R.E. FORD FOCUS 2002 FUEL PUMP FAILURE [XXX] I WAS SITTING IN THE CAR WITH THE ENGINE IDLING WAITING TO PICK MY WIFE UP FROM WORK AT AROUND 5PM CST. AS SHE APPROACHED I TURNED OFF THE ENGINE AND EXITED THE VEHICLE SO SHE COULD DRIVE. UP TO THIS POINT WE HAVE LOVED OUR FOCUS BECAUSE IT HAS ALWAYS BEEN RELIABLE. WHEN SHE STAR…
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R.E. FORD FOCUS 2002 FUEL PUMP FAILURE [XXX] I WAS SITTING IN THE CAR WITH THE ENGINE IDLING WAITING TO PICK MY WIFE UP FROM WORK AT AROUND 5PM CST. AS SHE APPROACHED I TURNED OFF THE ENGINE AND EXITED THE VEHICLE SO SHE COULD DRIVE. UP TO THIS POINT WE HAVE LOVED OUR FOCUS BECAUSE IT HAS ALWAYS BEEN RELIABLE. WHEN SHE STARTED UP THE ENGINE, IT STARTED TO SHAKE. THE SHAKING BECAME PROGRESSIVELY WORSE AND THEN THE ENGINE STARTED TO SPUTTER. SHE TURNED OFF THE ENGINE AND WAITED A MINUTE AND THEN RESTARTED. THE SHAKING CONTINUED AT A LESSER INTENSITY SO SHE ATTEMPTED TO DRIVE THE VEHICLE. ABOUT 25 FEET LATER, IN THE MIDDLE OF BUSY OFFICE BUILDING ACCESS ROAD, THE ENGINE STALLED. SHE TRIED TO RESTART THE ENGINE TO NO AVAIL. IT SOUNDED LIKE THE ENGINE WAS NOT GETTING ANY FUEL. WE HAD A 1/4 OF A TANK. WE CHECK THE FUEL PUMP FUSE AND TRIED THE FUEL PUMP RESET SWITCH. THINKING THAT THE FUEL TANK INDICATOR MIGHT BE DEFECTIVE AND THAT THE CAR MIGHT BE OUT OF FUEL, MY WIFE HAD A CO-WORKER DRIVER HER TO A LOCAL GAS STATION TO GET GAS. ADDING GAS DID NOT RESOLVE THE PROBLEM AND THE FUEL TANK INDICATOR SHOWED THE ADDED FUEL. WHEN NONE OF THE QUICK FIXES WORKED, WE HAD THE VEHICLE TOWED TO APPLE VALLEY FORD IN APPLE VALLEY MINNESOTA FOR SERVICING. THEY IDENTIFIED THE FUEL PUMP AS THE CAUSE AND BECAUSE IT IS NOT COVERED BY THE 2000/2001 FOCUS "EXTENDED WARRANTY" FOR THE SAME PROBLEM, WE WILL HAVE TO PAY AROUND $600 TO REPAIR THE CAR. I AM FURIOUS ABOUT THE COST BUT MORE SO ABOUT THE DANGEROUS AND UNTENABLE SITUATION THIS DEFECT PUTS MY LIFE AND THE LIFE OF MY LOVED ONES. HOW COULD THE 2002 NOT BE INCLUDED? AFTER RESEARCH INTO THIS ISSUE, I AM ANGRY THAT OUR LIVES ARE NOT CONSIDER IMPORTANT ENOUGH TO FORD OR TO THE NHTSA. I SHUDDER TO THINK WHAT COULD HAVE HAPPENED IF THE ENGINE HAD STALLED ON THE FREEWAY. THERE ARE PLENTY OF RECENT COMPLAINTS ONLINE BY OTHER 2002 FOCUS CUSTOMERS WHO HAVE HAD TO REPLACE THEIR FUEL PUMPS MULTIPLE TIMES. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUAN
NHTSA ODI #10134762
51,560 miles · Aug 16, 2005
Fuel System, Gasoline
RE: EA02022 FUEL PUMP IS FAILING. CAR STALLS AT IDLE. *JB
NHTSA ODI #10133053
Mileage unknown · Aug 15, 2005
Fuel System, Gasoline
DT: THE CONSUMER STATES THAT 2002 FORD FOCUS ZX5 WAS HAVING FUEL ECONOMY PROBLEMS. THE CONSUMER INDICATED THE FUEL DELIVERY SYSTEM WAS OPERATING POORLY AND FUEL WAS SURGING AND HESITATING. WHEN GOING DOWN HILL THE CAR ROCKETED AND HAD TO HIT THE BRAKES. THE CONSUMER CONTACTED FORD ON NUMEROUS OCCASIONS AND COMPLAINED THAT…
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DT: THE CONSUMER STATES THAT 2002 FORD FOCUS ZX5 WAS HAVING FUEL ECONOMY PROBLEMS. THE CONSUMER INDICATED THE FUEL DELIVERY SYSTEM WAS OPERATING POORLY AND FUEL WAS SURGING AND HESITATING. WHEN GOING DOWN HILL THE CAR ROCKETED AND HAD TO HIT THE BRAKES. THE CONSUMER CONTACTED FORD ON NUMEROUS OCCASIONS AND COMPLAINED THAT CAR WAS NOT GETTING GOOD FUEL MILEAGE AND WAS NOT WORKING CORRECTLY. THE CONSUMER TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THAT THERE WAS NOTHING WRONG. *AK
NHTSA ODI #10132864
6,000 miles · Jun 7, 2005
Fuel System, Gasoline
I OWN A 2002 FORD FOCUS AND HAVING TROUBLES WITH HESITATION AND STALLING WHEN THE FUEL TANK NEARS OR BELOW A QUARTER OF A TANK OF FUEL. REPLACED THE FUEL FILTER TRYING TO REMOVE POSSIBLE PROBLEM. PROBLEM STILL EXCISTS. RESEARCHED AND FOUND THAT FORD HAS IDENTIFIED YEARS 2000-2001 FOCUS'S WITH THE SAME DEFECT IN THE FUEL DELIV…
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I OWN A 2002 FORD FOCUS AND HAVING TROUBLES WITH HESITATION AND STALLING WHEN THE FUEL TANK NEARS OR BELOW A QUARTER OF A TANK OF FUEL. REPLACED THE FUEL FILTER TRYING TO REMOVE POSSIBLE PROBLEM. PROBLEM STILL EXCISTS. RESEARCHED AND FOUND THAT FORD HAS IDENTIFIED YEARS 2000-2001 FOCUS'S WITH THE SAME DEFECT IN THE FUEL DELIVERY MODULE. SINCE THIS VEHICLE IS DRIVEN BY OUR COLLEGE AGED DAUGHTER, I AM VERY CONCERNED ABOUT THE SAFETY OF THIS CONDITION. I TELEPHONED FORD CUSTOMER RELATIONS AND THEY HAVE INDICATED AN UNWILLINGNESS TO ACT IN CORRECTING THIS DEFECT. I FURTHER IDENTIFIED THAT THERE WAS A CURRENT EXTENDED COVERAGE PROGRAM 03N01 FOR THE 2000 AND 2001 YEAR MODELS. FURTHER IN A ODI RESUME, INVESTIGATION #EA02-022 INDICATES THAT 2002 YEAR VEHICLES ARE ALSO BEING AFFECTED.
NHTSA ODI #10124493
25,000 miles · Aug 28, 2004
Air BagsExterior LightingFuel System, Gasoline
TRANSMISSION WENT OUT 2 TIMES IN 1 YEAR. DRIVER AIRBAG SHIFTED ON ITS OWN. REAR PASSENGER DOOR DOES NOT UNLOCK/OPEN. FRONT BALL JOINT CRACKED. GAS COVER/DOOR FELL OFF. THE SMELL OF GAS INSIDE CAR AT ALL TIMES. BLINKER WOULD NOT TURN OFF BY ITSELF. KEY CHIME GOES OFF WHEN THE KEY IS OUT. *JB
NHTSA ODI #10088734
22,000 miles · Aug 13, 2004
Fuel System, Gasoline
WHEN STARTING THE VEHICLE AND DRIVING WITH THE AIR CONDITIONER ON OR ON A SLIGHT ENCLINE VEHICLE STALLED. THIS AFFECTED THE STEERING AND BRAKES. VEHICLE IS AT THE DEALERSHIP FOR THE FOURTH TIME. *AK
NHTSA ODI #10087875
41,500 miles · May 22, 2004
Fuel System, Gasoline
ON A TRIP TO FLORIDA FROM NC, MY ENGINE LIGHT CAME ON. THE FOLLOWING WEEK, IT TURNED OFF ON IT'S OWN. A WEEK LATER THE LIGHT CAME ON AGAIN. BEFORE I HAD THE DIAGNOSTICS RUN, IT WENT OFF AGAIN. FOUR DAYS BEFORE THE INCIDENT DATE, THE LIGHT ONCE AGAIN CAME ON. DURING ALL OF THIS, THE CAR RAN FINE, NO STALLING, NO SURGES OR FA…
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ON A TRIP TO FLORIDA FROM NC, MY ENGINE LIGHT CAME ON. THE FOLLOWING WEEK, IT TURNED OFF ON IT'S OWN. A WEEK LATER THE LIGHT CAME ON AGAIN. BEFORE I HAD THE DIAGNOSTICS RUN, IT WENT OFF AGAIN. FOUR DAYS BEFORE THE INCIDENT DATE, THE LIGHT ONCE AGAIN CAME ON. DURING ALL OF THIS, THE CAR RAN FINE, NO STALLING, NO SURGES OR FAILURES. I PARKED MY CAR AT WORK, AND 12 HOURS LATER CAME OUT TO GO HOME, ONLY TO FIND MY CAR WOULD NOT START. AFTER HAVING IT TOWED TO A SERVICE STATION, I FOUND OUT THAT MY FUEL PUMP WAS SHOT, AND HAD TO BE REPLACED. THIS CAR IS ONLY 2 YEARS OLD, AND A FUEL PUMP SHOULD LAST A LOT LONGER THAN THAT. AND THE FACT THAT I HAVE TO PAY $500 OUT OF POCKET FOR FORD USING A FAULTY PART IS NOT ACCEPTABLE. I'LL NEVER UNDERSTAND WHY THE INVESTIGATION ON THIS MATTER WAS CLOSED. A RECALL NEEDS TO BE ENACTED. THE CAR IS IN THE SHOP AT THIS TIME, AND I'M NOT SURE IF THEY STILL HAVE THE OLD PART. I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED IF MY CAR HAD JUST QUIT ON THE WAY TO FLORIDA WITH MY FOUR YEAR OLD DAUGHTER AND I ALONE ON A BUSY I95.*AK
NHTSA ODI #10073005
34,000 miles · May 7, 2004
Fuel System, Gasoline
VEHICLE SHUTS DOWN DUE TO A DEFECTIVE FUEL PUMP.*AK
NHTSA ODI #10072305
Mileage unknown · May 5, 2004
Fuel System, Gasoline
CONSUMER STARTED UP THE VEHICLE AND NOTICED GAS SMELL. CONSUMER GOT OUT OF THE VEHICLE, LOOKED UNDER THE VEHICLE, AND NOTICED GAS LEAKING. IMMEDIATELY HAD THE VEHICLE TOWED. *AK
NHTSA ODI #10072149
25,267 miles · Feb 24, 2004
Fuel System, Gasoline
MY 2002 FORD FOCUS HAS HAD A NO START AND STALLING PROBLEM SINCE 9-28-03.I HAVE TAKEN IT TO ELITE FORD IN COVINA CA. THIRTY TIMES OR MORE AND THEY CANT SEEM TO DIAGNOIS THE PROBLEM.I ALSO HAVE A PROBLEM WITH MY FRONT END MAKING A CLUNKING SOUND,THEY SAID IT WAS A SWAY BAR THAT WAS LOOSE AND THEY TIGHTENED IT.THAT PROBLEM STILL E…
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MY 2002 FORD FOCUS HAS HAD A NO START AND STALLING PROBLEM SINCE 9-28-03.I HAVE TAKEN IT TO ELITE FORD IN COVINA CA. THIRTY TIMES OR MORE AND THEY CANT SEEM TO DIAGNOIS THE PROBLEM.I ALSO HAVE A PROBLEM WITH MY FRONT END MAKING A CLUNKING SOUND,THEY SAID IT WAS A SWAY BAR THAT WAS LOOSE AND THEY TIGHTENED IT.THAT PROBLEM STILL EXISTS ALSO.*AK
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
5
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Additional source detail variants (3)
Fuel System, Gasoline:delivery:fuel Pump
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Fuel System, Other:delivery:fuel Pump
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Vehicle Speed Control:linkages
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
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