2010 Ford Focus

DRIVING WITH MY FAMILY IN MY NEW FORD FOCUS 2010 AND THE STEERING WHEEL LOCK IS LIKE A STONE, I COULD NOT TURN EITHER TO THE RIGHT OR LEFT. IN THE INSTRUMENT PANEL APPEARED "ASSISTED STEERING FAILURE". FORTUNATELY FOR MY PASSAGE BY A QUIET ROAD AND I STOP. TURN OFF AND RESTART IT AND THE FAILURE DISAPPEARED, BUT LISTEN TO HUM TURN THE STEERING WHEEL. TAKE IT TO FORD DEALER AND ONLY RESET THE COMPUTER TO DELETE THE WITNESS OF FAULT AND TOLD ME THAT IS READY NOW. HOW CAN I DRIVE SAFELY AFTER THE LIVED? *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I AM WONDERING WHAT ACTION I CAN TAKE NEXT. I OWN A BRAND NEW 2010 FORD FOCUS PURCHASED IN FEB 2010. THE CAR HAS A TERRIBLE SMELL ON THE INSIDE, I HAVE TAKEN IT BACK TO THE DEALER WHERE I PURCHASED IT AND ALL THEY DID WAS SPRAY SOMETHING IN THE CAR AND SEND US HOME. THE SMELL IS SO BAD THAT ALL I CAN DO IS BACK THE CAR OUT OF MY GARAGE OPEN THE DOORS AND WINDOWS AND AFTER DOING THAT FOR SEVERAL HOURS A DAY I DRIVE IT BACK INTO MY GARAGE TO SIT. I CAN'T DRIVE MY BRAND NEW FORD ANYWHERE BECAUSE I GET SO SICK FROM THE SMELL. I HAVE CONTACTED THE FORD MOTOR COMPANY ABOUT MY PROBLEM AND THEY SENT ME TO TOUSLEY FORD. TOUSLEY HAD MY VEHICLE FOR A FEW DAYS AND BELIEVE THE PROBLEM IS THE PLASTIC PARTS INSIDE THE CAR, AND CLAIM THEY CAN'T DO ANYTHING ABOUT MY "TOXIC" CAR. I AM WONDERING WHO I CAN TALK TO GET AN ANSWER AND SOME HELP GETTING MY VEHICLE REPLACE BY ANOTHER 2010 FORD FOCUS THAT DOESN'T HAVE A VERY BAD SMELL IN IT. MY HUSBAND AND I GET SICK EVERY TIME WE GET IN THE CAR TO DRIVE IT DOWN THE ROAD. THE HOTTER THE INSIDE OF THE CAR GETS THE WORSE THE SMELL. THE DEALERSHIP EVEN TOOK THE CARPET IN THE TRUCK OUT TO SEE BUT FOUND NOTHING BUT A TERRIBLE SMELL. FORD HAS ADMITTED THAT THEY DON'T WANT TO SPRAY ANYTHING MORE INSIDE THE CAR BECAUSE IT WILL "MASK" THE SMELL IT ALREADY HAS L. HOW MANY MONTHS DOES IT TAKE OWNING A VEHICLE THAT YOU CAN ONLY DRIVE OUT OF YOUR GARAGE TO AIR IT OUT AND CAN'T DRIVE IT DOWN THE ROAD CAUSE YOU GET SICK. [XXX] *TR

WHILE BRAKING WHEN COMING TO A COMPLETE STOP, THE ENGINE STARTS REVVING VERY HIGH. DEPENDING ON WHETHER OR NOT THE CAR IS IN GEAR, THE CAR WILL MOVE EVEN WHEN APPLYING THE BRAKE AS HARD AS POSSIBLE. THIS IS AN INTERMITTENT PROBLEM, IN FACT A VERY INFREQUENT ONE. CAR HAS BEEN BROUGHT INTO DEALER ON TWO OCCASIONS RE: THIS PROBLEM AND NO DIAGNOSIS HAS BEEN OBTAINED. THE CAR HAS LESS THAN 1500 MILES ON IT. EIGHT SEPARATE INCIDENTS HAVE BEEN NOTED, APPROXIMATELY EVERY 150 MILES. THE PROBLEM HAS ONLY OCCURRED WHEN STOPPING, NEVER WHILE DRIVING. *TR

OUR 2010 AUTOMATIC FORD FOCUS DEMONSTRATED PROBLEMS WITH SHIFTING GEARS AT ABOUT 7,000 MILES. ONCE THE CAR IS WARMED UP IT WILL NOT SMOOTHLY SHIFT. THIS OCCURS WHILE DRIVING BETWEEN 10-60 MPH, AND DEMONSTRATES MAJOR JERKING WHEN IT FINALLY DOES SHIFT, WITH REVVING/INCREASED RPMS. THIS PROBLEM OCCURS EVERYTIME THE CAR IS DRIVEN. THIS IS A MAJOR PROBLEM WHEN ENTERING A HIGHWAY OR A MAJOR ROAD WITH TRAFFIC, SINCE THE CAR ACCELERATION DOES NOT RESPOND. THE DEALERSHIP SAID THEY ARE AWARE OF THE PROBLEM AND IF CAUGHT IN TIME THE COMPUTER IS REPROGRAMMED. AT A CERTAIN POINT THE REPROGRAMMING NOT LONGER WORKS AND THE TRANSMISSION NEEDS MAJOR REPAIR. THE PROBLEM WAS NOT CORRECTED WITH COMPUTER REPROGRAMMING, AND IS NOW IN FOR MAJOR TRANSMISSION REPAIRS WITH 13,000 MILES ON IT. *TR

CAR ENGINE KILLS WHILE DRIVING AT ALL SPEEDS WITHOUT WARNING. THIS HAS HAPPENED 7 TIMES IN THE LAST 23 DAYS, THE LAST TIME ON INTERSTATE IN THE LEFT AT 60 MPH. CAR WILL NOT START FOR SOME TIME AFTER BUT WILL START BUT STALL AGAIN. THE LAST TIME IT STALLED WHILE TURNING ACROSS A 6 LANE INTERSECTION WITH ONCOMING TRAFFIC AT HIGHWAY SPEED. FIRST EVENTS OCCURRED AT 174.5 MILES ON THE ODOMETER AND WAS TOWED TO THE DEALER. ON THE EVENING OF 31 MARCH 2010. CAR RETURNED ON EVENING OF 8 APRIL DEALER STATING THE INSTRUMENT CLUSTER CAUSED PROBLEM WITH THE CODED KEY MAKING THE CAR THINK IT WAS AN UNAUTHORIZED KEY. NEW INSTRUMENT CLUSTER WOULD NOT LOAD INTO THE COMPUTERS, DEALER STATED THEY HAD TO FORCE THE COMPUTER LOADING. CAR RETURNED TO ME THE AFTERNOON 8 APRIL AND BROUGHT BACK TO THE DEALER THE AFTERNOON OF 9 APRIL FOR SAME ISSUE WITH 300 MILES. DEALER STATES HE IS WORKING WITH THE MANUFACTURE ON PROGRAMMING A NEW COMPUTER AS THIS MIGHT BE THE PROBLEM BUT THEY ARE UNSURE, HAVE NEVER SEEN THIS BEFORE IN A NEW CAR. OF THE 23 DAYS I HAVE OWNED THIS CAR IT HAS BEEN IN THE SHOP FOR OVER 20 DAYS. I HAVE LOST MY TRUST IN THIS CAR AND FEEL THERE IS SOMETHING VERY WRONG FOR IT TO STALL WHILE MOVING IN 60 MPH TRAFFIC OR IN THE CENTER OF INTERSECTIONS. *TR

2010 FORD FOCUS SE DRIVER'S SIDE FLOOR MAT IS NOT PROPERLY AND SECURELY RETAINED IN POSITION AND MAY SLIDE UP AND UNDER THE ACCELERATOR PEDAL CAUSING "STUCK" PEDAL CONDITION. THE RETENTION SYSTEM CONSISTS OF 2 POSTS MOUNTED IN THE CARPET AND 2 CORRESPONDING HOLES IN THE MAT. MOST OTHER CARS USE A METAL HOOK IN THE CARPET THAT CLIPS TO A HOLE IN THE MAT. THE FOCUS MAT RETENTION POSTS IN THE CARPET ARE NOT STRONG ENOUGH TO HOLD THE MAT IN POSITION. THE MAT EASILY COMES OFF THE POSTS DURING EXIT OF THE VEHICLE AND THEN MIGRATES UP THE FLOOR KICK DURING FUTURE INGRESS AND EGRESS. THERE WAS NO INCIDENT IN MY SITUATION BUT TODAY I HAD TO PULL THE MAT DOWN WHEN IT HAD MIGRATED UP THE FLOOR KICK TO ALMOST TOUCHING THE PEDAL MOUNTING FRAME. IF THE MAT "ROLLED UP", IT COULD CATCH AND HOLD THE PEDAL AND NOT RELEASE WHEN THE DRIVER REMOVES HIS FOOT. TW*