NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
300 reportsClear category filter35,250 miles · Jul 18, 2016
Electrical SystemExterior LightingStructure
DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. PREVENTS DRIVER FROM KNOWING OF A REAL DOOR AJAR SITUATION. INTERIOR LIGHT STAYS ON, CREATING A NIGHT DRIVING HAZARD AND WHEN SITTING IN CAR AT NIGHT. DOORS NO LONGER LOCK WHEN VEHICLE IS IN MOTION. MAJOR SAFETY ISSUE. FAULTY LATCH OR SENSOR. ALL ISSUES STEMMING FOR FAULTY DOOR…
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DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED. PREVENTS DRIVER FROM KNOWING OF A REAL DOOR AJAR SITUATION. INTERIOR LIGHT STAYS ON, CREATING A NIGHT DRIVING HAZARD AND WHEN SITTING IN CAR AT NIGHT. DOORS NO LONGER LOCK WHEN VEHICLE IS IN MOTION. MAJOR SAFETY ISSUE. FAULTY LATCH OR SENSOR. ALL ISSUES STEMMING FOR FAULTY DOOR LATCH OR SENSOR. THIS HAS CONTINUED FOR SEVERAL WEEKS.
NHTSA ODI #10885423
41,421 miles · Jul 15, 2016
Structure
"DRIVER DOOR AJAR" AROUND 40K PLUS MILES WE STARTED GETTING THIS ISSUE. EVEN WHEN THE DOOR IS CLOSE IT KEEPS SAYING "DRIVER DOOR AJAR". IT WON'T LOCK THE DOOR BECAUSE OF THIS. EVEN WHEN YOU PARKED AND TURN OFF THE ENGINE ONCE YOU TRY TO LOCK THE DOOR IT WON'T. THIS MAY CAUSE POTENTIAL BATTERY DAMAGE OR WORST PEOPLE CAN JUST …
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"DRIVER DOOR AJAR" AROUND 40K PLUS MILES WE STARTED GETTING THIS ISSUE. EVEN WHEN THE DOOR IS CLOSE IT KEEPS SAYING "DRIVER DOOR AJAR". IT WON'T LOCK THE DOOR BECAUSE OF THIS. EVEN WHEN YOU PARKED AND TURN OFF THE ENGINE ONCE YOU TRY TO LOCK THE DOOR IT WON'T. THIS MAY CAUSE POTENTIAL BATTERY DAMAGE OR WORST PEOPLE CAN JUST SIMPLY OPEN YOUR DOOR WHEN YOU ARE IN A STOP WHILE ON THE ROAD. APPARENTLY I AM NOT THE ONLY ONE. THIS ISSUE IS VERY COMMON, TRY YOUTUBE AND SEARCH FOR FORD DOOR AJAR. A LOT OF PEOPLE ARE GETTING THIS ISSUE BUT STILL NO RECALL.
NHTSA ODI #10885177
Mileage unknown · Jul 10, 2016
Structure
THE DOOR AJAR LIGHT IS ALWAYS ON. IT KEEPS ME FROM LOCKING THE DOORS WHILE INSIDE. I HAVE ALREADY HAD THE ISSUE FIXED WHILE IT WAS UNDER WARRANTY FOR THE DRIVER DOOR BUT THE SAME ISSUE IS HAPPENING AGAIN WITH THE REAR DRIVERS SIDE DOOR. THIS ISSUE IS PRESENT AT ALL TIMES.
NHTSA ODI #10883817
Mileage unknown · Jul 6, 2016
Structure
THE DRIVER SIDE DOOR LATCH IS DEFECTIVE. THE DOOR IS AJAR LIKE STAYS ON WHEN DOOR IS FULLY CLOSED. INSIDE CABIN AND DOME LIGHTS STAY ON WHICH CREATES A HAZARD AT NIGHT. MORE IMPORTANTLY THE DOORS WILL NOT LOCK WITH THE "DOOR IS AJAR" SIGNAL ON. THIS REALLY CONCERNS ME BECAUSE MY WIFE (WHOSE CAR IT IS) CAN BE SUBJECT TO A POT…
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THE DRIVER SIDE DOOR LATCH IS DEFECTIVE. THE DOOR IS AJAR LIKE STAYS ON WHEN DOOR IS FULLY CLOSED. INSIDE CABIN AND DOME LIGHTS STAY ON WHICH CREATES A HAZARD AT NIGHT. MORE IMPORTANTLY THE DOORS WILL NOT LOCK WITH THE "DOOR IS AJAR" SIGNAL ON. THIS REALLY CONCERNS ME BECAUSE MY WIFE (WHOSE CAR IT IS) CAN BE SUBJECT TO A POTENTIAL CARJACKING OR ROBBERY. ADDITIONALLY IT POSES A THREAT TO MY GRANDCHILDREN BECAUSE WE CANNOT ENGAGE THE CHILD LOCK SAFETY FEATURE. FORD TOLD ME IF WOULD COST $400 JUST IN LABOR AND NOT INCLUDING PART TO REPAIR. TO KEEP MY BATTERY FROM DRAINING I HAVE HAD TO REMOVE THE OVERHEAD LIGHTS. ANOTHER PERSONAL SAFETY ISSUE. THIS IS UNACCEPTABLE FROM A MAJOR MANUFACTURER. APPARENTLY THIS IS NOT AN ISOLATED PROBLEM. NO ONE SEEMS TO WANT TO CORRECT IT. MY CAR ONLY HAS 42K. WHAT'S TO BE DONE.
NHTSA ODI #10883070
Mileage unknown · Jun 27, 2016
Electrical SystemElectronic Stability Control (esc)Structure
THE DRIVER SIDE LATCH AND DOOR AJAR SENSOR ARE DEFECTIVE. THE CAR DOES NOT PROPERLY REGISTER THAT THE DOOR IS CLOSED. THIS FORCES THE DOOR AJAR LIGHT AND SOUND TO REPEATEDLY GO OFF. THIS ALSO KEEPS THE DOME LIGHT ON WHEN SHUTTING THE DOOR THUS KILLING THE BATTERY. ALSO, YOU ARE NOT ABLE TO LOCK THE DOORS AND THIS IS A SAFETY…
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THE DRIVER SIDE LATCH AND DOOR AJAR SENSOR ARE DEFECTIVE. THE CAR DOES NOT PROPERLY REGISTER THAT THE DOOR IS CLOSED. THIS FORCES THE DOOR AJAR LIGHT AND SOUND TO REPEATEDLY GO OFF. THIS ALSO KEEPS THE DOME LIGHT ON WHEN SHUTTING THE DOOR THUS KILLING THE BATTERY. ALSO, YOU ARE NOT ABLE TO LOCK THE DOORS AND THIS IS A SAFETY ISSUE WITH KIDS AND WITH ITEMS IN THE CAR BEING STOLEN.
NHTSA ODI #10876819
Mileage unknown · Jun 17, 2016
Fuel/propulsion SystemStructure
DRIVER DOOR AJAR ALWAYS ON, SOMETIMES DOORS WANT LOCK WITH DOOR AJAR, MAKES CAR UNSAFE INSIDE LIGHTS STAY ON, UNSAFE. ENGINE LIGHT ON, HAS CAME ON TWICE WHILE DRIVING ON HIGHWAY, FIRST CODE CHECK EVAP EMISSION SYSTEM.
NHTSA ODI #10874823
55,000 miles · Jun 15, 2016
Electrical SystemStructure
TL* THE CONTACT OWNS A 2013 FORD EDGE. IMMEDIATELY AFTER STARTING THE VEHICLE WITH ALL THE DOORS CLOSED, THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. IMMEDIATELY AFTER STARTING THE VEHICLE WITH ALL THE DOORS CLOSED, THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REPLACED SWITCH NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
NHTSA ODI #10874316
40,000 miles · Jun 7, 2016
Latches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE DOOR AJAR WARNING LIGHT ILLUMINATED. IN ADDITION, ALL THE DOORS FAILED TO REMAIN LOCKED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
NHTSA ODI #10873037
Mileage unknown · Jun 5, 2016
Structure
DRIVER SIDE DOOR AJAR SIGNAL STAYS ON EVEN THE DOOR IS CLOSED SO THAT WHEN DRIVING ALL OF DOORS CAN'T LOCKED. INTERIOR LIGHT STAYS ON WHEN DRIVING.
NHTSA ODI #10872619
Mileage unknown · Jun 2, 2016
Structure
DOOR AJAR LIGHT RANDOMLY COMES ON SAYING DRIVERS SIDE DOOR IS OPEN. TAKES SEVERAL DOOR SLAMS TO GET THE LIGHT TO GO OFF. SAFETY ISSUES: LIGHT STAYS ON DAY OR NIGHT. THE DOORS WILL NOT LOCK WHILE DRIVING AND THERE ARE KIDS IN THIS CAR. CAN'T LOCK DOORS OR SET YOUR ALARM WHEN LEAVING YOUR CAR=THEFT. I DID THE RECALL JUNE 6,…
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DOOR AJAR LIGHT RANDOMLY COMES ON SAYING DRIVERS SIDE DOOR IS OPEN. TAKES SEVERAL DOOR SLAMS TO GET THE LIGHT TO GO OFF. SAFETY ISSUES: LIGHT STAYS ON DAY OR NIGHT. THE DOORS WILL NOT LOCK WHILE DRIVING AND THERE ARE KIDS IN THIS CAR. CAN'T LOCK DOORS OR SET YOUR ALARM WHEN LEAVING YOUR CAR=THEFT. I DID THE RECALL JUNE 6, 2015 AND NOW IT'S HAPPENING AGAIN. BROUGHT IT TO FORD TODAY JUNE 2, 2016 AND QUOTED FIX PRICE IS $600.00. CALLED FORD AND THEY SAID THAT THERE IS NOTHING THEY CAN DO FOR US.
NHTSA ODI #10872190
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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