2019 Ford Fusion Energi

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 65 MPH, the vehicle lost motive and electrical power, and the instrument panel, power steering, and the brakes failed to function as needed. The contact pulled over and waited for more than thirty minutes and was able to restart the vehicle. The contact drove the vehicle to her residence. The contact later drove the vehicle to a local dealer who could not duplicate the failure. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unable to make contact with that dept. and customer service at Ford states they can not talk to me besides note i call. It is case number CAS-40994553-Q9P8R4

While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this.

The contact owns a 2019 Ford Fusion Energi. The contact stated that the manufacturer had abruptly changed the vehicle telecommunications system from 3G to 4G without notice to the vehicle owner. The contact stated that the GPS and location tracking system no longer worked. Additionally, he had no access to any safety system in the event of a crash. The contact had taken the vehicle to a local dealer who determined that the vehicle needed the modem upgraded to a 4G modem. The contact felt that the manufacturer should be responsible for the unannounced change from 3G to 4G. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000.

The contact owns a 2019 Ford Fusion Energi. The contact stated that the telematic control was inoperable. There were no warning lights illuminated. The contact took the vehicle to the local dealer who was aware of the failure with the telematics control unit. The vehicle was not repaired. The manufacturer was notified of the failure; however, provided no assistance. The approximate failure mileage was 20,000.

The contact owns a 2019 Ford Fusion Energi. The contact stated that while his wife was driving in the rain at an undisclosed speed, she noticed that water was leaking inside the vehicle from the sunroof. The contact's wife was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the drains surrounding the sunroof were clogged. The dealer informed the contact that he would be responsible for the cost of the repair. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The approximate failure mileage was 29,000.

Yesterday I parked my car and about 45 minutes later when I returned my trunk was open. This makes a few times now where I have parked my car and left, then when I returned my trunk was open. The first couple of times I dismissed it because the trunk was only open slightly. In one of the early instances I was standing there when the trunk opened by itself and thought it was because I hadn't closed it all the way. But yesterday the trunk was open halfway with the taillight flashing bringing further attention to it. There were no error messages or warnings (other than the taillight flashing). Yesterday when this happened, my car was charging at a public charging station. I suspect the taillight was flashing because the car was plugged in and charging. The other times this happened, it was not charging. This morning I googled Ford Fusion trunk opening by itself and saw multiple online forums with other Ford Fusion owners, who going back years, have been experiencing their trunks opening for no apparent reason. Some of them said it happens while driving. If my trunk were to open while I was driving the distraction would put myself and other drivers at risk. There would also be a danger if items started to fly out of my trunk. One of the forums suggested notifying the NHTSA about this issue. I also messaged Ford about this issue asking about a fix.

3 WEEKS AFTER I LEASED THE VEHICLE NEW, THE WINDSHIELD SHATTERED WITHOUT ANYTHING HITTING IT. IT IS NOW 3 MONTHS LATER AND I ABOVE 7500 MILES ON THE CAR AND WHILE SITTING IN STOPPED TRAFFIC THE BACK GLASS EXPLODED ON ITS OWN. FORD CORPORATE ONLY ACCEPTED PHOTOS TAKEN AND SUBMITTED BY THE DEALERSHIP TO REVIEW THE CLAIM AFTER TELLING ME A 'TECHNICIAN WILL DETERMINE' WHAT HAPPENED. FORD SAID GLASS IS NOT COVERED UNDER WARRANTY. I EXPLAINED TO THEM THAT I UNDERSTAND BUT I AM MODE CONCERNED OF THE OVERALL SAFETY OF THE CAR AFTER THIS HAPPENED. 2 PHONE REPS AND THEIR SUPERVISOR REPEATEDLY SAID THERE IS NOTHING THEY CAN DO, TOLD ME IT IS NORMAL WEAR AND TEAR, AND THERE IS NO OTHER PHONE NUMBER OR DEPARTMENT I CAN CONTACT TO FURTHER PURSUE THIS ISSUE.