2023 Ford Expedition

I have taken the Expedition to the dealer for 2 issues: 1) the truck release didn't work correctly when you unlatch. However, Finally there was an update a year later to fix it.2) The infotainment 15 inch touchscreen is not dependable 3 out of 7 days, roughly. When turning it on, it doesn't go on and you have to try to back up this monster without a camera. I nearly killed a small child walking in front of the mother as he wasn't tall enough to be seen on the side mirrors or rear view. She hit the truck for me to slam on breaks. When driving on highway, it suddenly blacked out and rebooted. It will always eventually reboot, if dark, upon starting truck. When I brought it in for service mentioned above, the gentleman said "we couldn't make the trunk replicate what you were talking about and didn't want to wear down the battery. As for the touchscreen, it needed an update." Funny. no updates mentioned on Ford's site. I live in Scottsdale , AZ where our temps can get as high as 120 degrees. Everyone will tell you to not leave your phone or iPad in a hot car in our summer as the battery life will be shortened, display dims or goes black, cameras can be disabled and with some apps or features, performance is reduced with lower frame rates or increased processing times. SO.....couldn't this conceivably happen with the touchscreen on the Expedition? Also, the sign on the dash stated the other day, "no key recognized." The key was in my purse and then in my hand and I still could't start the car. I had to open the driver door and close to "reboot" and then it worked! Please help. I have read on different sites that this is common with other owners who live in hot climate. Thanks.

The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the dashboard was reflecting the sun onto the windshield. The contact was unable to drive and utilize the flat panel display. The large flat panel display angle was in an awkward position to use. The screen contrast and readability were poor. The contact was concerned about the random software updates. Additionally, the touch screen display was difficult to maneuver due to the lack of buttons or knobs. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was unknown.

The contact owns a 2023 Ford Expedition. The contact stated that on every occasion while driving, she observed a loud rattling noise emanating from the second-row seats. Additionally, the contact stated that she observed the second-row headrests and the seat shaking while looking in the rear-view mirror. The vehicle was taken to a dealer where the vehicle was unable to be diagnosed. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately approximately 500.

At approximately 13:12 CST on [XXX], I exited the car wash at a gas station in Rochester, MN. I drove around to the front of the gas station to park so I could go inside to replenish the car wash card. At approximately 13:13 CST, as I was turning right, pulling into the parking space near the entrance, the truck accelerated unexpectedly and collided with a cement parking pilon (sp?). I am unsure how this occurred. I believe the vehicle may have accelerated on its own. Holding my foot hard on the brake, I shifted into reverse, then backed the truck up about 2 feet from the pilon, turned off the vehicle and went outside to assess the damage. There was front end passenger side damage to the vehicle and the pilon casing was ripped and the top was pushed halfway off. Thank God that pilon was there to stop the vehicle and avoid hitting the building or pedestrians. At the time I was parking I am sure I was driving less than 5 mph, but I am unsure how fast the vehicle got to in that 15-20 foot acceleration. When the vehicle hit the pilon it was very jarring. The impact threw my glasses off my face, flung my backpack from the passenger seat to the front passenger floor, and caused my cases of soda pop and bags of groceries in the trunk area to shift forward and to rip the paper grocery bags. My right thumb and the right side of my neck were sore that evening and I had a minor headache as well. This Ford Expedition Max has approximately 35K miles on it. It is a well maintained company fleet vehicle. There were no warning lights prior. I wonder if water from the carwash got into something electrical or if there is some other defect that caused a sudden acceleration? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Wife was driving with my 3 kiddos going 30 mphs on a two lane highway and experienced a total power loss/engine shut down. No prior warning. This is potentially a dangerous situation. The expedition was stranded on the roadway with no engine power or electrical power. 8500 miles on this expedition. We had to call a tow and take to the dealership.

The contact owns a 2023 Ford Expedition. The contact stated that while driving at an undisclosed speed, the front driver's side exterior mirror fractured. The contact stated that he noticed that there was water inside the mirror housing. The vehicle was taken to the dealer and the front driver's side exterior mirror needed to be replaced. The contact was informed that the part was ordered. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,500.

The contact owns a 2023 Ford Expedition. The contact stated that while the accelerator pedal was depressed, the vehicle inadvertently accelerated. As a result, the vehicle proceeded over the side curves then stalled. All the air bags deployed. No warning lights was illuminated. The contact sustained injury to his left arm that required medical attention. A police report was filed. The vehicle was not repaired. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 4,000.

UNKNOWN. Lots of vibration issues through the body and steering wheel shimmy. Whole cabin harmonic vibrations put new tires on and road force balanced. Still having issues. truck veers left and right without input when going over bumps. Steering wheel shimmy’s left and right when going over bumps. Transmission seems to lock up and release while going over bumps while stopping.

I crunk my 2023 Ford Expedition up yesterday so the AC would run and it wouldn’t be so hot. I pressed the break, and the start button and simply crunk it up, I then got the keys out of the vehicle so I could unlock my house. When I walked back outside My truck had rolled backwards and hit my house. The vehicle was in park. Now I have to fix my house and my truck and all of this is something that should have never happened and is extremely scary and dangerous. Thankfully I got into my house before it hit it because I may not have been so lucky considering my vehicle was to my back and could’ve easily rolled over me if it had started rolling sooner than it did.