2014 Ford Edge

The contact owns a 2014 Ford Edge. The contact stated that the back over prevention camera intermittently failed to operate as needed. The contact stated that the failure was related to NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 64,000.

The contact owns a 2014 Ford Edge. The contact stated that while shifted into reverse(R), the rear-view camera image was either black or displayed upside down. The contact stated that the failure was intermittent. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 98,000.

The contact owns a 2014 Ford Edge. The contact stated that while attempting to decelerate and depressing the brake pedal, there was an abnormal grinding sound coming from the brakes. Additionally, the contact stated that the vehicle failed to detect other nearby vehicles as intended. The vehicle was taken to a local Pep Boys, where the rear rotors and brake pads were replaced. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken back to the same local Pep Boys, where the vehicle was diagnosed with a check engine, transmission, ABS, Cruise Control Module, and seat module failure. The local Pep Boys diagnosed the vehicle with an ABS module failure that impacted the performance of several other safety features. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired because there was no recall associated with the VIN. The vehicle was not repaired. In addition, the contact related the failure to NHTSA Campaign Number: 16V733000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

When I purchased my 2014 Ford Edge SEL from North Central Ford, I informed the dealership that the backup camera consistently displayed the error message: “Camera is unavailable, please contact your dealership.” This occurred every time the vehicle was placed in reverse. Additionally, the SYNC display would become unresponsive, disabling access to the phone, climate control, radio, and other settings. The dealership refused to fix the issue and instead offered to replace the entire SYNC system with an upgrade costing around $800. This issue has persisted since purchase in January 2018. The Ford Edge has significant blind spots, and the backup camera is essential for safe reversing. I recently discovered that Ford issued a recall for similar issues, but my model is not included—even though it clearly suffers from the same defect. I request that the 2014 Ford Edge SEL be included in the recall to address this safety-critical issue.

My vehicle started having a "spongy" pedal feel when I pushed on my brakes going to work and returning home. I was going to be taking my grandchildren to Branson, MO, on Thursday morning, [XXX], and was able to get Marvin Merritt, mechanic, to look at my vehicle before leaving to make sure we would be okay traveling. Marvin notified me that my brake booster needed replace and it was not safe to travel. I made other arrangements to go to Branson. When I got back I paid Marvin for services rendered and got my letter from the Ford Motor Company Dated March 2024. I took my letter, the invoice from Marvin Merritt and turned it into Friendly Ford Dealership / Service man, Derrick and he filed a claim for me and said he did not see any reason why they would deny my claim based on the information I turned in. I waited 4 week, calling weekly for updates, before being told my claim was being denied. Derrick gave me the following number to call 1-800-392-3673 and they stated they would not honor the warrenty because it was not fixed at a Ford Dealership. I asked for an email or mailing address so I could send my information to them and was denied. She stated she would give me a claim number which was case # [XXX]. and I shared the following information on the phone. 1.“I received Ford’s March 2024 letter stating that if my vehicle had exceeded 150,000 miles, coverage would continue through November 30, 2025. My vehicle had exceeded that mileage, so I relied on this written coverage.” 2.“I had the brake booster repaired on July 11, 2025—well within the coverage period Ford outlined. Despite this, my claim was denied.” 3.“I am requesting Ford to honor its written commitment and reimburse the cost of my repair. Given that this matter involves a brake system safety issue, I trust Ford will resolve this promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Edge. The contact stated that while driving at slower speeds, the vehicle hesitated while accelerating with the accelerator pedal depressed, and the vehicle to respond as needed. The check engine warning light was illuminated. The contact stated the vehicle was consuming an excessive amount of fuel, with an abnormal burning metal odor entering the cabin of the vehicle through the air vents. The contact scanned the vehicle with an OBD-2 scanner and retrieved error codes for the Power Control Module, Steering Column Control Module, and Power Train Control Module. The vehicle was taken to a local dealer to be diagnosed; however, the cause of the failure was unknown because the contact had previously cleared the error codes twice. The contact related the failure to Manufacturer Recall: 24E10; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

The contact owns a 2014 Ford Edge. The contact stated while reversing, the rearview camera image was black intermittently, and a message to contact the dealer was displayed. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.