2021 Ford F-150 Hybrid

Unintended acceleration event. Initial condition: Cruise control off. Steering wheel turned 270 degrees ccw, turning left, at a complete stop, released brake, rolling forward at less than 5mph in a confined parking garage. Continuing to turn wheel to left, my right palm accidently engaged the cruise control button on the steering wheel. Cruise control automatically set to 15mph and began to accelerate. I was able to engage the brake again in enough time to deactivate cruise control. This is not the first such incident I've had where the cruise control is accidentally engaged and begins accelerating the vehicle to 15mph. Anecdotally, they have all occurred during left turns. Seeing how it engaged today, I can now understand why I couldn't figure out why it was happening previously. Due to accessibility issues, I typically turn with a single hand while allowing my other to remain capable of grabbing to maintain control. How easily my palm brushed the cruise control unintentionally was shocking.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

My truck is currently experiencing a Front Camera Fault that is resulting the pre-collision warning/assist, adaptive/normal cruise control, and lane keeping warning/assist from operating as designed. Upon dealer inspection on 7/11/24 it is noted that TSB 23-2146 was issued to correct the issue by replacing cables and ultimately the image control camera and module resulting in thousands of dollars in repair costs of a known issue by Ford.

While operating the vehicle, I shifted into park, using the console shifter. With no warning, the vehicle malfunctioned. The console shifter indicator light started blinking next to the "P" and it would not let me shift back into gear. I turned off the vehicle and tried to restart it in the hopes that it would clear the error. The vehicle engine would not start, and told me to shift the vehicle into park. I was unable to shift the gear into park or any gear. A tow truck driver came and we were able to force the vehicle into neutral for towing, but the vehicle's parking brake engaged and would not disengage. Every time we turned off the parking brake, it immediately turned itself back on. Thus, we could not push the vehicle into a better position for the tow truck to get the vehicle and the tow truck operator had to drag the vehicle with its back tires not turning. At the Ford dealership, a service employee inspected the vehicle and said there was no physical damage to any component and that some kind of electronics error had caused the fault. He said it was a known issue with F150 transmissions and that a Ford service bulletin indicated a 6-hour "module" reprogramming process was necessary to make the truck operable. He said that it could recur. I spoke to Ford customer service. A representative there confirmed that this is a known issue with F150 transmissions but that no recall had been made. She also stated that Ford did not know why it happens and that, even after being "reprogrammed", it could happen again. Based on my experience and discussions with Ford, the F150 can suddenly become inoperable and (because of the parking brake) immovable. Thankfully, the transmission error occurred for me in a safe location near my home. It could have been very dangerous had the vehicle become immovable in an unsafe location or far from home or help. I am concerned it will happen again. The vehicle is currently at the Ford dealership in Grand Ledge, MI.

The contact owns a 2021 Ford F-150. The contact stated while his wife was driving at an undisclosed speed and while reversing, the contact stated that his wife heard an abnormal rubbing sound. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed with a fractured driveshaft. The vehicle remained at the dealer awaiting the repair. The contact related the failure with NHTSA Campaign Number: 21V986000 (Power Train, Structure) however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,000.

OTA updated stuck unable to complete. Stuck update continued to drain battery below threshold to allow the update to complete. Systems started conserving power, shutting off infotainment system, fordpass app, gateway, passenger door entry, etc. Required call to Ford. Ford dictated to bring to dealership. Dealership corrected multiple module software updates, with cost for services. Vehicle under extended warranty. Root cause: faulty and incomplete Ford software update. Impact: vehicle, as sold and advertised, rendered inoperative due to poor workmanship by Ford OTA update process.