NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
76 reportsClear category filter94,000 miles · Dec 31, 2014
StructureSuspensionUnknown Or Other
WE NOTICED A RATTLING/BANGING NOISE COMING FROM THE RIGHT REAR OF VEHICLE, MY WIFE RODE IN THE REAR SEAT AND COULD FEEL THE SHOCK MOUNT HITTING AGAINST THE BACK OF THE INTERIOR TRIM PANEL. LOOKING INTO THE WHEEL WELL, WE COULD SEE WHERE THE WHEEL HOUSING HAD COMPLETELY RUSTED OUT, REVEALING THE INTERIOR. THE UPPER SHOCK MOUNT CA…
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WE NOTICED A RATTLING/BANGING NOISE COMING FROM THE RIGHT REAR OF VEHICLE, MY WIFE RODE IN THE REAR SEAT AND COULD FEEL THE SHOCK MOUNT HITTING AGAINST THE BACK OF THE INTERIOR TRIM PANEL. LOOKING INTO THE WHEEL WELL, WE COULD SEE WHERE THE WHEEL HOUSING HAD COMPLETELY RUSTED OUT, REVEALING THE INTERIOR. THE UPPER SHOCK MOUNT CAN BE WIGGLED BY HAND. TODAY 12/31/2014, I WENT TO SEE MY "FRIENDS" AT OUR LOCAL FORD DEALERSHIP, THE SERVICE WRITER SAID I WAS IN "LUCK" AS HE REMEMBERED RESEARCHING THE SAME ISSUE FOR ANOTHER CUSTOMER. HE FOUND A DIAGRAM WITH THE REPLACEMENT PANEL & WHEEL HOUSE, PART# 7L82-7827886-A, WITH A LIST PRICE OF $150, THEN WE WENT TO TALK TO ANOTHER "FRIEND" IN PARTS, HE SAID THAT THE PRICE HAD RECENTLY INCREASED AND NOW LISTED AT $700. THEY OFFERED TO HAVE ME TALK TO ANOTHER "FRIEND" IN SALES, BUT I INFORMED THEM MY WIFE REFUSED TO BUY ANOTHER FORD, AND IF WE WERE TO BUY A NEW VEHICLE IT WOULD BE A TOYOTA. WITH THAT SAID, MY "FRIENDS" SUGGESTED TO UNLOAD (TRADE) IT AT A TOYOTA DEALER. THEY ALSO INFORMED ME OUR 2005 FORD ESCAPE WAS "UNSAFE" TO DRIVE. I WENT TO OUR LOCAL BODY SHOP TO GET HIS RECOMMENDATION. HE SAID, THEY HAD JUST DONE ONE, IN 10/2014 FOR JUST UNDER $900 AND HE GOT THE PART FROM MY "FRIENDS" AT THE DEALERSHIP FOR $120. IN APPARENT DISBELIEF HE CALLED OUR "FRIENDS" AND THEY CONFIRMED THE PRICE INCREASE. WE SEARCHED ONLINE AND FOUND MANY 7L82-7827886-A FOR $20-$180, AFTER ORDERING FROM SEVERAL DIFFERENT VENDORS, EACH VENDOR CANCELLED THE ORDERS FOR VARIOUS REASONS; UNAVAILABLE, PART NUMBER CHANGE AND IS MORE EXPENSIVE, DUE TO THE SIZE AND FRAGILE NATURE WE ARE UNABLE TO SHIP, NOT AVAILABLE,ETC. WHAT IS FORD'S OBJECTIVE WITH THIS PRICE INCREASE ? ? ? THERE WAS CLEARLY A DEFECT IN MANUFACTURING, CRAFTSMANSHIP, AND/OR MATERIALS, THAT CREATED THIS SEVERE DEFECT IN SAFETY OF THE 2005 FORD ESCAPE ! ! ! *JS
NHTSA ODI #10669429
101,000 miles · Apr 17, 2014
SuspensionUnknown Or Other
THE ENTIRE SHOCK TOWER ON THE REAR PASSENGER SIDE HAD RUSTED OUT. THE SHOCK HAS NOTHING TO HOLD ON TO. I AM TOLD THE VEHICLE IS UNSAFE TO DRIVE. ON LINE THERE ARE A NUMBER OF COMPLAINTS OF THE SAME PROBLEM WITH THE 2005 FORD ESCAPE. I THINK THIS WIDESPREAD PROBLEM SHOULD BE INVESTIGATED IMMEDIATELY.
NHTSA ODI #10583237
89,901 miles · Mar 19, 2014
StructureSuspensionUnknown Or Other
DRIVING UNDER NORMAL CONDITIONS, HEARD A LOUD BANGING SOUND.WAS GETTING WORSE AND LOOKED AT REAR PASSENGER TIRE SIDE. NOTICED THE ENTIRE SHOCK MOUNT RUSTED AND BROKEN LOOSE FROM UNDERCARRIAGE. VERY DANGEROUS IF TRAVELING AT HIGHER SPEED. HAVE OWNED OVER 20 CARS AND NEVER HAD THIS HAPPEN. WHAT IS GOING ON FORD???? *TR
NHTSA ODI #10573604
Mileage unknown · Dec 30, 2011
Unknown Or Other
THE PAINT IS SEPARATING ON THE HOOD AND THE ROOF OF THE VEHICLE. *KB
NHTSA ODI #10441911
76,000 miles · Apr 14, 2011
Electrical SystemUnknown Or Other
E.C.M. WENT OUT, AND IN MY RESEARCH TO FIND A REMANUFACTURED BRAIN I DISCOVERED ALOT OF COMPLAINTS ABOUT THIS PART. I ALSO FOUND OUT THAT THE PART FOR MY CAR IS NOT AVAILABLE AS REMANUFACTURED. MY CAR IS A 2005 FORD ESCAPE SPORT. THE COST FOR THIS PART IS VERY EXPENSIVE... *TR
NHTSA ODI #10395869
126,642 miles · Mar 23, 2011
Unknown Or Other
DRIVING DOWN THE ROAD AT APPROX. 45 MPH, I HEAR A LOUD POP, AND THE REAR WINDOW EXPLODED. NOTHING HIT IT, WIPER WAS NOT ON, REAR DEFROST HAD TURNED OFF ABOUT 5 MINUTES PRIOR. LUCKILY ALL OF THE GLASS, AND I MEAN ALL BECAUSE THE ENTIRE REAR WINDOW IS GONE, WAS EITHER IN THE BACK OF THE TRUCK OR ON THE BUMPER. NOW I AM OUT ALMO…
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DRIVING DOWN THE ROAD AT APPROX. 45 MPH, I HEAR A LOUD POP, AND THE REAR WINDOW EXPLODED. NOTHING HIT IT, WIPER WAS NOT ON, REAR DEFROST HAD TURNED OFF ABOUT 5 MINUTES PRIOR. LUCKILY ALL OF THE GLASS, AND I MEAN ALL BECAUSE THE ENTIRE REAR WINDOW IS GONE, WAS EITHER IN THE BACK OF THE TRUCK OR ON THE BUMPER. NOW I AM OUT ALMOST $300 PLUS FOR WHAT REASON? THEN I SEE I AM NOT THE FIRST THIS HAS HAPPENED TO. I DON'T KNOW IF OTHER REAR WINDOW COMPONENTS NEED REPLACED YET AS I AM STILL WAITING TO GET THE WINDOW REPLACED.
NHTSA ODI #10393238
68,000 miles · Mar 2, 2011
Electrical SystemEngine And Engine CoolingUnknown Or Other
THE PROBLEM IS WHEN DRIVING 2005 FORD ESCAPE THE ENGINE CUTS OUT. WHEN DRIVING ON INTERSTATE 5 AT 60 MPH THE ENGINE WILL SHUT OFF AND THEN START BACK UP. THE THEFT LIGHT LIGHTS UP WHEN THIS HAPPENS. ALSO, AT ANY SPEEDS THE ENGINE WILL CUT OUT. EXAMPLE IS WHEN AT STOP SIGN AT INTERSECTION OR CROSS STREET, WHILE IN DRIVE AND PROCE…
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THE PROBLEM IS WHEN DRIVING 2005 FORD ESCAPE THE ENGINE CUTS OUT. WHEN DRIVING ON INTERSTATE 5 AT 60 MPH THE ENGINE WILL SHUT OFF AND THEN START BACK UP. THE THEFT LIGHT LIGHTS UP WHEN THIS HAPPENS. ALSO, AT ANY SPEEDS THE ENGINE WILL CUT OUT. EXAMPLE IS WHEN AT STOP SIGN AT INTERSECTION OR CROSS STREET, WHILE IN DRIVE AND PROCEEDING ACROSS INTERSECTION THE CARS ENGINE AND ALL ELECTRICAL WILL TURN OFF. I WILL THEN HAVE TO SHIFT CAR INTO NEUTRAL AND RESTART CAR AND THEN SHIFT INTO DRIVE AND PROCEED ACROSS INTERSECTION HOPEFULLY WITHOUT GETTING HIT FROM OTHER CARS. THIS HAS HAPPENED WITH A CAR FULL OF GRANDCHILDREN ON SEVERAL OCCASIONS. THE CARS ENGINE CUT OUT HAPPENS AT GREATER OCCURRENCES WHEN DRIVING UP INCLINES.
NHTSA ODI #10389388
Mileage unknown · Feb 24, 2011
Unknown Or OtherVehicle Speed Control
IT FEELS LIKE A BRICK IS UNDERNEATH THE ACCELERATOR PEDAL. NO MATTER HOW HARD I PUSH DOWN, THE PEDAL DOESN'T BUDGE. THEN WITHOUT REASON THE PEDAL WORKS AGAIN. AT FIRST IT WOULD HAPPEN WHEN I SHIFT TO THIRD GEAR AND I WOULD BE IN THE FLOW OF TRAFFIC AND NOT OFTEN, MAYBE ONCE EVERY 7-8 MONTHS. NOW IT HAS OCCURRED EVERYDAY ONCE A D…
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IT FEELS LIKE A BRICK IS UNDERNEATH THE ACCELERATOR PEDAL. NO MATTER HOW HARD I PUSH DOWN, THE PEDAL DOESN'T BUDGE. THEN WITHOUT REASON THE PEDAL WORKS AGAIN. AT FIRST IT WOULD HAPPEN WHEN I SHIFT TO THIRD GEAR AND I WOULD BE IN THE FLOW OF TRAFFIC AND NOT OFTEN, MAYBE ONCE EVERY 7-8 MONTHS. NOW IT HAS OCCURRED EVERYDAY ONCE A DAY THE LAST THREE DAYS. ONE TIME BACKING UP. THE ACCELERATOR PEDAL WILL NOT ENGAGE.
NHTSA ODI #10385050
111,090 miles · Feb 7, 2011
Unknown Or Other
THE REAR HATCH WINDOW OF OUR 2005 FORD ESCAPE SUV EXPLODED WHILE PARKED IN OUR GARAGE. WE HEARD A LOUD BOOM, THEN THE SOUND OF GLASS SHATTERING. WE DISCOVERED THE REAR AUTO-SAFETY GLASS HAD BLOWN OUT AND WAS EVERYWHERE, COVERING A TWO GARAGE BAY AREA. IT WAS 3:30AM AND NO ONE WAS IN OR NEAR THE VEHICLE AT THE TIME.
NHTSA ODI #10381956
81,300 miles · Dec 2, 2010
Unknown Or Other
WHILE THE 2005 FORD ESCAPE WAS BEING DRIVEN ON A FOUR-LANE ROAD, THE GAS PEDAL STOPPED WORKING. THE CAR WAS GOING DOWNHILL AND THE DRIVER STEERED IT INTO A PARKING LOT. THERE, ON CLOSER INSPECTION UNDER THE DASHBOARD, IT WAS EVIDENT THAT THE THROTTLE CABLE HAD FAILED WHERE IT CONNECTS TO THE TOP OF THE ARTICULATING ARM OF THE GA…
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WHILE THE 2005 FORD ESCAPE WAS BEING DRIVEN ON A FOUR-LANE ROAD, THE GAS PEDAL STOPPED WORKING. THE CAR WAS GOING DOWNHILL AND THE DRIVER STEERED IT INTO A PARKING LOT. THERE, ON CLOSER INSPECTION UNDER THE DASHBOARD, IT WAS EVIDENT THAT THE THROTTLE CABLE HAD FAILED WHERE IT CONNECTS TO THE TOP OF THE ARTICULATING ARM OF THE GAS-PEDAL: DEPRESSING THE PEDAL DID NOT PULL THE CABLE; THE CABLE END PROTRUDED THROUGH A LITTLE TUBE AT THE TOP OF THE ARM, BUT WAS NOT ATTACHED TO THE ARTICULATING ARM. THE ARM MOVED FREELY WITHOUT ENGAGING THE CABLE. THIS FAILURE HAD RESULTED IN SUDDEN AND COMPLETE INABILITY TO ACCELERATE -- NO THROTTLE. UNDER CERTAIN DRIVING CONDITIONS (E.G. MERGING ONTO A HIGHWAY OR CROSSING A BUSY INTERSECTION WHERE CROSS-TRAFFIC IS NOT REQUIRED TO STOP AT A STOP SIGN OR A RED LIGHT) THIS SYSTEM FAILURE HAS A HIGH CHANCE OF RESULTING IN INJURY OR DEATH. IN THE PARKING LOT, THE OWNER ATTACHED A PAIR OF NEEDLE-NOSE VISE-GRIP PLIERS TO THE END OF THE CABLE AT THE TOP OF THE ARTICULATING ARM OF THE GAS PEDAL, AS A TEMPORARY FIX, AND DROVE THE CAR TO THE FORD DEALERSHIP ABOUT A MILE AWAY. AFTER INSPECTING THE CAR, THE FORD DEALERSHIP SERVICE DEPARTMENT ASCRIBED THE FAILURE TO "THROTTLE BODY BINDING" AND ADVISED COMPLETE REPLACEMENT OF THROTTLE BODY ASSEMBLY AND CABLE.
NHTSA ODI #10368993
Official recalls
4Sep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Sep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Apr 7, 2006
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITHOUT SIDE AIR CURTAINS OR MOONROOFS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." DURING TESTING, THE FREE MOTION HEAD FORM REGISTERED A MEASUREMENT ABOVE THE PERMITTED LIMIT AT THE LEFT HAND A-PILLAR TRIM AREA.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, PERSONAL INJURY TO OCCUPANTS MAY OCCUR.
Remedy: DEALERS WILL MAKE MODIFICATIONS TO THE ENERGY ABSORBING MATERIAL LOCATED ABOVE THE HEADLINER IN THE AFFECTED AREA FREE OF CHARGE. THE RECALL BEGAN ON MAY 19, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Dec 20, 2004
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
Consequence & remedy
Consequence: IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
Remedy: DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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