NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
939 reports49,000 miles · May 3, 2010
Electrical System
I BOUGHT MY 2002 FORD FOCUS JUST 5 MONTHS AGO (DECEMBER 2009). WHEN TRYING TO START MY CAR AT A RESTAURANT THE STEERING WHEEL WAS COMPLETELY LOCKED, AND THE KEY WOULD NOT TURN IN THE IGNITION. AFTER A FULL HOUR OF TRYING TO FIX IT, I HAD TO HAVE THE CAR TOWED TO A FORD DEALER, WHO REPLACED THE IGNITION WITH A FORD PART THAT I …
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I BOUGHT MY 2002 FORD FOCUS JUST 5 MONTHS AGO (DECEMBER 2009). WHEN TRYING TO START MY CAR AT A RESTAURANT THE STEERING WHEEL WAS COMPLETELY LOCKED, AND THE KEY WOULD NOT TURN IN THE IGNITION. AFTER A FULL HOUR OF TRYING TO FIX IT, I HAD TO HAVE THE CAR TOWED TO A FORD DEALER, WHO REPLACED THE IGNITION WITH A FORD PART THAT I FEAR HAS THE SAME PROBLEM. THE REPLACEMENT IGNITION COST ME OVER $400, AND DOES NOT APPEAR TO BE A LONG-TERM SOLUTION. ACCORDING TO MANY ONLINE COMPLAINTS, THE NEW IGNITION WILL FAIL TO THE SAME PROBLEM IN TIME. I AM LIMITED BY OTHER OPTIONS, AS NON-FORD PARTS AND LOCKSMITH WORK DOES NOT COME WITH THE 12 MONTH-WARRANTY THAT FORD OFFERS. MY BEST OPTION IS TO SELL THE CAR AGAIN BEFORE IT HAPPENS, OR BEFORE MY WARRANTY IS UP-- NEITHER OF WHICH ARE A SOLUTION, BUT PUTTING THE PROBLEM ONTO SOMEONE ELSE. THIS IS A SERIOUS TRAGEDY AND IN FAULTY DESIGN. I WAS LUCKY TO HAVE FRIENDS TO HELP ME IN THIS SITUATION, BUT THE EMBARRASSMENT AND FEAR OF IT HAPPENING AGAIN ARE NOT WORTH IT. THIS PART NEEDS TO BE RECALLED! *TR
NHTSA ODI #10328678
Mileage unknown · Apr 20, 2010
Air BagsEngine And Engine CoolingPower Train
2002 FORD FOCUS SE STATION WAGON. CONSUMER STATES PROBLEM WITH AUTOMATIC TRANSMISSION. ENGINE HAS STRONG NOISE. THE CONSUMER STATED IT TOOK THREE TIMES TO FIX THE TRANSMISSION. THE WINDOW REGULATORS WERE REPLACED FOUR TIMES, THE THERMOSTAT HOUSING FAILED TWICE WHICH CAUSED COOLANT LEAK. ALSO, THERE WAS A PROBLEM WITH THE AIR B…
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2002 FORD FOCUS SE STATION WAGON. CONSUMER STATES PROBLEM WITH AUTOMATIC TRANSMISSION. ENGINE HAS STRONG NOISE. THE CONSUMER STATED IT TOOK THREE TIMES TO FIX THE TRANSMISSION. THE WINDOW REGULATORS WERE REPLACED FOUR TIMES, THE THERMOSTAT HOUSING FAILED TWICE WHICH CAUSED COOLANT LEAK. ALSO, THERE WAS A PROBLEM WITH THE AIR BAG SYSTEM AND THE COVER ON THE PASSENGER SIDE. *JB
NHTSA ODI #10327372
69,889 miles · Apr 2, 2010
Fuel System, Gasoline
2002 FORD FOCUS. CONSUMER REQUESTS REIMBURSEMENT FOR TOWING AND REPAIR EXPENSES RELATED TO PROBLEM THAT SHOULD HAVE BEEN TAKEN CARE OF UNDER RECALL. *TGW THE CONSUMER MENTIONED RECALL #03V482000 THE FUEL PUMP WAS REPLACED.
NHTSA ODI #10321962
Mileage unknown · Mar 14, 2010
Electrical System
2002 ZTS HAD PROBLEMS WHERE IGNITION GOT STUCK COULD NOT REMOVE OR START THE CAR HAD TO HAD THE IGNITION REPLACED IT COST ME IN EXCESS OF $300.00 EVIDENTLY THIS IS A MAJOR PROBLEM THAT FORD IS NOT DEALING WITH. *TR
NHTSA ODI #10319592
Mileage unknown · Mar 11, 2010
Electrical System
FAULTY IGNITION IN 2002 FORD FOCUS WAS STRANDED FOR FIVE HOURS HAVE NOT YET FIXED THE PROBLEM DUE TO FORDS HIGH COST TO FIX THERE DEFECT. *TR
NHTSA ODI #10318790
130,000 miles · Feb 27, 2010
Electrical SystemLatches/locks/linkages
IGNITION LOCKS UP, WILL NOT TURN REGARDLESS OF EFFORT, PUSHING, PULLING, BEATING, OR TWISTING YOUR TONGUE JUST THE RIGHT WAY. HOWEVER, ONE TAP ON THE EDGE OF THE KEY WHILE IT IS IN THE IGNITION WORKS. NO AMOUNT OF WD-40 OR PARTS CLEANER FIXES THE PROBLEM THOUGH. *TR
NHTSA ODI #10314781
61,000 miles · Feb 21, 2010
Fuel System, Gasoline
FUEL PUMP IN MY 2002 FORD FOCUS FAILED SUDDENLY AS I WAS MERGING ONTO A 50MPH HIGHWAY IN JANUARY 2010. THE CAR JUST LITERALLY DIED, WITHOUT WARNING. FUEL INTAKE STOPPED AND SO DID THE CAR. I WAS LUCKY IT WAS EARLY ON A SUNDAY MORNING AND TRAFFIC WAS LIGHT. IF I HAD BEEN IN HEAVY TRAFFIC, THIS SUDDEN FAILURE WOULD HAVE POSED …
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FUEL PUMP IN MY 2002 FORD FOCUS FAILED SUDDENLY AS I WAS MERGING ONTO A 50MPH HIGHWAY IN JANUARY 2010. THE CAR JUST LITERALLY DIED, WITHOUT WARNING. FUEL INTAKE STOPPED AND SO DID THE CAR. I WAS LUCKY IT WAS EARLY ON A SUNDAY MORNING AND TRAFFIC WAS LIGHT. IF I HAD BEEN IN HEAVY TRAFFIC, THIS SUDDEN FAILURE WOULD HAVE POSED A GRAVE SAFETY RISK. THE REPAIR COST $700. FORD REFUSED TO COVER ANY OF IT. IN A SEARCH OF INTERNET ARTICLES AND YOUR WEB SITE, I FOUND THIS FUEL PUMP FAILURE TO BE A WELL-DOCUMENTED PROBLEM IN 2000 - 2002 FORD FOCUS'. I AM CONCERNED THAT THEY REPLACED THE ORIGINAL DEFECTIVE PUMP WITH AN EXACT REPLICA OF THE ORIGINAL PUMP, EXPOSING ME TO CONTINUED DANGER. *TR
NHTSA ODI #10312539
65,450 miles · Feb 16, 2010
Air Bags
I WAS DRIVING DOWN CALIFORNIA 130 WHEN MY DRIVER SIDE AIR BAG THAT IS LOCATED IN THE SEAT DEPLOYED I DID NOT HIT ANYTHING IT JUST WENT OFF FOR NO REASON. *TR
NHTSA ODI #10311139
150,000 miles · Feb 14, 2010
Parking Brake
I HAVE A 2002 FORD FOCUS ZX3 WITH A THEORETICALLY WORKING PARKING BRAKE, I'VE HAD THE BRAKES REPLACED ONLY ONCE AS I WAS BUSY AND COULDN'T DO IT MYSELF. NOW THAT I HAVE BRAKING PROBLEMS AND TIME I WENT TO REPLACE THEM MYSELF. THE FRONT DISC BRAKES LOOK ALMOST BRAND NEW, SO I CONTINUED TO REMOVE AND INSPECT THE REAR DRUM BRAKES. …
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I HAVE A 2002 FORD FOCUS ZX3 WITH A THEORETICALLY WORKING PARKING BRAKE, I'VE HAD THE BRAKES REPLACED ONLY ONCE AS I WAS BUSY AND COULDN'T DO IT MYSELF. NOW THAT I HAVE BRAKING PROBLEMS AND TIME I WENT TO REPLACE THEM MYSELF. THE FRONT DISC BRAKES LOOK ALMOST BRAND NEW, SO I CONTINUED TO REMOVE AND INSPECT THE REAR DRUM BRAKES. WHEN I TOOK THE DRUMS OFF THEY WERE TIGHT AS IF THE BRAKES WERE ENGAGED SO I DOUBLE CHECKED AND MADE SURE ALL THE BRAKES WERE DIS-ENGAGED. I CONTINUED TO WORK ON THE BRAKES AND THE FORD DEALERSHIP ASSURES ME THEY REPLACED THESE BRAKES BEFORE, HOWEVER THE SHOES WERE WORN AND CRACKED DOWN TO BARE METAL AS IF THEY HAD NEVER BEEN REPLACED. I THEN NOTICED THAT MY PARK BRAKE APPEARED TO BE ENGAGED. I DOUBLE CHECKED AGAIN AND IT WASN'T, I HAD SOMEONE WATCH THE BRAKE AS I ENGAGED AND DIS-ENGAGED THE BREAK AND IT WORKS FINE, COME TO FIND OUT THE SPRING/WIRE FOR THE PARKING BREAK IS TO SHORT FOR THE CAR'S HUB, ABOUT TWO INCHES INFACT. I CONTACTED THE DEALERSHIP AND THE TECHNICIAN I TALKED TO SAID THAT IT WAS COMMON WITH MY CAR AND I NEED TO HAVE THEM REPLACE THE WHOLE BREAK ASSEMBLY. SO I'VE BEEN DRIVING THIS CAR FOR ALMOST TEN YEARS NOW WITH THE PARKING BREAK ENGAGED AND FORD KNOWS ABOUT IT, BECAUSE THEY BUILT IT THAT WAY AND I HAVE TO PAY THEM TO FIX SOMETHING THAT WAS ENGINEERED THAT WAY. IF I BROKE IT OR IT'S WEAR AND TEAR I UNDERSTAND, BUT I BOUGHT A CAR TO BE FULLY FUNCTIONAL OFF THE LOT NOT SO I CAN BRING IT IN AND PAY FOR THEM TO FINISH BUILDING IT PROPERLY AFTER I OWN IT. I CANT AFFORD THEIR OUTRAGEOUS PRICES FOR THIS WORK SO I DIS-ENGAGED THE CABLE AND AM NOW DRIVING A CAR WITHOUT AN EMERGENCY BRAKE, THANKS FOR THE SAFETY FEATURES FORD. *TR
NHTSA ODI #10310358
Mileage unknown · Feb 9, 2010
Electrical SystemEquipment
FORD FOCUS 2002 ZTS KEY IGNITION FAILED AT 80,000 MILES FOR OVER A YEAR BEFORE THE TOTAL FAILURE THERE WERE AT LEAST 12 TIMES THAT THE IGNITION FAILED BUT FINALLY WORKED AFTER A FEW TRIES. I WAS LEFT STRANDED ON MORE THEN ON OCCASION DUE TO THIS FAILURE AND LAST TIME HAD TO HAVE MY CAR TOWED TO THE DEALERSHIP. THE PROBLEM WA…
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FORD FOCUS 2002 ZTS KEY IGNITION FAILED AT 80,000 MILES FOR OVER A YEAR BEFORE THE TOTAL FAILURE THERE WERE AT LEAST 12 TIMES THAT THE IGNITION FAILED BUT FINALLY WORKED AFTER A FEW TRIES. I WAS LEFT STRANDED ON MORE THEN ON OCCASION DUE TO THIS FAILURE AND LAST TIME HAD TO HAVE MY CAR TOWED TO THE DEALERSHIP. THE PROBLEM WAS FIXED AT THE FORD DEAL SHIP AND COST ME 450.00. I HAD TO GET A NEW KEY AND A NEW IGNITION. I CAN FEEL THAT ONCE AGAIN THE KEY IS RUBBING THE IGNITION THE WAY IT WAS BEFORE THIS PROBLEM WAS FIXED AND AM SURE THAT IN THE FUTURE I WILL HAVE TO REPLACE THE PART ONCE AGAIN. I JUST HOPE THIS TIME I WON'T BE STRANDED. *TR
NHTSA ODI #10308131
Official recalls
1Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
5AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
EA02022 · Engine Stalling
Opened Sep 9, 2002 · Closed Jan 16, 2004
Status: closed (inferred from source dates) · Fuel System, Gasoline:delivery:fuel Pump; Fuel System, Other:delivery:fuel Pump; Vehicle Speed Control:linkages
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Additional source detail variants (3)
Fuel System, Gasoline:delivery:fuel Pump
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Fuel System, Other:delivery:fuel Pump
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Vehicle Speed Control:linkages
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
EA02023 · Front Susp Collapse/wheel Separation
Opened Sep 9, 2002 · Closed Feb 19, 2003
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:lower Arm; Suspension:front:control Arm:lower Ball Joint
SEE ATTACHED REPORT.
Additional source detail variants (4)
Suspension:front:control Arm
SEE ATTACHED REPORT.
Suspension:front:control Arm:lower Arm
SEE ATTACHED REPORT.
Suspension:front:control Arm:lower Ball Joint
SEE ATTACHED REPORT.
Suspension:front
SEE ATTACHED REPORT.
EA02014 · Engine Compartment Fires
Opened Jul 31, 2002 · Closed Nov 13, 2002
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
PE02044 · Front Suspension Lower Control Arm
Opened May 1, 2002 · Closed Sep 9, 2002
Status: closed (inferred from source dates) · Suspension
There is no summary currently available