NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
387 reports85,342 miles · Nov 20, 2009
Seat Belts
TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE SEATING IN A BOOSTER SEAT IN THE DRIVERS SIDE REAR SEAT, THE CHILD WAS ABLE TO TIE THE SEAT BELT AROUND HIS HEAD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THEY JUST LOOKED AT THE VEHICLE AND SUGGESTED THE CONSUMER CONTACTED NHTSA. THE CURRENT AND FAILURE MILEAGES WERE 85342. UPDATE…
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TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE SEATING IN A BOOSTER SEAT IN THE DRIVERS SIDE REAR SEAT, THE CHILD WAS ABLE TO TIE THE SEAT BELT AROUND HIS HEAD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THEY JUST LOOKED AT THE VEHICLE AND SUGGESTED THE CONSUMER CONTACTED NHTSA. THE CURRENT AND FAILURE MILEAGES WERE 85342. UPDATED 12/22/09.*LJ THE CONSUMER HAD TO CUT THE STRAP. UPDATED 12/29/09.*JB
NHTSA ODI #10293036
45,000 miles · Oct 29, 2009
Exterior LightingFire
TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE PREPARING TO MAKE A RIGHT TURN AT APPROXIMATELY 45 MPH, THE RIGHT TURN SIGNAL FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE BURNING AND MELTING OF THE TURN SIGNAL BULB SOCKET. THE VEHICLE …
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TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE PREPARING TO MAKE A RIGHT TURN AT APPROXIMATELY 45 MPH, THE RIGHT TURN SIGNAL FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE BURNING AND MELTING OF THE TURN SIGNAL BULB SOCKET. THE VEHICLE WAS REPAIRED AT THE COST OF $300.00. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON A THREE SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES. THE MANUFACTURER WAS NOTIFIED AND REIMBURSED FOR THE PRIOR SERVICE REPAIR. ALSO, PERFORMED ONE FREE REMEDY REPAIR ON THE VEHICLE. THE FAILURE MILEAGE WAS 45,000. THE CURRENT MILEAGE WAS 120,000.
NHTSA ODI #10290211
68,000 miles · Oct 12, 2009
Latches/locks/linkages
KEY WILL NOT TURN ON IGNITION WILL NOT GO INTO GEAR NOR WILL THE STEERING WHEEL TURN AT ALL!!!, COMPLETELY LOCKED IGNITION CAR IS ONLY FIVE YEARS OLD AND NOT DRIVEN VERY MUCH W/ ONLY 68K MILES ON IT!, 2004 FORD FOCUS ZX3. *TR
NHTSA ODI #10287055
50,000 miles · Oct 7, 2009
Electrical SystemStructure
I HAVE TWO ISSUES WITH MY FORD FOCUS (2004) FIRST, I RAN INTO A PROBLEM WITH THE IGNITION SWITCH AND IT WILL NOT TURN. I LEFT THE KEY IN FOR A COUPLE OF MONTHS WHEN THIS INITIALLY HAPPENED BUT, IT WORE OUT MY ALTERNATOR AND I HAD TO HAVE IT REPLACED. I REMOVED THE KEY ONCE THE NEW ALTERNATOR WAS INSTALLED. I HAD SOME MINOR SU…
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I HAVE TWO ISSUES WITH MY FORD FOCUS (2004) FIRST, I RAN INTO A PROBLEM WITH THE IGNITION SWITCH AND IT WILL NOT TURN. I LEFT THE KEY IN FOR A COUPLE OF MONTHS WHEN THIS INITIALLY HAPPENED BUT, IT WORE OUT MY ALTERNATOR AND I HAD TO HAVE IT REPLACED. I REMOVED THE KEY ONCE THE NEW ALTERNATOR WAS INSTALLED. I HAD SOME MINOR SUCCESS WITH INSERTING THE KEY AND HAD TO BANG ON IT WITH MY HAND TO GET IT TO TURN. THIS WORKED SUCCESSFULLY FOR 2 WEEKS. THE IGNITION SWITCH IS NOW FROZEN. I AM BACK TO SQUARE ONE. SECONDLY, THE TRUNK LATCH DOESN'T CLOSE PROPERLY AND I HAVE TO USE MY REMOTE TO REOPEN THE MECHANISM IN ORDER TO GET IT TO CLOSE. VERY AGGRAVATING. I WILL NOT PURCHASE ANOTHER FORD IF THESE ISSUES ARE NOT RECALLED. *TR
NHTSA ODI #10286716
54,102 miles · Oct 5, 2009
Vehicle Speed Control
THE VEHICLE HAS 54,000MI AND DRIVEN WITHIN NORMAL DRIVING LIMITS. THE HINGE PEG THAT CREATES A PIVOT POINT FOR THE ACCELERATOR PEDAL BROKE ON ONE END CAUSING IT TO FALL COMPLETELY OUT OF THE PEDAL AND BRACKET. THE INCIDENT HAPPENED ON A BUSY ROAD DURING RUSH HOUR AND CAUSE COMPLETE LOSS OF CONTROL TO ACCELERATE. THE PROBLEM HAS …
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THE VEHICLE HAS 54,000MI AND DRIVEN WITHIN NORMAL DRIVING LIMITS. THE HINGE PEG THAT CREATES A PIVOT POINT FOR THE ACCELERATOR PEDAL BROKE ON ONE END CAUSING IT TO FALL COMPLETELY OUT OF THE PEDAL AND BRACKET. THE INCIDENT HAPPENED ON A BUSY ROAD DURING RUSH HOUR AND CAUSE COMPLETE LOSS OF CONTROL TO ACCELERATE. THE PROBLEM HAS NOT YET BEEN CORRECTED HAPPENING ONLY HOURS AGO. *TR
NHTSA ODI #10286376
61,000 miles · Sep 22, 2009
Electrical System
I OWN A 2004 FORD FOCUS ZX5, I WENT INTO WORK, CAME OUT AND FOUND MY IGNITION WOULD NOT TURN. THE STEERING WHEEL WAS LOCKED, THE KEY WOULD NOT BUDGE, THE BRAKE WOULDN'T EVEN PUSH IN ALL THE WAY, AS WELL AS MY CAR WOULDN'T COME OUT OF PARK. I LOOKED UP THE PROBLEM ONLINE AND SAW IT WAS A VERY COMMON PROBLEM AND I'M VERY DISPLEASE…
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I OWN A 2004 FORD FOCUS ZX5, I WENT INTO WORK, CAME OUT AND FOUND MY IGNITION WOULD NOT TURN. THE STEERING WHEEL WAS LOCKED, THE KEY WOULD NOT BUDGE, THE BRAKE WOULDN'T EVEN PUSH IN ALL THE WAY, AS WELL AS MY CAR WOULDN'T COME OUT OF PARK. I LOOKED UP THE PROBLEM ONLINE AND SAW IT WAS A VERY COMMON PROBLEM AND I'M VERY DISPLEASE THAT THIS WOULD HAPPEN. I BOUGHT THIS CAR ABOUT A YEAR AGO FROM A DEALERSHIP! I'M GOING TO HAVE TO TAKE MY CAR TO A LOCKSMITH OR DEALERSHIP AND HAVE THE ENTIRE IGNITION SYSTEM REPLACED. *TR
NHTSA ODI #10284850
90,000 miles · Sep 2, 2009
Electrical System
MY 17 YEAR OLD DAUGHTER WAS LEFT STRANDED ONE EVENING WHEN THE KEY WOULDN'T TURN IN THE IGNITION OF HER 2004 FORD FOCUS SO SHE COULDN'T GET THE CAR STARTED. I HAD JUST SIGNED UP FOR A CLASS AT OUR LOCAL COMMUNITY COLLEGE AT A CAMPUS 25+ MILES AWAY. I WAS IN CLASS WITH MY PHONE OFF, SO I COULDN'T HELP HER. IT IS A DANGEROUS SI…
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MY 17 YEAR OLD DAUGHTER WAS LEFT STRANDED ONE EVENING WHEN THE KEY WOULDN'T TURN IN THE IGNITION OF HER 2004 FORD FOCUS SO SHE COULDN'T GET THE CAR STARTED. I HAD JUST SIGNED UP FOR A CLASS AT OUR LOCAL COMMUNITY COLLEGE AT A CAMPUS 25+ MILES AWAY. I WAS IN CLASS WITH MY PHONE OFF, SO I COULDN'T HELP HER. IT IS A DANGEROUS SITUATION FOR A YOUNG GIRL TO BE STRANDED ANYWHERE. IN ADDITION, WE LIVE IN TEXAS WHERE WE'RE UP TO 65 DAYS OF TEMPERATURES IN THE TRIPLE DIGITS. THIS COULD BE A MAJOR HEALTH CONCERN FOR ANYONE WHO BECAME STRANDED IN THE HEAT OF THE DAY. I UNDERSTAND THIS PROBLEM IS QUITE COMMON IN 2000-2004 MODELS. WE WERE FINALLY ABLE TO GET SOMEONE TO GET THE KEY TO TURN SO SHE COULD DRIVE HOME. HOWEVER, ONCE THERE, THE SAME THING HAPPENED. WE HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP FOR SERVICE. THEN I LEARNED THAT THE PART WASN'T EVEN COVERED UNDER THE WARRANTY I HAD PURCHASED. FOR WHATEVER REASON, FORD DOESN'T CONSIDER THIS TO BE A SAFETY ISSUE AND HAS FAILED TO ISSUE A RECALL. *TR
NHTSA ODI #10282708
60,000 miles · Aug 28, 2009
Electrical System
IGNITION COMPLETELY LOCKED UP. I COULD NOT START CAR. I WAS STRANDED AND HAD TO GET TOWED TO A FORD DEALER. COST WAS $500 TO FIX. *TR
NHTSA ODI #10282035
83,000 miles · Aug 25, 2009
Power Train
ON 8/19/09, I WAS DRIVING MY 2004 FORD FOCUS AND ALL OF A SUDDEN WHILE I WAS DRIVING, IT FELT LIKE PRESSURE (OR HAVING TO FORCE CAR TO GO) WITH MY FOOT ON GAS PEDAL. AFTER I EASED MY FOOT OFF GAS PEDAL, CAR WOULD SWITCH IN TO GEAR. THIS SAME PATTERN OF PRESSURE AND EASING FOOT OFF GAS PEDAL SO THAT CAR WOULD GO INTO GEAR HAPPE…
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ON 8/19/09, I WAS DRIVING MY 2004 FORD FOCUS AND ALL OF A SUDDEN WHILE I WAS DRIVING, IT FELT LIKE PRESSURE (OR HAVING TO FORCE CAR TO GO) WITH MY FOOT ON GAS PEDAL. AFTER I EASED MY FOOT OFF GAS PEDAL, CAR WOULD SWITCH IN TO GEAR. THIS SAME PATTERN OF PRESSURE AND EASING FOOT OFF GAS PEDAL SO THAT CAR WOULD GO INTO GEAR HAPPENED EACH TIME I WOULD MAKE A STOP. CAR IS CURRENTLY AT SHEEHY FORD DEALERSHIP AND I HAVE BEEN TOLD THAT THE TRANSMISSION HAS FAILED WITH 2ND AND 4TH GEAR NOT WORKING & THAT I COULD NOT DRIVE CAR HOME UNTIL TRANSMISSION IS REPLACED BECAUSE ALSO TRANSMISSION IS READY TO FALL OUT OF CAR DUE TO WEAK SUPPORT IS HOLDING TRANSMISSION IN PLACE. CAR HAS APPROX ONLY 83,000 MILES. *TR
NHTSA ODI #10281636
44,000 miles · Aug 5, 2009
Electrical SystemEquipment
IGNITION AND STEERING WHEEL COMPLETELY LOCKED UP WHEN I PUT THE KEY IN WHILE HEADING OUT ON MY LUNCH BREAK. I'M REALLY DISTURBED THAT THE NHTSA HAS NOT DONE ANYTHING TO MAKE THE FORD MOTOR COMPANY FIX THIS PROBLEM WHICH IS A CHRONIC, WELL-DOCUMENTED SAFETY HAZARD. MY CAR IS NOW COMPLETELY IMMOBILE AND HAD TO BE TOWED BACK TO MY …
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IGNITION AND STEERING WHEEL COMPLETELY LOCKED UP WHEN I PUT THE KEY IN WHILE HEADING OUT ON MY LUNCH BREAK. I'M REALLY DISTURBED THAT THE NHTSA HAS NOT DONE ANYTHING TO MAKE THE FORD MOTOR COMPANY FIX THIS PROBLEM WHICH IS A CHRONIC, WELL-DOCUMENTED SAFETY HAZARD. MY CAR IS NOW COMPLETELY IMMOBILE AND HAD TO BE TOWED BACK TO MY RESIDENCE. LUCKILY MY FATHER IS GOING TO BE ABLE TO FIX IT, BUT THERE ARE MANY PEOPLE THAT DON'T HAVE THIS OPTION AND HAVE TO SPEND HUNDREDS OF DOLLARS TO FIX A PROBLEM CAUSED BY FAULTY MATERIALS KNOWINGLY USED BY FORD. I WILL NEVER BUY A FORD AGAIN. *TR
NHTSA ODI #10279527
Official recalls
1Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.