I HAVE BEEN TRYING TO WORK WITH FORD REF # 366023289, AND KORUM FORD IN PUYALLUP FOR A "WATER INTRUSION" PROBLEM ON OUR FORD FIVE HUNDRED. AFTER INVESTIGATING THIS PROBLEM I SEE THOUSANDS OF PEOPLE WITH THE SAME PROBLEM. I HAVE KEPT GOOD RECORDS OF THESE EMAILS AND HAVE A BILL FROM KORUM. IF YOU SEARCH FOR THE PROBLEM IT IS EVE…
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I HAVE BEEN TRYING TO WORK WITH FORD REF # 366023289, AND KORUM FORD IN PUYALLUP FOR A "WATER INTRUSION" PROBLEM ON OUR FORD FIVE HUNDRED. AFTER INVESTIGATING THIS PROBLEM I SEE THOUSANDS OF PEOPLE WITH THE SAME PROBLEM. I HAVE KEPT GOOD RECORDS OF THESE EMAILS AND HAVE A BILL FROM KORUM. IF YOU SEARCH FOR THE PROBLEM IT IS EVERYWHERE, AND PEOPLE ARE SUFFERING FINANCIALLY DEALING WITH IT BECAUSE FORD IS NOT HOLDING UP THEIR END. THERE IS ONE RECALL ON "DOOR LATCHES" LEADING TO SOME OF THE WATER INTRUSION, BUT IT IS SO HORRIBLE FOR THE ONES LIKE US WHO HAVE PUDDLES OF WATER IN THE DRIVER'S SIDE AND WATER IN THE DOORS SLOSHING AROUND. KORUM SUPPOSEDLY FIXED THE PROBLEM, THEN CHARGED US FOR THE FIX BECAUSE OUR EXTENDED WARRANTY HAS RAN OUT, ALTHOUGH WE'VE COMPLAINED MANY TIMES WHILE IT WAS STILL A GOOD WARRANTY. PLEASE CHECK THE "FORD FORUM", AND PLEASE TELL THE PEOPLE PAYING OUT OF POCKET THAT ALL OF US ARE HAVING TROUBLE WITH THIS ISSUE. MY HUSBAND IS NOT FEELING WELL SO I'M AFRAID THERE CAN BE MOLD/MILDEW UNDER THE WET CARPET CAUSING HEALTH PROBLEMS. *TR
NHTSA ODI #10294506
60,543 miles · Nov 4, 2009
Structure
RIGHT ROOF MOLDING WAS FOUND MISSING AFTER SOMETHING FELL OF CAR ON LOCAL TRIP. THERE IS NO WAY THIS ITEM SHOULD COME OFF UNDER NORMAL DRIVING CONDITIONS. DEALER WANTS OVER $116.00 TO REPLACE. THIS SHOULD BE A WARRANTY/RECALL ITEM SINCE IT POSES A RISK TO FOLLOWING TRAFFIC. THE FRONT WINDSHIELD TRIM FAILED AFTER JUST 5 MONTHS AN…
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RIGHT ROOF MOLDING WAS FOUND MISSING AFTER SOMETHING FELL OF CAR ON LOCAL TRIP. THERE IS NO WAY THIS ITEM SHOULD COME OFF UNDER NORMAL DRIVING CONDITIONS. DEALER WANTS OVER $116.00 TO REPLACE. THIS SHOULD BE A WARRANTY/RECALL ITEM SINCE IT POSES A RISK TO FOLLOWING TRAFFIC. THE FRONT WINDSHIELD TRIM FAILED AFTER JUST 5 MONTHS AND ALSO PARTIALLY BLEW OFF ON A TRIP. THERE IS A QUALITY CONTROL PROBLEM HERE. THE LEFT SIDE ROOF MOLDING ALSO SEEMS LOOSE & I'M AFRAID I AM GOING TO LOSE IT. I WANT THE DEALER TO REPLACE IT FREE. *TR
NHTSA ODI #10290999
35,768 miles · Sep 29, 2008
Structure
WHEN IT RAINS OR WHEN I GO TO THE CARWASH RIGHT REAR DOOR FILLS WITH WATER THIS HAPPENS EVERY TIME IT RAINS. *TR
NHTSA ODI #10243956
Mileage unknown · Jul 24, 2008
StructureUnknown Or Other
2005 FORD FIVE HUNDRED WITH A PAINT DEFECT. CONSUMER STATES THAT THERE WAS A RECALL ON THE PAINT BUT WAS STOPPED. HE ALSO DISCOVERED A SERVICE BULLETIN FOR 2000 THRU 2005 MODELS DUE TO IRON CONTAMINATION. *KB THE CONSUMER STATED HE DISCOVERED A SMALL SECTION OF THE HOOD WITH CRACKED PAINT.
NHTSA ODI #10236052
44,444 miles · Feb 6, 2008
Engine And Engine CoolingFuel System, GasolineLatches/locks/linkages
PURCHASED MY 500 9/05 IT ONLY HAD 5 MILES ON IT. 6 MONTHS LATER LOUD EXPLOSION IN ENGINE WHICH BEGAN TO LEAK SOME SORT OF FLUID GOT THE CAR TOWED TO DEALER PURCHASED WAS TOLD A/C LEAKING OIL AND THEY HAD TO REPLACE THE MANIFOLD I WASN'T EVEN USING THE A/C WAS MARCH!!! MY DASH CONSOLE HAD TO BE REPLACED SINCE IT WAS DEFECTIVE AN…
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PURCHASED MY 500 9/05 IT ONLY HAD 5 MILES ON IT. 6 MONTHS LATER LOUD EXPLOSION IN ENGINE WHICH BEGAN TO LEAK SOME SORT OF FLUID GOT THE CAR TOWED TO DEALER PURCHASED WAS TOLD A/C LEAKING OIL AND THEY HAD TO REPLACE THE MANIFOLD I WASN'T EVEN USING THE A/C WAS MARCH!!! MY DASH CONSOLE HAD TO BE REPLACED SINCE IT WAS DEFECTIVE AND THE COMPUTER ALSO HAD TO BE REPROGRAMMED SINCE THE CAR WOULDN'T START IN 30 DEGREE WEATHER THIS HAPPENED IN JAN06......MY FUEL STRAPS WERE REPLACED DUE TO RECALL AND MY DOOR LOCKS WERE REPLACED DUE TO RECALL AND I HAD 22K MILES WHEN THE BACK BRAKES BEGAN MAKING A TERRIBLE GRINDING NOISE WHEN BACKING UP TOOK TO DEALER SAID THAT ALTHOUGH CAR IS UNDER WARRANTY BRAKES ARE UNDER WEAR AND TEAR AND WOULD NOT BE COVERED NOW WHICH DIDN'T MAKE ANY SENSE SINCE THE FRONT BRAKES WERE GOOD HOW COULD BACK BRAKES GO BAD BEFORE FRONT BRAKES UNLESS YOU ONLY DRIVE YOUR CAR IN REVERSE????? I PAID THE $400 TO FIX SINCE WAS INFORMED 500 ROTORS CANT BE TURNED EVER WILL ALWAYS HAVE TO PURCHASE NEW ONES......THEN 6 MONTHS LATER BRAKES WERE RECALLED AND I DID REQUEST REFUND WHICH I DID RECEIVE. HOWEVER I NOW HAVE 44K NO LONGER HAVE WARRANTY SINCE EXPIRED AND I DIDN'T BUY EXTENDED WARRANTY BROUGHT CAR IN TO FORD SINCE TRANSMISSION LIGHT WAS TURNING ON AND OFF ALONG WITH THE TRACTION CONTROL LIGHT THEN HAD TRANS CENSOR REPLACED WAS TOLD THAT WAS PROBLEM THEN 2 DAYS LATER LIGHT STILL TURNING ON AND CAR WILL NOT REVERSE TOOK INTO DEALER AGAIN WAS TOLD TRANS AXLE BROKE IN HALF AND NEED NEW TRANS WHICH COSTS $5300 CAR IS ONLY WORK 9K!!!! FORD COMPANY SAID THEY WILL OFFER ASSISTANCE ONLY OF 3K SINCE OUT OF WARRANTY THEY ALSO INFORMED ME THAT HAD I PURCHASED THE EXTENDED WARRANTY I WOULD ONLY BE PAYING $100 NOTHING LIKE THROWING THAT IN YOUR FACE. I HAVE NO CHOICE BUT TO PAY IT NEED A CAR AND AM A SINGLE PARENT OF 2. ALSO BACK DOORS TRIM IS COMING APART PASSENGER SINCE IS COMPLETELY ROTTED OUT. *TR
NHTSA ODI #10217296
55,000 miles · Dec 31, 2007
Structure
TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. WHILE DRIVING 25 MPH, THE CONTACT HEARD A CLUNKING NOISE AND THE VEHICLE PULLED TO THE LEFT INTO ONCOMING TRAFFIC. THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE A FRAME DETACHED FROM THE SUB FRAME. THE VEHICLE IS CURRENTLY AT THE DEALE…
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TL*THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. WHILE DRIVING 25 MPH, THE CONTACT HEARD A CLUNKING NOISE AND THE VEHICLE PULLED TO THE LEFT INTO ONCOMING TRAFFIC. THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE A FRAME DETACHED FROM THE SUB FRAME. THE VEHICLE IS CURRENTLY AT THE DEALER AND HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 55,000.
NHTSA ODI #10213259
5,200 miles · Apr 11, 2006
Electrical SystemStructure
STARTING IN DECEMBER WE HAVE HAD NUMEROUS STARTING PROBLEMS WITH THIS CAR. WE HAVE HAD IT BACK TO THE DEALERSHIP FIVE TIMES FOR THIS PROBLEM AND THREE OTHER TIMES FOR OTHER WARRANTY PROBLEMS. WHEN YOU GO TO START THE CAR IS TURNS OVER BUT WILL NOT START OR IT WILL START THEN DIE. WHEN IT ACTED UP WE ALSO HAD A LOSS OF POWER ON…
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STARTING IN DECEMBER WE HAVE HAD NUMEROUS STARTING PROBLEMS WITH THIS CAR. WE HAVE HAD IT BACK TO THE DEALERSHIP FIVE TIMES FOR THIS PROBLEM AND THREE OTHER TIMES FOR OTHER WARRANTY PROBLEMS. WHEN YOU GO TO START THE CAR IS TURNS OVER BUT WILL NOT START OR IT WILL START THEN DIE. WHEN IT ACTED UP WE ALSO HAD A LOSS OF POWER ONCE IT WOULD START THE SECOND TIME IT WENT TO DEALER FOR THE PROBLEM WE COULD NOT GET IT STATED AT ALL AND IT HAD TO BE TOWED. AFTER THE LAST REPAIR IT NOW IS GETTING ONLY ABOUT 19 MILES TO THE GALLON IN COMBINED DRIVING. WE HAVE ASKED FORD TO BUY THE VEHICLE BACK AND THREE TIMES WE WERE TOLD A FORD REGIONAL REP WOULD CALL US BACK TO WORK WITH US AND THEY NEVER WOULD CALL US BACK. WE ARE CURRENTLY TRYING TO HAVE FORD BUY THE VEHICLE BACK OR REPLACE IT THROUGH THE BBB DISPUTE REPLACEMENT BUT THEY WILL NOT. WE HAVE ALSO HAD PROBLEMS WITH THE DOORS AND MOLDINGS NOT BEING ALIGNED CORRECTLY AND THIS CAUSED DAMAGE WHEN THE REAR DOOR OPENED AND DAMAGED THE DOORS. ALSO THE POWER WINDOWS HAVE MALFUNCTIONED TWICE AND NEEDED REPAIR OR REPLACEMENT OF THE WINDOW REGULATOR. WE ARE VERY DISAPPOINTED IN THIS VEHICLE AND FORD. *NM
NHTSA ODI #10155048
26,000 miles · Feb 22, 2006
Structure
DT*: THE CONTACT STATED THERE WAS AN INTERMITTENT WHISTLING NOISE COMING FROM UNDER THE DASH. THE DEALERSHIP REFUSED TO ADDRESS THE PROBLEM; THEREFORE, NO REPAIRS HAVE BEEN MADE.
NHTSA ODI #10150928
6,947 miles · Jan 10, 2006
Engine And Engine CoolingLatches/locks/linkagesStructure
CONSUMER 2005 FORD 500 DOOR CAME OPEN WHILE DRIVING. *TS WATER LEAKED INTO THE VEHICLE FROM THE DOORS. THE DEALER REPLACED BOTH FRONT DOOR LATCHES AND NEW WATER CANELS. THE DASH HAD A BUBBLE IN THE LEATHER AND THE DEALER REPLACED IT. THE MOLDING WAS COMING OFF THE VEHICLE. THE VEHICLE WOULD NOT START ON ONE OCCASION. *NM
NHTSA ODI #10148658
80 miles · Oct 11, 2005
Structure
DT: THE CONTACT OWNS A 2005 FORD NEW MODEL 500 THAT HAD A LIGHT TAN INTERIOR INCLUDING THE DASHBOARD. DUE TO THE INTERIOR COLOR THERE WAS A REFLECTION FROM THE WINDSHIELD THAT WAS PRESENT ONLY IN DAYLIGHT HOURS. THERE HAVE BEEN NO ACCIDENTS OR INJURIES, BUT THE CONTACT WISHED TO FILE A SAFETY COMPLAINT AT THIS TIME. THE CONTA…
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DT: THE CONTACT OWNS A 2005 FORD NEW MODEL 500 THAT HAD A LIGHT TAN INTERIOR INCLUDING THE DASHBOARD. DUE TO THE INTERIOR COLOR THERE WAS A REFLECTION FROM THE WINDSHIELD THAT WAS PRESENT ONLY IN DAYLIGHT HOURS. THERE HAVE BEEN NO ACCIDENTS OR INJURIES, BUT THE CONTACT WISHED TO FILE A SAFETY COMPLAINT AT THIS TIME. THE CONTACT PUT A BLACK BLANKET TO ELIMINATE THE REFLECTION WHILE DRIVING DURING THE DAY. THIS WAS NO LONGER A PROBLEM WITH THE CONTACT. THE CONTACT CONTACTED FORD, AND THEY WOULD NOT RETURN HIS CALLS REGARDING THE MATTER. *AK
ON CERTAIN PASSENGER VEHICLES CURRENTLY REGISTERED IN THE FOLLOWING STATES: ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, AND WYOMING. THE SIDE DOOR LATCH MECHANISMS MAY EXPERIENCE WATER INTRUSION ALLOWING THE LATCH MECHANISM TO FREEZE IN COLD WEATHER.
Consequence & remedy
Consequence: AS A RESULT, THE DOOR LATCH PAWL MAY NOT RETURN TO THE LATCH POSITION WHEN THE DOOR IS CLOSED, AND THE DOOR COULD OPEN WHILE THE VEHICLE IS MOVING.
Remedy: DEALERS WILL INSTALL A SHIELD OVER THE FRONT LATCHES; SEAL A DRAIN HOLE IN THE REAR WINDOW TRIM MOLDING ON THE FREESTYLE REAR SIDE DOORS; AND APPLY GREASE TO ALL FRONT AND REAR SIDE-DOOR LATCH MECHANISMS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 8, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
ON CERTAIN PASSENGER VEHICLES, THE STRAPS THAT SECURE THE FUEL TANK TO THE VEHICLE BODY MAY BREAK, CAUSING THE FUEL TANK AND FUEL TANK HEAT SHIELD TO DROP ON THE DRIVESHAFT (ALL WHEEL DRIVE VEHICLES) OR EXHAUST SYSTEM (FRONT WHEEL DRIVE VEHICLES).
Consequence & remedy
Consequence: IF THIS HAPPENS, DRIVERS MAY NOTICE A NOISE OR A FUEL LEAK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Remedy: DEALERS WILL REPLACE BOTH FUEL TANK STRAPS. THE RECALL BEGAN ON DECEMBER 1, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
PE11018 · Idle Instability
Opened May 11, 2011 · Closed Feb 7, 2013
Status: closed (inferred from source dates) · Vehicle Speed Control
On November 29, 2012, Ford Motor Company (Ford) initiated Customer Satisfaction Program 12N03 to extend warranty coverage terms for repair of engine idle RPM surge caused by throttle body deposits in all model year (MY) 2005 through 2007 Ford Freestyle, Five Hundred and Mercury Montego vehicles.The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle (all vehicles are eligible for the program through May 31, 2013, regardless of mileage).Dealers will repair vehicles exhibiting the condition by removing and cleaning the throttle body and reprogramming the PCM with software containing an updated idle speed control strategy.According to Ford, some of the affected vehicles may experience momentary, intermittent engine idle RPM surge (idle flare) when stopped or during low speed driving maneuvers such as in a parking lot or driveway.Unstable idle speed control (dips and flares) around the target engine speed (700 rpm) can occur in vehicles with deposit build-up in the throttle body when the system adjusts engine speed in response to changes in engine load, typically from power steering application or air-conditioner compressor cycling.Idle speed control logic is only active at vehicle speeds below 3.5 mph and when the accelerator pedal is not applied.Ford testing of a vehicle with a worst case throttle body measured a maximum idle flare of 1360 RPM lasting approximately 1 second, which Ford indicated was consistent with system design to limit vehicle speed and acceleration in idle control mode.Ford indicated that the test vehicle was held in place with normal brake effort and that vehicle speed remained under 4 mph without the brake pedal applied.In addition to throttle body deposit accumulation, symptoms associated with the condition may include Check Engine lamp illumination and diagnostic trouble codes (DTCs) P0505, P0506 or P061B.Ford attributed the surge condition to changes in idle air flow resulting from the progressive buildup of deposits in the throttle body from normal Positive Crankcase Ventilation (PCV) system operation.This condition was not adequately compensated for in the original Powertrain Control Module (PCM) calibration.Ford issued a technical service bulletin on August 15, 2011 (TSB 11-8-5), releasing an updated powertrain control calibration for vehicles with CVT transmissions.On October 19, 2011, Ford issued a second bulletin (TSB 11-10-21) superseding TSB 11-8-5 and including updated powertrain control calibration for vehicles with 6-speed transmissions.Prior to Ford issuing the TSB?s, owner?s experiencing the alleged defect either received no repairs, if dealers could not duplicate the condition, or had the throttle body cleaned or replaced, which only provided temporary correction until the throttle deposit build-up returned.Ford?s revised powertrain calibrations appear to be effective remedies for the idle instability caused by build-up of throttle body deposits.However, even after the TSB?s were released, many owners experiencing the condition continued to have difficulty with proper diagnosis and repair as dealers were often either unable to duplicate the condition or were unfamiliar with the new repair procedures.Ford's new program addresses those concerns.NHTSA's testing and complaint analysis indicate that the idle speed control issue in the subject vehicles can only occur at very low speeds, are very brief events, are easily controlled by moderate brake pedal forces and result in minor increases in vehicle speed even with no braking.This investigation is closed.The closing of this in
THE SUBJECT VEHICLES EXPERIENCE A LOSS OF PROPER INSTRUMENT CLUSTER OPERATION.TYPICALLY, THE PROBLEM APPEARS AS THE NEEDLE ON THE GAUGE (SPEEDOMETER, TACHOMETER, FUEL, AND/OR TEMPERATURE) SWEEPS AND RESETS INTERMITTENTLY.FORD REPORTS THE PROBLEM AS MOMENTARY POWER INTERRUPTION CAUSES THE GAUGES TO SWEEP AND THEN RECOVER TO NORMAL FUNCTION.IN AUGUST 2006, FORD ISSUED A TECHNICAL SERVICE BULLETIN (TSB 06-17-9) TO PROVIDE GUIDELINES TO SERVICE TECHNICIANS FOR DIAGNOSIS AND REPAIR OF THIS CONDITION.ODI'S REVIEW OF FORD'S RESPONSE TO THE AGENCY'S INFORMATIONREQUEST LETTER REVEALS THAT THE MAJORITY OF THE REPORTS TO FORD (63%) INDICATE THAT THE INSTRUMENT CLUSTER WOULD EXPERIENCE INTERMITTENT LOSS OF POWER.FORD REPORTS THAT THISLASTS FOR ONLY A FEW SECONDS.ALSO FORD STATES, THE VEHICLE'S EXTERIOR LIGHTING WOULD NOT FAIL TO ILLUMINATE EVEN IN THE EVENT OF POWER INTERRUPTION TO THE CLUSTER BECAUSE THE EXTERIOR LIGHTS ARE POWERED SEPARATELY AND DO NOT RELY ON ANY SIGNAL FROM THE CLUSTER.ADDITIONALLY, ODI CONTACTED COMPLAINANTS WHO AFFIRMED THE INTERMITTENT CONDITION AND THAT NONE OF THE EXTERIOR LIGHTS ON THE SUBJECT VEHICLES WOULD BE AFFECTED BY POWER INTERRUPTIONS TO THE INSTRUMENT CLUSTER.ODI LAST RECEIVED A REPORT REGARDING THIS ISSUE IN AUGUST OF 2007.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED AT THIS TIME.ODI WILL HOWEVER CONTINUE TO MONITOR THE ISSUE AND WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.
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