Electronic Stability Control (esc)SteeringSuspension
I WAS ON MY TO WORK ONE MORNING ENTERING THE INTERSTATE ON RAMP AND I LOST POWER STEERING WHICH ALMOST CAUSED ME TO HAVE AN ACCIDENT. MAKING IT EXTREMELY HARD TO STEER THE VEHICLE. UPON TAKING IT TO MY LOCAL FORD DEALERSHIP THEY TOLD ME MY POWER STEERING TORQUE CONTROL MODULE WAS FAILING. THIS WAS A RECALL ON ESCAPES FROM 2008 …
Read full complaint
I WAS ON MY TO WORK ONE MORNING ENTERING THE INTERSTATE ON RAMP AND I LOST POWER STEERING WHICH ALMOST CAUSED ME TO HAVE AN ACCIDENT. MAKING IT EXTREMELY HARD TO STEER THE VEHICLE. UPON TAKING IT TO MY LOCAL FORD DEALERSHIP THEY TOLD ME MY POWER STEERING TORQUE CONTROL MODULE WAS FAILING. THIS WAS A RECALL ON ESCAPES FROM 2008 / 2011, BUT THEY SAID MY PARTICULAR VIN WAS NOT PART OF THE RECALL??? UPON FURTHER INVESTIGATION MYSELF I'M SEEING WHERE NUMEROUS FORD OWNERS WERE HAVING THE SAME ISSUE AND LIKE MYSELF HAD TO PAY FOR THIS REPAIR OUT OF POCKET...NOT CHEAP I MAY ADD. IT SEEMS THAT SOMEONE WILL HAVE TO LOOSE THEIR LIFE AS A RESULT OF THIS DEFECT BEFORE A RECALL IS ISSUED FOR (ALL) MODELS IN THIS TIME FRAME... WHAT A HORRIBLE THING FOR FORD TO PUT THEIR CONSUMERS AND THEIR FAMILIES IN JEPORDY DUE TO THESE DEFECTIVE PARTS. I WOULD LIKE TO SEE FULL RECALL ON ALL MODELS BETWEEN THIS TIME FRAME. ALSO VEHICLES TO BE FIXED AT FORDS EXPENSE BEFORE SOMEONE LOOSES A LOVED ONE. AND REIMBURSE THOSE OF US WHO HAVE HAD IT FIXED AT OUR EXPENSE....
NHTSA ODI #11165628
Mileage unknown · Jul 17, 2018
Service BrakesSuspension
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE FRONT BRAKES EXHIBITED AN ABNORMAL NOISE AND THE BRAKE PEDAL FAILED TO ENGAGE AND DISENGAGE. IN ADDITION, THE STEERING WHEEL MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO WERE UNABLE TO DETERMINE A PERMANENT REMEDY TO REPAIR…
Read full complaint
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE FRONT BRAKES EXHIBITED AN ABNORMAL NOISE AND THE BRAKE PEDAL FAILED TO ENGAGE AND DISENGAGE. IN ADDITION, THE STEERING WHEEL MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO WERE UNABLE TO DETERMINE A PERMANENT REMEDY TO REPAIR THE VEHICLE. THE INDEPENDENT MECHANICS BLED THE BRAKE LINES AND REPLACED THE MASTER CYLINDER THREE TIMES, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION). TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405, (205) 304-0719) STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL AND THE VEHICLE WAS TAKEN THERE FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #11112006
51,190 miles · Aug 24, 2016
SuspensionWheels
HOY EN LA MAANA CAMBI LA RUEDA DE REPUESTO Y RESULTA QUE LA GATA SE AISL, CAY, VENTAJOSAMENTE NO ESTUVE BAJO EL VEHICULO, LA GATA NO SIRVE AHORA, PUDE HABER MUERTO A CAUSA DE ESTA FALLA DE FABRICA DEL ARTEFACTO. TERRIBLE EL PROBLEMA , EXIJO UNA SOLUCION.
NHTSA ODI #10898146
60,000 miles · Jul 19, 2016
Suspension
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE MOTOR MOUNTS MAY HAVE PREMATURELY FRACTURED AND MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF TH…
Read full complaint
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE MOTOR MOUNTS MAY HAVE PREMATURELY FRACTURED AND MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10885875
70,000 miles · Nov 23, 2015
Power TrainSuspensionVehicle Speed Control
MY 2009 FORD ESCAPE HAS DIFFICULTY GETTING ENOUGH MOMENTUM TO ACCELERATE ON THE HIGHWAY, THIS IS A DAILY STRUGGLE. YESTERDAY I WAS TRYING TO PASS AN 18-WHEELER AS IT WAS DRIFTING INTO MY LANE; AS I EAGERLY PRESSED ON THE GAS MY CAR JUMPED AND CONTINUED TO COAST AT THE SAME SPEED. EARLIER THIS MONTH, I HAD TO DECELERATE FROM 40 M…
Read full complaint
MY 2009 FORD ESCAPE HAS DIFFICULTY GETTING ENOUGH MOMENTUM TO ACCELERATE ON THE HIGHWAY, THIS IS A DAILY STRUGGLE. YESTERDAY I WAS TRYING TO PASS AN 18-WHEELER AS IT WAS DRIFTING INTO MY LANE; AS I EAGERLY PRESSED ON THE GAS MY CAR JUMPED AND CONTINUED TO COAST AT THE SAME SPEED. EARLIER THIS MONTH, I HAD TO DECELERATE FROM 40 MPH TO A FAIRLY ABRUPT STOP AND MY CAR WAS UNABLE TO. I JUST HAD MY BRAKE PADS REPLACED SO I KNEW THAT WASN'T THE PROBLEM, MY CAR JOLTED A TOTAL OF 7 TIMES BEFORE COMING TO A COMPLETE STOP. I ALMOST CRASHED INTO THE CAR IN FRONT OF ME. EVERY TIME I DRIVE MY CAR IT SOUNDS LIKE ITS GOING TO FALL APART, THE RATTLING COMING FROM THE SUSPENSION IS CONSTANT. I GET MY FORD ESCAPE CHECKED UP EVERY MONTH, BECAUSE OF ALL THE PROBLEMS I HAVE. THIS CAR IS A HAZARD TO MY SAFETY, AND I DO NOT FEEL COMFORTABLE DRIVING IN THIS ROLLING PLASTIC DEATH TRAP. IT'S INFURIATING THAT THE GOVERNMENT CLAIMS A DEFECTIVE ELECTRONIC THROTTLE BODY TO BE NOT HARMFUL ENOUGH TO HAVE A RECALL. I COULD HAVE DIED FROM IN BOTH INSTANCES WHICH I SPECIFIED IN THIS COMPLAINT, SOMETHING NEEDS TO BE DONE ABOUT THIS.
NHTSA ODI #10806395
114,000 miles · Oct 18, 2015
Power TrainSteeringSuspension
POWER STEERING HAS GONE OUT HAVE REPLACE FRONT INNER BEARING,TRANSMISSION LINES, KEEP UP ON ALL MY MAINTAINED RECORDS SINCE I BOUGHT THE VEHICLE IN SEPT 2014' AND HAVE ALL OTHER MAINTAIN ECONOMIC RECORDS.
NHTSA ODI #10783131
77,372 miles · Jan 22, 2015
Suspension
I HAD TAKEN MY SUV IN FOR A ROUTINE, ANNUAL INSPECTION AND WAS UNAWARE OF ANY ISSUES AS I HAVE ROUTINE MAINTENANCE COMPLETED ON THE CAR IN ADDITION TO TAKING IT BACK TO FORD TO FIX THE VARIOUS RECALL/SAFETY ITEMS, THE LAST OF WHICH WAS < 6 MONTHS PRIOR. MY MECHANIC CALLED TO ELL ME THE STRUTS AND SHOCKS WERE COMPLETELY RUSTED A…
Read full complaint
I HAD TAKEN MY SUV IN FOR A ROUTINE, ANNUAL INSPECTION AND WAS UNAWARE OF ANY ISSUES AS I HAVE ROUTINE MAINTENANCE COMPLETED ON THE CAR IN ADDITION TO TAKING IT BACK TO FORD TO FIX THE VARIOUS RECALL/SAFETY ITEMS, THE LAST OF WHICH WAS < 6 MONTHS PRIOR. MY MECHANIC CALLED TO ELL ME THE STRUTS AND SHOCKS WERE COMPLETELY RUSTED AND AT THE POINT OF DISINTEGRATION; THE CAR NOT ONLY WOULD NOT PASS INSPECTION WITHOUT A COSTLY REPAIR ($1419.08) BUT PRESENTED AN IMMEDIATE HAZARD TO DRIVE EVEN 2 BLOCKS BACK TO MY HOUSE OR A FEW MILES TO THE DEALER. THE MECHANIC FURTHER ADVISED THAT THIS IS AN ISSUE HE HAS SEEN REPEATEDLY WITH FORDS AT ABOUT THE 5 MARK. HE FURTHER SHARED THAT IN THE LAST CASE WHICH HE HAD TO REPAIR, THE PARTS HAD DISINTEGRATED WHILE THE OWNER WAS DRIVING AND BLEW OUT HIS TIRES. I DO NOT KNOW IF THE DRIVER WAS INJURED OR IF THE VEHICLE CRASHED. I DO KNOW THAT I AM VERY GLAD MY VEHICLE WAS INSPECTED AND THE ISSUE IDENTIFIED BEFORE I MET WITH THE SAME FATE. I HAVE CONTACTED FORD MORE TIMES THAN I CAN COUNT AT THE DEALER LEVEL, THE REGIONAL CUSTOMER SERVICE MANAGER, AS WELL AS THE GENERAL CUSTOMER SERVICE LINE BY PHONE AND HAVE EMAILED FORD CUSTOMER SERVICE (GENERAL AS WELL AS REGIONAL) AND HAVE ONLY HAD ONE GROUP POINT THE FINGER AT THE OTHER IN TERMS OF WHO IS RESPONSIBLE FOR THE COST. BEYOND THE COST OF REPAIRS, I SEE THIS AS A SERIOUS SAFETY ISSUE I HOPE SOMEONE WILL INVESTIGATE BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED AS A RESULT OF POOR QUALITY PARTS. I AM 53 YEARS OLD; I DO NOT NOR HAVE I EVER DRIVEN OFF ROAD. IF THERE IS SNOW, I DO NOT DRIVE AN WORK FROM HOME. I DO NOT RECALL THE LAST TIME I WAS WITHIN 50 MILES OF AN OCEAN IN THE SUV SO I AM NOT CERTAIN WHAT WOULD CAUSE A FAILURE OF SUCH MAGNITUDE ASIDE FROM POOR QUALITY. *TR
NHTSA ODI #10678315
58,294 miles · Jun 17, 2013
StructureSuspension
REAR SWAYBAR SUBFRAME MOUNT BRACKET DETACHED FROM SUBFRAME WELDING. FAULTY WELDING IS THE DEFECT AND CAUSING A SAFETY ISSUE. *TR
NHTSA ODI #10520290
32,900 miles · Oct 23, 2012
EnginePower TrainSuspension
IN FEBRUARY 2012 (MILEAGE APPROX 32900), I EXPERIENCED JERKING UPON ACCELERATING AS MY 2009 FORD ESCAPE WAS CHANGING GEARS. THE DEALER ASSESSED IT AS A COMPUTER MALFUNCTION AND REPROGRAMMED THE COMPUTER. MY WIFE AND I HAVE HAD INTERMITTENT PROBLEMS WITH JERKING UPON ACCELERATING SINCE. THEN, ON 10/20/2012 (MILEAGE APPROX 3800…
Read full complaint
IN FEBRUARY 2012 (MILEAGE APPROX 32900), I EXPERIENCED JERKING UPON ACCELERATING AS MY 2009 FORD ESCAPE WAS CHANGING GEARS. THE DEALER ASSESSED IT AS A COMPUTER MALFUNCTION AND REPROGRAMMED THE COMPUTER. MY WIFE AND I HAVE HAD INTERMITTENT PROBLEMS WITH JERKING UPON ACCELERATING SINCE. THEN, ON 10/20/2012 (MILEAGE APPROX 38000), THE VEHICLE STALLED WHEN MY WIFE WAS ACCELERATING TO ENTER TRAFFIC ON THE INTERSTATE HIGHWAY. THANKFULLY, SHE WAS ABLE TO GET OUT OF TRAFFIC WITHOUT GETTING HIT, AND SHE AND OUR 18 MONTH OLD ARE OK. THE DEALERSHIP IS REPLACING THE THROTTLE BODY. NOT ONLY WAS ACCELERATION A PROBLEM, THE SEALS ON THE FRONT AXLE BROKE AND SPILLED AXLE FLUID ON THE DRIVERS SIDE, SO THE DEALER IS REFILLING THE AXLE FLUID AND REPLACING THE SEALS. *TR
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
Consequence & remedy
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3
DP15001 · Loss Of Power Steering While Driving
Opened Apr 1, 2015 · Closed Jun 14, 2018
Status: closed (inferred from source dates) · Steering:electric Power Assist System
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
PE13003 · Electronic Throttle Body Malfunction
Opened Feb 21, 2013 · Closed Feb 28, 2014
Status: closed (inferred from source dates) · Engine
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
Illustration