2013 Ford Expedition

2/13/19- Ford Issued Recall on 2013 Ford Expedition for OSS failure and downshift 2/20/19- I go to the Preston Ford Mazda dealership, Maryland. I view and test drive a 2013 Ford Expedition, during the test drive the RPMs ran high on the Expedition and it felt sluggish and “off” crossing a road, and at one point it jumped, and the wrench symbol came on as we were returning. My concern was shrugged off by my salesman, as he said ‘maybe Fords are just like that’. As we returned, and had the issue with the wrench symbol, salesman advised me “ well when you came and interrupted as they were just getting this thing checked out and tested.” 2/19/19 When I returned following days to purchase, the vehicle was not ready. It turned out the battery had died and they had some other issue with a “computer code”. They put in another battery on hand, and told me I should now be “good to go”, knowing that I was in desperate need of a vehicle, and would likely be trusting if they told me it was now repaired. At this point we were within manufacturer’s warranty, and under 60k miles. -was never informed that there was a recall issued by Ford that EXACTLY applied to our vehicle, and to the issue I Reported during my test drive, under warranty, and Preston Ford Mazda never correctly repaired the issue as they stated, which was reported within all Ford and recall time and mileage requirements. [XXX]-while driving suddenly speedometer went out, the gas gauge stopped working, and then, a moment later while trying to figure that out, the vehicle jumped and shuddered/stopped and the RPMS went wild, revving. Almost hit cars, but was able to pull to the side of highway. Upon turning the vehicle off and restarting, normal operation resumed, but issue with the wrench symbol, gauges, RPMs revving and vehicle jump/stop has now happened repeatedly, leaving me with no safe transportation for my large family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Since more than 18 months, we have the known intermittent problem described in TSB [XXX], where all of a sudden the wrench appears, speedometer drops to zero and car can't change gear anymore. Sometimes going to manual gears works, sometimes car needs to be stopped, locked and completely shut down several times for the problem to go away. Before turning off, error P0720 appears (as described in TSB [XXX]). Car taken to garage in January 2023 where it was for 3 weeks. Technicians drove it for 11 miles (!) and could not reproduce the problem so could not do the required work ie changing the molded leadframe. Now, in January 2024 the problem happened again and this time the Check Engine light came on. The same error code P0720 was now permanently stored. Took the car to the garage, where they were able to diagnose the problem and ... replaced the molded leadframe. This at an out of pocket cost of $1,300. Contacted Ford and they say there is no program or financial assistance in place for this problem, despite all the information that can be found. It is clear this a general problem of all 6R80 gearboxes beyond the time periods stated in the recall. Ford is negligent by not doing a recall on all cars having this gearbox. Nobody is looking at this issue at Ford, when creating a case number they say no program exists, and state paperwork and proof can be sent to a PO BOX in Dearborn (not even an email address to send attachments in this 21st century). All ways to discourage people to react, send in documents or claim documents did not arrive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNED A 2013 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING ABOUT 65 MPH IN THE RAIN, THE VEHICLE FLIPPED OVER (UPSIDE DOWN) AND SPUN WITHOUT IMPACT AND NO WARNING. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER SUSTAINED MINOR CUTS AND BRUISES AND WERE TREATED BY THE PARAMEDICS AT THE SCENE AND RELEASED, WITHOUT GOING TO THE EMERGENCY CENTER. THE VEHICLE WAS DAMAGED AND WAS TOWED TO A POLICE IMPOUND, WAITING FOR THE INSURANCE COMPANY. THE CONTACT RECEIVED AN UNKNOWN RECALL (19B05) FROM THE MANUFACTURER VIA "CUSTOMER SATISFACTION PROGRAM": THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT NO ONE ANSWERED THE PHONE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

TODAY AS I WAS DRIVING ON PERRY RD ABOUT TO TURN ONTO FM 1960 RD E. WHEN I STARTED TO ACCELERATE TO TURN, MY TRANSMISSION DOWN SHIFTED WHILE I'M DRIVING AT ABOUT 15 MILES AN HOUR INSTEAD OF GOING UP AND JERKED MY CAR PRETTY GOOD. I LET GO OF THE GAS PEDAL FOR A SECOND, THEN TRIED AGAIN SLOWLY. THE CAR STARTED TO JERK AS IF IT WAS STRUGGLING TO ACCELERATE FORWARD. IT DID AFTER ABOUT 10 SECONDS. THEN THE SPEEDOMETER DROPPED DOWN TO 0 AND MY DIGITAL FUEL INFORMATION THAT'S DISPLAYED ON MY DASH DOTTED OUT AND A SCREWDRIVER ICON FLASHED FOR A FEW TIMES. THE CAR THEN STARTED TO MOVE SMOOTHLY, BUT SEEMED STUCK IN GEAR. THIS FOLLOWED WITH THE TMPS SENSOR KICKING ON. NO CHECK ENGINE LIGHTS SHOWED UP DURING THIS PERIOD AND WHEN I GOT TO WHERE I WAS SAFE, I TURNED THE CAR OFF FOR ABOUT 15 MINUTES. WHEN I TURNED IT ON AGAIN, IT WAS PERFECTLY NORMAL. THIS HAS HAPPENED BEFORE WHILE I DROVE ON A MAJOR HIGHWAY AND IT IS SCARY. NO DIAGNOSTIC TEST HAS FOUND AN ISSUE AND I CANNOT AFFORD TO PAY FOR AN EXPLORATORY SERVICE AS I JUST DID A COOLANT REPAIR A COUPLE OF WEEKS AGO.

WHILE DRIVING (SPEEDS RANGING FROM 25MPH- 70MPH) THE CRUISE CONTROL ON OUR 2013 FORD EXPEDITION LIMITED EL WILL SELF ENGAGE. TAPPING THE BREAKS AND HITTING THE CRUISE CONTROL "OFF" SWITCH WILL TEMPORARILY DEACTIVATE CRUISE CONTROL BUT IT WILL REENGAGE WITHOUT DRIVER ENGAGING CRUISE CONTROL ACCELERATING THE CAR. THIS HAS HAPPENED MULTIPLE TIMES EVEN AFTER TURNING OFF AND RESTARTING THE CAR (AND ACROSS MULTIPLE DAYS).