NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
41 reportsClear category filter60,000 miles · Aug 6, 2012
Electrical SystemStructure
MY CAR HAS HAD ISSUES WITH THE DOORS FOR QUITE AWHILE. ITS ALWAYS BEEN ANNOYING, BUT ITS NEVER REALLY SEEMED LIKE SUCH A BIG DEAL TO ME. TODAY, HOT SUMMER DAY, I WENT SHOPPING WITH MY BOYFRIEND, HE SAID I'M GOING TO GO GET YOUR CAR I WILL BE BACK, AS 30 MINUTES PASS HE IS FINALLY BACK TO TELL ME THAT MY DOOR WILL NOT UNLOCK. THE…
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MY CAR HAS HAD ISSUES WITH THE DOORS FOR QUITE AWHILE. ITS ALWAYS BEEN ANNOYING, BUT ITS NEVER REALLY SEEMED LIKE SUCH A BIG DEAL TO ME. TODAY, HOT SUMMER DAY, I WENT SHOPPING WITH MY BOYFRIEND, HE SAID I'M GOING TO GO GET YOUR CAR I WILL BE BACK, AS 30 MINUTES PASS HE IS FINALLY BACK TO TELL ME THAT MY DOOR WILL NOT UNLOCK. THE KEY WOULD NOT UNLUCK THE DOOR. I HAVE HAD PROBLEMS WITH THE BACK DOORS JUST BEING STUCK ON LOCK FOR DAYS AT A TIME BUT IT ALWAYS EVENTUALLY FIXES ITSELF, WHICH IS WHY I HAVE NEVER REPORTED IT BEFORE. BUT TODAY I HAD TO PAY 30 DOLLARS FOR A LOCKSMITH TO COME OUT AND UNLOCK MY DOOR. I AM NOT VERY HAPPY BECAUSE I AM A POOR COLLEGE KID WHO COULD REALLY USE THAT MONEY ON SOMETHING ELSE. AS I RESEARCH THIS ONLINE I SEE MORE THAN ENOUGH COMPLAINTS ABOUT THE VERY SAME THING HAPPENING TO PEOPLE WITH THE SAME CAR THAT I HAVE. IT COULD HAVE BEEN VERY DANGEROUS IF FOR SOME REASON THERE WAS A KID IN THE CAR THAT WE COULD NOT GET OUT. IT INFURIATES ME THAT NO ONE WILL DO ANYTHING ABOUT THIS. I THINK IT IS ONLY FAIR THAT THIS PROBLEM BE INVESTIGATED AND IF NECESSARY THE CARS BE ON RECALL TO GET FIXED FOR FREE. THANK YOU. *TR
NHTSA ODI #10469425
36,000 miles · Jul 23, 2012
Latches/locks/linkagesStructure
KEY LOCKS FOR FRONT DOORS AND DOOR LATCHES WON'T OPEN DOOR FROM THE OUTSIDE. TOOK IT TO DEALERSHIP, OF COURSE IT ISN'T COVERED. IF YOU ACCIDENTALLY LOCK YOUR DOOR WITH YOUR CHILD IN IT ON A HOT DAY, YOU CAN'T GET THEM OUT IN TIME. SHOULDN'T THE LOCKS AND LATCHES WORK FOR AT LEAST 100K MILES? HAVE TO LEAVE THE CAR UNLOCKED ALL TH…
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KEY LOCKS FOR FRONT DOORS AND DOOR LATCHES WON'T OPEN DOOR FROM THE OUTSIDE. TOOK IT TO DEALERSHIP, OF COURSE IT ISN'T COVERED. IF YOU ACCIDENTALLY LOCK YOUR DOOR WITH YOUR CHILD IN IT ON A HOT DAY, YOU CAN'T GET THEM OUT IN TIME. SHOULDN'T THE LOCKS AND LATCHES WORK FOR AT LEAST 100K MILES? HAVE TO LEAVE THE CAR UNLOCKED ALL THE TIME. *TR
NHTSA ODI #10467049
60,000 miles · Jul 23, 2012
Structure
THE FRONT DRIVERS SIDE AND REAR PASSENGER SIDE DOORS CANNOT BE OPENED FROM OUTSIDE THE CAR. THE REAR HANDLE SEEMS TO PULL NORMALLY BUT THE MECHANISM DOES NOT WORK. THE DOOR CAN BE OPENED FROM INSIDE THE CAR. THE FRONT DRIVER SIDE DOOR HANDLE PULLS OUT LOOSELY. WHEN I TRIED TO OPEN THE DOOR 3 DAYS AGO SOMETHING BROKE INSIDE THE D…
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THE FRONT DRIVERS SIDE AND REAR PASSENGER SIDE DOORS CANNOT BE OPENED FROM OUTSIDE THE CAR. THE REAR HANDLE SEEMS TO PULL NORMALLY BUT THE MECHANISM DOES NOT WORK. THE DOOR CAN BE OPENED FROM INSIDE THE CAR. THE FRONT DRIVER SIDE DOOR HANDLE PULLS OUT LOOSELY. WHEN I TRIED TO OPEN THE DOOR 3 DAYS AGO SOMETHING BROKE INSIDE THE DOOR. THE DOOR CAN BE OPENED FROM INSIDE THE CAR. THE REAR DRIVER'S SIDE WINDOW MECHANISM FAILED RIGHT AFTER I BOUGHT THE CAR. THE MOTOR WILL GO DOWN BUT THE WINDOW WILL NOT. I CAN PULL IT DOWN BY PUTTING ONE HAND ON EITHER SIDE OF THE GLASS (AFTER OPERATING THE BUTTON THAT WOULD NORMALLY OPEN THE WINDOW) THE WINDOW CAN BE CLOSED USING THE BUTTON. *TR
NHTSA ODI #10466994
Mileage unknown · Mar 6, 2012
Structure
I HAVE HAD TO REPLACE 2 DOOR HANDLES DUE TO AN ISSUE WITH THEM BREAKING. I TALKED TO THE LOCAL FORD DEALER AND HE SAYS HE HAS REPLACED OVER 10 OTHER 2007/08/09 FOCUS EXTERIOR DOOR HANDLES. NONE HOWEVER WERE COVERED UNDER WARRANTY AND OF COURSE BOTH OF MY BROKE AFTER THE WARRANTY EXPIRED AND THE COST WAS 142.00/PER THIS IS A HUG…
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I HAVE HAD TO REPLACE 2 DOOR HANDLES DUE TO AN ISSUE WITH THEM BREAKING. I TALKED TO THE LOCAL FORD DEALER AND HE SAYS HE HAS REPLACED OVER 10 OTHER 2007/08/09 FOCUS EXTERIOR DOOR HANDLES. NONE HOWEVER WERE COVERED UNDER WARRANTY AND OF COURSE BOTH OF MY BROKE AFTER THE WARRANTY EXPIRED AND THE COST WAS 142.00/PER THIS IS A HUGE DESIGN FLAW AS WELL AS COSTLY. *TR
NHTSA ODI #10450493
74,100 miles · Jan 22, 2012
Electrical SystemLatches/locks/linkagesStructure
RIGHT REAR PASSENGER DOOR LOCKED. CANNOT BE OPENED. CANNOT BE UNLOCKED ELECTRONICALLY NOR MANUALLY. *TR
NHTSA ODI #10444790
Mileage unknown · Dec 29, 2011
Electrical SystemStructure
THE BACK DRIVER'S DOOR WILL NOT OPEN. DOOR IS UNLOCKED BUT CANNOT BE OPENED FROM THE INSIDE OR OUTSIDE OF THE CAR. *KB
NHTSA ODI #10441690
25,000 miles · Nov 2, 2011
Structure
TL* THE CONTACT OWNS A 2008 FORD FOCUS. THE CONTACT STATED THAT BOTH FRONT DOORS COULD ONLY BE OPENED FROM THE INTERIOR. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
NHTSA ODI #10433910
130,442 miles · Aug 2, 2011
Electrical SystemStructureSuspension
I PURCHASED A '08 FORD FOCUS- 4DR SDN SE IN MARCH '08 FROM MARK MARTIN FORD IN BATESVILLE, AR. JULY '08, DOORS LOCKED & WOULDN'T OPEN. SINCE THE ORIGINAL DELIVERY OF THE VEHICLE, IT'S BEEN RETURNED TO DEALERSHIP 14+ TIMES. VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR A TOTAL OF 209 CALENDAR DAYS (JUST FROM MAY 14,'10-DEC. 31,…
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I PURCHASED A '08 FORD FOCUS- 4DR SDN SE IN MARCH '08 FROM MARK MARTIN FORD IN BATESVILLE, AR. JULY '08, DOORS LOCKED & WOULDN'T OPEN. SINCE THE ORIGINAL DELIVERY OF THE VEHICLE, IT'S BEEN RETURNED TO DEALERSHIP 14+ TIMES. VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR A TOTAL OF 209 CALENDAR DAYS (JUST FROM MAY 14,'10-DEC. 31,'10). IT IS DOCUMENTED THAT THE CAR STARTED HAVING PROBLEMS BEFORE 12,000 MI. HAVE BEEN IN CONTACT WITH THE AR ATTY. GEN'S OFF, FORD MOTOR COMPANY, FORD CREDIT, MARK MARTIN FORD. STARTED LEMON LAW PROCEEDINGS & HAD AN ARBITRATION MEETING SET IN JAN. '11. FORD CUSTOMER CARE WAS WORKING ON A BUYBACK/REPLACEMENT. FORD WANTED A SECOND OPINION. I TOOK IT TO ANOTHER DEALERSHIP. FORD MADE MANY ATTEMPTS TO REPAIR THE VEHICLE. I SENT A DEMAND LETTER TO FORD. THEY DIDN'T ATTEMPT TO DO A FINAL FIX. INSTEAD THEY REPOSSESSED THE CAR. I WAS ONLY 2 MOS BEHIND & MADE ARRANGEMENTS W/FORD CREDIT TO MAKE A PAYMENT IN DEC. '10. I DID. I HAVE A LETTER FROM MARK MARTIN FORD STATING,"THEY HAVE DONE ALL THEY KNOW TO DO." I HAVE A LETTER FROM FORD STATING, "ALTHOUGH THEY ADMIT TO NO WRONG DOING ON THEIR PART, THEY WANT ME TO BE A SATISFIED CUSTOMER & ARE WILLING TO WAIVE THE BALANCE I OWE" (YET IT'S ON MY CREDIT REPORT). THE AR ATTY GEN'S OFF SAYS I HAVE A CASE. VEHICLE HAS BEEN IN MARK MARTIN FORD ON THESE DATES FOR REPAIRS/DEFECTS:7/30/08-RR DOOR STAYS LOCKED;7/30/08-RUMBLE SOUND WHEN DRIVING;10/08/08-DRS HARD TO OPEN W/OUTSIDE HANDLE;10/08/08-RR DR WONT UNLOCK;10/08/08-STARTER HUNG AFTER CAR STARTED;10/08/08-DUST LEAKING IN RR & LF;3/16/09-RR;3/16/09-RR DR WEATHER-STRIPPING FALLING DOWN;3/16/09-POPPING NOISE IN RF&LF;3/26/09-LR DR WONT UNLOCK;8/07/09-LR TIRE SENSOR OFF;06/09/10-LFRONT DR WONT OPEN FROM OUTSIDE;06/09/10-LR DR WONT OPEN;06/09/10-DR SEAL LEAKING DUST IN;8/21/10-LREAR DR WONT OPEN FROM;8/21/10-DUST COMING IN
NHTSA ODI #10417421
74,000 miles · Jul 27, 2011
Structure
TL* THE CONTACT OWNS A 2008 FORD FOCUS. THE CONTACT STATED THAT THE REAR DOORS WOULD NOT OPEN. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000 AND CURRENT MILEAGE WAS 80,000.
NHTSA ODI #10415349
49,500 miles · Sep 30, 2010
Latches/locks/linkagesStructure
I HAVE A 2008 FORD FOCUS THAT THE WARRANTY HAS EXPIRED. THE ISSUE IS THE BACK PASSENGER DOOR WILL NOT OPEN FROM INSIDE OR OUT CAUSING A SERIOUS SAFETY ISSUE. I CALLED THE DEALER AND THEY WANT TO CHARGE ME MONEY JUST TO LOOK AT IT.. I DON'T THINK A DOOR OPENING SHOULD BE VIEWED IN THIS WAY. THERE HAS BEEN NO ACCIDENT. IT JUST STO…
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I HAVE A 2008 FORD FOCUS THAT THE WARRANTY HAS EXPIRED. THE ISSUE IS THE BACK PASSENGER DOOR WILL NOT OPEN FROM INSIDE OR OUT CAUSING A SERIOUS SAFETY ISSUE. I CALLED THE DEALER AND THEY WANT TO CHARGE ME MONEY JUST TO LOOK AT IT.. I DON'T THINK A DOOR OPENING SHOULD BE VIEWED IN THIS WAY. THERE HAS BEEN NO ACCIDENT. IT JUST STOPPED OPENING. I LOVED MY FOCUS UNTIL THE INITIAL WARRANTY EXPIRED. PLEASE HELP ME. *TR
NHTSA ODI #10358531
NHTSA investigations
1PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO