2024 Ford Expedition

The contact owns a 2024 Ford Expedition. The contact stated while driving 75 MPH, the messages "Pre-Collision Assist Not Available", "Front Camera Default -Service Required", "Lane Merge Default", "Check Parking Sensors", "Blind Spot System Fault", "Cross Traffic System failure", and "Normal Cruise Control Active - Adaptive Braking Off" were displayed. The contact stated that a large red warning box appeared stating 'Resume Control" and the brakes were applied independently, causing the vehicle to come to an abrupt stop. The vehicle was taken to a dealer and the contact was informed that a software update would be released in October, and the vehicle was released. The vehicle was taken to two dealers ; however, the vehicle was not diagnosed, but the system was reset. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

When driving at highway speeds with speed control on the car will on its own slow down to 55 or 45 for no apparent reason and will not pick up the highway speed until the next sped limit sign is passed. More concerning is running at speed control set of 55mph on [XXX] the car speeds up when passing a state highway 70 sign the car ...on its own ...speeds up to 70mph. This happened numerous times between Eagle River, WI and Woodruff, WI. When slowing down thru a town the speed control slowed down on its own to 45 then 35 and as we left town the speed control on its own speed up tp 45 , then we passed another Wisconsin highway #70 sign the car speed up to 70 until 50 feet later we passed a 55mph speed sign and the car slowed to 55. Very concerning and the Ford dealer in Eagle River asked if we were on [XXX] ? I answered yes and he acted like he has heard that complaint before, and that there was no known fix to the issue. In our travels we stopped at a Ford dealer in Hazelwood, MO. and the service writer said he had never had heard of the issue. Any help with this ongoing issue would be helpful. Thank you [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Ford Expedition. The contact stated that the driver's side front floor mat was buckling and slipping underneath the brake and accelerator pedals. There were no warning lights illuminated. The contact stated that occupants were tripping on the passenger’s side front floor mat. The local dealer was contacted, where it was diagnosed and determined that floor mats needed to be replaced. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2024 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the roof of the vehicle. The vehicle was taken to the local dealer, who determined that the panoramic sunroof brackets had fractured and needed to be replaced. The brackets were replaced; however, the failure later reoccurred. The contact was informed by the local dealer that the sunroof glass was too heavy for the brackets used to secure the sunroof. The contact was concerned that once the vehicle was repaired, the failure would likely recur. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 10,000.

I was in a car accident on June 12, 2025, and my steering wheel airbag did not deploy correctly or function correctly. It was a front in straightforward collision. I did not have warning signs so my brakes could have been an issue because I was paying attention and unable to avoid an accident going under the speed limit. The rear cross traffic. Warning stays on pretty consistently because we live down a dirt road, and every time it rains, it again comes back on. I do not believe I heard the forward collision detection go off either. When I hit the back of a work convoy truck straight on, My steering wheel airbag did not deploy correctly. It did come out it never inflated. It did not protect me. I do not have any broken bones, but I do have a hematoma right beside my under arm, and a great deal of bruising.

The differential came apart while my family and I were traveling on the highway out of town. This cause the vehicle to start violently jolting and wheels locked up. The vehicle began to skid across the center line into on coming traffic, we were almost hit head on and from behind due to this. My husband couldn’t get the vehicle to move, it was making a grinding and screeching noise. Finally, he got it into 4x4 mode and was able to move the vehicle to the shoulder of the road. This was a very traumatic and terrifying experience for my whole family, we literally thought we were doing to die. Not to mention, there was no indication or warning that notified us on the dashboard. Since we were 100 miles from home, I had to have my vehicle towed, partially at my expense to the closest Ford dealership in California, which was still 40 miles from my home. The service department confirmed it was the differential, it took almost two weeks to get the part and to fix it. Since, my vehicle was practically brand new and only had 2000 miles on it, the repair was covered under warranty. I contacted Ford customer service and notified them of what happened. I requested them to buy back the vehicle, however they declined. Now I am stuck with a brand new $75,000 vehicle with only 2150 miles on it, that I do not feel safe driving my family in. If one major issue has already happened, then the probability of something else major happening is pretty good. I’m extremely disappointed in Ford for not standing by their vehicles.

Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure. This has happened 6 or 7 times since vehicle was purchased in October 2024 : Accelerating from stop with Auto Start/Stop either on or off and reach between 35 - 40 mph. Vehicle suddenly dies but immediately started back up like nothing ever happened. Joe Cooper Ford reinstalled the latest update on 4/29/2025 and thought this would fix the problem. [XXX] - Accelerated from start. Auto Start/Stop is on. Reached 38 mph-engine suddenly died then immediately restarted. Drive selector blinking red on console in D. Could rev engine but seemed transmission was in N. Switched drive selector to N, the back to D and resumed as normal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.