2016 Ford Flex

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while reversing, and the failure was more significant at nighttime. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image failed to display. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

The contact owns a 2016 Ford Flex. The contact received a recall notification, 25V695000 (Back Over Prevention) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.

The failed/malfunctioning components involve the rear backup camera system and related electronic driver assistance/safety systems in this 2016 Ford Flex, including the blind spot warning system and parking collision warning features. The condition is intermittent but ongoing and the vehicle is available for inspection upon request. The backup camera intermittently goes blank, freezes, displays improperly, or becomes unavailable while the vehicle is in reverse. At times, the blind spot warning system and parking collision warning features also intermittently fail or become unavailable. These failures create a significant safety risk by impairing rear visibility and reducing driver awareness of nearby vehicles, objects, or pedestrians during backing and parking maneuvers. The problem has been occurring for more than one year. The issue has been reproduced and confirmed by the dealership, which has stated that the vehicle is subject to an open safety recall. However, the dealership reports that parts and/or the final repair remedy are still unavailable, and no repair has been completed despite repeated attempts to obtain recall service. The vehicle has been inspected by the dealership/manufacturer representative in connection with the recall condition. No police or insurance inspection was involved because no crash has yet occurred. Prior to and during the failures, warning messages and symptoms intermittently appear, including loss of the camera display and temporary unavailability of driver assistance features. The failures may occur without warning and have been recurring for over one year. The unresolved condition affects the safe operation, usability, and value of the vehicle. Backup cameras and related driver assistance systems are important federally regulated safety features, and the manufacturer has not remedied this safety recall within a reasonable period of time.

The contact owns a 2016 Ford Flex. The contact received notice of an unknown recall associated with the right rear toe link, that was previously repaired. The contact stated that while his wife was driving at approximately 5 MPH, she observed a loud snapping noise emanating from the rear of the vehicle. The contact stated that as his wife attempted to steer the vehicle into the drive way the vehicle the vehicle began steering to the right. The vehicle was towed to a dealer where it has yet to be diagnosed as of yet. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the display would appear blue at times. The contact also stated that a “Camera Not Available” warning message would appear intermittently, and on other occasions the image would appear upside down The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required for the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 183,000.

Odometer Fraud. The contact recently purchased a 2016 Ford Flex. The vehicle was a dealer sale. The contact was made aware of a mileage discrepancy while attempting to trade the vehicle from a Carfax Report. At the time of purchase, the vehicle mileage was approximately 104,000. However, the Carfax report indicated that the mileage was approximately 300,000.

No accident has occurred. Though potential for accident for battery faulty/ electrical failure. The panel (B?) On the driver door with the keypad gets water when it rains and is constantly on. This is affecting the battery causing high density corrosion the connection points. The keypad is constantly on and no longer functions. Potentially affecting locking mechanism