NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
148 reports90,000 miles · Jun 30, 2016
Suspension
TL* THE CONTACT OWNS A 2008 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 80 MPH, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT WHEEL BEARING HUB ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED 30 MILES LATER. TH…
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TL* THE CONTACT OWNS A 2008 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 80 MPH, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT WHEEL BEARING HUB ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED 30 MILES LATER. THE VEHICLE WAS REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
NHTSA ODI #10881743
98,240 miles · Jun 24, 2016
Service BrakesSteering
BRAKES FAILED ! I WAS MAKING A LEFT TURN ( ABOUT 80 ANGLE ) INTO A STORE PLAZA THAT HAS A SLIGHT HILL . WHILE MAKING THE TURN THERE WAS A SINGLE THUMP. STEERING WHEEL LOCKED INTO TURNING POSITION THEN RELEASED , DEPRESSED THE BREAKS AS I HIT THE BREAKS THE BREAK PEDDLE WENT TO THE FLOOR AND NOTHING HAPPENED MADE SEVERAL QUICK A…
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BRAKES FAILED ! I WAS MAKING A LEFT TURN ( ABOUT 80 ANGLE ) INTO A STORE PLAZA THAT HAS A SLIGHT HILL . WHILE MAKING THE TURN THERE WAS A SINGLE THUMP. STEERING WHEEL LOCKED INTO TURNING POSITION THEN RELEASED , DEPRESSED THE BREAKS AS I HIT THE BREAKS THE BREAK PEDDLE WENT TO THE FLOOR AND NOTHING HAPPENED MADE SEVERAL QUICK ATTEMPTS THEN BRAKES WENT TO NORMAL OPERATION.
NHTSA ODI #10876474
77,000 miles · May 7, 2016
Power Train
TRANSMISSION KEEPS TRYING TO DOWNSHIFT, THIS WAS A PROBLEM A FEW YEARS AGO. FREDRICK FORD IN SEAFORD DELAWARE HAD TO REPROGRAM THE COMPUTER. NOW IT'S STARTING TO DO THE SAME THING AGAIN. I SEE WHERE THERE ARE SOME RECALLS ON LATER MODELS, FOR THE SAME PROBLEMS.
NHTSA ODI #10863723
61,000 miles · Apr 6, 2016
Electrical SystemSeats
IN MY 2008 FORD EXPLORER EDDIE BAUER, WHILE DRIVING, STOPPED OR BACKING AT ANY TIME IF THE KEYS IN THE IGNITION GET JIGGLED, IF BY BUMP IN ROAD OR BY KNEE, THE POWER DRIVER SEAT MOVES BACKWARDS. THERE IS A FEATURE CALLED EASY ENTRY WHERE THE SEAT MOVES COMPLETELY BACK TO ALLOW YOU TO EXIT THE VEHICLE EASIER, THE PROBLEM IS WITH …
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IN MY 2008 FORD EXPLORER EDDIE BAUER, WHILE DRIVING, STOPPED OR BACKING AT ANY TIME IF THE KEYS IN THE IGNITION GET JIGGLED, IF BY BUMP IN ROAD OR BY KNEE, THE POWER DRIVER SEAT MOVES BACKWARDS. THERE IS A FEATURE CALLED EASY ENTRY WHERE THE SEAT MOVES COMPLETELY BACK TO ALLOW YOU TO EXIT THE VEHICLE EASIER, THE PROBLEM IS WITH THE IGNITION AREA THE AREA WHERE THE KEY IS INSERTED TO START THE VEHICLE IT BECOMES LOOSE OVER TIME AND AS A RESULT THE SENSOR IN THERE FOR THE EASY ENTRY IS COMPROMISED. WHEN THE KEYS GET JIGGLED, ON ACCIDENT OR ON PURPOSE THE SEATS MOVE, IT IS VERY DANGEROUS FOR IT TO HAPPEN WHILE DRIVING. THE SEAT MOVES BACK SO FAR THAT NO ONE CAN REACH THE PETALS TO OPERATE THE VEHICLE. THIS SHOULD BE ON RECALL IT IS VERY DANGEROUS FOR SHORT OR TALL PEOPLE. IT COULD CAUSE MANY MANY ACCIDENTS AND MANY MANY INJURIES. IF NEEDED I CAN PROVIDE VIDEO OF THIS HAPPENING.
NHTSA ODI #10853818
100,000 miles · Mar 18, 2016
Seats
SOMETIMES WHILE DRIVING, DRIVER'S POWERED SEAT MOVES BACK.
NHTSA ODI #10850463
108,405 miles · Feb 26, 2016
Unknown Or Other
WHILE I WAS DRIVING I FELT THE SEAT MOVE AND NOTICED THAT IF I WOULD HIT THE KEY WHILE IT WAS IN THE IGNITION THE DRIVERS SEAT WOULD MOVE BACK AND FORTH SPORADICALLY. ALSO THE DOME LIGHTS FROM FRONT TO BACK WOULD GO OFF AND ON SPORADICALLY WHILE THE SEAT MOVED. THE AMOUNT OF WEIGHT ON THE KEY RING DOES NOT MATTER IT HAPPENS WHET…
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WHILE I WAS DRIVING I FELT THE SEAT MOVE AND NOTICED THAT IF I WOULD HIT THE KEY WHILE IT WAS IN THE IGNITION THE DRIVERS SEAT WOULD MOVE BACK AND FORTH SPORADICALLY. ALSO THE DOME LIGHTS FROM FRONT TO BACK WOULD GO OFF AND ON SPORADICALLY WHILE THE SEAT MOVED. THE AMOUNT OF WEIGHT ON THE KEY RING DOES NOT MATTER IT HAPPENS WHETHER YOU HAVE JUST THE KEY OR A WHOLE BUNCH OF KEYS HANGING FROM IT.
NHTSA ODI #10838639
128,000 miles · Dec 2, 2015
Engine
TL* THE CONTACT OWNS A 2008 FORD EXPLORER. WHILE DRIVING 45 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE AND THE RADIATOR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT HOUSING FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED.…
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TL* THE CONTACT OWNS A 2008 FORD EXPLORER. WHILE DRIVING 45 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE AND THE RADIATOR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT HOUSING FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10807978
71,000 miles · Nov 9, 2015
Seats
WHILE STATIONARY, WHEN THE KEY IS PUT IN THE IGNITION TO START THE VEHICLE, SOMETIMES THE POWER SEAT WILL GO BACKWARDS AND THE INTERIOR DOME LIGHTS GO ON. LAST NIGHT, WHILE DRIVING BETWEEN 30 TO 50 MPH, THE SEAT MOVED BACKWARDS AND THE INTERIOR DOME LIGHTS CAME ON. THIS IS DANGEROUS AS I COULDN'T REACH THE PEDALS. I HAD TO MOVE …
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WHILE STATIONARY, WHEN THE KEY IS PUT IN THE IGNITION TO START THE VEHICLE, SOMETIMES THE POWER SEAT WILL GO BACKWARDS AND THE INTERIOR DOME LIGHTS GO ON. LAST NIGHT, WHILE DRIVING BETWEEN 30 TO 50 MPH, THE SEAT MOVED BACKWARDS AND THE INTERIOR DOME LIGHTS CAME ON. THIS IS DANGEROUS AS I COULDN'T REACH THE PEDALS. I HAD TO MOVE THE SEAT FORWARD WITH THE SEAT ADJUSTER BUTTONS WHILE THE VEHICLE WAS IN MOTION DOWN THE HIGHWAY. THIS CONTINUED ON AND OFF FOUR TIMES IN A SPAN OF 2 MILES. FINALLY, I PULLED TO THE SIDE OF THE ROAD AND SHUT THE ENGINE OFF. I RESTARTED THE ENGINE AND DROVE HOME WITHOUT THE SEAT MOVING AGAIN, BUT I KEPT MY HAND DOWN BY THE SEAT ADJUSTMENT BUTTON THE WHOLE WAY HOME. THIS PROBLEM HAPPENS A LOT WHEN THE VEHICLE IS STATIONARY. THIS IS THE THIRD TIME THIS HAS HAPPENED IN THE PAST YEAR WHILE THE VEHICLE WAS MOVING. TWICE THIS VEHICLE WAS IN FOR REPAIR, BUT THE DEALERSHIP CAN'T FIND THE PROBLEM. THEY HAVE REPLACED THE SEAT MOTOR ONCE.
NHTSA ODI #10789148
80,000 miles · Oct 27, 2015
Engine
I SMELLED A STRONG ODOR OF COOLANT WHILE DRIVING MY VEHICLE DURING MY WORK DAY. SUDDENLY, STEAM CAME POURING OUT OF THE ENGINE COMPARTMENT, AND I STOPPED AND LET THE VEHICLE COOL OFF. UPON INSPECTION, I FOUND THAT THE SEAM ON THE PLASTIC THERMOSTAT HOUSING HAD SPLIT, POURING COOLANT ALL OVER THE CENTER OF THE ENGINE. PARTS N…
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I SMELLED A STRONG ODOR OF COOLANT WHILE DRIVING MY VEHICLE DURING MY WORK DAY. SUDDENLY, STEAM CAME POURING OUT OF THE ENGINE COMPARTMENT, AND I STOPPED AND LET THE VEHICLE COOL OFF. UPON INSPECTION, I FOUND THAT THE SEAM ON THE PLASTIC THERMOSTAT HOUSING HAD SPLIT, POURING COOLANT ALL OVER THE CENTER OF THE ENGINE. PARTS NEEDING TO BE REPLACED WERE THE THERMOSTAT, RUBBER GASKETS AND THE ENTIRE THERMOSTAT HOUSING, UPPER AND LOWER. I REPLACED THIS PART MYSELF, AS I USED TO BE A FORD MECHANIC. I DID THIS REPAIR MYSELF, AND IT COST APPROXIMATELY 200.00 WITH THE COOLANT REPLACEMENT COST. AGAIN, THIS CAN CREATE A HAZARDOUS CONDITION, AND SHOULD NOT BE HAPPENING ON A CAR WITH 80K AND ONLY 7 YEARS OLD.
NHTSA ODI #10786571
63,090 miles · Oct 27, 2015
Electrical System
WHILE IN OPERATION, VEHICLE SEAT GOES BACK AND FORTH, INTERIOR LIGHTS COME ON AND GO OFF AND PEDAL HEIGHTS MOVE. UPON SOME TRIAL AND ERROR INVESTIGATION, TRYING TO REPLICATE THE PROBLEM, I FOUND THAT IT WAS DIRECTLY RELATED TO KEY CHAIN MOVEMENT. ANY BUMPS, MODERATE BRAKING OR HARD BRAKING RESULTED IN THE SEAT BEING THROWN BAC…
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WHILE IN OPERATION, VEHICLE SEAT GOES BACK AND FORTH, INTERIOR LIGHTS COME ON AND GO OFF AND PEDAL HEIGHTS MOVE. UPON SOME TRIAL AND ERROR INVESTIGATION, TRYING TO REPLICATE THE PROBLEM, I FOUND THAT IT WAS DIRECTLY RELATED TO KEY CHAIN MOVEMENT. ANY BUMPS, MODERATE BRAKING OR HARD BRAKING RESULTED IN THE SEAT BEING THROWN BACK AND THE INTERIOR LIGHTS COMING ON. ( THIS IS A HUGE SAFETY HAZARD, AND COULD EASILY CAUSE A CRASH, ESPECIALLY AT NIGHT ) THE IGNITION TUMBLER IS FAULTY. ONCE THE IGNITION TUMBLER WAS REPLACED AT THE DEALER, THE PROBLEMS HAVE NOT REOCCURRED. I WAITED A NUMBER OF MONTHS TO REPORT THIS SO THAT I WOULD BE SURE THE SOLUTION WORKED AND DID NOT RE-OCUR. I CONTACTED FORD MOTOR COMPANY, WHO REFUSED TO ASSIST. THIS REPAIR COST APPROXIMATELY 300.00
NHTSA ODI #10786567
NHTSA investigations
1PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO