Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
190–25K
3225–50K
1550–75K
1575–100K
16100–150K
15150K+
112 reports with mileage · 24 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Steering. Review the 50 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 21 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
4 crash reports3 fire reports3 injury reports
What owners actually said
136 reports
30,000 miles · Mar 14, 2012
Engine And Engine CoolingPower TrainService Brakes, Hydraulic
MY WIFE AND I WENT TO PICK UP THE 5TH WHEEL CAMPER FROM THE STORAGE AREA. I BACKED UP TO THE CAMPER, PUT THE TRUCK IN PARK AND DID A FEW THINGS BEFORE MY WIFE GOT OUT. AS SHE WAS GETTING OUT I MASHED THE BRAKE PEDAL FAIRLY HARD AND PLACED THE TRANSMISSION IN REVERSE. I DIDN'T WANT THE TRUCK MOVING WITH THE PASSENGER FRONT DOOR O…
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MY WIFE AND I WENT TO PICK UP THE 5TH WHEEL CAMPER FROM THE STORAGE AREA. I BACKED UP TO THE CAMPER, PUT THE TRUCK IN PARK AND DID A FEW THINGS BEFORE MY WIFE GOT OUT. AS SHE WAS GETTING OUT I MASHED THE BRAKE PEDAL FAIRLY HARD AND PLACED THE TRANSMISSION IN REVERSE. I DIDN'T WANT THE TRUCK MOVING WITH THE PASSENGER FRONT DOOR OPEN AND WHACKING MY WOMAN. AS THE WIFE WAS GETTING READY TO SHUT THE DOOR THE ENGINE RPM WENT SKY HIGH ON ITS OWN. MY WIFE LOOKED AT ME AS IF TO SAY WHAT THE HECK ARE YOU DOING! I GAVE HER A BLANK/SCARED LOOK AS IT WAS NOTHING I DID TO MAKE THIS HAPPEN. I GLANCED AT THE TACH AND I WAS UP OVER 2500 RPM, IN REVERSE, BUT THE TRUCK WASN'T TRYING TO GO ANYWHERE. IT WAS AS IF IT HAD DISENGAGED FROM REVERSE AND WAS RUNNING WILD. I PUT THE TRANSMISSION BACK INTO PARK AND LET GO OF THE BRAKE. THE ENGINE CONTINUED AT HIGH RPM FOR ANOTHER FEW SECONDS (SEEMED LIKE FOREVER) AND THEN WENT BACK TO IDLE. I SHUT THE ENGINE OFF, SAT FOR A FEW MOMENTS TO COLLECT MY SENSES AND THEN RE-STARTED THE ENGINE. RAN THROUGH ALL OF THE GEARS AND ALL WAS WORKING FINE. I THEN CONTINUED THE EFFORT TO CONNECT MY CAMPER TO THE TRUCK AND ALL WENT WELL. FACTS: 1. I AM 100% ABSOLUTELY CERTAIN MY FOOT WAS NOT ON THE ACCELERATOR PEDAL AND THE BRAKE AT THE SAME TIME. I NEVER DO THIS AND HAVE NEVER DONE THIS BY ACCIDENT. 2. I HAVE A WITNESS AND SHE WAS SCARED TO DEATH! 3. TSBS WERE CURRENT AT THE TIME OF THE INCIDENT. 4. THIS PROBLEM HAS NEVER HAPPENED IN THE PAST. 5. MY TRUCK STILL HAS THE INFAMOUS SHIFTING ISSUES (TIP-IN, 2-3 SNAP-SHIFTS AMONGST OTHER GEAR SHIFTING ISSUES) EVEN AFTER THE 2011-7-?? TSB. 6. I CANNOT REPLICATE THIS SITUATION. IF THESE TRUCKS HAD BLACK BOX RECORDERS ON THEM, WHEN ISSUES LIKE THIS OCCUR WE COULD SHUT OFF THE TRUCK, PULL THE BLACK BOX AND TAKE IT TO THE DEALER FOR DIAGNOSIS. *TR
NHTSA ODI #10451650
100 miles · Feb 6, 2012
Electrical System
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE INSRUMENT PANEL COULD NOT BE MANUALLY ILLUMINATED. THE INSTRUMENT PANEL WOULD ONLY ILLUMINATE AT NIGHT WHEN THE SENSOR DETECTED LOW LIGHTING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED TO THE CONTACT THAT THERE WERE N…
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE INSRUMENT PANEL COULD NOT BE MANUALLY ILLUMINATED. THE INSTRUMENT PANEL WOULD ONLY ILLUMINATE AT NIGHT WHEN THE SENSOR DETECTED LOW LIGHTING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED TO THE CONTACT THAT THERE WERE NO DEFECTS AND THE VEHICLE WAS MANUFACTURER TO PERFORM AS IT WAS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100.
NHTSA ODI #10446858
20,000 miles · Feb 6, 2012
SteeringSuspension
WHILE DRIVING IN THE LEFT SIDE PASSING LANE AND COMING UP TO A SLIGHT LEFT BEND IN THE ROAD THE TRUCK WENT OVER A EXPANSION JOINT IN THE ROAD, IF THERE IS SLIGHT PRESSURE ON THE STEERING WHEEL FROM HOLDING THE TRUCK INTO THE LEFT BEND IN THE ROAD THE TRUCKS WHEELS WILL START TO SHAKE AND WOBBLE, IT WILL GET SO BAD YOU NEED TO HO…
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WHILE DRIVING IN THE LEFT SIDE PASSING LANE AND COMING UP TO A SLIGHT LEFT BEND IN THE ROAD THE TRUCK WENT OVER A EXPANSION JOINT IN THE ROAD, IF THERE IS SLIGHT PRESSURE ON THE STEERING WHEEL FROM HOLDING THE TRUCK INTO THE LEFT BEND IN THE ROAD THE TRUCKS WHEELS WILL START TO SHAKE AND WOBBLE, IT WILL GET SO BAD YOU NEED TO HOLD THE STEERING WHEEL WITH TWO HANDS AND GUIDE THE TRUCK TO A COMPLETE STOP IN THAT LEFT LANE SO TO MAKE IT GO AWAY. THIS IS REAL SCARY. I KNOW THERE IS ITEMS ON THE WEB SIGHTS THAT WILL FIX THIS PROBLEM, BUT FORD WILL VOID YOUR WARRANTY IF THEY FIND ANY AFTERMARKET PARTS ON THE TRUCK. WHAT I DON'T UNDERSTAND IS FORD KNOWS THERE IS A PROBLEM WITH THIS WOBBLE AND IF YOU GO AND FIX IT THEY VOID YOUR WARRANTY. *TR
NHTSA ODI #10446767
500 miles · Jan 23, 2012
Engine And Engine CoolingVehicle Speed Control
HAVING OWNED THE TRUCK LESS THAN A MONTH AND DRIVING IN CITY TRAFFIC, THE VEHICLE LOST POWER AND WENT TO IDLE. THIS HAPPENS REPEATEDLY. SEEMS TO OCCUR PRIMARILY IN CITY DRIVING - NOT HIGHWAY DRIVING. HAVE BEEN TO THE DEALERSHIP SEVERAL TIMES WITH NO SOLUTION. THEY CAN FIND NO CODES. THIS IS DANGEROUS AS I COULD BE MAKING A LEFT …
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HAVING OWNED THE TRUCK LESS THAN A MONTH AND DRIVING IN CITY TRAFFIC, THE VEHICLE LOST POWER AND WENT TO IDLE. THIS HAPPENS REPEATEDLY. SEEMS TO OCCUR PRIMARILY IN CITY DRIVING - NOT HIGHWAY DRIVING. HAVE BEEN TO THE DEALERSHIP SEVERAL TIMES WITH NO SOLUTION. THEY CAN FIND NO CODES. THIS IS DANGEROUS AS I COULD BE MAKING A LEFT TURN IN HEAVY TRAFFIC WHEN IT DROPS TO IDLE AND COULD BE INVOLVED IN A SERIOUS ACCIDENT. WE HAVE NOW OWNED THIS TRUCK FOR A YEAR AND IT ONLY HAS 6,800 MILES ON IT DUE TO THE DANGER OF DRIVING IN TRAFFIC. MOST OF THESE MILES HAVE BEEN FROM REPEATED TRIPS TO THE DEALERSHIP TO NO AVAIL. *TR
NHTSA ODI #10444965
5,000 miles · Jan 12, 2012
Power Train
UPON ACCELERATION TRANSMISSION GOES INTO NEUTRAL BETWEEN 2ND AND 3RD GEAR ALLOWING THE MOTOR TO RACE WHILE THE TRUCK GOES INTO COAST ONLY MODE. THIS CAN PUT YOU AT THE MERCY OF ONCOMING TRAFFIC IF PULLING ON TO THE ROAD. HARD SHIFTS IN THE UPPER GEARS BOTH UP SHIFTING AND DOWN SHIFTING, OFTEN BONE JARRINGLY HARD. THIS CAUSES…
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UPON ACCELERATION TRANSMISSION GOES INTO NEUTRAL BETWEEN 2ND AND 3RD GEAR ALLOWING THE MOTOR TO RACE WHILE THE TRUCK GOES INTO COAST ONLY MODE. THIS CAN PUT YOU AT THE MERCY OF ONCOMING TRAFFIC IF PULLING ON TO THE ROAD. HARD SHIFTS IN THE UPPER GEARS BOTH UP SHIFTING AND DOWN SHIFTING, OFTEN BONE JARRINGLY HARD. THIS CAUSES THE TRUCK TO BREAK TRACTION WITH THE ROAD WHEN WET, SNOW COVERED OR WITH LOOSE GRAVEL PRESENT. MY LAST EXPERIENCE WITH THIS NEARLY CAUSED ME TO JACK KNIFE A TRAILER ON A STEEP SNOW COVERED DOWNGRADE. THIS IS NOT AN UNCOMMON PROBLEM THERE SEVERAL POST ABOUT IT AT HTTP://WWW.THEDIESELSTOP.COM/FORUMS/F149/, HTTP://WWW.POWERSTROKE.ORG/FORUM/6-7-TRANNY-PROBLEMS/ AND OTHERS, PROBABLY JUST THE TIP OF THE ICEBERG. DEALER ORIGINALLY DEALER SAID IT WAS NOT A PROBLEM NOW THEY SAY MY WARRANTY IS UP GIVE US $199.99 AND WE WILL DO UP TO TWO HOURS OF TESTING. THERE IS A TSB ON THIS BUT IT DOESN'T APPEAR TO WORK FOR EVERYONE. IF THIS WERE A RECALL FORD WOULD HAVE TO ADDRESS THE SAFETY OF ALL INVOLVED. *TR
NHTSA ODI #10443602
2,100 miles · Dec 22, 2011
Engine And Engine Cooling
THE VEHICLE WILL SUDDENLY AND RANDOMLY LOSE POWER. IT MAY LAST A FEW SECONDS TO SEVERAL MILES. EVENTUALLY THE POWER COMES BACK AND THE VEHICLE CONTINUES MOVING. THIS HAS HAPPENED AT 55 MILES PER HOUR WHILE HAULING A FULL TRAILER. IT HAS ALSO HAPPENED IN HIGH TRAFFIC AREAS WHICH PRESENTS A DANGER TO THE VEHICLES FOLLOWING ME.…
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THE VEHICLE WILL SUDDENLY AND RANDOMLY LOSE POWER. IT MAY LAST A FEW SECONDS TO SEVERAL MILES. EVENTUALLY THE POWER COMES BACK AND THE VEHICLE CONTINUES MOVING. THIS HAS HAPPENED AT 55 MILES PER HOUR WHILE HAULING A FULL TRAILER. IT HAS ALSO HAPPENED IN HIGH TRAFFIC AREAS WHICH PRESENTS A DANGER TO THE VEHICLES FOLLOWING ME. I HAVE HAD THE VEHICLE IN TO A FORD SERVICE DEPARTMENT SEVERAL TIMES AND THEY CAN'T DETERMINE THE PROBLEM. THE LOSS OF POWER HAPPENS SEVERAL TIMES EVERY WEEK. AT THIS TIME FORD IS REFUSING TO ADDRESS THE PROBLEM. *TR
NHTSA ODI #10440974
13,800 miles · Nov 30, 2011
SteeringSuspension
FRONT WHEELS WENT INTO AN EXTREME WOBBLE AFTER HITTING A BUMP, AND WOULD NOT STOP WOBBLING UNTIL I CAME TO A COMPLETE STOP. *KB
NHTSA ODI #10437915
36,000 miles · Nov 21, 2011
Steering
TL* THE CONTACT OWNS A 2011 FORD F-350 SD. WHILE DRIVING 60 MPH, THE CONTACT DROVE OVER A BUMP AND THE VEHICLE STARTED TO SHAKE EXCESSIVELY, CAUSING HIM TO LOSE CONTROL OF THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE STEERING DAMPNER WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED AND THE VE…
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TL* THE CONTACT OWNS A 2011 FORD F-350 SD. WHILE DRIVING 60 MPH, THE CONTACT DROVE OVER A BUMP AND THE VEHICLE STARTED TO SHAKE EXCESSIVELY, CAUSING HIM TO LOSE CONTROL OF THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE STEERING DAMPNER WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 38,000. . UPDATED 12/07/11 *BF UPDATED 12/12/11
NHTSA ODI #10436597
23,500 miles · Nov 2, 2011
Suspension
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE FRONT END OF THE VEHICLE STARTED TO JERK VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED HIM TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23…
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE FRONT END OF THE VEHICLE STARTED TO JERK VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED HIM TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,500.
NHTSA ODI #10433960
17,500 miles · Oct 12, 2011
Fuel System, Diesel
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FUEL TANK WAS LEAKING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHERE THE CONTACT WAS INFORMED THAT AN OBJECT FROM THE ROAD PIERCED THE LOWER FUEL PUMP COVER. THE VEHICLE WAS REPAIRED. THE CONTACT EXPRESSED CONCE…
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FUEL TANK WAS LEAKING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHERE THE CONTACT WAS INFORMED THAT AN OBJECT FROM THE ROAD PIERCED THE LOWER FUEL PUMP COVER. THE VEHICLE WAS REPAIRED. THE CONTACT EXPRESSED CONCERNS OVER THE FUEL PUMP BEING POSITIONED OUT IN THE OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 17,500. UPDATED 11/18/11*LJ THE DEALER INFORMED THE CONSUMER THE DAMAGE TO THE LOWER FUEL PUMP COVER WAS CAUSED BY SOMETHING FLYING OFF THE ROAD AND HITTING IT. THE COVER WAS DAMAGED ON THE DRIVER'S SIDE, SO FUEL WAS LEAKING ALL OVER THE FRAME AND RUNNING BOARDS. UPDATED 02/27/12
PJ's Truck Bodies & Equipment Co., (PJ's) is recalling certain 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis modified by PJ's and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Consequence & remedy
Consequence: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Remedy: PJ's has notified owners and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on August 28, 2014. Owners may contact PJ's customer service at 1-866-475-8782.
Ford Motor Company (Ford) is recalling certain model year 2011-2012 F-350/450/550 Ambulance Package vehicles manufactured February 22, 2010, through October 19, 2012 and equipped with a 6.7L diesel engine. Due to an exhaust sensor problem, the vehicles may experience loss of power followed by an engine stall.
Consequence & remedy
Consequence: An unexpected engine stall increases the risk of a crash. Additionally, if this were to occur when the ambulance is transporting a patient, there is an increased risk of injury to the patient.
Remedy: Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S10.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
2011 Ford F-350 Problems, Complaints & Recalls | Skip That Year
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