NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
122 reports3,600 miles · Dec 14, 2011
SuspensionWheels
I HAVE EXPERIENCED A VIOLENT WOBBLE IN MY FRONT END OF THE 2011 FORD 250 CREW CAB DIESEL. HAVE TAKING IT TO A FORD DEALER FOUR TIMES , THEY SAY THAT THEY CAN NOT FIND ANYTHING WRONG. AT 50+ THE TRUCK SHIMMIES SO BAD I HAVE TO SLOW DOWN TO ALMOST A STOP TO STOP THE SHIMMY. I'M AT THE POINT WHERE IT FEELS UNSAFE TO DRIVE. THANK Y…
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I HAVE EXPERIENCED A VIOLENT WOBBLE IN MY FRONT END OF THE 2011 FORD 250 CREW CAB DIESEL. HAVE TAKING IT TO A FORD DEALER FOUR TIMES , THEY SAY THAT THEY CAN NOT FIND ANYTHING WRONG. AT 50+ THE TRUCK SHIMMIES SO BAD I HAVE TO SLOW DOWN TO ALMOST A STOP TO STOP THE SHIMMY. I'M AT THE POINT WHERE IT FEELS UNSAFE TO DRIVE. THANK YOU FOR YOUR TIME. *TR
NHTSA ODI #10439936
7,400 miles · Oct 19, 2011
Engine And Engine CoolingFuel System, GasolinePower Train
INTERMITTENTLY BETWEEN 35 MPH AND 85 MPH, THE VEHICLE WILL START TO SHUDDER FOR 5-15 SECONDS AND DURING THIS TIME, SOMETIMES WILL BE ACCOMPANIED BY LOSS OF THROTTLE. IT GENERALLY HAPPENS DURING OR SHORTLY THEREAFTER A REGEN / CLEANING EXHAUST FILTER MESSAGE APPEARS. THE "SHUDDER" COULD ALSO BE DESCRIBED AS A "LUGGING" SENSATION…
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INTERMITTENTLY BETWEEN 35 MPH AND 85 MPH, THE VEHICLE WILL START TO SHUDDER FOR 5-15 SECONDS AND DURING THIS TIME, SOMETIMES WILL BE ACCOMPANIED BY LOSS OF THROTTLE. IT GENERALLY HAPPENS DURING OR SHORTLY THEREAFTER A REGEN / CLEANING EXHAUST FILTER MESSAGE APPEARS. THE "SHUDDER" COULD ALSO BE DESCRIBED AS A "LUGGING" SENSATION. AFTER CONFIRMING THIS PROBLEM WITH A VEHICLE DATA RECORDER, FORD'S RESPONSE TO MY DEALER WAS "DO NOT ATTEMPT REPAIRS AT THIS TIME, ENGINEERING IS INVESTIGATING." *TR
NHTSA ODI #10430860
12,000 miles · Oct 19, 2011
Fuel System, Diesel
MY HIGH PRESSURE FUEL PUMP HAS FAILED DUE TO WHAT FORD CALLS CONTAMINATED FUEL. SINCE MY TRUCK HAS ONLY 12,000 MILES ON IT I ASSUMED WARRANTY WOULD COVER A MECHANICAL FAILURE. BUT FORD SAYS THAT CONTAMINATES GOT INTO MY SYSTEM PAST THE FUEL FILTERS HPFP HOW IN THE WORLD AM I TO KNOW ABOUT THE QUALITY OF FUEL I AM BUYING AT FUEL …
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MY HIGH PRESSURE FUEL PUMP HAS FAILED DUE TO WHAT FORD CALLS CONTAMINATED FUEL. SINCE MY TRUCK HAS ONLY 12,000 MILES ON IT I ASSUMED WARRANTY WOULD COVER A MECHANICAL FAILURE. BUT FORD SAYS THAT CONTAMINATES GOT INTO MY SYSTEM PAST THE FUEL FILTERS HPFP HOW IN THE WORLD AM I TO KNOW ABOUT THE QUALITY OF FUEL I AM BUYING AT FUEL STATIONS ACROSS AMERICA? THIS FUEL SYSTEM IS THE BOSCH CP4 PLATFORM WHICH HAS A TERRIBLE RECORD OF FAILURE. FORD WANTS $8500 TO FIX MY TRUCK. IT WAS $55,000 AND WITH ONLY 12,000 MILES I HAVE TO SPEND $8500 MORE TO FIX. I KNOW I AM NOT THE ONLY PERSON WITH THIS PROBLEM, PLEASE HELP! *TR
NHTSA ODI #10430845
27,000 miles · Oct 7, 2011
SteeringSuspension
BELOW IS A COMPLAINT LETTER THAT WAS SENT TO FORD TODAY. I PREVIOUSLY FILED A COMPLAINT WITH THE NHTSA. SO FAR THEY ARE HOLDING MY TRUCK HOSTAGE AND NOT FIXING THE PROBLEM. PLEASE DO SOMETHING. IT SEEMS THAT THERE ARE MANY TRUCK OF THIS TYPE AND MODEL THAT HAVE THE SAME PROBLEM. PLEASE SEE FORDFORUM.ORG UNDER THE HEADING OF VIOL…
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BELOW IS A COMPLAINT LETTER THAT WAS SENT TO FORD TODAY. I PREVIOUSLY FILED A COMPLAINT WITH THE NHTSA. SO FAR THEY ARE HOLDING MY TRUCK HOSTAGE AND NOT FIXING THE PROBLEM. PLEASE DO SOMETHING. IT SEEMS THAT THERE ARE MANY TRUCK OF THIS TYPE AND MODEL THAT HAVE THE SAME PROBLEM. PLEASE SEE FORDFORUM.ORG UNDER THE HEADING OF VIOLENT FRONT END SHAKING. MY 2011 F-250 HAS BEEN AT GUS MUCHADO FORD IN PALMETTO BAY FLORIDA FOR THE PAST 4 DAYS FOR A WOBBLE IN THE FRONT END WHEN YOU HIT A BUMP. THE DEALER TELLS ME THAT THEY ARE WORKING WITH ENGINEERS AT FORD. THE PROBLEM IS THAT THE MECHANIC CAN ONLY EMAIL THE ENGINEER, HE THEN HAS TO WAIT FOR THE ENGINEER TO READ THE EMAIL AND RESPOND. THEN THE ENGINEER HAS TO WAIT FOR THE MECHANIC AND SO ON. IN THE 4 DAYS THEY HAVE HAD MY TRUCK ONLY 2 THINGS HAVE BEEN LOOKED AT. WHEN I WAS THERE THIS AFTERNOON MY TRUCK WAS PARKED OUT IN THE BACK PARKING LOT AND NOT BEING WORKED ON. WHEN I ASKED WHY IT WAS NOT BEING WORKED ON THEY RESPONDED THAT THEY WERE WAITING FOR THE ENGINEER TO TELL THEM WHAT TO DO NEXT. I DESPERATELY NEED FOR SOMEONE AT FORD TO STEP UP AND TAKE CONTROL OF THIS SITUATION. IF THIS MEANS SENDING AN ENGINEER TO THE DEALERSHIP, SO BE IT. AT THIS RATE I MIGHT NEVER SEE MY TRUCK AGAIN. BECAUSE OF THIS SLOW RESPONSE FROM THE DEALER AND FROM FORD TO REMEDY THE PROBLEM, I HAD NO CHOICE BUT TO RENT A TRUCK THIS AFTERNOON. I AM PAYING $60.00 A DAY FOR A TRUCK THAT IS NOT EVEN COMPARABLE TO MY F-250. WHEN I ASKED THE DEALER TO PICK UP THE RENTAL FOR ME DO TO THIS OBVIOUS FORD ISSUE, THE SERVICE MANAGER AUTHORIZED A VOUCHER FOR A WHOPPING $18.00. THIS WON'T EVEN PAY FOR THE GAS NEEDED TO DRIVE THE RENTAL FOR THE WEEKEND. *TR
NHTSA ODI #10429124
26,925 miles · Oct 2, 2011
SteeringSuspension
THESE TRUCKS SHAKE VIOLENTLY IN THE FRONT END WHEN THEY ENCOUNTER EVEN THE SMALLEST OF BUMPS IN THE ROAD. FORD HAS FAILED TO TAKE THE RESPONSIBLE AND CORRECTIVE MATTERS TO FIX THE PROBLEMS. SOMETHING MUST BE DONE BEFORE SOMEONE GET KILLED. PLEASE SEE FORDFORUM.ORG TO SEE THAT MANY OTHERS ARE HAVING THE SAME ISSUES. *TR
NHTSA ODI #10428198
204 miles · Sep 15, 2011
Engine And Engine CoolingPower Train
TRUCK STALLS WHEN SHIFTING FROM 2ND TO 3RD GEAR, WHEN PULLING ON TO HIGHWAY. *KB
NHTSA ODI #10425637
13,000 miles · Sep 8, 2011
Steering
TL* THE CONTACT OWNS A 2011 FORD F-250 SD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 TO 45 MPH THE VEHICLE WOULD DRIFT FROM LEFT TO RIGHT WITHOUT ANY WARNING. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE DEALER WAS CONTACTED AND ADVISED HIM THAT THEY WERE NOT AWARE OF THE FAILURE. THE FAILURE …
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TL* THE CONTACT OWNS A 2011 FORD F-250 SD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 TO 45 MPH THE VEHICLE WOULD DRIFT FROM LEFT TO RIGHT WITHOUT ANY WARNING. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE DEALER WAS CONTACTED AND ADVISED HIM THAT THEY WERE NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10424288
1,423 miles · Aug 18, 2011
Power Train
2011 F250,CREWCAB,DIESEL, 6 SPEED AUTO TRANS - TRANSMISSION SHUDDERS AND KNOCKS, SHAKING TRUCK ,MAKES A CLUNKING SOUND WHEN TRAVELING AROUND38-40 MPH AS IF GEARS GETTING STUCK IN BETWEEN GEARS. CONCERNED THAT WHILE ON ROAD, VEHICLE MAY COME TO A COMPLETE STOP IN TRAFFIC.- ALSO TRUCK IS A SHORT BED THAT CAME WITH THE FACTORY TO…
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2011 F250,CREWCAB,DIESEL, 6 SPEED AUTO TRANS - TRANSMISSION SHUDDERS AND KNOCKS, SHAKING TRUCK ,MAKES A CLUNKING SOUND WHEN TRAVELING AROUND38-40 MPH AS IF GEARS GETTING STUCK IN BETWEEN GEARS. CONCERNED THAT WHILE ON ROAD, VEHICLE MAY COME TO A COMPLETE STOP IN TRAFFIC.- ALSO TRUCK IS A SHORT BED THAT CAME WITH THE FACTORY TOWING PACKAGE ,FIFTH WHEEL /GOOSENECK SET UP. AS PER SALESMAN, TRUCK WAS READY TO TOW. CONCERNED NOW THAT THE FACTORY HITCH IS NOT A SLIDING HITCH WHICH IS REQUIRED ON SHORT BEDS FOR PROPER TURNING AND CAB CLEARANCE. CONCERNED WITH TRAILER HITTING CAB. FORD LITERATURE STATES THAT THE FIFTH WHEEL/GOOSENECK SET UP IS FOR LONG BED PICK UPS ONLY. WHY THEN WAS IT ALLOWED BY FORD TO BE INSTALLED AT FACTORY ON A SHORT BED PICKUP. *KB
NHTSA ODI #10419952
9,800 miles · Jul 12, 2011
Steering
FORD F 250 DEATH WOBBLE- HIT A BUMP AT SPEED ABOVE 30 MPH AND THE STEEERING WHEEL BEGINS AN UNCONTRILLABLE WOBBLE. IN FACT THE WHOLE TRUCK SHAKES VIOLENTLY. THE TRUCK HAS ACTUALLY JUMP SIDEWAYS INTO THE ON COMMING LANE. *TT PRREVOIUSLY REPORTS IN NHTSA FOR PREVIOUS YEARS FOR THIS VEHICLE (NHTSA TSB # 10028404 ) AND EA 08-00…
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FORD F 250 DEATH WOBBLE- HIT A BUMP AT SPEED ABOVE 30 MPH AND THE STEEERING WHEEL BEGINS AN UNCONTRILLABLE WOBBLE. IN FACT THE WHOLE TRUCK SHAKES VIOLENTLY. THE TRUCK HAS ACTUALLY JUMP SIDEWAYS INTO THE ON COMMING LANE. *TT PRREVOIUSLY REPORTS IN NHTSA FOR PREVIOUS YEARS FOR THIS VEHICLE (NHTSA TSB # 10028404 ) AND EA 08-007. THIS IS A STOCK TRUCK WITH NO MODIFICATIONS WITH FACTORY INSTALLED WHEELS AND TIRES AT PROPER PRESSURE AND ONLY 9800 MILES. I HAVE A VIDEO OF THE WOBBLE
NHTSA ODI #10411981
3,278 miles · Feb 11, 2011
Vehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2011 FORD F-250 XL SD. THE CONTACT STATED THAT WHILE ENTERING A RESIDENTIAL CARPORT AREA DRIVING 2 MPH, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO A WALL. HE TRIED TO APPLY THE BRAKES AS THE VEHICLE ACCELERATED BUT THE VEHICLE WOULD NOT STOP. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED.…
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TL* THE CONTACT OWNS A 2011 FORD F-250 XL SD. THE CONTACT STATED THAT WHILE ENTERING A RESIDENTIAL CARPORT AREA DRIVING 2 MPH, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO A WALL. HE TRIED TO APPLY THE BRAKES AS THE VEHICLE ACCELERATED BUT THE VEHICLE WOULD NOT STOP. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE DEALER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 3,278.
NHTSA ODI #10381531
NHTSA investigations
1RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
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