IllustrationWhile driving on a surface road in Columbia, MD at approximately 40 mph, the dash display of the 2024 Ford Lightning Flash went completely blank, leaving no indication of vehicle speed, battery percentage, battery temp, motor temp, cruise control status etc. Zero information was displayed, and the dash was completely cold and da…
Read full complaint
While driving on a surface road in Columbia, MD at approximately 40 mph, the dash display of the 2024 Ford Lightning Flash went completely blank, leaving no indication of vehicle speed, battery percentage, battery temp, motor temp, cruise control status etc. Zero information was displayed, and the dash was completely cold and dark. This failure, while traveling at speed, represents a gross safety hazard, especially because the same LCD displays automatic emergency braking informaion etc. Immediately, I was able to pull over, and establish an OBD-2 connection to the ECM, and pull error logs. I also took screenshots of critical components and voltages. I cleared the codes, re-checked for codes and saved another error log showing a couple of codes. I then cycled power to the truck several times, hoping for a reboot to clear the error. I also performed a manual reset of the Ford SYNC system. Using the OBD-2 virtual dash on my reader, I was able to safely display speed and battery data, and drive immediately to the nearest Ford Dealer (Koons Ford). On the way, I phoned Crossroads Ford (Apex, NC) who did a remote error check using the vehicle's modem. The dealer may have saved this data. Upon arrival to Koons, service writers and technicians were able to witness and verify inoperability of the dash unit, and cycle the vehicle power, whereafter the problem persisted. They then took it back for service and evaluation. After approximately 4 hours, I was told that the "dash reset itself after a couple hours" and they could not get it to repeat the error after it came back. Before this, there were no warning signs of dash failure, nor since.