2019 Ford Fusion Energi

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the plug-in battery failed. The contact stated that he was able to continue driving and pulled into his friend's garage. The contact stated that he turned off and restarted the vehicle, and the check engine warning light and the power train warning light were illuminated. The vehicle was taken to the dealer, where the battery energy control module was replaced; however, the failure reoccurred a month and nine days later. The contact stated while that starting the vehicle, the check engine warning light and the power train warning light were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the battery pack needed to be replaced. The dealer contacted the manufacturer and informed the contact that the manufacturer had advised that the remedy part would be available in the first quarter of 2024. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact followed up with the manufacturer and was informed that the part would be available at the end of 2024. The failure mileage was approximately 31,410. VIN tool confirms parts not available.

The contact's wife owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle, the instrument cluster and the infotainment system remained off. The contact stated that the failure had reoccurred. The contact stated that he turned off and restarted the vehicle, until the vehicle responded as needed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Historically, the vehicle has been in shop for repairs of the BECM. BECM was replaced on 12/23/22 with 44,217 miles on the car. On 11/25/23 while driving on city streets the car completely shut down and warning light came on telling us to immediatel pull over and stop the car. During this incident we detected an odor of something burning. The car was towed home and will be towed to the dealer for diagnostics and repair.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall. Told to not charge our Ford Fusion Rechargeable Hybrid for fear of a fire! No solution now for 6 months. Told to run gas engine only. Car was not designed to be used this way which is a safety hazard in itself. Filed for gas card 5 months ago, no gas card issued. My spouse is an active nurse and Christian community activist. She relies on this vehicle. If we do not have some action from Ford in another 30 days, we will be forced to file for an Arizona Lemon Law replacement.

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost all motive power. The contact was able to coast to the shoulder of the roadway. The check engine and battery warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the BECM. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number 23V440000 (Electrical System), and the VIN was included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 47,000.