NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
427 reportsClear category filter42,228 miles · Aug 19, 2015
Power TrainUnknown Or Other
I WAS DRIVING ON THE HIGHWAY AND THERE WAS A SLIGHT JOLT.THE SERVICE ENGINE SOON LIGHT CAME ON AND I LOST ALL ACCELERATION. WHEN I STEPPED ON THE GAS NOTHING WHAT HAPPENING. I WAS ABLE TO COAST TO THE SHOULDER AND PUT THE VEHICLE IN PARK. IN PARK THE VEHICLE IDLED VERY ROUGH. I TURNED THE VEHICLE OFF AND MOMENTS I TRIED TO TURN …
Read full complaint
I WAS DRIVING ON THE HIGHWAY AND THERE WAS A SLIGHT JOLT.THE SERVICE ENGINE SOON LIGHT CAME ON AND I LOST ALL ACCELERATION. WHEN I STEPPED ON THE GAS NOTHING WHAT HAPPENING. I WAS ABLE TO COAST TO THE SHOULDER AND PUT THE VEHICLE IN PARK. IN PARK THE VEHICLE IDLED VERY ROUGH. I TURNED THE VEHICLE OFF AND MOMENTS I TRIED TO TURN THE VEHICLE AND IT TOOK ABOUT 5 SECONDS FOR THE VEHICLE TO TURN OVER, BUT WHEN IT DID TURN ON THE WARNING LIGHT WAS GONE AND THE GAS PEDAL WORKED. WHEN I STEPPED ON THE GAS THE RPM'S WENT UP. I PUT THE CAR IN DRIVE AND IT WORKED NORMAL. I'VE READ A ABOUT 100 REVIEWS FROM THREE DIFFERENT WEBSITES FROM PEOPLE WHO THIS SAME THING HAS HAPPENED. THIS SEEMS TO BE A INHERIT AND COMMON PROBLEM.
NHTSA ODI #10749798
45,894 miles · Aug 16, 2015
Unknown Or Other
AS WITH MANY OTHER EDGE OWNERS, THE DOOR SENSOR CONTINUES TO MALFUNCTION. NUMEROUS INCIDENTS ARE REPORTED AND DISCUSSED ONLINE. THE "DOOR OPEN" INDICATOR LIGHTS UP, INTERIOR LIGHTS REMAIN ON AND THE ALARM CANNOT BE ACTIVATED. MY DEALER FIRST WANTED TO CHARGE ME TO REPAIR; THEN, REPAIRED IT AT NO COST, AFTER I WROTE A LETTER T…
Read full complaint
AS WITH MANY OTHER EDGE OWNERS, THE DOOR SENSOR CONTINUES TO MALFUNCTION. NUMEROUS INCIDENTS ARE REPORTED AND DISCUSSED ONLINE. THE "DOOR OPEN" INDICATOR LIGHTS UP, INTERIOR LIGHTS REMAIN ON AND THE ALARM CANNOT BE ACTIVATED. MY DEALER FIRST WANTED TO CHARGE ME TO REPAIR; THEN, REPAIRED IT AT NO COST, AFTER I WROTE A LETTER TO THE SENIOR VP AND SERVICE MANAGER. THIS WAS ON 1/5/15; WHEN THE TECH REPORTEDLY CLEANED THE SENSOR. NOW, IT'S ABOUT SEVEN MONTHS LATER AND THE PROBLEM HAS STARTED AGAIN AND LIKE MANY OTHERS, I AM EXTREMELY FRUSTRATED. A RECALL SHOULD BE IN ORDER. PLEASE HELP ME AND THE MANY OTHER UNHAPPY AND CONCERNED OWNERS.
NHTSA ODI #10748963
49,400 miles · Aug 15, 2015
Unknown Or Other
"DOOR AJAR" SIGN WILL NOT GO OFF AFTER SEVERAL ATTEMPTS TO SHUT THE DOOR PROPERLY. THE SIGN STAYS ON DURING A DRIVE WITH SEVERAL ALERTS TO STOP THE CAR, "SHIFT TO PARK" AND SHUT THE DOOR. ALSO, WHEN YOU TRY TO LOCK THE DOOR MANUALLY, THE SYSTEM STILL THINKS THE DOOR IS OPEN AND WILL NOT LOCK. THIS IS A ISSUE OF SAFETY FOR THE DR…
Read full complaint
"DOOR AJAR" SIGN WILL NOT GO OFF AFTER SEVERAL ATTEMPTS TO SHUT THE DOOR PROPERLY. THE SIGN STAYS ON DURING A DRIVE WITH SEVERAL ALERTS TO STOP THE CAR, "SHIFT TO PARK" AND SHUT THE DOOR. ALSO, WHEN YOU TRY TO LOCK THE DOOR MANUALLY, THE SYSTEM STILL THINKS THE DOOR IS OPEN AND WILL NOT LOCK. THIS IS A ISSUE OF SAFETY FOR THE DRIVER, AND PASSENGERS (ESPECIALLY CHILDREN) IF THEIR DOOR CANNOT BE PROPERLY LOCKED. WHEN THIS FIRST STARTED HAPPENING THE SIGN WOULD GO OFF AFTER 3-5 ATTEMPTS. NOW AFTER 10 DAYS OF HAVING THIS ISSUE, THIS SIGN WILL NOT GO OFF AT ALL. AS WELL AS THE CABIN LIGHTS WILL NOT GO OFF FOR AN EXTENDED PERIOD OF TIME, DRAINING THE BATTERY (EVEN IF THE CAR IS NOT TURNED ON). FINALLY, I TOOK MY VEHICLE TO THE LOCAL FORD DEALERSHIP AND THE SPRING IS BROKEN INSIDE THE DOOR, THE SAME ISSUE WITH OTHER FORD BRANDS THEY HAVE ALREADY RECALLED. THIS IS A MAJOR SAFETY ISSUE FOR TRANSPORTING CHILDREN DUE TO THE SAFETY ISSUE SINCE THE DOOR WILL NOT LOCK. I HOPE THIS ISSUE IS TAKEN UNDER SERIOUS CONSIDERATION SINCE THIS IS CLEARLY A ISSUE FOR THE 2013 FORD EDGE AS MANY OTHERS HAVE HAD THIS ISSUE AS WELL.
NHTSA ODI #10748928
21,500 miles · Aug 11, 2015
Electrical SystemExterior LightingUnknown Or Other
RIGHT BEFORE OUR 3 YEAR WARRANTY EXPIRED THE "DRIVERS DOOR AJAR" WARNING LIGHT CAME ON. WE CHECKED IT OUT AND OTHER ITEMS AND ALL SEEMED TO BE OK. ONE OR TWO DAYS LATER IT CAME ON AGAIN AND CLEARED WHEN WE SHUT THE DOOR SEVERAL TIMES. NOW 8 DAYS OUT OF WARRANTY IT SEEMS TO COME ON ALMOST ALL THE TIME AND WON'T CLEAR. ALSO, THE D…
Read full complaint
RIGHT BEFORE OUR 3 YEAR WARRANTY EXPIRED THE "DRIVERS DOOR AJAR" WARNING LIGHT CAME ON. WE CHECKED IT OUT AND OTHER ITEMS AND ALL SEEMED TO BE OK. ONE OR TWO DAYS LATER IT CAME ON AGAIN AND CLEARED WHEN WE SHUT THE DOOR SEVERAL TIMES. NOW 8 DAYS OUT OF WARRANTY IT SEEMS TO COME ON ALMOST ALL THE TIME AND WON'T CLEAR. ALSO, THE DOME LIGHTS STAY ON TOO. I CALLED THE DEALER AND SAID IT WOULD COST ME $125 BUCKS TO DIAGNOSE PLUS REPAIR. HE SAID I COULD CALL FORD. I CALLED FORD AND SPOKE TO KEVIN WHO CREATED CASE # CAS7689552, BUT GOT DISCONNECTED. HIS STATEMENT WAS TO BRING IT IN TO A DEALER AND THEN THEY WOULD DECIDE WHAT THEY WOULD DO FOR ME AFTER INSPECTION. I REALLY THOUGHT FORD WOULD JUST FIX THIS. I THEN CALLED BACK AND SPOKE TO KENDRA WHO WAS NICE BUT SAME THING. I ASKED HER WHAT SHE THOUGHT I COULD EXPECT AND SHE SAID IN THE BEST CASE I WOULD BE RESPONSIBLE FOR A PORTION OF THE BILL. I LOOKED ONLINE AND SAW ONE GUY TAKE THE WHOLE DOOR OFF TO FIX AND ANOTHER WHO CLEANED FOR A TEMP FIX. THERE WERE A LOT OF OTHER PEOPLE REPORTING SAME PROBLEM. THIS HAS TO BE AN ENGINEERING FLAW AND FORD KNOWS THIS. IT IS ALSO UNSAFE TO DRIVE AFTER DARK WITH YOUR INSIDE DOME LIGHTS ON AND YOUR DOOR CHIMING. PLEASE GET A RECALL ON THIS! I DON'T KNOW WHAT TO DO YET BUT I CANNOT AFFORD A $500 REPAIR BILL ON SOMETHING SO STUPID AS THIS. SHAME ON FORD.
NHTSA ODI #10748006
24,000 miles · Aug 9, 2015
Unknown Or Other
THE DOOR LATCH SENSOR IS FAULTY RESULTING IN THE DOOR AJAR ALERT STAYING ON CONSTANTLY, EVEN WHEN ALL DOORS ARE CLOSED PROPERLY. THE VEHICLE IS UNABLE TO BE LOCKED WHILE DRIVING AND INTERIOR LIGHTS STAY ON FOR A LONG TIME AFTER VEHICLE IS TURNED OFF DUE TO SENSOR ISSUE, THUS DRAINING THE BATTERY.
NHTSA ODI #10747320
59,000 miles · Aug 5, 2015
Electrical SystemUnknown Or Other
DOOR AJAR AND LATCH ISSUE - THE DOOR AJAR SIGNAL STAYS ON WHEN I CLOSE MY DOOR AND THEN INTERIOR LIGHT STAYS ON. I THEN AM UNABLE TO LOCK THE DOORS WHILE BEING IN THE VEHICLE AND I BELIEVE THIS HAS SOMETHING TO DO WITH A FAULTY LATCH. WHEN I MOVE THE LATCH WITH MY FINGERS, THE DOOR AJAR LIGHT WILL TEMPORARILY GO OFF BUT SOMETIME…
Read full complaint
DOOR AJAR AND LATCH ISSUE - THE DOOR AJAR SIGNAL STAYS ON WHEN I CLOSE MY DOOR AND THEN INTERIOR LIGHT STAYS ON. I THEN AM UNABLE TO LOCK THE DOORS WHILE BEING IN THE VEHICLE AND I BELIEVE THIS HAS SOMETHING TO DO WITH A FAULTY LATCH. WHEN I MOVE THE LATCH WITH MY FINGERS, THE DOOR AJAR LIGHT WILL TEMPORARILY GO OFF BUT SOMETIMES WILL EVEN COME BACK ON WHILE MY CAR IS IN MOTION. I BOUGHT THE CAR IN APRIL AND THIS IS THE FIRST TIME THIS HAS OCCURRED.
NHTSA ODI #10746294
35,000 miles · Aug 2, 2015
Unknown Or Other
DATE ABOVE IS FIRST ALERT. HAPPENS EVERYDAY NOW. DOOR LATCH MECHANISM WILL NOT ENGAGE WHEN THE DOOR IS CLOSED, AND THE DOOR AJAR WARNING LIGHT WILL ILLUMINATE. DOORS WILL NOT LOCK AND LIGHTS STAY ON. IT IS DANGEROUS ESPECIALLY AT NIGHT WHEN THE INTERIOR LIGHTS ARE ON AND YOU ARE TRYING TO DRIVE. THEY ONLY GO OUT WHEN CAR IS…
Read full complaint
DATE ABOVE IS FIRST ALERT. HAPPENS EVERYDAY NOW. DOOR LATCH MECHANISM WILL NOT ENGAGE WHEN THE DOOR IS CLOSED, AND THE DOOR AJAR WARNING LIGHT WILL ILLUMINATE. DOORS WILL NOT LOCK AND LIGHTS STAY ON. IT IS DANGEROUS ESPECIALLY AT NIGHT WHEN THE INTERIOR LIGHTS ARE ON AND YOU ARE TRYING TO DRIVE. THEY ONLY GO OUT WHEN CAR IS GOING FORWARD. BIG SAFETY HAZARD. I HAVE TOLD FORD ABOUT IT AND HAVE MET MANY OTHERS WITH SAME PROBLEM. THEY WANT ME TO PAY FOR THIS SAFETY FEATURE $350. IT SHOULD BE RECALLED SO ALL OWNERS CAN FEEL SAFE WITH THE DOORS CLOSING, LOCKING AND INTERIOR LIGHTS NOT ILLUMINATING WHILE TRYING TO DRIVE. AND THE MOST ANNOYING BEEPING TO ALERT YOU THAT THE DOOR IS AJAR. IT HAS BEEN GOING ON FOR 1.5 YEARS. I HAD THEM LUBE AND CLEAN IT ONCE AND IT JUST RETURNED. I DID PAY FOR THAT SERVICE. JUST LOOK AT THE FORD EDGE FORUMS. IT IS HAPPENING TO TOO MANY PEOPLE.
NHTSA ODI #10745647
29,500 miles · Jul 30, 2015
Electrical SystemUnknown Or Other
THE DOOR AJAR SENSOR ON DRIVER'S DOOR HAS FAILED 3 TIMES. THE FIRST TIME WAS THE DAY WE PURCHASED THE VEHICLE. THE DEALERSHIP FIXED IT. THE NEXT TIME WAS IN FEBRUARY. NOW IT HAS FAILED AGAIN. AFTER YOU ENTER THE VEHICLE, AND SHUT THE DOOR THE SENSOR STILL READS AS THE DOOR IS OPEN. THE DOORS WILL NOT LOCK THE INTERIOR LIGHT…
Read full complaint
THE DOOR AJAR SENSOR ON DRIVER'S DOOR HAS FAILED 3 TIMES. THE FIRST TIME WAS THE DAY WE PURCHASED THE VEHICLE. THE DEALERSHIP FIXED IT. THE NEXT TIME WAS IN FEBRUARY. NOW IT HAS FAILED AGAIN. AFTER YOU ENTER THE VEHICLE, AND SHUT THE DOOR THE SENSOR STILL READS AS THE DOOR IS OPEN. THE DOORS WILL NOT LOCK THE INTERIOR LIGHTS WILL NOT GO OUT, AND WHO KNOWS WHAT ELSE ISN'T ACTIVATED.
NHTSA ODI #10745090
71,000 miles · Jul 25, 2015
Electrical SystemExterior LightingUnknown Or Other
AT FIRST I NOTICED THAT EVEN THOUGH THE DOOR BEHIND THE DRIVER WAS PROPERLY SHUT THE DOOR AJAR LIGHT WAS STILL ON IT WAS FOR A FEW DAYS UNTIL NOW THE INTERIORS LIGHTS NOW WON'T GO OFF WHEN I LEAVE THE CAR AND ACTIVATE THE ALAR.
NHTSA ODI #10743461
32,000 miles · Jul 23, 2015
Unknown Or Other
WHEN ALL THE CAR DOORS ARE PROPERLY CLOSED, THE DOOR AJAR WARNING LIGHT COMES ON NUMEROUS TIMES, AND THE FREQUENCY HAS INCREASED, CAUSING THE DOORS NOT TO LOCK.
NHTSA ODI #10735930
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Illustration