IllustrationTHE CAR WENT INTO LIMP MODE WHILE DRIVING... GAS PEDAL WOULD NOT DO ANYTHING UNTIL I PULLED OVER AND RESTARTED. WRENCH LIGHT AND CHECK ENGINE COME ON, BUT GO OFF AFTER CAR IS RESTARTED. TOOK TO DEALER TODAY AFTER ABOUT 6 OCCURRENCES IN THE PAST MONTH. IT SEEMS TO BE HAPPENING MORE FREQUENTLY.
2011 Ford Escape
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2011 Ford Escape do not stand out strongly from the model-year median of 996.
About this comparison →How this year compares
Owner complaints by model year
Compare all Escape years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1080–25K
34125–50K
22950–75K
13575–100K
158100–150K
90150K+
1,061 reports with mileage · 255 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 409 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 268 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 253 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
38 crash reports7 fire reports29 injury reports
Vehicle Speed Control complaints
245 reportsTL* THE CONTACT LEASED A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. IT WAS DETERMINED THE VEHICLE NEEDED A NEW THROTTLE BODY. THE FAILURE AND CURRENT MILEAGE WAS 40,000. UPDATED 10/17/13*…
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TL* THE CONTACT LEASED A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. IT WAS DETERMINED THE VEHICLE NEEDED A NEW THROTTLE BODY. THE FAILURE AND CURRENT MILEAGE WAS 40,000. UPDATED 10/17/13*LJ THE CONSUMER HAS SINCE RETURNED THE LEASED VEHICLE.
UPON ENTERING A BUSY HIGHWAY OFF OF MY NEIGHBORHOOD THE VEHICLE LOST ACCELERATION POWER AND WENT INTO A COMPLETE SLOW CRAWL AS IF COASTING, ALMOST CAUSING ME TO GET REAR ENDED BY 60 MPH APPROACHING TRAFFIC. FORTUNATELY, I WAS ABLE TO BARLEY COAST TO THE SHOULDER BEFORE ANYONE COULD HIT ME. I TURNED OFF THE VEHICLE UNTIL MY HUSBA…
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UPON ENTERING A BUSY HIGHWAY OFF OF MY NEIGHBORHOOD THE VEHICLE LOST ACCELERATION POWER AND WENT INTO A COMPLETE SLOW CRAWL AS IF COASTING, ALMOST CAUSING ME TO GET REAR ENDED BY 60 MPH APPROACHING TRAFFIC. FORTUNATELY, I WAS ABLE TO BARLEY COAST TO THE SHOULDER BEFORE ANYONE COULD HIT ME. I TURNED OFF THE VEHICLE UNTIL MY HUSBAND ARRIVED TO BAIL ME OUT. HE THEN WAS ABLE TO RESTART THE VEHICLE AND MANAGED TO DRIVE IT TO THE NEAREST FORD DEALERSHIP AND LEFT IT THERE OVERNIGHT. UPON DIAGNOSING THE VEHICLE WITH A DTC OF P2111, THEY INFORMED US THAT THEY ORDERED A REPLACEMENT THROTTLE BODY WHICH WOULD TAKE APPROXIMATELY 3-4 WEEKS TO OBTAIN SINCE THEY'RE ON BACK ORDER, LEAVING US WITHOUT A RELIABLE VEHICLE TILL THE REPAIR CAN BE COMPLETED. *JB
DRIVING AT HIGHWAY SPEED, LOST ALL POWER, DRIVE TRAIN WARNING LIGHT CAME ON, ENGINE LIGHT CAME ON. HAD TO COAST ACROSS LANES OF TRAFFIC TO EMERGENCY LANE AND SHUT OFF CAR. TURNED BACK ON AND CAR WORKED NORMALLY, NO WARNING LIGHTS. TRAVELED SEVERAL MILES AND HAPPENED AGAIN. FORD DEALER SAID IT SOUNDED LIKE IT WAS THE THROTTLE …
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DRIVING AT HIGHWAY SPEED, LOST ALL POWER, DRIVE TRAIN WARNING LIGHT CAME ON, ENGINE LIGHT CAME ON. HAD TO COAST ACROSS LANES OF TRAFFIC TO EMERGENCY LANE AND SHUT OFF CAR. TURNED BACK ON AND CAR WORKED NORMALLY, NO WARNING LIGHTS. TRAVELED SEVERAL MILES AND HAPPENED AGAIN. FORD DEALER SAID IT SOUNDED LIKE IT WAS THE THROTTLE ACTUATOR, THEY HAVE SEEN THIS BEFORE AND IT WOULD COST ME $400 TO REPAIR. FORD HAS A DESIGN PROBLEM WITH THIS PART AND REFUSES TO FIX IT. I DO NOT WANT TO HAVE TO KEEP REPLACING $400 THROTTLE ACTUATORS EVERY 30,000 MILES. THE CODE WAS P2111. THIS NEEDS TO BE DONE BEFORE AN ACCIDENT HAPPENS.*JB
ON 08/30/2013, MY WIFE AND I DROVE OUR 2011 FORD ESCAPE WHICH HAS THE MILEAGE OF 38000 BACK HOME FROM A STATE PARK. WHEN WE WERE ATTEMPTING ACCELERATE THE VEHICLE AFTER A RIGHT TURN FROM A STOP LIGHT, THE GAS PEDAL SUDDENLY STOP WORKING PROPERLY AND WOULD NOT ACCELERATE, THE WRENCH LIGHT WAS ON. WE STOPPED THE CAR AND RESTARTED,…
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ON 08/30/2013, MY WIFE AND I DROVE OUR 2011 FORD ESCAPE WHICH HAS THE MILEAGE OF 38000 BACK HOME FROM A STATE PARK. WHEN WE WERE ATTEMPTING ACCELERATE THE VEHICLE AFTER A RIGHT TURN FROM A STOP LIGHT, THE GAS PEDAL SUDDENLY STOP WORKING PROPERLY AND WOULD NOT ACCELERATE, THE WRENCH LIGHT WAS ON. WE STOPPED THE CAR AND RESTARTED, IT WORKED FINE. WITHOUT THINKING MUCH ABOUT IT, WE DROVE ON I-10 HIGHWAY AND LUCKILY WE GET HOME SAFE. BUT IT HAPPENED AGAIN ON 09/01/2013 AND 09/02/2013, RESPECTIVELY. THIS IS DEFINITELY A SAFETY ISSUES WHICH FORD COMPANY SHOULD RESOLVE AND I CAN'T BELIEVED I DROVE IT ON HIGHWAY WITH SUCH HIDDEN DANGER!!!
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE INDEPENDENTLY ENGAGED INTO LIMP MODE AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 59,286…
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TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE INDEPENDENTLY ENGAGED INTO LIMP MODE AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 59,286.
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE ELECTRONIC THROTTLE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROX…
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TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE ELECTRONIC THROTTLE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
ON AUGUST 29, 2013 DRIVER OF A 2011 FORD ESCAPE WAS ATTEMPTING TO TURN LEFT AND ACCELERATE THE VEHICLE FROM A STOPLIGHT WHEN THE CAR JERKED FORWARD AND WOULD NOT ACCELERATE OR GO WITH FLOW OF TRAFFIC, AND WITH TRAFFIC MOVING BEHIND THE VEHICLE CREATING DANGEROUS SITUATION. THE DASHBOARD SHOWED A WRENCH LIGHT, AND DRIVER FOUND IT…
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ON AUGUST 29, 2013 DRIVER OF A 2011 FORD ESCAPE WAS ATTEMPTING TO TURN LEFT AND ACCELERATE THE VEHICLE FROM A STOPLIGHT WHEN THE CAR JERKED FORWARD AND WOULD NOT ACCELERATE OR GO WITH FLOW OF TRAFFIC, AND WITH TRAFFIC MOVING BEHIND THE VEHICLE CREATING DANGEROUS SITUATION. THE DASHBOARD SHOWED A WRENCH LIGHT, AND DRIVER FOUND IT HARD TO MOVE CAR FORWARD AS IT WENT INTO "LIMP HOME" MODE, SPUTTERING ALL THE WAY. THE CAR WAS FINALLY MOVED TO THE SIDE OF THE ROAD, SHUT OFF, AND RESTARTED, AND DRIVEN THE 3 MILES HOME. OWNER WILL TAKE CAR TO THE DEALERSHIP (CARMAX). DRIVER ASSUMES WILL FIND THROTTLE BODY CODE. THE PART AND SERVICE SHOULD BE COVERED UNDER EXTENDED WARRANTY. HOWEVER, DRIVER/OWNER WILL BE OUT OF POCKET FOR DEDUCTIBLE $250. FAMILY WAS IN CAR AND THIS IS DEFINITELY A SAFETY CONCERN ON THIS VEHICLE. WHEN IT GOES INTO LIMP MODE THERE IS NO WARNING AND MAY CAUSE AN ACCIDENT WHEN THE VEHICLE SUDDENLY DECELERATES TO SNAIL SPEED. I BELIEVE FORD MUST RECALL THE FAULTY THROTTLE BODY IN THE 2009-2011 MODELS AS THEY ARE SAFETY ISSUES FOR DRIVERS IN THE CAR AND OTHER DRIVERS ON THE ROAD. *TT
WEDNESDAY AUGUST 28, 2013-I WAS GOING DOWN MY STREET HEADED TO WORK-I HAD JUST PULLED OUT OF THE DRIVEWAY. MAYBE GOING 15-20 MILES PER HOUR. THEN THE ESCAPE JOLTED FORWARD LIKE IT WAS GOING TO STALL AND SHUT OFF. IT DID NOT START BACK UP RIGHT AWAY LIKE IT IS SUPPOSED TO. THURSDAY AUGUST 29, 2013-JOLTED, STALLED, AND SHUT OFF 3 …
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WEDNESDAY AUGUST 28, 2013-I WAS GOING DOWN MY STREET HEADED TO WORK-I HAD JUST PULLED OUT OF THE DRIVEWAY. MAYBE GOING 15-20 MILES PER HOUR. THEN THE ESCAPE JOLTED FORWARD LIKE IT WAS GOING TO STALL AND SHUT OFF. IT DID NOT START BACK UP RIGHT AWAY LIKE IT IS SUPPOSED TO. THURSDAY AUGUST 29, 2013-JOLTED, STALLED, AND SHUT OFF 3 DIFFERENT TIMES TODAY. ONE OF THOSE TIMES, THE VEHICLE WAS ON THE HIGHWAY AND A SEMI TRUCK WAS COMING UP BEHIND ME AND ALMOST HIT ME! VERY SCARY!!! UNSAFE!! AS I HAVE BEEN RESEARCHING THIS PROBLEM, I HAVE NOTICED THAT THIS IS A COMMON PROBLEM WITH THIS MAKE, MODEL, AND YEAR. IS IT GOING TO TAKE SOMEONE LOSING THEIR LIFE FOR SOMEONE TO DO SOMETHING ABOUT THIS PROBLEM?! FORD NEEDS TO STEP UP AND RIGHT THEIR WRONG AND QUIT IGNORING IT.
8/29/13 - SAN FRANCISCO, CA I WAS DRIVING DOWN CALIFORNIA STREET AND MY GAS PEDAL FAILED AT PARK PRESIDIO. I GLIDED THROUGH THE INTERSECTION AND PULLED OVER. I SHUT THE ENGINE OFF AND MADE A FEW PHONE CALLS FOR ASSISTANCE. WHEN I TURNED THE ENGINE BACK ON, THE CAR WAS RUNNING FINE.
Official recalls
216V777000 · Fuel System, Gasoline:delivery:fuel Pump
Oct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
14V284000 · Steering:electric Power Assist System
May 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
PE13003 · Electronic Throttle Body Malfunction
Opened Feb 21, 2013 · Closed Feb 28, 2014
Status: closed (inferred from source dates) · Engine
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
PE11016 · Rear Liftgate Window Glass Breakage
Opened Apr 27, 2011 · Closed Aug 18, 2011
Status: closed (inferred from source dates) · Structure:body:hatchback/liftgate; Structure:body:hatchback/liftgate:hinge And Attachments; Structure:body:hatchback/liftgate:support Device/strut; Visibility; Visibility:glass, Side/rear
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Additional source detail variants (5)
Structure:body:hatchback/liftgate
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Structure:body:hatchback/liftgate:hinge And Attachments
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Structure:body:hatchback/liftgate:support Device/strut
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Visibility
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Visibility:glass, Side/rear
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.