NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
529 reportsClear category filter56,000 miles · Aug 23, 2017
Service Brakes
LOAD HISSING SOUND WHILE PRESSING THE BRAKE PEDAL AND FEELS SPONGY. WHILE DRIVING, ESPECIALLY WHEN TRYING TO COME TO A FULL STOP, THE PEDAL MUST BE FORCIBLY SLAMMED TO THE FLOOR OR THE VEHICLE WILL CONTINUE TO TRAVEL. THE DEALER CONFIRMED I HAVE A FAULTY BRAKE BOOSTER. FORD HAS ALREADY RECALLED THE BRAKE BOOSTER ON 2013 EDGE MO…
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LOAD HISSING SOUND WHILE PRESSING THE BRAKE PEDAL AND FEELS SPONGY. WHILE DRIVING, ESPECIALLY WHEN TRYING TO COME TO A FULL STOP, THE PEDAL MUST BE FORCIBLY SLAMMED TO THE FLOOR OR THE VEHICLE WILL CONTINUE TO TRAVEL. THE DEALER CONFIRMED I HAVE A FAULTY BRAKE BOOSTER. FORD HAS ALREADY RECALLED THE BRAKE BOOSTER ON 2013 EDGE MODELS MANUFACTURED UNTIL MARCH 2013. MY VEHICLE WAS MANUFACTURED IN JULY 2013.
NHTSA ODI #11019230
20,683 miles · Jul 27, 2017
Service Brakes
BRAKE BOOSTER FAILED. FORD ISSUED A LETTER COVERING THIS DEFECT EARLIER, BUT REFUSED TO REPAIR OR PAY FOR REPAIR. SITUATION WAS DANGEROUS, AND I HAD IT REPAIRED FOR $591.05. PLEASE HELP ME OBTAIN REIMBURSEMENT. BRAKES WOULD LOOSE POWER.
NHTSA ODI #11011154
50,000 miles · Jul 18, 2017
Service BrakesSteeringVehicle Speed Control
I WAS SLOWLY TURNING RIGHT INTO A GAS STATION WHEN MY VEHICLE DIED. THE STEERING FROZE AND NOTHING WORKED. THANKFULLY I WAS ABLE TO COAST INTO THE GAS STATION WHERE I PUT THE CAR IN PARK, TURNED IT OFF, AND THEN BACK ON. IT STARTED FINE. IF I HAD BEEN ON THE HIGHWAY, I WOULD BE DEAD!!!! THIS IS INCREDIBLY DANGEROUS!!!!
NHTSA ODI #11006067
96,000 miles · Jul 16, 2017
EngineService Brakes
THE BRAKES HAVE FAILED ON ME 3 TIMES NOW, THE DEALERSHIP CLAIMS THE BRAKE BOOSTER WAS BAD AND REPLACED IT THE FIRST TIME, THE SECOND TIME CLAIMS IT WAS A BAD PISTON INSIDE THE BREAK BOOSTER. THE BRAKES FAILED ONCE WHEN A CAR PULLED OUT IN FRONT OF ME AND I HAD TO SLAM ON THE BRAKES, THE SECOND TIME WAS DRIVING NORMALLY AND THE T…
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THE BRAKES HAVE FAILED ON ME 3 TIMES NOW, THE DEALERSHIP CLAIMS THE BRAKE BOOSTER WAS BAD AND REPLACED IT THE FIRST TIME, THE SECOND TIME CLAIMS IT WAS A BAD PISTON INSIDE THE BREAK BOOSTER. THE BRAKES FAILED ONCE WHEN A CAR PULLED OUT IN FRONT OF ME AND I HAD TO SLAM ON THE BRAKES, THE SECOND TIME WAS DRIVING NORMALLY AND THE THIRD TODAY AFTER THE FRONT TIRES LOST TRACTION IN WET GRASS. THIS MAKES IT TO WERE YOU HAVE TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR AND HOPE THE CAR COMES TO A STOP.THE CHECK ENGINE LIGHT COMES ON EVERY TIME YOU ACCELERATE TO HARD (LIKE ENTERING AN INTERSTATE) THEN WILL GO AWAY AFTER A FEW DAYS. THE CODE THAT POPS UP FOR IT IS TURBO/SUPER CHARGER UNDER BOOST. THIS MAKES THE CAR REALLY SLUGGISH AND HARD TO GET UP TO SPEED.
NHTSA ODI #11005572
46,000 miles · Jul 12, 2017
Service Brakes
7/9/17 BRAKE PEDAL ON MY 2013 FORD EDGE WENT TO THE FLOOR WHILE MAKING A SUDDEN STOP ALMOST REAR ENDING THE VEHICLE IN FRONT OF ME. BRAKE PEDAL MADE A SOUND LIKE A BALLOON DEFLATING AS IT WENT TO THE FLOOR. EVEN IN PARK THE BRAKE PEDAL WOULD TRAVEL TO THE FLOOR MAKING THE SOUND OF A DEFLATING BALLOON. TOOK THE CAR TO THE SH…
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7/9/17 BRAKE PEDAL ON MY 2013 FORD EDGE WENT TO THE FLOOR WHILE MAKING A SUDDEN STOP ALMOST REAR ENDING THE VEHICLE IN FRONT OF ME. BRAKE PEDAL MADE A SOUND LIKE A BALLOON DEFLATING AS IT WENT TO THE FLOOR. EVEN IN PARK THE BRAKE PEDAL WOULD TRAVEL TO THE FLOOR MAKING THE SOUND OF A DEFLATING BALLOON. TOOK THE CAR TO THE SHOP AND WAS DIAGNOSED AS A BRAKE BOOSTER FAILURE COSTING ME $630. MILEAGE IS 46,000
NHTSA ODI #11004960
65,375 miles · Jul 12, 2017
Service Brakes
BRAKE BOOSTER FAILED AT 65,375 MILES. FORD HAS ISSUED AN EXTENDED WARRANTY ON BRAKE BOOSTERS, INCLUDING 2013 MODELS, HOWEVER I WAS TOLD MY CAR WAS MANUFACTURED A COUPLE OF MONTHS AFTER THE MANUFACTURE DATES OF CARS INCLUDED IN THE WARRANTY - SO THERE WAS NO WARRANTY COVERAGE FOR THIS $891.82 REPAIR. THE BRAKE RESPONSE ON MY CA…
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BRAKE BOOSTER FAILED AT 65,375 MILES. FORD HAS ISSUED AN EXTENDED WARRANTY ON BRAKE BOOSTERS, INCLUDING 2013 MODELS, HOWEVER I WAS TOLD MY CAR WAS MANUFACTURED A COUPLE OF MONTHS AFTER THE MANUFACTURE DATES OF CARS INCLUDED IN THE WARRANTY - SO THERE WAS NO WARRANTY COVERAGE FOR THIS $891.82 REPAIR. THE BRAKE RESPONSE ON MY CAR WOULD INTERMITTENTLY BECOME VERY STIFF (HARD TO DEPRESS THE BRAKE PEDAL) AND DIFFICULT TO BRAKE. THIS OCCURRED IN VARIOUS PLACES - INCLUDING STOPPING AT A STOP SIGN BEFORE TURNING ONTO A VERY BUSY STREET, AND AT INTERSECTIONS. A LITTLE HISSING NOISE COULD BE HEARD WHILE BRAKING, AS WELL. THIS UNPREDICTABLE RESISTANCE TO BRAKING EFFORTS CREATED A DANGEROUS DRIVING CONDITION. I HAVE READ MANY ACCOUNTS OF OTHER DRIVERS WHOSE BRAKES ALSO DEPRESSED COMPLETELY, WITHOUT SATISFACTORY BRAKING, DUE TO THIS DEFECTIVE BRAKE BOOSTER. I WAS TOLD THAT THE BOOSTER INSTALLED ON MY CAR WAS NOT DEFECTIVE, BUT I AM CONVINCED IT WAS, AS WELL AS THE OTHERS THAT HAVE BEEN REPLACED BY THE EXTENDED WARRANTY. I FEEL STRONGLY THAT THIS SHOULD BE A FORD RECALL ISSUE, RATHER THAN BEING ADDRESSED AS A WARRANTY ITEM, DUE TO THE DANGER OF OPERATING A VEHICLE WITH A DEFECTIVE BRAKING SYSTEM (DUE TO FAULTY BRAKE BOOSTER DESIGN), AND I BELIEVE MY CAR WAS BUILT WITH A FAULTY BRAKE BOOSTER. I WAS TOLD MY CAR WAS BUILT WITH A FORD MOTORCRAFT BRAKE BOOSTER (MOTORCRAFT PART #2005(BRB-47, FORD PART #BA1Z2005A). THE REPLACEMENT BOOSTER INSTALLED TO REPLACE THE FAILED BOOSTER WAS THE SAME NUMBER.
NHTSA ODI #11004811
57,980 miles · Jul 11, 2017
Service Brakes
NO BRAKES.. CAR IS 4 YEARS OLD WITH ONLY 58,000 MILES AND BRAKE BOOSTER HAD TO BE REPLACED.
NHTSA ODI #11004363
42,170 miles · Jul 10, 2017
Service Brakes
THE BRAKE BOOSTER FAILED AT AROUND 40,000 MILES. WHILE DRIVING SLOWLY WITH PRESSURE APPLIED TO THE BRAKE THE CAR SLOWS BUT THEN WHEN I APPLY ADDITIONAL PRESSURE TO STOP THE BRAKE IS HARD AND ROLLS TO A STOP INSTEAD OF STOPPING WHERE IT SHOULD. IF I AM PARKING IT WILL ALMOST ROLL INTO THE CAR PARKED IN FRONT. DEALERSHIP SAID THE …
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THE BRAKE BOOSTER FAILED AT AROUND 40,000 MILES. WHILE DRIVING SLOWLY WITH PRESSURE APPLIED TO THE BRAKE THE CAR SLOWS BUT THEN WHEN I APPLY ADDITIONAL PRESSURE TO STOP THE BRAKE IS HARD AND ROLLS TO A STOP INSTEAD OF STOPPING WHERE IT SHOULD. IF I AM PARKING IT WILL ALMOST ROLL INTO THE CAR PARKED IN FRONT. DEALERSHIP SAID THE BOOSTER IS GONE.
NHTSA ODI #11004099
220,000 miles · Jul 10, 2017
Service Brakes
BUILT ONLINE NOVEMBER 2012 AND DELIVERED TO SEARCY AR APRIL 22, 2013 NOW WITH MILEAGE 120,000 BRAKES HISSING TOLD IT IS POWER BRAKE BOOSTER WHICH WAS RECALLED BUT ENDED ON MARCH 2013 BUT MY VEHICLE WAS BUILT BY THEN AND BEING DELIVERED SO WHY NOT BE PART OF THE RECALL??? PLEASE SEE YOUR RECORDS ON THIS. BEING REPAIRED MCCLUNG FO…
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BUILT ONLINE NOVEMBER 2012 AND DELIVERED TO SEARCY AR APRIL 22, 2013 NOW WITH MILEAGE 120,000 BRAKES HISSING TOLD IT IS POWER BRAKE BOOSTER WHICH WAS RECALLED BUT ENDED ON MARCH 2013 BUT MY VEHICLE WAS BUILT BY THEN AND BEING DELIVERED SO WHY NOT BE PART OF THE RECALL??? PLEASE SEE YOUR RECORDS ON THIS. BEING REPAIRED MCCLUNG FORD MOUNTAIN VIEW AR WANTING PAYMENT FROM ME.
NHTSA ODI #11004070
85,000 miles · Jun 28, 2017
Service BrakesCrash
BRAKE BOOSTER FAILURE SIMILAR TO SAME MODEL YEAR VEHICLES WHICH HAVE AN EXTENDED WARRANTY FOR THIS PROBLEM. THIS VEHICLES VIN IS NOT COVERED BY THE EXTENDED WARRANTY EVEN THOUGH IT HAS THE IDENTICAL PROBLEM.
NHTSA ODI #11001890
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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