NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
459 reportsClear category filter62,000 miles · May 12, 2015
StructureSuspension
HEARD LOUD NOISE FROM REAR OF VEHICLE ESPECIALLY AT LOW SPEEDS. REMOVED INSIDE PANEL TO FIND THAT REAR PASSENGER WHEEL WELL RUSTED THROUGH CAUSING SHOCK MOUNT TO TEAR THROUGH FRAME AND WAS NO LONGER ATTACHED TO FRAME. CONSULTED WITH FORD, NO RECALL FOR THIS MODEL YEAR,,,BUT FOR PREVIOUS YEAR AND FOLLOWING YEAR?!! TOOK VEHICLE TO…
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HEARD LOUD NOISE FROM REAR OF VEHICLE ESPECIALLY AT LOW SPEEDS. REMOVED INSIDE PANEL TO FIND THAT REAR PASSENGER WHEEL WELL RUSTED THROUGH CAUSING SHOCK MOUNT TO TEAR THROUGH FRAME AND WAS NO LONGER ATTACHED TO FRAME. CONSULTED WITH FORD, NO RECALL FOR THIS MODEL YEAR,,,BUT FOR PREVIOUS YEAR AND FOLLOWING YEAR?!! TOOK VEHICLE TO BODY SHOP FOR REPAIRS. VEHICLE FOR KIDS AND DEEMED UNSAFE OR DANGEROUS FOR THEM. FORD...I BUY A LOT OF VEHICLES FROM YOU...YOU NEED TO MAKE THIS RIGHT FOR US!
NHTSA ODI #10716059
211,000 miles · May 8, 2015
StructureSuspension
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROAD AND OBSERVED THAT THE REAR PASSENGER SIDE UNDERCARRIAGE WAS CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR PASSENGER WHE…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROAD AND OBSERVED THAT THE REAR PASSENGER SIDE UNDERCARRIAGE WAS CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR PASSENGER WHEEL BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 211,000.
NHTSA ODI #10715292
190,000 miles · May 5, 2015
StructureSuspension
RIGHT REAR SHOCK TOWER IS RUSTED ALL THE WAY THROUGH,WHILE THE LEFT SIDE LOOKS BRAND NEW.A MECHANIC SAID HE HAS FIXED AT LEAST 20 OF THESE.THE PRICE FOR THE FIX QUOTED TO ME WAS BETWEEN $800.00 AND $1000.00.THIS SHOULD BE A RECALL.WE THE ESCAPE BUT THIS JUST IS NOT FAIR. *TR
NHTSA ODI #10714560
118,000 miles · May 4, 2015
StructureSuspension
PURCHASED JUNE 2005 AS A USED VEHICLE W/ 18,000 MILES. ALWAYS GARAGE KEPT. NOTICED A POPPING NOISE FROM THE PASSAGE REAR. INVESTIGATED AND FOUND THE INNER WHEEL WELL. AREA WERE THE SHOCK BOLT'S TO HAS ALMOST COMPLETELY RUSTED OUT. READ OF OTHER PEOPLE HAVING SAME ISSUES ON THE INTERNET. CAR IS UNSAFE TO DRIVE UNTIL REPAIRED. WIL…
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PURCHASED JUNE 2005 AS A USED VEHICLE W/ 18,000 MILES. ALWAYS GARAGE KEPT. NOTICED A POPPING NOISE FROM THE PASSAGE REAR. INVESTIGATED AND FOUND THE INNER WHEEL WELL. AREA WERE THE SHOCK BOLT'S TO HAS ALMOST COMPLETELY RUSTED OUT. READ OF OTHER PEOPLE HAVING SAME ISSUES ON THE INTERNET. CAR IS UNSAFE TO DRIVE UNTIL REPAIRED. WILL CONSULT A BODY SHOP ON REPAIRS. FORD NEEDS TO MAN UP AND OFFER A FIX FOR THIS ISSUE! *TR
NHTSA ODI #10714358
110,000 miles · May 1, 2015
Suspension
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING 30 MPH, THE VEHICLE MADE A RATTLING NOISE FROM THE REAR PASSENGER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE WHEEL WELL RUSTED AND CAUSED THE SHOCKS TO BECOME INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWA…
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TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING 30 MPH, THE VEHICLE MADE A RATTLING NOISE FROM THE REAR PASSENGER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE WHEEL WELL RUSTED AND CAUSED THE SHOCKS TO BECOME INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
NHTSA ODI #10714117
127,000 miles · Apr 26, 2015
Suspension
I HAVE A 2005 FORD ESCAPE AND THE PASSENGER SIDE REAR WHEEL WELL HAS RUSTED OUT TO THE POINT THAT WHERE THE SHOCK IS MOUNTED HAS BROKEN FREE OF THE INNER FENDER WELL CAUSING HANDLING PROBLEMS WITH THE VEHICLE. I AM CONCERNED THAT THIS MAY CAUSE AN ACCIDENT. I REALLY THINK AN AREA OF THIS GREAT IMPORTANCE SHOULD NOT EVER RUST O…
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I HAVE A 2005 FORD ESCAPE AND THE PASSENGER SIDE REAR WHEEL WELL HAS RUSTED OUT TO THE POINT THAT WHERE THE SHOCK IS MOUNTED HAS BROKEN FREE OF THE INNER FENDER WELL CAUSING HANDLING PROBLEMS WITH THE VEHICLE. I AM CONCERNED THAT THIS MAY CAUSE AN ACCIDENT. I REALLY THINK AN AREA OF THIS GREAT IMPORTANCE SHOULD NOT EVER RUST OUT LET ALONE IN JUST 10 YEARS. I FEEL THIS IS AN ENGINEERING PROBLEM ON FORD MOTOR COMPANIES PART. I DID SOME RESEARCH AND FOUND THAT THIS SEEMS TO BE A COMMON PROBLEM ON THIS MODEL. WERE DO I GO NEXT AND I CAN SEE THIS BEING A COSTLY REPAIR AS WELL. HELP!!! *TR
NHTSA ODI #10712904
132,000 miles · Apr 22, 2015
Suspension
WHILE DRIVING INTO WORK MY WIFE HEARD A LOUD BANG FROM THE REAR END. ONCE I INSPECTED IT, THE WHOLE PASSENGER REAR SHOCK MOUNT HAS RUSTED COMPLETELY OFF, SENDING THE TOP OF THE SHOCK THROUGH THE FENDER INSIDE COVER. INSPECTING THE DRIVERS SIDE, IT'S RUSTED ALL THE WAY AROUND THE SHOCK MOUNT, ONLY BEING HELD ON BY THE BOTTOM WELD…
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WHILE DRIVING INTO WORK MY WIFE HEARD A LOUD BANG FROM THE REAR END. ONCE I INSPECTED IT, THE WHOLE PASSENGER REAR SHOCK MOUNT HAS RUSTED COMPLETELY OFF, SENDING THE TOP OF THE SHOCK THROUGH THE FENDER INSIDE COVER. INSPECTING THE DRIVERS SIDE, IT'S RUSTED ALL THE WAY AROUND THE SHOCK MOUNT, ONLY BEING HELD ON BY THE BOTTOM WELD. IT SEEMS LIKE THERE'S A REAL THICK MEMBRANE SMEARED UNDER FENDER WELL. OTHERWISE, THE VEHICLE IS IN REAL GOOD SHAPE. I CAN'T BELIEVE THE POOR ENGINEERING THAT WENT INTO THIS VEHICLE. OH YEAH, WE JUST PAID IT OFF IN MARCH THROUGH FORD MOTOR CREDIT. IT'LL COST MORE TO FIX THE PROBLEM THEN WHAT I COULD GET OUT OF IT. I CAN'T BELIEVE HOW A FORD DEALER COULD POSSIBLY NOT SEE THIS BEFORE IT WAS SOLD TO US. *TR
NHTSA ODI #10712125
130,000 miles · Apr 19, 2015
StructureSuspension
ONE DAY I NOTICED THAT SOME OF THE UNDERCOATING IN THE REAR RIGHT WHEN WAS GONE, UPON FURTHER INSPECTION I NOTICED THAT THERE WAS HOLE IN THE WHEEL WELL. AFTER RESEARCHING ONLINE, I LEARNED THAT THIS IS A COMMON PROBLEM. ALTHOUGH MY PROBLEM IS NOT AS SERIOUS AS SOME OF THE STORIES I READ, I STILL FEEL THAT IT IS SAFETY ISSUE A…
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ONE DAY I NOTICED THAT SOME OF THE UNDERCOATING IN THE REAR RIGHT WHEN WAS GONE, UPON FURTHER INSPECTION I NOTICED THAT THERE WAS HOLE IN THE WHEEL WELL. AFTER RESEARCHING ONLINE, I LEARNED THAT THIS IS A COMMON PROBLEM. ALTHOUGH MY PROBLEM IS NOT AS SERIOUS AS SOME OF THE STORIES I READ, I STILL FEEL THAT IT IS SAFETY ISSUE AND AN ACCIDENT WAITING TO HAPPEN. AS TIME GOES BY THE RUST WILL CONTINUE TO GROW AND I'M AFRAID OF THE CONSEQUENCES. I CALLED FORD TO VOICE MY CONCERN, BUT THEY SAID THAT THEY ARE NOT DOING ANYTHING TO REPAIR THE PROBLEM. JUST LIKE EVERYONE, I WANT PEOPLE TO BE AWARE OF THE ISSUE AND HOPEFULLY FORD WILL REALIZED THAT THIS IS A SAFETY ISSUE. *TR
NHTSA ODI #10706567
135,000 miles · Apr 18, 2015
StructureSuspensionWheels
WE STARTED TO NOTICE A "CLUNKY" NOISE COMING FROM THE RIGHT REAR WHEEL HUB. UPON INSPECTION, THE RIGHT REAR WHEEL HUB IS OVER 50% RUSTED OUT. THE LEFT REAR WHEEL HUB IS INTACT. WE CAN NOT DRIVE VEHICLE FEARING A STRUCTURAL FAILURE WILL RESULT IN AN ACCIDENT OR INJURY. AFTER RESEARCHING THIS ISSUE ON THE INTERNET, IT SEEMS T…
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WE STARTED TO NOTICE A "CLUNKY" NOISE COMING FROM THE RIGHT REAR WHEEL HUB. UPON INSPECTION, THE RIGHT REAR WHEEL HUB IS OVER 50% RUSTED OUT. THE LEFT REAR WHEEL HUB IS INTACT. WE CAN NOT DRIVE VEHICLE FEARING A STRUCTURAL FAILURE WILL RESULT IN AN ACCIDENT OR INJURY. AFTER RESEARCHING THIS ISSUE ON THE INTERNET, IT SEEMS TO BE A COMMON PROBLEM FOR THIS MODEL, AND OTHER FORD MODELS. *TR
NHTSA ODI #10706412
116,543 miles · Apr 16, 2015
Service BrakesStructureSuspension
I HAVE A 2005 FORD ESCAPE TOOK IT TO A SHOP TODAY BECAUSE OF THE BANGING FROM THE SUSPENSION. WHEN THE MECHANIC PUT THE CAR ON THE LIFT HE SAW THAT THE ENTIRE WHEEL WELL AROUND THE SHOCK ABSORBER WAS RUSTED COMPLETELY OUT. THE EXTRA STRESS ON THE SHOCK ABSORBER CAUSED THE BOLT ON THE TOP TO BREAK OFF. THE STRESS ALSO CAUSED THE …
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I HAVE A 2005 FORD ESCAPE TOOK IT TO A SHOP TODAY BECAUSE OF THE BANGING FROM THE SUSPENSION. WHEN THE MECHANIC PUT THE CAR ON THE LIFT HE SAW THAT THE ENTIRE WHEEL WELL AROUND THE SHOCK ABSORBER WAS RUSTED COMPLETELY OUT. THE EXTRA STRESS ON THE SHOCK ABSORBER CAUSED THE BOLT ON THE TOP TO BREAK OFF. THE STRESS ALSO CAUSED THE REAR BREAK LINE TO FRAY ALMOST TO THE POINT OF BREAKING COMPLETELY. THIS CAR IS NO LONGER SAFE TO DRIVE. I AM JUST HAPPY THAT MY BREAK LINE DIDN'T BREAK WHILE I WAS ON THE ROAD. I DO NOT REALLY KNOW WHAT OPTIONS I HAVE WITH THE CAR SINCE IT IS THE ONLY CAR I OWN AND I HAVE NO OTHER WAY TO GET TO AND FROM WORK. *TR
NHTSA ODI #10706198
Official recalls
4Sep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence & remedy
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Additional source detail variants (2)
Power Train:automatic Transmission:lever And Linkage:floor Shift
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Power Train:automatic Transmission:gear Position Indication (prndl)
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Consequence: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Sep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Consequence & remedy
Consequence: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Apr 7, 2006
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITHOUT SIDE AIR CURTAINS OR MOONROOFS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." DURING TESTING, THE FREE MOTION HEAD FORM REGISTERED A MEASUREMENT ABOVE THE PERMITTED LIMIT AT THE LEFT HAND A-PILLAR TRIM AREA.
Consequence & remedy
Consequence: IN THE EVENT OF A VEHICLE CRASH, PERSONAL INJURY TO OCCUPANTS MAY OCCUR.
Remedy: DEALERS WILL MAKE MODIFICATIONS TO THE ENERGY ABSORBING MATERIAL LOCATED ABOVE THE HEADLINER IN THE AFFECTED AREA FREE OF CHARGE. THE RECALL BEGAN ON MAY 19, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Dec 20, 2004
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
Consequence & remedy
Consequence: IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
Remedy: DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP12006 · Electronic Throttle Body Malfunction
Opened Oct 2, 2012 · Closed Feb 21, 2013
Status: closed (inferred from source dates) · Engine
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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