2003 Ford Focus

AFTER FUELING, MY DAUGHTER TRIED TO START THE CAR (2003 FORD FOCUS WAGON), BUT THE KEY WOULD NOT TURN. WE GOT THE CAR TO THE DEALERSHIP WHERE WE PURCHASED IT, AND THE KEY CYLINDER HAD TO BE REPLACED BY A LOCKSMITH. THE TOTAL COST OF THE REPAIR, PLUS THE TOWING, COST OVER $200.00. MEANWHILE MY DAUGHTER'S CAR WAS STUCK AT THE GAS PUMP, WHERE OTHER CUSTOMERS WANTED TO FUEL, BUT COULD NOT DO SO. I'M GLAD MY DAUGHTER HAD NOT RUN OVER A NAIL, LIKE I DID THE OTHER DAY, HAVING TO PULL OVER TO THE SIDE OF A BUSY INTERSTATE HIGHWAY, AND THEN HAVE THIS PROBLEM OCCUR. DEPENDING ON WHERE THIS KIND OF THING HAPPENS, THIS COULD BE A VERY SERIOUS SAFETY CONCERN. NOT ONLY WITH THE VEHICLE, BUT WITH THE PLACE THE VEHICLE IS STRANDED WHEN IT OCCURS. I HAVE FOUND OUT THAT FORD HAS KNOWN FOR QUITE SOME TIME ABOUT THIS PROBLEM, BUT THEY REFUSE TO RECALL CARS TO FIX THIS PROBLEM, AND CONTINUE TO USE THIS DEFECTIVE PART IN THEIR FORD FOCUS VEHICLES. THE EXTENDED WARRANTY I BOUGHT WAS THE MOST EXPENSIVE ONE, AND YET IT COVERS EVERYTHING BUT THE IGNITION SWITCH, IT SEEMS. UNLESS FORD DECIDES TO REIMBURSE ME, I WILL NEVER PURCHASE ANOTHER FORD PRODUCT. THIS IS THE FOURTH FORD FOCUS WE HAVE PURCHASED. IF I DON'T FIND SATISFACTION WITH THIS PROBLEM, IT WILL CERTAINLY BE THE LAST. ON TOP OF ALL OF THAT, MY FOCUS HAS HAD SQUEALING BRAKES SINCE THE DAY I BOUGHT IT, AND FORD HAS REFUSED TO REPAIR THIS, AS WELL, SAYING THAT IT'S "NORMAL." NO WAY THIS NOISE IS NORMAL. I'M FED UP WITH FORD AT THE MOMENT. *TR

TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY WOULD NOT TURN WHEN IT WAS INSERTED IN THE IGNITION. HE HAD TO SHAKE THE STEERING WHEEL AND MOVE IT FOR 15 - 30 MINUTES BEFORE THE VEHICLE WOULD START. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE IGNITION CYLINDER SWITCH NEEDED TO BE REPLACED AT THE COST OF $512. THE CURRENT MILEAGE WAS 93,000 AND FAILURE MILEAGE WAS 92,500.

IN JULY 2007 THE IGNITION KEY LOCKED UP AND COULD NOT BE TURNED TO START THE ENGINE. I MANAGED TO GET IT TO TURN (NO, IT WAS BECAUSE THE STEERING WHEEL WAS HOLDING) AND DROVE IT TO THE FORD DEALERSHIP. THEY HAD TO REPLACE THE KEY CYLINDER FOR NEARLY $400. DESPITE NUMEROUS COMPLAINTS AND A 100,000-MILE WARRANTY, THIS SERVICE WAS NOT COVERED. THE MECHANIC SUGGESTED THAT THE KEYS WERE WORN OUT AND THAT I NEEDED TO MAKE A NEW KEY TO PREVENT FUTURE FAILURE. I DID SO AND ONLY USE THE NEW KEY TO START THE CAR. NOW, ONLY 3 MONTHS LATER, THE IGNITION PERIODICALLY STICKS AS IF IT IS ABOUT TO START LOCKING UP AGAIN. IF I PUSH THE KEY IN FIRMLY, IT WILL TURN NORMALLY. THIS IS A POOR QUALITY MECHANISM AND FORD SHOULD RECALL THIS BEFORE IT HAPPENS TO SOMEONE ON A 40-BELOW WINTER NIGHT. I WILL NEVER BUY ANOTHER FORD BECAUSE OF THIS ISSUE.

WHILE IN DANGEROUS SITUATION MY FORD FOCUS AGAIN HAD A KEY FAIL IN THE IGNITION. I HAD TAKEN IT TO FORD, WHILE STILL UNDER WARRANTY, AND ASKED FOR IT TO BE REPLACED AND THEY SAID, "OH, IT'S OK, JUST JIGGLE IT." THAT DOES NOT WORK. EVENTUALLY IT WILL COME FREE, USUALLY, BUT NOW IT SEEMS TO BE PERMANENTLY STUCK. NO, THERE IS NO TENSION ON THE STEERING WHEEL FROM A PARTLY TURNED FRONT WHEEL. IF THIS HAPPENED TO MY WIFE OR DAUGHTERS IN A DANGEROUS NEIGHBORHOOD, I WOULD JUST GO BERSERK. *TR

THE IGNITION ON MY FORD FOCUS 2003 HAS LOCKED UP FOR THE SECOND TIME IN 75,000 MILES, AND THIS IS GETTING TO BE A HUGE PROBLEM TO HAVE REPLACED. FORD ACTUALLY HAS THE BALLS TO CHARGE ME FOR THIS DEFECT IN THEIR CRAFTSMANSHIP, USING SUBSTANDARD PARTS IN THEIR IGNITION SWITCHES, AND MAKING ME PAY TO COVER UP THEIR FAULTY WORKMANSHIP WHEN GETTING IT REPAIRED. *JB

WITHOUT WARNING, AND WITH NO PRIOR OCCURRENCE, THE KEY WOULD NOT TURN IN THE IGNITION OF MY 2003 FOCUS. A FRIEND RESCUED ME AND DROVE ME BACK TO WORK THE NEXT MORNING. I CONTACTED MY LOCAL FORD DEALER, WHERE I HAD PURCHASED THIS CAR BRAND NEW - ALONG WITH A 7 YEAR EXTENDED WARRANTY. FIRST, THE SERVICE DEPARTMENT REP TRIED TO PLAY "DUMB' WHEN I STATED THAT I'M HAVING THE "IGNITION PROBLEM" AND HE LATER TOLD ME THAT IT'S NOT COVERED BY MY WARRANTY. I HAVE PULLED OUT AND READ THE WARRANTY. IGNITION SWITCH IS COVERED BY MY BASECARE POLICY. (I WILL BRING IT IN HAND WHEN I HAVE THE CAR SERVICED IN 2 DAYS.) MEANWHILE, ANOTHER PERSON AT THE SERVICE DESK HINTED THAT I MAY BE ABLE TO TAP IT WITH A HAMMER SO THAT IT WILL TURN AND COULD DRIVE TO THE DEALER AND NOT HAVE TO BE TOWED. SURE ENOUGH, A TAP OF THE HAMMER ALLOWED ME TO TURN THE KEY. I WILL LEAVE THE KEY IN THE IGNITION THROUGH THE WEEKEND AND AM STRUGGLING WITH THE THOUGHT THAT A REPLACEMENT FROM FORD WILL BE ANOTHER DEFECTIVE PART. WHETHER MY WARRANTY COVERS IT OR NOT, I DON'T WANT ANOTHER BAD IGNITION SWITCH! FROM ALL THAT I HAVE READ, IT SEEMS THAT A LOCKSMITH WOULD REPLACE IT WITH A BETTER QUALITY DEVICE THAN FORD DEALERS SERVICE DEPARTMENTS ARE USING. *TR

TL*THE CONTACT OWNS A 2003 FORD FOCUS. WHILE ATTEMPTING TO SHUT OFF THE VEHICLE IN THE PARKING LOT, THE IGNITION LOCKED UP AND PREVENTED THE CONTACT FROM TURNING OR PUSHING THE STEERING WHEEL. HE TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY INFORMED HIM THAT THE REPAIR WOULD COST $400. THE CURRENT AND FAILURE MILEAGES WERE 58,000.

TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION LOCKED, WHICH PREVENTED THE KEY FROM BEING TURNED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE WAS 108,000 AND FAILURE MILEAGE WAS 100,000. UPDATED 01-14-08. *KB THE DEALER STATED THE CYLINDER NEEDED TO BE REPLACED. UPDATED 12/12/07. *JB