2017 Ford Fusion

2017 Ford Fusion. Transmission replaced February 2026 at 98,175 miles by independent repair facility. Check engine light illuminated immediately following replacement and has remained on continuously since. Autozone scan showed emissions-related code only. On August 28, 2026 at approximately 120,064 miles, orange wrench light and "See Manual" message appeared moments after hot restart. Acceleration became heavy and hesitant. Drove approximately 70 miles home via I-15; heavy traffic required engine shutdown at multiple stops. Following morning, wrench light was no longer illuminated but hesitation persisted. Using manual paddle shift to select 5th gear improved drivability. Replacement transmission accumulated approximately 22,000 miles over 6 months. Ford Motor Company has issued multiple recalls for 2013-2016 model year Fusions involving identical transmission, shifter cable bushing, and torque converter defects, but 2017 model year vehicles with identical 6F35 transmissions and failure symptoms have been excluded from all campaigns. No crash, fire, or injury occurred.

On 7/8/2026, the vehicle became undriveable. Placing the vehicle in reverse on the shidfter dial using registered a conflicting direction on the dashboard indicator. The vehicle was towed to a dealership and the repair consisted of replacing the shift cable bushing. This was the same fix required in recalls 18S20 & 22V413. On 7/9/2026 the issue was verified by a Ford dealership tech. I was advised that the protective cap is now contained in the repair kit with the shift cable bushing. A brief fleeting warning on the screen indicated a "Shift Fault - See Manual" or words to that effect. The manual only seemed to reference a "Steering Fault" Ford HQ was notified - Reference No: CXH-08533100

The vehicle's electrical system intermittently fails while driving. The entire instrument cluster and electronics shut off (speedometer, gauges, and all warning indicators go dark) while the engine continues running. On one occasion this occurred at night on a highway, with sudden loss of dashboard and electrical function until the vehicle could be pulled to safety, rendering the vehicle essentially invisible. The failure has worsened over time and now includes audible relay clicking near the center console and failed remote-start commands. The problem has been reproduced and confirmed by an authorized Ford dealer. After multiple prior visits where the dealer could not reproduce the fault, the dealer verified the concern and connected a scan tool, finding that all modules on the HS1-CAN communication bus stopped communicating. The dealer checked technical service bulletins, performed pinpoint tests, and verified connector pin fitment. The dealer's diagnosis is a failed Gateway Module, with replacement recommended. The vehicle remains available for inspection. Warning symptoms preceding the failures include the dashboard going dark, electronics resetting, fault codes appearing on restart, and remote start malfunctioning. This is a serious safety risk: loss of the instrument cluster, lighting, and electrical systems while driving, particularly at highway speed and at night, eliminates the driver's ability to monitor speed and warning indicators and can result in loss of visibility. This failure pattern is widely reported by owners of this model and appears consistent with Gateway Module defects addressed by recall on newer model-year Fusion vehicles.

Rear camera all of a sudden stops working and says "rear camera not available", creating unsafe conditions when backing up. Common issue on Ford Fusions, for which there's a recall recently announced for the 2016 model year but not for 2017, even though same signs and symptoms and vehicle otherwise. Could you please investigate.

In our 2017 Ford Fusion, the back up camera sometimes says "unavailable at this time" (or something close to that) when put in reverse. It is available for inspection upon request. Safety is put at risk for multiple parties - the driver/owner, individual(s)/property behind the vehicle, insurance companies, and potentially others as the total view between mirrors and the backup camera is compromised. The vehicle has not been taken to a dealership as it is out of warranty. I see where Ford has a recall on some of these, so I checked both NHTSA and Ford websites, and it says this vehicle is ineligible for repair. However, we are experiencing this problem from time to time, most recently 2 days ago when our [XXX] old was driving it. He called to let us know what the camera was doing. I believe having a safety device glitching is unnacceptable, and I would like to see Ford resolve this issue for not just my car but all of them having a KNOWN issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)