Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
70–25K
1425–50K
950–75K
575–100K
8100–150K
6150K+
49 reports with mileage · 49 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Back Over Prevention. Review the 26 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 10 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
4 crash reports0 fire reports2 injury reports
What owners actually said
98 reports
29,000 miles · Nov 26, 2018
Electrical SystemFuel/propulsion System
GAS SMELL AND ELECTRONIC ISSUES. I BOUGHT MY VEHICLE BRAND NEW. I FIRST NOTICED SMELLING GASOLINE AFTER THE FIRST OIL CHANGE, SO I HAD DRIVEN SEVERAL MONTHS.THE DEALERSHIP BLAMED IT ON MY UNDERCOATING STATING THAT'S WHAT I'M SMELLING.IT'S GAS DEFINITELY.I ASKED THEM TO DRIVE IT A WEEK SINCE THE SMELL COMES AND GOES.THEY REFUSED.…
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GAS SMELL AND ELECTRONIC ISSUES. I BOUGHT MY VEHICLE BRAND NEW. I FIRST NOTICED SMELLING GASOLINE AFTER THE FIRST OIL CHANGE, SO I HAD DRIVEN SEVERAL MONTHS.THE DEALERSHIP BLAMED IT ON MY UNDERCOATING STATING THAT'S WHAT I'M SMELLING.IT'S GAS DEFINITELY.I ASKED THEM TO DRIVE IT A WEEK SINCE THE SMELL COMES AND GOES.THEY REFUSED.IT STILL DOES IT AND I HAVE GIVEN UP TRYING TO GET THE DEALERSHIP TO FIND THE ISSUE.THEY DID STATE THE FLEX IS THE SAME BASE AS THE POLICE VEHICLE THAT HAS THE GAS EMISSION LEAK.2ND PROBLEM IS "NO KEY DETECTED" LIGHT COMES ON WHEN DRIVING.JUST YESTERDAY MY BACK UP CAM STAYED ON WHILE DRIVING.IT WAS DISTRACTING AND I FELT A HAZZARD.I TRIED TURNING THE VEHICLE OFF AND ON AND THAT DIDN'T WORK.AFTER PARKING FOR AN HOUR AND TRYING AGAIN THINGS WENT BACK TO NORMAL.WHEN THE BACK UP CAM WAS LOCKED ON THE RADIO CONTROLS DIDN'T WORK AND THE VOICE COMMAND DID NOT WORK.I CALLED THE DEALERSHIP TODAY AND THEY STATED THEY "CAN'T DO ANYTHING UNLESS IT IS CURRENLTY MALFUNCTONING". NOT VERY REASSURING TO KNOW.THE DEALERSHIP SEEMS UNWILLING TO HELP RESOLVE POTENTIALLY DANGEROUS ISSUES.I COULD CRASH IF THE BACK UP CAM IS ON WHILE DRIVING FORWARD (DUE TO DISTRACTION).IF NO KEY IS DETECTED WHEN DRIVING WILL THE ENGINE SHUT OFF?THE GAS SMELL IS A CONCERN BECAUSE I SHOULD NOT BE BREATHING GAS!GAS SMELL IS WHILE ENGINE IS RUNNING- PARKED OR MOVING BUT THE SMELL COMES AND GOES.THE ELECTRONIC ISSUE WAS A CONCERN BECAUSE THE VEHICLE WAS IN MOTION BUT IT ALSO DID IT WHILE NOT IN MOTION.
NHTSA ODI #11153753
25,000 miles · Nov 16, 2018
Electronic Stability Control (esc)Steering
POWER STEERING WOULD NOT ENGAGE WHEN CAR WAS STARTED IN MORNING AFTER TWO DAYS OF LONG DRIVING. WOULD NOT ENGAGE WITH REPEATED EFFORTS AT STARTING. HAD PREVIOUSLY FAILED BRIEFLY WHILE CAR WAS IN MOTION AT LESS THAN 10 MILES PER HOUR, SIX MONTHS BEFORE, BUT REINSTITUTED WHEN SEAT BELT WAS FASTENED.
NHTSA ODI #11152009
39,000 miles · Apr 2, 2018
Power Train
FRONT WHEELS LOCK AS THE VEHICLE IS REVERSING. LOUD RATTLE NOISE FROM UNDER VEHICLE TRANSMISSION.
NHTSA ODI #11082549
10,960 miles · Mar 5, 2018
Vehicle Speed Control
WAS DRIVING DOWN THE ROAD WHEN THE CAR SEDDENLY ACCELERATES. I COULD FEEL THE PETAL DROP OUT FROM UNDER MY FOOT. I PRESSED THE BRAKES AND THE CAR SPEAD UP WHEN I TOOK MY FOOT OFF THE BREAK. I TRIED HITTING CANCEL ON THE CRUISE CONTROL (EVEN THOUGH I NEVER SET IT OR MESS WITH IT EVER) AND IT WOULD STILL ACCELERATE WHEN I TOOK MY …
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WAS DRIVING DOWN THE ROAD WHEN THE CAR SEDDENLY ACCELERATES. I COULD FEEL THE PETAL DROP OUT FROM UNDER MY FOOT. I PRESSED THE BRAKES AND THE CAR SPEAD UP WHEN I TOOK MY FOOT OFF THE BREAK. I TRIED HITTING CANCEL ON THE CRUISE CONTROL (EVEN THOUGH I NEVER SET IT OR MESS WITH IT EVER) AND IT WOULD STILL ACCELERATE WHEN I TOOK MY FOOT OFF THE BREAK. IT FINALLY WENT BACK TO NORMAL AFTER PUMPING THE BREAKS.
NHTSA ODI #11076234
11,000 miles · Feb 10, 2017
Electronic Stability Control (esc)Crash
DROVE MY 2016 FORD FLEX I TRIED TO AVOID ANIMAL ON ROAD AND STEERING ASSIST LIGHT CAME ON COULDNT STEER AND HIT A POLE. THE DEALERSHIP WOULDNT LOOK AT CAUSE I HAD IT TOWED THERE TOLD ME I HAD TO GO WHERE MY INUSRANCE WOULD FIX IT I HAD NO CAR FOR FOUR MONTHS THERES NO RECALL ON IT CAUSE ITS A NEW TRUCK THERE WERE PROBLEMS WITH T…
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DROVE MY 2016 FORD FLEX I TRIED TO AVOID ANIMAL ON ROAD AND STEERING ASSIST LIGHT CAME ON COULDNT STEER AND HIT A POLE. THE DEALERSHIP WOULDNT LOOK AT CAUSE I HAD IT TOWED THERE TOLD ME I HAD TO GO WHERE MY INUSRANCE WOULD FIX IT I HAD NO CAR FOR FOUR MONTHS THERES NO RECALL ON IT CAUSE ITS A NEW TRUCK THERE WERE PROBLEMS WITH THIS FLEX IN 2010-2016 GETTING THE BRUSHOFF FROM MY DEALER
NHTSA ODI #10953900
10,800 miles · Dec 27, 2016
Power Train
CAR LOST POWER WITHOUT WARNING WHILE DRIVING ON HIGHWAY. WARNING LIGHT WITH WRENCH AND "CHECK MANUAL" APPEARED. DEALER INDICATED RECALL 16B32 AND REPLACED THROTTLE BODY. I WAS NEVER NOTIFIED OF RECALL. *TR
NHTSA ODI #10937522
38 miles · Aug 4, 2016
Unknown Or OtherInjury
PURCHASED A NEW 2016 FORD FLEX ON JULY 29, 2016, DROVE IT MOST OF THE DAY ON SATURDAY AND SMELLED EXHAUST FUMES MOSTLY EVERY TIME I EXILIRATED. WENTTO URGENT CARE SICK FROM EXHAUST FUME POISONING, GOT WORSE AS DAY WENT BY AND WENT TO A REGULAR HOSPITAL ER. BROUGHT VEHICLE BACK TO DEALER ON MONDAY AND AFTER THEM RESEARCHING THE P…
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PURCHASED A NEW 2016 FORD FLEX ON JULY 29, 2016, DROVE IT MOST OF THE DAY ON SATURDAY AND SMELLED EXHAUST FUMES MOSTLY EVERY TIME I EXILIRATED. WENTTO URGENT CARE SICK FROM EXHAUST FUME POISONING, GOT WORSE AS DAY WENT BY AND WENT TO A REGULAR HOSPITAL ER. BROUGHT VEHICLE BACK TO DEALER ON MONDAY AND AFTER THEM RESEARCHING THE PROBLEM, IT WAS FAULTY VENT IN REAR CAUSING EXHAUSTING TO ENTER INTO INTERIOR.
NHTSA ODI #10893150
8,000 miles · Jul 18, 2016
Vehicle Speed Control
THROTTLE BODY ISSUES 1) VEHICLE WAS IN MOTION ON CITY STREET - ATTEMPTED TO ACCELERATE AND EXPERIENCED LOSS OF POWER. MANAGED TO COAST TO A SIDE STREET. TURNED OFF ENGINE, RESTARTED FEW TIMES AND CONTINUED TO WORK WITHOUT ISSUE. (BELOW IS SAME DAY) 2) VEHICLE WAS IN MOTION, ACCELERATING TO MERGE ONTO STATE HIGHWAY. EXPERIENC…
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THROTTLE BODY ISSUES 1) VEHICLE WAS IN MOTION ON CITY STREET - ATTEMPTED TO ACCELERATE AND EXPERIENCED LOSS OF POWER. MANAGED TO COAST TO A SIDE STREET. TURNED OFF ENGINE, RESTARTED FEW TIMES AND CONTINUED TO WORK WITHOUT ISSUE. (BELOW IS SAME DAY) 2) VEHICLE WAS IN MOTION, ACCELERATING TO MERGE ONTO STATE HIGHWAY. EXPERIENCED SUDDEN LOSS OF POWER AND MANAGED TO GET TO SHOULDER OF HIGHWAY. TURNED VEHICLE OFF, RESTARTED SEVERAL TIMES AND EVENTUALLY MADE IT TO DEALERSHIP.
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Consequence & remedy
Consequence: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Consequence & remedy
Consequence: An oil leak, in the presence of an ignition source, increases the risk of a fire.
Remedy: Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2016 Ford Flex Problems, Complaints & Recalls | Skip That Year