2021 Ford F-150 Hybrid

My truck has the Maximun payload axle upgrade. The axle bolts on the end of the shaft have broken. I first notice squealing sound of metal from rear of truck. I searched on line for the symptom and found the problem. I then removed passenger rear wheel to verify broken bolt. I took my truck for service to Morries Grand Ledge Ford in Michigan. They verified the problem, told me it was not safe to drive and have ordered parts. They also informed me that the defective axle is not covered by recall on my vehicle. The service representative did confirm that there are recalls for the same axle but not my vehicle.

Transmission is not working correctly. When truck comes to stop, after 3 second there is a strong jolt that feels like the vehicle is being rear-ended. Error code indicates Auxiliary Transmission Oil Pump. Other owners have had same problem and it was Auxiliary Transmission Oil Pump. Dangerous condition because could cause issue at intersections or hitting pedestrian or other vehicle. Part is apparently backordered so cannot even be fixed.

In the last year I have taken my F150 powerboost in Autonation Ford Orange Park in Jacksonville, Florida twice for recalls. For recall NHTSA # 22S26/22V250 the service department said they were ordering parts and would contact me when they arrived. Never contacted me, even after follow ups. I have recently taken my there for recall NHTSA 23S35/23V509. They have not contacted me.

- The component that has failed is the right rear axle and retaining bolt (the axle retaining bolt sheared off). The vehicle is currently at the dealership (The Ford Store San Leandro, in San Leandro, CA) waiting for replacement parts. Unknown if the vehicle is available for inspection. -To my knowledge my safety was not at risk, but the vehicle is being retained by the dealership because it is deemed a safety concern. -The broken axle bolt was found by the dealership when they were investigating a noise complaint. -The only symptom that was present was noise.

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, he heard an abnormal scraping sound coming from the rear driver's side of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the driver's and passenger's side rear axle bolts had sheared off. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related it to Customer Satisfaction Program: 22B34, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 20,000.

The driver's side rear axle bolt sheared off over the course of normal driving. Ford is aware of this problem, advises to not use/drive the vehicle, yet no recall has been issued. Without a recall, getting this issue fixed will take weeks/months and Ford should pay for a rental vehicle since this is clearly a manufacturing defect.

This is the 4th time since purchasing the truck that this event has happened with time having the most severe results. When shifting from reverse to park the shifter goes into park and jumps back into reverse. First event (after exiting the truck) the truck rolled into a shipping dock breaking a taillight and buckling the rear bumper. Next two I had one foot on running board and one foot in the truck ant was able to hit the brake stopping the truck. This fourth event one foot was on the running board and one on the ground. As truck went back the door flattened me to the ground and the front tires rolled over both of my legs. The truck rolled up an inclined parking lot, across a busy road and down a bank. I was driven by ambulance to the hospital and then transferred and airlifted to trauma center at Ruby Memorial Hospital. After the second event the local Ford dealer said they could not duplicate the event. The brakes do not hold even though they are depressed and set when the shifter is shifted.

The axle retaining bolt that retains the floating axle to the hub failed and resulted in the floating axle splines at the hub failing. This is a known issue (see Ford Customer Satisfaction Program 22B34) but the recall only applies to vehicles manufactured from May 1st, 2021 to September 30th, 2021. My vehicle had the exact failure described by the recall (including the tell-tale ticking sound before failure). However, the build date for my vehicle is March 17th, 2021. Clearly the recall should be on trucks earlier than the May 1 date. The truck was built at the Dearborn Plant. I am assuming the other axle suffers from the same issue and will also fail.