NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
300 reportsClear category filter38,792 miles · Oct 2, 2014
Structure
MY VEHICLE IS A 2014 FORD EDGE WITH LESS 40,000 MILES. THE DOOR AJAR SENSOR IS MALFUNCTIONING THUS PREVENTING THE DOOR TO LOCK WHILE VEHICLE IS IN MOTION AND THE INTERIOR DOME LIGHT STAYS ON WHILE DRIVING. MY CHILD HAS OPENED THE DOOR ON MANY OCCASIONS WHILE VEHICLE WAS IN MOTION AND ALMOST FELL OUT. FORD IS AWARE OF THIS ISSUE …
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MY VEHICLE IS A 2014 FORD EDGE WITH LESS 40,000 MILES. THE DOOR AJAR SENSOR IS MALFUNCTIONING THUS PREVENTING THE DOOR TO LOCK WHILE VEHICLE IS IN MOTION AND THE INTERIOR DOME LIGHT STAYS ON WHILE DRIVING. MY CHILD HAS OPENED THE DOOR ON MANY OCCASIONS WHILE VEHICLE WAS IN MOTION AND ALMOST FELL OUT. FORD IS AWARE OF THIS ISSUE AND THERE MANY ONLINE FORUMS WITH CUSTOMERS HAVING THE SAME ISSUE DATING BACK TO 2010. AND INSTEAD OF DOING RECALL FORD HAS ISSUED A TSB. *TR
NHTSA ODI #10640829
42,000 miles · Sep 9, 2014
Structure
THE DOOR AJAR WARNING LIGHT CONTINUED TO STAY ON EVEN AFTER CLOSING THE DRIVER SIDE DOOR. WE "GOOGLED" THE SITUATION AND FOUND OUT THAT MANY OWNERS OF FORD EDGE VEHICLES HAVE REPORTED THIS PROBLEM. WE TOOK IT TO A DEALERSHIP TO GET REPAIRED. WE DID HAVE AN EXTENDED WARRANTY, BUT ENDED UP PAYING $150 DIAGNOSTIC FEE. THE TOTA…
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THE DOOR AJAR WARNING LIGHT CONTINUED TO STAY ON EVEN AFTER CLOSING THE DRIVER SIDE DOOR. WE "GOOGLED" THE SITUATION AND FOUND OUT THAT MANY OWNERS OF FORD EDGE VEHICLES HAVE REPORTED THIS PROBLEM. WE TOOK IT TO A DEALERSHIP TO GET REPAIRED. WE DID HAVE AN EXTENDED WARRANTY, BUT ENDED UP PAYING $150 DIAGNOSTIC FEE. THE TOTAL COST WAS $459.00 (EXTENDED WARRANTY PAID). AFTER READING THE BLOGS ABOUT THIS REPAIR, WE WOULD LIKE TO SEE THIS BE A RECALL FOR THE VEHICLE. *TR
NHTSA ODI #10632035
68,000 miles · Aug 27, 2014
Structure
WHEN THE DRIVER'S DOOR IS CLOSED THE DISPLAY PANEL SHOWS THE DRIVER'S SIDE DOOR IS OPEN. *TR
NHTSA ODI #10628674
35,000 miles · Aug 20, 2014
Structure
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THE DRIVER'S SIDE DOOR WARNING LIGHT ILLUMINATED ALTHOUGH THE DOOR WAS NOT OPEN. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
NHTSA ODI #10626833
56,000 miles · Aug 19, 2014
Electrical SystemStructure
AFTER CLOSING THE DOOR THEN STARTING THE VEHICLE THE "DOOR AJAR" WILL NOT GO OFF WHICH NOTIFIES THE DRIVER TO PUT THE VEHICLE IN PARK. I THINK THIS IS A SAFETY ISSUE AS THE VEHICLE MAY NOT PROTECT THE DRIVER AND PASSENGERS IN THE EVENT AN ACCIDENT OCCURS. I ALSO NOTICED THAT WHEN TURNING THE VEHICLE OFF TO GET GAS OR ETCETERA, I…
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AFTER CLOSING THE DOOR THEN STARTING THE VEHICLE THE "DOOR AJAR" WILL NOT GO OFF WHICH NOTIFIES THE DRIVER TO PUT THE VEHICLE IN PARK. I THINK THIS IS A SAFETY ISSUE AS THE VEHICLE MAY NOT PROTECT THE DRIVER AND PASSENGERS IN THE EVENT AN ACCIDENT OCCURS. I ALSO NOTICED THAT WHEN TURNING THE VEHICLE OFF TO GET GAS OR ETCETERA, IT KEEPS NOTIFYING YOU TO PUT THE VEHICLE IN PARK. I THINK THIS IS DIRECTLY RELATED TO THE DOOR LATCH BEING FAULTY. FORD WANTS $400 TO REPAIR THIS ITEM WHICH I THINK IS A SAFETY ISSUE AND SHOULD BE RECALLED AS MANY EDGE OWNERS ARE EXPERIENCING THE SAME FAULTS. *TR
NHTSA ODI #10626484
60,353 miles · Jul 30, 2014
Electrical SystemStructure
MY DOOR AJAR LIGHT CONTINUES TO COME ON. I SHUT THE DOOR MULTIPLE TIMES AND SOMETIMES IT TURNS OFF AND SOME TIMES IT DOESN'T. I THINK THE LOCK OR LATCH ON THE DOOR IS FAULTY. *TR
NHTSA ODI #10617660
38,850 miles · Jul 28, 2014
Electrical SystemStructure
DOOR AJAR SENSOR INDICATES DOOR IS AJAR WHEN IT CLEARLY IS NOT. THIS MAKES LOCKING THE DOORS IMPOSSIBLE AND CAUSES THE INTERIOR DOME LIGHTS TO ILLUMINATE. CAR IS LESS THAN 2 YEARS OLD. APPARENTLY, THIS IS A PROBLEM WITH THE SWITCH ASSEMBLY ACROSS NUMEROUS FORD VEHICLES. *JS
NHTSA ODI #10617002
32,000 miles · Jul 8, 2014
Electrical SystemStructure
THE DRIVER SIDE DOOR BECOMES AJAR EVEN WHEN SHUT AND YOU HAVE TO OPEN AND SHUT THE DOOR NUMEROUS TIMES TO HAVE THE ALERT GO AWAY. THE DOME LIGHTS STAY ON AND AT NIGHT THIS NOT SAFE. ALSO, EVERY TIME YOU START TO ACCELERATE THE CAR BEEPS AND TELLS YOU TO PUT THE CAR IN PARK, WHICH IS A DISTRACTION. ALSO THIS PREVENTS THE DOORS F…
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THE DRIVER SIDE DOOR BECOMES AJAR EVEN WHEN SHUT AND YOU HAVE TO OPEN AND SHUT THE DOOR NUMEROUS TIMES TO HAVE THE ALERT GO AWAY. THE DOME LIGHTS STAY ON AND AT NIGHT THIS NOT SAFE. ALSO, EVERY TIME YOU START TO ACCELERATE THE CAR BEEPS AND TELLS YOU TO PUT THE CAR IN PARK, WHICH IS A DISTRACTION. ALSO THIS PREVENTS THE DOORS FROM LOCKING WHILE THE VEHICLE IS IN MOTION AND CAUSES THE INTERIOR LIGHTS TO REMAIN ON IN THE VEHICLE WHEN PARKED. IF CONTINUE TO DRIVE WHILE DOOR AJAR LAMP IS ILLUMINATED THE ALERT WILL ALSO CHIME EVERY TIME I START FROM A COMPLETE STOP WHICH VERY DISTRACTING. *JS
NHTSA ODI #10609007
55,000 miles · Jul 7, 2014
Electrical SystemStructure
I HAVE BEEN HAVING ISSUES WITH THE DRIVER'S "DOOR AJAR" BEING ON CONSTANTLY. THE DOOR IS CLEARLY SHUT; HOWEVER, THERE IS A CONSTANT BEEPING WARNING THAT THE DOOR IS OPEN. DUE TO THIS WARNING, THE CAR WILL NOT ALLOW FOR THE DOORS TO BE LOCKED WHEN THE CAR IS IN MOTION. THIS IS A MAJOR CONCERN HAVING TWO YOUNG CHILDREN. IN ADDITIO…
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I HAVE BEEN HAVING ISSUES WITH THE DRIVER'S "DOOR AJAR" BEING ON CONSTANTLY. THE DOOR IS CLEARLY SHUT; HOWEVER, THERE IS A CONSTANT BEEPING WARNING THAT THE DOOR IS OPEN. DUE TO THIS WARNING, THE CAR WILL NOT ALLOW FOR THE DOORS TO BE LOCKED WHEN THE CAR IS IN MOTION. THIS IS A MAJOR CONCERN HAVING TWO YOUNG CHILDREN. IN ADDITION TO THE SAFETY ISSUE MENTIONED ABOVE, THE DOME LIGHT IS NOW DELAYED FROM TURNING OFF UPON EXITING THE VEHICLE. TOOK THIS INTO THE DEALERSHIP AND THEY WANTED $500 TO FIX. THIS PAST WEEKEND, I AM NOW RECEIVING A WARNING THAT MY LIFTGATE IS OPEN AS WELL. I HAD NO SUCCESS AFTER ATTEMPTING TO CLOSE THE LIFTGATE MULTIPLE TIMES. THIS LOCK MECHANISM SEEMS TO HAVE A CLEAR ISSUE WHICH FORD IS HESITANT TO ADDRESS. I REALLY HOPE THEY GET THIS FIXED ASAP OR I WILL NOT BE PURCHASING FORD PRODUCTS AGAIN. *JS
NHTSA ODI #10608730
Mileage unknown · Jun 21, 2014
Electrical SystemStructure
THE DRIVER'S DOOR SENSORS INTERMITTENTLY HAVE A "DOOR AJAR" WARNING, THOUGH EACH DOOR IS COMPLETELY SHUT. THE SENSOR IS INSIDE THE LATCH, AND HAS A VERY HIGH FAILURE RATE, BASED ON CURSORY INTERNET RESEARCH. THE WARNING CAN OCCUR WHILE DRIVING,AND/OR APPLYING BRAKES. IT ALERTS THE DRIVER TO PUT THE CAR IN PARK. THE DOORS WILL…
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THE DRIVER'S DOOR SENSORS INTERMITTENTLY HAVE A "DOOR AJAR" WARNING, THOUGH EACH DOOR IS COMPLETELY SHUT. THE SENSOR IS INSIDE THE LATCH, AND HAS A VERY HIGH FAILURE RATE, BASED ON CURSORY INTERNET RESEARCH. THE WARNING CAN OCCUR WHILE DRIVING,AND/OR APPLYING BRAKES. IT ALERTS THE DRIVER TO PUT THE CAR IN PARK. THE DOORS WILL NOT LOCK (WHILE DRIVING) WHEN THE "DOOR AJAR" SENSOR LIGHT IT ON. THIS IS A SAFETY ISSUE. *TR
NHTSA ODI #10604908
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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