THE KEY WILL NOT TURN IN THE IGNITION OF MY 2004 FORD FOCUS.*CN
2004 Ford Focus
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2004 Ford Focus do not stand out strongly from the model-year median of 864.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Focus years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
293 reports with mileage · 94 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 183 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Service Brakes, Hydraulic. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 29 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
387 reportsEVENT: IGNITION KEY WOULD NOT TURN AND START THE CAR. CONSEQUENCE: HANDICAP EQUIPPED CAR: EVENT LEFT MY WIFE HELPLESS IN HER CAR IN A HAZARDOUS SITUATION FOR MORE THAN AN HOUR (WINTER COLD) (3) TOWING SERVICE REQUIRED, CYLINDER HAD TO BE DRILLED OUT, REPLACEMENT COSTS AT FORD CAR DEALERSHIP ABOUT 500 USD. *TR
2004 FORD FOCUS IGNITION KEY LOCKOUT FAILURE. HAD TO REPLACE TUMBLER. *TR
THERE WERE NO EVENTS LEADING TO THIS PROBLEM. IT JUST HAPPENED OUT OF NO WERE. MY KEY WOULD NOT TURN IN THE IGNITION. *TR
MY 2004 FORD FOCUS IGNITION LOCK CYLINDER FAILED (IT WOULDN'T TURN) LEAVING ME STRANDED AND REQUIRING A TOW AND NEARLY $300 IN REPAIRS. I'VE SINCE DISCOVERED THAT THIS PROBLEM IS WIDE-SPREAD AND WAS IDENTIFIED BY FORD OVER 7 YEARS AGO AND YET NO STEPS HAVE BEEN TAKEN TO CORRECT IT. THE FACT THAT THIS DEFECT CAN LEAVE YOU STRAN…
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MY 2004 FORD FOCUS IGNITION LOCK CYLINDER FAILED (IT WOULDN'T TURN) LEAVING ME STRANDED AND REQUIRING A TOW AND NEARLY $300 IN REPAIRS. I'VE SINCE DISCOVERED THAT THIS PROBLEM IS WIDE-SPREAD AND WAS IDENTIFIED BY FORD OVER 7 YEARS AGO AND YET NO STEPS HAVE BEEN TAKEN TO CORRECT IT. THE FACT THAT THIS DEFECT CAN LEAVE YOU STRANDED PRETTY MUCH AT RANDOM (ANYWHERE AT ANYTIME) MAKES THIS A SAFETY ISSUE. AMONG OTHER THINGS, NOT BEING ABLE TO TURN THE KEY ALSO MEANS I COULDN'T PUT THE CAR IN NEUTRAL TO PUSH IT OUT OF THE WAY OF TRAFFIC. THAT THIS HAS NOT BEEN ADDRESSED IS SIMPLY APPALLING. *TR
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 55-70 MPH, THE VEHICLE AND THE STEERING WHEEL BOTH BEGAN TO SHAKE. WHEN THE SPEED IS BELOW 55 MPH, THE SHAKING WILL STOP OR DECREASE. WHEN APPLYING THE BRAKES WHILE DRIVING, THE CONTACT HEARD METAL ON METAL FROM THE REAR OF THE VEHICLE ON THE DRIVER'S SIDE. THE DEALER STAT…
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TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 55-70 MPH, THE VEHICLE AND THE STEERING WHEEL BOTH BEGAN TO SHAKE. WHEN THE SPEED IS BELOW 55 MPH, THE SHAKING WILL STOP OR DECREASE. WHEN APPLYING THE BRAKES WHILE DRIVING, THE CONTACT HEARD METAL ON METAL FROM THE REAR OF THE VEHICLE ON THE DRIVER'S SIDE. THE DEALER STATED THAT THE BRAKES WERE FINE. THE CURRENT MILEAGE WAS 54,019 AND FAILURE MILEAGE WAS 50,759. UPDATED 01/02/08 *BF THE CONSUMER STATED THE VEHICLE SQUEAKED AND VIBRATED AND WHEN THE BRAKES WERE APPLIED THERE WAS A GRINDING NOISE. THE ENGINE MOUNT WAS REPLACED, DUE TO IT BEING BROKEN. THE SHIFTER SQUEAKED. THE RIMS WERE BENT AND THE TIRES WERE OUT OF BALANCE. UPDATED*JB
ONE MONTH AGO I NEEDED TO HAVE BRAKES REPLACED, AND ASSUMED THAT BECAUSE THE LIGHT CAME ON THIS WAS AN INDICATOR. AFTER BRAKES WERE REPLACED, BRAKE FLUID WAS STILL DISAPPEARING. I ALSO FOUND A DRIP ON MY PEDAL FROM SOMEWHERE UNDER THE DASH, AFTER MY FOOT SLIPPED ON THE CLUTCH FROM SLICK BRAKE FLUID, AND NEARLY WRECKED MY CAR ON …
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ONE MONTH AGO I NEEDED TO HAVE BRAKES REPLACED, AND ASSUMED THAT BECAUSE THE LIGHT CAME ON THIS WAS AN INDICATOR. AFTER BRAKES WERE REPLACED, BRAKE FLUID WAS STILL DISAPPEARING. I ALSO FOUND A DRIP ON MY PEDAL FROM SOMEWHERE UNDER THE DASH, AFTER MY FOOT SLIPPED ON THE CLUTCH FROM SLICK BRAKE FLUID, AND NEARLY WRECKED MY CAR ON I-70 WHEN I NEEDED TO SHIFT INTO A LOWER GEAR AFTER MY FOOT SLID RIGHT OFF THE PEDAL. TURNS OUT THE MASTER CYLINDER IS LEAKING. MY CAR IS ONLY 3.5 YEARS OLD, AND ONLY HAS 41,000 MILES ON IT TOTAL. I HAVE TAKEN IT TO MECHANIC, IT IS A FORD MANUFACTURED ONLY PART, AND WITH PARTS AND LABOR IS COSTING ME $450+ TO REPAIR THIS ON A RELATIVELY NEW CAR NOT EVEN PAID FOR YET. STILL NOT A SAFE SITUATION WHEN YOU CAN'T KEEP YOUR FOOT ON THE PEDAL. *TR
2004 FOCUS HAS A DEFECTIVE IGNITION TUMBLER. OVER A COURSE OF A FEW DAYS THE KEY BEGAN TO GET STUCK IN THE IGNITION AND WOULD ONLY TURN AFTER SEVERAL ATTEMPTS. AFTER A FEW DAYS, IT STOPPED WORKING ALL TOGETHER. I WAS STRANDED IN A DARK PARKING LOT AFTER WORK FOR NEARLY AN HOUR UNTIL SOMEONE COULD GET ME. I THEN HAD TO GET A RIDE…
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2004 FOCUS HAS A DEFECTIVE IGNITION TUMBLER. OVER A COURSE OF A FEW DAYS THE KEY BEGAN TO GET STUCK IN THE IGNITION AND WOULD ONLY TURN AFTER SEVERAL ATTEMPTS. AFTER A FEW DAYS, IT STOPPED WORKING ALL TOGETHER. I WAS STRANDED IN A DARK PARKING LOT AFTER WORK FOR NEARLY AN HOUR UNTIL SOMEONE COULD GET ME. I THEN HAD TO GET A RIDE TO WORK THE FOLLOWING DAY (50 MI EACH WAY). BEFORE HAVING THE CAR TOWED TO A GARAGE, I CONTACTED SOMEONE AT A FORD DEALER WHO SAID THIS WAS A COMMON PROBLEM. HE SUGGESTED TAPPING ON THE KEY WITH A HARD OBJECT (I USED A POCKET KNIFE) WHILE TURNING THE KEY AND IT WORKED! SO THE CAR IS NOW SITTING IN MY DRIVEWAY UNTIL I CAN GET IT STARTED AGAIN TO TAKE IT INTO THE SHOP. ESTIMATED REPAIR COST $450.00 AND THIS DOESN'T INCLUDE THE COST TO RE-KEY. MY HUSBAND ALSO HAS 2004 FORD FOCUS (WE BOUGHT THEM ON THE SAME DAY) AND IS ALSO HAVING PROBLEMS WITH THE IGNITION TUMBLER--HOW COINCIDENTAL IS THAT? SOUNDS LIKE A SERIOUS DEFECT TO ME. I CAN'T BELIEVE THE FORD COMPANY ISN'T TAKING ANY RESPONSIBILITY FOR THIS ISSUE. I OWN 3 FORDS AND WILL NEVER BUY ONE AGAIN! *TR
TL*THE CONTACT'S SON OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION WOULD NOT TURN WHEN THE KEY WAS INSERTED. THE DEALER STATED THAT THE IGNITION SWITCH FAILED AND WAS A COMMON OCCURRENCE. AS OF NOVEMBER 8, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WER…
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TL*THE CONTACT'S SON OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION WOULD NOT TURN WHEN THE KEY WAS INSERTED. THE DEALER STATED THAT THE IGNITION SWITCH FAILED AND WAS A COMMON OCCURRENCE. AS OF NOVEMBER 8, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 46,000.
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE VEHICLE FAILED TO START BECAUSE THE STEERING WHEEL LOCKED UP. THE VEHICLE WAS TOWED TO THE FORD DEALER AND IS CURRENTLY BEING REPAIRED. THE CAUSE OF THE FAILURE WAS THE IGNITION SWITCH. THE CONTACT DISCOVERED SEVERAL COMPLAINTS ON THIS SAME DEFECT, BUT NO RECALLS WERE AVAILABLE. HE…
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TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE VEHICLE FAILED TO START BECAUSE THE STEERING WHEEL LOCKED UP. THE VEHICLE WAS TOWED TO THE FORD DEALER AND IS CURRENTLY BEING REPAIRED. THE CAUSE OF THE FAILURE WAS THE IGNITION SWITCH. THE CONTACT DISCOVERED SEVERAL COMPLAINTS ON THIS SAME DEFECT, BUT NO RECALLS WERE AVAILABLE. HE CONSIDERED THIS TO BE A MANUFACTURER DEFECT. THE CURRENT AND FAILURE MILEAGES WERE 48,000.
Official recalls
105V030000 · Latches/locks/linkages:doors:latch
Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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