2017 Ford Fusion Energi

The contact owns a 2017 Ford Fusion Energi. The contact stated while attempting to drive out of the drive-thru, the gear shifter was stuck in park(P). The contact had experienced several failures. The contact stated that the transmission failed to shift into drive. The contact stated that once the vehicle was parked the gear shifter remained stuck in park(P). The contact manually depressed the button under the gear shifter to move the gear shifter. The check engine warning light and service reminder light were illuminated. The vehicle was towed to a local dealer and was diagnosed and determined that the shifter cable bushing had detached and needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 50,000.

I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF THEN ON AGAIN, LOOKED TO SEE IF FOR SOME REASON IT WAS IN "L". I ENDED UP GETTING TO MY DESTINATION, IT SAT FOR 2 HOURS THEN I STARTED THE CAR AGAIN, (BECAUSE THE TOW TRUCK WAS TAKING TOO LONG) AND IT SEEMED FINE. I DROVE IT SHORT DISTANCES THE NEXT DAY, IT WAS STILL FINE (CK ENGINE LIGHT STILL ON BTW) BUT AFTER GOING 20 MILES IT DID IT AGAIN! LOW POWER, LOTS OF DIFFERENT INDICATIONS OF ERRORS. I ALSO NOTICED THE ENGINE SEEM TO STAY AT A HIGH RPM AT A STOP LIGHT, PRIOR TO THIS IT SEEMED LIKE IT WASN'T SHIFTING LIKE IT SHOULD. (IT WAS TAKING TOO LONG TO DOWNSHIFT, NOT SURE IF IT IS BECAUSE I WAS DRIVING MY OTHER POWERFUL AND LOUD CAR RECENTLY). AT THE DEALER THEY SAID IT WAS THE ABS RELAY AND NEEDED TO BE REPLACED. I HAVE HAD THE CAR FOR ALMOST 3 MONTHS, IT IS A 2017 AND IT WAS CERTIFIED USED AT THE FORD DEALERSHIP. THEY ARE RE-CALIBRATING THE OTHER RELAYS/SWITCHES AND THE ABS IS STILL CREATING A PROBLEM. THEY ARE REPLACING IT WHICH IS GOOD BECAUSE I WOULDN'T FEEL SAFE IF IT WASN'T GOING TO BE REPLACED.

WHILE DRIVING MY CAR ON THE FREEWAY THE COMPUTER SCREEN SHUTS OFF AND TURNS BACK ON, THIS HAS HAPPENED SEVERAL TIMES, TOOK THE DEALERSHIP AND THE NOW SERVICE MANAGER SAID MAYBE IT NEEDS A UPDATE, WHICH ACCORDING TO FORD IT DOES NOT. WHILE PARKED TURNED OFF, YOU CAN HEAR ELECTRICAL COMPONETS MAKING NOISES. I ONLY HAVE A VIDEO OF IT HAPPENING WHILE DRIVING THAT I CANT UPLOAD. ALSO, THE COMPUTER TRIED TO EJECT A CD BUT I HAVE NEVER USED THE CD PLAYER. ALSO THERE IS THE TRANSMISSION WHAT WHEN PUTTING IN DRIVE OR REVERSE KICKS REALLY HARD. THERE WAS A COUPLE TIMES THE CAR COULDNT CHANGER GEERS LIKE THE RPM WERE REVING UP BUT NOT CHANGING GEERS