2024 Ford F-150

The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V198000 (Engine and Engine and Cooling); however, the part to do the recall repair was not yet available. The local dealer and Purvis Ford Inc (11335 Patriot Hwy, Fredericksburg, VA 22408); were contacted, and an appointment was scheduled for the recall repair. However, upon taking the vehicle to the dealers, the contact was informed that the part do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact had not experienced a failure.

The contact owns a 2024 Ford F-150. The contact stated that upon starting the vehicle, the message “Service Vehicle Soon” was displayed. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was advised that the gear shifter was faulty and needed to be replaced. The contact was informed that the parts were on back order and that a notification would be sent when the parts arrived for the repair. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,500.

The cause of the accident was due to an extremely hard downshift, then extremely hard upshift. Between the speeds of 25-37 mph the truck will do a hard downshift with a 1-3 second loss of power delay. When it finally grabs gear it takes off like a rocket before grabbing the next gear and back to what feels normal. This is something I never experienced in my 2022 Ford F150 with the same motor and transmission. This particular day, I had pulled off to the side of the road to let the mail carrier go through the narrow section of the road first. This particular section, there is a huge tree right next to the road (approximately 12"-14" off the road). After the mail carrier passed, I started to speed up. Upon hitting 34 mph, the transmission shifted hard, pulled me into the ditch, and by the time the gear grabbed, and I had power to control, I hit the tree. As a habit, since this issue happened numerous times, I looked at the speedometer and just prior to impact I was at 43 mph. The transmission is not the only issue that I have been having with this vehicle. There has been a fuel consumption issue, a hard start issue (does not matter time of day), as well as a grinding issue at the front right wheel. This truck is equipped with a 36-gallon fuel tank. At the city driving mpg and a 34-gallon fill-up, I should have been getting 544 miles/tank. However, that was not the case as I was only getting 440-447 miles/tank (did not matter whether normal, eco, or sport mode driving). Each fill up was a 24-28 gallon fill-up leaving 8-10 gallons unaccounted for. A PCM update was done but it only got me to 510 miles with a 30-gallon fill-up. Each complaint I made with the transmission went ignored with me being told "this is normal for the 10 speeds. You will just need to learn to deal with it." After the PCM update with no true fix, I was told "drive it to zero MTE and calculate from there how far you can drive, then you know." This is a horrible and extremely unsafe answer to give.

[XXX]- Vehicle did not start, instrument cluster blacked out, infotainment screen blacked out. disconnected/reconnected battery myself everything worked. [XXX]- Instrument cluster blacked out, disconnected/reconnected battery myself, everything worked, dealership still towed vehicle in to diagnose. Same day dealership said the battery was "a little low" so they put a small charge on it and everything checked out fine. They said when I disconnect/reconnect the battery the codes are reset. So i should hope that the issue does not happen again but if it does, don't disconnect/reconnect the battery. [XXX]- Instrument cluster blacked out, drove straight to dealership where the service writer witnessed the issue and started a service file. Codes were pulled and in just the four days since it was last in the dealership there were multiple codes recorded (appx 40 over the four days). Diagnosis was a bad instrument cluster/computer module that is attached. It was replaced and vehicle returned 04 August 2025. [XXX]- Instrument cluster blacked out, drove straight to the dealership, where Service Writer, Service Manager, and Parts Manager all witnessed the same issue. Started another service file. As of the writing of this information, 08 August 2025, the vehicle is still in the shop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving there was a loud "boom" noise and the panoramic sunroof rear glass panel exploded. I was not driving under any overpasses, and no objects were kicked up on the roadway in front of me. Pieces of shattered glass fell down onto my two small children in the backseat who thankfully were not cut by the glass. Center section of the glass was blown out, and the surrounding glass was pushed outward indicating that the glass blew out from inside outward. After pulling over I observed two cracks running the length of each side of the glass near the edges, indicating possible stress cracks from expansion of the glass inside of the frame. This is a known issue by Ford Motor Company, with a current class action lawsuit regarding various Ford vehicles. The truck was taken to a dealership who denied a warranty claim, even given the circumstances regarding the incident.