2007 Ford Five Hundred

WAS STOPPED AT A DRIVE-THRU WINDOW AND WHEN I WENT TO PULL UP TO RECEIVE MY FOOD, THE CAR LURCHED AHEAD OF THE WINDOW. I PUT THE CAR IN REVERSE TO PICK UP MY FOOD AND IT LURCHED SO FAST BACKWARD THAT I HAD NO CONTROL OF IT, EVEN WITH MY FOOT ON THE BRAKE. THIS CAUSED A CRASH INTO THE FRONT OF ANOTHER CAR. I HAVE NEVER HAD AN ACCIDENT AND I AM A CAREFUL DRIVER. I RECEIVED A MOVING VIOLATION AND THERE WAS DAMAGE DONE TO BOTH CARS. ENOUGH DAMAGE THAT OUR INSURANCE COMPANY IS INVOLVED. FORD SHOULD DO SOMETHING ABOUT THESE LURCH PROBLEMS BEFORE SOMEONE IS KILLED. THANK GOODNESS NO ONE WAS IN FRONT OF ME OR THEY WOULD HAVE BEEN KILLED, PLEASE, FORD, DO SOMETHING ABOUT THESE FORDS THAT HAVE THIS PROBLEM. *TR

AT A STOPLIGHT WITH THE BRAKE ON THE ENGINE REVVED UP AND THE CAR JUMPED FORWARD ABOUT 20 FEET BEFORE I COULD STOP IT. AT THE NEXT LIGHT THE SAME THING HAPPENED. AT MY FINAL DESTINATION APPROXIMATELY 2 MILES AWAY MY SON (WHO WAS WITH ME THE WHOLE TIME = I WAS TAKING HIM BACK TO COLLEGE) TOLD ME TO LET THE CAR RUN TO SEE IF IT WOULD DO IT AGAIN. WITH THE CAR IN DRIVE AND MY FOOT ON THE BRAKE (HARD) IT REVVED UP 2 MORE TIMES IN LESS THAN 2 MINUTES TO AT LEAST 1500 RPM AND WAS VERY DIFFICULT TO HOLD BACK. I TOOK IT IN TO THE DEALER THE NEXT DAY AND THEY REPLACED THE THROTTLE BODY AT A COST OF $800. AFTER CALLING FORD AND REPORTING THE SITUATION THEY REFUSED TO DOCUMENT THIS OR MAKE A CASE NUMBER UNTIL I TOLD THEM I KNEW THERE WAS A TECHNICAL BULLETIN ON THIS ACCORDING TO THE DEALER. THEY GAVE ME A CASE NUMBER [XXX] BUT WERE RUDE TO ME AND COULD NOT ANSWER IF THE REPLACEMENT PART ADDRESSED THE ISSUE AND HAS BEEN FIXED. I DO NOT KNOW IF IT WILL HAPPEN IN THE NEXT MILE, NEXT 100,000 MILES, OR NEVER AGAIN IF THEY WILL NOT SAY IF REPLACEMENT PARTS HAVE CORRECTED A PROBLEM. IF A CAR OR PEDESTRIAN WERE IN FRONT OF ME WHEN THIS HAPPENED I WOULD HAVE HAD AN ACCIDENT WITHOUT DOUBT. THIS CAR HAS A SAFETY PROBLEM AND THE INCIDENT HAPPENED ON NOV. 27, 2011. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC BUT THERE WERE NO FAILURE CODES GENERATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WOULD BE TAKEN BACK TO THE DEALER FOR DIAGNOSTICS BUT THE DEALER WAS NEVER ABLE TO LOCATE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR POSSIBLE REPAIRS AND ANSWERS TO ANY FURTHER QUESTIONS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 23,030. UPDATED11/29/11 *BF UPDATED 12/12/11

MY FORD BEGAN ACTING STRANGELY WHEN TURNING, AND WOULD HYDROPLANE BADLY WHEN RAINING. I TOOK IT TO MY INDEPENDENT GARAGE AND THEY FOUND THAT THE LEFT LOWER BALL JOINT RETAINING NUT HAD WORKED LOOSE. THAT CAUSED THE LEFT FRONT WHEEL TO MOVE IN TOWARD THE BALL JOINT AND THE JOINT OR NUT TORE THE TIRE DOWN TO THE STEEL BELT. THE SERVICE MANAGER INDICATED THAT IT APPEARED THAT THE NUT WAS NOT TORQUED CORRECTLY AT THE FACTORY. OF COURSE, I HAD TO HAVE THE BALL JOINT REPLACED AND TWO NEW TIRES. I DID NOTIFY FORD MOTOR CO. *TR

WHEN I SHIFT FROM A STOPPED POSITION, EITHER INTO DRIVE OR REVERSE, THE CAR LUNGES OR JUMPS FORWARD. IT MAKES IT VERY DIFFICULT TO CONTROL. THE DEALER KNOWS ABOUT THE PROBLEM AND SAYS THAT FORD KNOWS ABOUT THE PROBLEM, BUT REFUSES TO FIX IT UNLESS A GOD AWFUL AMOUNT OF MONEY IS PAID IN REPAIR COSTS. THEN HE SAYS IT MAY HAPPEN AGAIN! *TR

THE VEHICLE LUNGES WHEN SHIFT LEVER IS MOVED FROM PARK TO DRIVE OR REVERSE UPON STARTING. IT DOES NOT HAPPEN EVERYTIME, BUT WHEN IT DOES HAPPEN, IT IS A MARKED MOVE, ENOUGH TO GO THRU A GARAGE, JUMP A CURB OR HIT A PASSERBY. IT SEEMS TO HAPPEN MORE OFTEN WHEN THE CAR IS STARTED, AND THEN WAITING A FEW SECONDS BEFORE MOVING THE SHIFT (TIME TO PUT ON SEAT BELT). PUT YOUR FOOT ON BRAKE, SHIFT TO GEAR AND WONDER IF IT WILL JUMP OR NOT. IT BECAME NOTICABLE AT ABOUT 65,000 MILES AND HAS BECOME WORSE. THE CAR HAS ABOUT 76,000 MILES ON IT NOW. IT SEEMS OTHER FORD 500 OWNERS ARE EXPERIENCE SIMILAR PROBLEMS. I WOULD HOPE FORD DOES SOMETHING TO RECTIFY THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE ALTERNATOR WAS USING MOST OF THE VEHICLE POWER AND CAUSING THE BATTERY TO FAIL. THE CONTACT HAD TO PURCHASE TWO BATTERIES IN A ONE MONTH PERIOD AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY COULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000.