NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
35 reportsClear category filter128,000 miles · Oct 3, 2019
EngineFuel/propulsion SystemSteering
THE ENGINE STOPPED WHILE IN MOTION (ON MULTIPLE OCCASIONS), USUALLY WHEN COMING TO A STOP OR TURNING. I LOST STEERING CONTROL AS WELL. THE ERROR "LOW ENGINE OIL PRESSURE" APPEARED ON PANEL. AFTER PUTTING CAR IN PARK AND ATTEMPTING TO RESTART THE CAR, IT USUALLY WOULD RESTART RIGHT AWAY. ON ONE OCCASION, IT TOOK 2 ATTEMPTS TO STA…
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THE ENGINE STOPPED WHILE IN MOTION (ON MULTIPLE OCCASIONS), USUALLY WHEN COMING TO A STOP OR TURNING. I LOST STEERING CONTROL AS WELL. THE ERROR "LOW ENGINE OIL PRESSURE" APPEARED ON PANEL. AFTER PUTTING CAR IN PARK AND ATTEMPTING TO RESTART THE CAR, IT USUALLY WOULD RESTART RIGHT AWAY. ON ONE OCCASION, IT TOOK 2 ATTEMPTS TO START IT. FORTUNATELY, THERE WEREN'T ANY CARS DIRECTLY BEHIND ME OR IT WOULD'VE LIKELY CAUSED AN ACCIDENT. A MECHANIC CLEANED THE THROTTLE BODY, REPLACED A PLUG, AND REPLACED A MISFIRING CYLINDER. THE ISSUE HAS NOT HAPPENED AGAIN IN THE 2 DAYS SINCE THEN.
NHTSA ODI #11265867
85,000 miles · Aug 1, 2019
EngineSteering
COMING INTO WORK, IN BEGINNING TO TURN A CORNER THE STEERING WHEEL BEGAN TO SUDDENLY LOCK UP AND HAD TO LITERALLY FORCE IT TO TURN CORNER. IN TURNING THAT CORNER THE CAR COMPLETELY SHUT DOWN AND I DRIFTED INTO A GRASS AREA OUT OF TRAFFIC. THANKFULLY I WAS IN A LOW MPH SETTING. NOW 3 DAYS PRIOR TO THIS THE CAR HAS BEEN HAVING P…
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COMING INTO WORK, IN BEGINNING TO TURN A CORNER THE STEERING WHEEL BEGAN TO SUDDENLY LOCK UP AND HAD TO LITERALLY FORCE IT TO TURN CORNER. IN TURNING THAT CORNER THE CAR COMPLETELY SHUT DOWN AND I DRIFTED INTO A GRASS AREA OUT OF TRAFFIC. THANKFULLY I WAS IN A LOW MPH SETTING. NOW 3 DAYS PRIOR TO THIS THE CAR HAS BEEN HAVING PROBLEMS STAYING IN PARK. EMERGENCY BRAKE HAS TO BE PUT ON BECAUSE THE CAR DRIFTS OUT OF PARK. 2 WEEKS PRIOR WE HAVE HAD THE O2 SENSORS REPLACED AS WELL AS THE BRAKE CYLINDERS ON THE CAR DUE TO HAVING TO FULLY JAM DOWN ON THE BRAKES IN ORDER FOR THE CAR TO STOP.
NHTSA ODI #11240997
139,802 miles · Jul 11, 2019
Electrical SystemService BrakesSteering
2013 FORD EDGE CURRENT ISSUE: WITHOUT ANY WARNING BRAKES STARTED HISSING AND SCREECHING. IN THE SAME DAY THE BRAKES WERE HARD TO PRESS AND DID NOT STOP THE CAR AND THEN THEY WERE LOOSE TO THE FLOOR, BUT THEY DID NOT STOP THE CAR. I GOOGLED AND FOUND OUT THAT SOME VEHICLES WITH THE SAME YEAR 2013 HAVE A RECALL, BUT MY VIN WAS NOT…
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2013 FORD EDGE CURRENT ISSUE: WITHOUT ANY WARNING BRAKES STARTED HISSING AND SCREECHING. IN THE SAME DAY THE BRAKES WERE HARD TO PRESS AND DID NOT STOP THE CAR AND THEN THEY WERE LOOSE TO THE FLOOR, BUT THEY DID NOT STOP THE CAR. I GOOGLED AND FOUND OUT THAT SOME VEHICLES WITH THE SAME YEAR 2013 HAVE A RECALL, BUT MY VIN WAS NOT INCLUDED. THE SYMPTOMS LEAD TO A FAILING BREAK BOOSTER. MY CARS INFORMATION SYSTEM CHECK DOES NOT SHOW ANY WARNINGS, BRAKES SAY OK, BUT I AM NOT ABLE TO DRIVE MY CAR. THE BRAKES ARE NOT GRINDING. TWICE I HAD TO SWERVE ONTO THE SHOULDER OF THE HIGHWAY TO AVOID REAR ENDING THE CAR IN FRONT OF ME. THIS IS FRIGHTENING TO OCCUR TO ANYONE WITHOUT A SYSTEM WARNING.
NHTSA ODI #11231149
125,000 miles · Mar 12, 2018
SteeringVehicle Speed Control
WHILE DRIVING ON THE FREEWAY, CAR LOST POWER AT AROUND 80 MPH. MY CAR WOULD NOT ACCELERATE WHEN GOING UP AN INCLINE AND TAKES A WHILE TO PICK UP ANY SPEED. THIS HAPPENED ON THE FREEWAY WITH MY WIFE AND MY 1 YEAR OLD WHICH IS EXTREMELY DANGEROUS
NHTSA ODI #11078680
52,000 miles · Nov 28, 2017
Steering
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 20 MPH, THE CONTACT HEARD A NOISE COMING FROM THE HALF SHAFT AND LOST CONTROL OF THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE HALF SHAFT SEPARATED FROM THE LINK SHAFT, CAUSING THE STEERING WHEEL TO LOCK. THE VEHICLE WAS …
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 20 MPH, THE CONTACT HEARD A NOISE COMING FROM THE HALF SHAFT AND LOST CONTROL OF THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE HALF SHAFT SEPARATED FROM THE LINK SHAFT, CAUSING THE STEERING WHEEL TO LOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
NHTSA ODI #11051069
65,000 miles · Jul 25, 2017
Electrical SystemSteering
TL* THE CONTACT'S WIFE OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED…
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TL* THE CONTACT'S WIFE OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED TO THE NHTSA HOTLINE AND NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
NHTSA ODI #11010532
50,000 miles · Jul 18, 2017
Service BrakesSteeringVehicle Speed Control
I WAS SLOWLY TURNING RIGHT INTO A GAS STATION WHEN MY VEHICLE DIED. THE STEERING FROZE AND NOTHING WORKED. THANKFULLY I WAS ABLE TO COAST INTO THE GAS STATION WHERE I PUT THE CAR IN PARK, TURNED IT OFF, AND THEN BACK ON. IT STARTED FINE. IF I HAD BEEN ON THE HIGHWAY, I WOULD BE DEAD!!!! THIS IS INCREDIBLY DANGEROUS!!!!
NHTSA ODI #11006067
78,806 miles · Jul 13, 2017
Electrical SystemElectronic Stability Control (esc)Steering
ON 6-22-17 I PURCHASED THE FORD EDGE FROM TOWN AND COUNTRY TOYOTA. LESS THAN A WEEK LATER THE CAR COMPUTER INDICATOR CONSISTENTLY BEGAN TO DENOTE DOOR AJAR. THE CAR WAS TAKEN BACK TO THE DEALERSHIP WHERE IT REMAINED FOR 4 DAYS. ON 7-13-2017 WHILE DRIVING ON BUSY STREET IN CHARLOTTE NC AROUND 4:30 PM IN THE AFTERNOON THE FORD ED…
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ON 6-22-17 I PURCHASED THE FORD EDGE FROM TOWN AND COUNTRY TOYOTA. LESS THAN A WEEK LATER THE CAR COMPUTER INDICATOR CONSISTENTLY BEGAN TO DENOTE DOOR AJAR. THE CAR WAS TAKEN BACK TO THE DEALERSHIP WHERE IT REMAINED FOR 4 DAYS. ON 7-13-2017 WHILE DRIVING ON BUSY STREET IN CHARLOTTE NC AROUND 4:30 PM IN THE AFTERNOON THE FORD EDGE COMPUTER SYSTEM FLASHES THAT THE OIL PRESSURE IS LOW. IMMEDIATELY AFTER THIS INFORMATION WAS PLACED ON THE CAR COMPUTER SCREEN THE BREAKS LOCKED, THE STEERING LOCK AND THE CAR STOPS WHILE IN TRANSITION WITH NO WARNING AND I AM SITTING UNDERNEATH THE GREEN LIGHT IN THE MIDDLE OF AN INTERSECTION ON THE STREET.
NHTSA ODI #11005161
59,000 miles · Apr 1, 2017
Electronic Stability Control (esc)Power TrainSteering
INCIDENT WAS IN LOCAL STREET WHEN MY WIFE WAS REVERSING THE CAR FROM THE DRIVEWAY THEN STARING SUDDENLY LOCKED AND CAR GOT SHUT OFF. AS CAR WAS MIDDLE OF THE ROAD WITH BABY SO FEW PEOPLE CAME TO HELP AND PUSH THE CAR BACK INTO THE DRIVEWAY. MY WIFE TRIED TO START AGAIN AND CAR GOT STARTED. WE TOOK THE CAR TO FORD DEALER SHOP AGA…
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INCIDENT WAS IN LOCAL STREET WHEN MY WIFE WAS REVERSING THE CAR FROM THE DRIVEWAY THEN STARING SUDDENLY LOCKED AND CAR GOT SHUT OFF. AS CAR WAS MIDDLE OF THE ROAD WITH BABY SO FEW PEOPLE CAME TO HELP AND PUSH THE CAR BACK INTO THE DRIVEWAY. MY WIFE TRIED TO START AGAIN AND CAR GOT STARTED. WE TOOK THE CAR TO FORD DEALER SHOP AGAIN AND AGAIN THEY DID NOT FIND ANY ISSUE. FORD GAVE US CAR BACK AND MAKE SURE THAT THIS CAR IS SAFE TO DRIVE.
NHTSA ODI #10969862
110 miles · Apr 1, 2017
Electronic Stability Control (esc)Power TrainSteering
ISSUE OCCURRED TWICE IN MY CAR WITHIN A MONTH. 1ST ONE, I WAS DRIVING ON HIGHWAY WITH MY FAMILY IN SPEED OF AROUND 60 MILE/HOURS DUE TO TRAFFIC, ALL OFF SUDDEN A MESSAGE POOPED UP ON MY SCREEN TO PARK THE CAR. AS I WAS DRIVING INNER LANE SO COULD NOT PARK ON SHOULDER SIDE BUT PARKED INNER SIDE WHICH WAS VERY DANGEROUS. CAR LOST…
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ISSUE OCCURRED TWICE IN MY CAR WITHIN A MONTH. 1ST ONE, I WAS DRIVING ON HIGHWAY WITH MY FAMILY IN SPEED OF AROUND 60 MILE/HOURS DUE TO TRAFFIC, ALL OFF SUDDEN A MESSAGE POOPED UP ON MY SCREEN TO PARK THE CAR. AS I WAS DRIVING INNER LANE SO COULD NOT PARK ON SHOULDER SIDE BUT PARKED INNER SIDE WHICH WAS VERY DANGEROUS. CAR LOST POWER AND DID NOT START BUT HEATER WAS ON WITH HIGH HEAT AND FAN. ALL LIGHTS WERE OFF COULD NOT SWITCH ON EMERGENCY LIGHTS. I TOWED MY CAR TO LOCAL SHOP IN THAT TOWN TO FIND THE ISSUE BUT THEY COULD NOT FIND ANYTHING. THEY COULD MANAGE TO SHUT OFF THE HEATER AND NEXT DAY IT WORKED BUT THEY ASKED ME TO TAKE TO FORD DEALER SHOP. I TOOK THE CAR TO FORD DEALER SHOP IN MY TOWN BUT THEY ALSO DID NOT FIND ANY ISSUE AND ASSURE THAT ISSUE WILL NOT HAPPEN AGAIN AND SAFE TO DRIVE. WHICH WAS STRANGE TO ME THAT WITHOUT KNOWING THE ACTUAL REASON HOW THEY CAN BE SO SURE THAT THIS CAR IS SAFE TO DRIVE AGAIN. 2ND INCIDENT WAS IN LOCAL STREET WHEN MY WIFE WAS REVERSING THE CAR FROM THE DRIVEWAY THEN STARING SUDDENLY LOCKED AND CAR GOT SHUT OFF. AS CAR WAS MIDDLE OF THE ROAD WITH BABY SO FEW PEOPLE CAME TO HELP AND PUSH THE CAR BACK INTO THE DRIVEWAY. MY WIFE TRIED TO START AGAIN AND CAR GOT STARTED. WE TOOK THE CAR TO FORD DEALER SHOP AGAIN AND AGAIN THEY DID NOT FIND ANY ISSUE. FORD GAVE US CAR BACK AND MAKE SURE THAT THIS CAR IS SAFE TO DRIVE.
NHTSA ODI #10969860
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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