NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
529 reportsClear category filter107,000 miles · Sep 27, 2018
Service Brakes
THE BRAKES WERE IN THE BEGINNING VERY HARD TO PRESS DOWN AND THEN AFTER PUSHING THEY WENT ALL THE WAY TO THE FLOOR WITH A HISSING SOUND. IT WAS VERY DIFFICULT AND SCARY TO DRIVE AS I DIDN'T KNOW IF THEY WERE GIVING OUT. AFTER DOING RESEARCH ONLINE IT TURNS OUT THIS IS AND WAS A PROBLEM FORD KNEW ABOUT- THE BRAKE BOOSTER WAS BAD…
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THE BRAKES WERE IN THE BEGINNING VERY HARD TO PRESS DOWN AND THEN AFTER PUSHING THEY WENT ALL THE WAY TO THE FLOOR WITH A HISSING SOUND. IT WAS VERY DIFFICULT AND SCARY TO DRIVE AS I DIDN'T KNOW IF THEY WERE GIVING OUT. AFTER DOING RESEARCH ONLINE IT TURNS OUT THIS IS AND WAS A PROBLEM FORD KNEW ABOUT- THE BRAKE BOOSTER WAS BAD. THERE WAS A RECALL FOR SOME VEHICLES, BUT OBVIOUSLY NOT ALL OF THEM, BECAUSE MINE DID NOT FALL UNDER THE RECALL AND I HAD TO PAY $757 TO GET THIS REPAIRED.
NHTSA ODI #11131981
96,000 miles · Sep 25, 2018
Service Brakes
VEHICLE BRAKE NOT STOPPING AS NORMAL. BRAKE SEEMS TO FAIL - NEED TO PRESS HARD AND ALMOST CRASHED.
NHTSA ODI #11131536
55,000 miles · Sep 21, 2018
Service Brakes
WHEN YOU APPLY YOUR BRAKE, YOU DON'T KNOW IF THE CAR WILL STOP OR NOT AND SUDDENLY THE BRAKES WILL STOP HARD AND THROW THE PASSENGERS AGAINST SEAT BELT. IT IS ALMOST A VIOLENT STOP. TOOK TO DEALER AND THEY SAID IT IS A COMMON PROBLEM ON 2013 FORD EDGES. BRAKE BOOSTER IS BAD. FORD WILL FIX SOME, BUT NOT ALL. DEPENDS ON Y…
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WHEN YOU APPLY YOUR BRAKE, YOU DON'T KNOW IF THE CAR WILL STOP OR NOT AND SUDDENLY THE BRAKES WILL STOP HARD AND THROW THE PASSENGERS AGAINST SEAT BELT. IT IS ALMOST A VIOLENT STOP. TOOK TO DEALER AND THEY SAID IT IS A COMMON PROBLEM ON 2013 FORD EDGES. BRAKE BOOSTER IS BAD. FORD WILL FIX SOME, BUT NOT ALL. DEPENDS ON YOUR VIN#. NO ONE CAN TELL ME WHY MY VIN# ELIMINATES ME WHEN IT IS COVERED ON MOST OTHERS. RECALLED ON BULLETIN 13N02, BUT ONLY ON SELECT VIN#'S EVEN THOUGH EVERYTHING IS IDENTICAL...MAKE, MODEL, YEAR, PROBLEM.
NHTSA ODI #11130645
90,000 miles · Sep 9, 2018
Service Brakes
JUNE 29, 2018 - BRAKE PEDAL HAS TO BE PUSHED TO FLOOR TO STOP; JULY 2: BRAKE BOOSTER REPLACED JULY 13: PROBLEM BEGAN AGAIN; 7/17 AIR IN LINE CLEARED; JULY 25: PROBLEM BEGAN AGAIN - 7/27 BRAKE BOOSTER REPLACED AGAIN: AUGUST 7: PROBLEM BEGAN AGAIN AFTER DRIVING 500 MILES BUT 3 SERVICE DEPARTMENTS OF FORD DEALERS COULDN'T GET ME I…
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JUNE 29, 2018 - BRAKE PEDAL HAS TO BE PUSHED TO FLOOR TO STOP; JULY 2: BRAKE BOOSTER REPLACED JULY 13: PROBLEM BEGAN AGAIN; 7/17 AIR IN LINE CLEARED; JULY 25: PROBLEM BEGAN AGAIN - 7/27 BRAKE BOOSTER REPLACED AGAIN: AUGUST 7: PROBLEM BEGAN AGAIN AFTER DRIVING 500 MILES BUT 3 SERVICE DEPARTMENTS OF FORD DEALERS COULDN'T GET ME IN TO CHECK IT OUT AT THIS DATE; I DROVE THE CAR WITH THE SPONGEY BRAKE - NOT KNOWING IF THE CAR WOULD BE ABLE TO STOP OR IF THE BRAKES WOULD GO TOTALLY OUT AT ANY MOMENT! 8/31 SILSBEE FORD SERVICE DEPT. CALLED TO SAY I COULD BRING THE CAR IN; ON 9/7/2018 THEY CALLED TO SAY THE CAR NEEDS HCL MODULE; AS OF 9/9 NO REPLACEMENT HAS BEEN MADE AWAITING DECISION BY FORD. THIS IS A DANGEROUS PROBLEM WHICH COULD RESULT IN ACCIDENTS AND/OR DEATHS. IT IS A COMMON PROBLEM AFFECTING FORD EDGES FOR 2013 - FOR THE BRAKE BOOSTER, MASTER CYLINDER & HCU - MODULE OF THE ABS! THE VEHICLES NEED TO BE RECALLED FOR THE ABS BRAKE SYSTEMS TO BE TOTALLY REPLACED BEFORE DEATHS RESULT! FORD EDGE OWNERS ARE AFRAID TO DRIVE THEIR VEHICLES! FORD MOTOR COMPANY WILL LOSE FUTURE BUSINESS AS A RESULT OF THE DANGERS FROM THIS ISSUE! DOCUMENTATION OF PROBLEM IS ATTACHED.
NHTSA ODI #11128328
Mileage unknown · Sep 6, 2018
Service Brakes
WHEN YOU PUSH THE BRAKE PEDAL, YOU THINK YOU AREN'T GOING TO STOP, THEN IT SUDDENLY CATCHES AND THROWS ON THE BRAKE, MAKING A SUDDEN STOP. I WENT TO FORD DEALER AND THEY SAY IT'S NOT COVERED BY FORD EVEN THOUGH MANY 2013 EDGES ARE HAVING THE PROBLEM AND ARE COVERED FOR BRAKE BOOSTER FAILURE. NO REASON FOR WHY SOME ARE COVERED A…
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WHEN YOU PUSH THE BRAKE PEDAL, YOU THINK YOU AREN'T GOING TO STOP, THEN IT SUDDENLY CATCHES AND THROWS ON THE BRAKE, MAKING A SUDDEN STOP. I WENT TO FORD DEALER AND THEY SAY IT'S NOT COVERED BY FORD EVEN THOUGH MANY 2013 EDGES ARE HAVING THE PROBLEM AND ARE COVERED FOR BRAKE BOOSTER FAILURE. NO REASON FOR WHY SOME ARE COVERED AND OURS ISN'T. DEALER WANTS $450, BUT DOESN'T HAVE BRAKE BOOSTER PARTS. I AM AFRAID TO DRIVE THIS CAR NOW. CALLED FORD CUSTOMER CARE AND THEY ISSUED AN EXTENDED WARRANTY COVERAGE #13N02 FOR THE BRAKE BOOSTER PROBLEMS IN 2013 FORD EDGE & LINCOLN MKX. OUR VIN NUMBER, HOWEVER, IS NOT COVERED. FORD CUSTOMER SERVICE DOESN'T KNOW WHY OURS ISN'T COVERED, BUT STILL NOT WILLING TO DO ANYTHING FOR US. WE HAVE 55,000 MILES, SO OUR REGULAR WARRANTY HAS EXPIRED.
NHTSA ODI #11124750
52,000 miles · Sep 4, 2018
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE AS INTENDED. AUTONATION FORD MARGATE (LOCATED AT 5401 W COPANS RD, MARGATE, FL 33063, (954) 644-4976) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONT…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE AS INTENDED. AUTONATION FORD MARGATE (LOCATED AT 5401 W COPANS RD, MARGATE, FL 33063, (954) 644-4976) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11124254
120,000 miles · Aug 28, 2018
Service Brakes
POWER BRAKE BOOSTER FAILED. I WAS MOVING AND TRIED TO STOP AND HAD A DIFFICULT TIME STOPPING. BREAK PEDDLE COULD NOT BE PUSHED. FORD IS AWARE OF THE ISSUE (SEE FORD SERVICE BULLETIN 13N02). ALTHOUGH MY VEHICLE IS THE SAME IT DOES NOT FIT UNDER THE SERVICE BULLETIN. THIS IS A VERY DANGEROUS CITUATION. IT ALMOST MADE ME PULL INTO …
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POWER BRAKE BOOSTER FAILED. I WAS MOVING AND TRIED TO STOP AND HAD A DIFFICULT TIME STOPPING. BREAK PEDDLE COULD NOT BE PUSHED. FORD IS AWARE OF THE ISSUE (SEE FORD SERVICE BULLETIN 13N02). ALTHOUGH MY VEHICLE IS THE SAME IT DOES NOT FIT UNDER THE SERVICE BULLETIN. THIS IS A VERY DANGEROUS CITUATION. IT ALMOST MADE ME PULL INTO ON COMING TRAFFIC. I WAS STOPPING AT A STOP SIGN BEFORE PULLING ON TO A STATE ROAD WHERE TRAFFIC WAS GOING 55 MPH. TRI- STATE FORD IN AMARILLO TEXAS CONFIRMED THE BOOSTER WAS BAD JUST LIKE DESCRIBED IN THE SERVICE BULLETIN 13N02. I AM PAYING ALMOST $600 TO FIX SOMETHING F HAS ACKNOWLEDGED IS A PROBLEM AFTER I ALMOST HAD A WRECK. WHY DID I NOT GET A LETTER TO TELL ME OF THE POSSIBLE PROBLEM. WHY DID I ALMOST HAVE TO HAVE A WRECK TO DISCOVER WHAT FORD HAS KNOWN FOR YEARS?
NHTSA ODI #11123048
63,500 miles · Aug 15, 2018
Service Brakes
BRAKE BOOSTER. BRAKES BEGAN TO MAKE A HISSING SOUND WHEN PRESSED, AND BECAME VERY DIFFICULT TO PUSH DOWN WHEN NEEDING TO BRAKE. I TOOK MY VEHICLE TO THE FORD DEALERSHIP AND WAS TOLD THE BRAKE BOOSTER WAS FAULTY AND THERE WAS A HOLE IN THE DIAPHRAGM. COST TO ME WOULD BE $1000 AND WAS TOLD NOT COVERED UNDER WARRANTY. AFTER RES…
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BRAKE BOOSTER. BRAKES BEGAN TO MAKE A HISSING SOUND WHEN PRESSED, AND BECAME VERY DIFFICULT TO PUSH DOWN WHEN NEEDING TO BRAKE. I TOOK MY VEHICLE TO THE FORD DEALERSHIP AND WAS TOLD THE BRAKE BOOSTER WAS FAULTY AND THERE WAS A HOLE IN THE DIAPHRAGM. COST TO ME WOULD BE $1000 AND WAS TOLD NOT COVERED UNDER WARRANTY. AFTER RESEARCHING THIS ISSUE, THERE WAS A FORD RECALL ISSUED FOR THIS PROBLEM ON 2010-2013 FORD EDGES, BUT ONLY FOR VEHICLES MANUFACTURED DURING A CERTAIN TIME PERIOD. AFTER READING, THERE ARE HUNDREDS OF OTHER FORD EDGE OWNERS WITH THE SAME PROBLEM AND HAVE BEEN TOLD THERE VEHICLE IS NOT COVERED UNDER THIS PARTICULAR RECALL AND THE COST WOULD BE OUT OF POCKET FOR THEM AS WELL. FORD IS TAKING NO RESPONSIBILITY FOR THE BRAKE ISSUE ON A PART THEY ALREADY KNOW IS FAULTY.
NHTSA ODI #11120083
118,000 miles · Aug 3, 2018
Fuel/propulsion SystemService Brakes
FIRST MY ENGINE LIGHT WAS FLASHING WHEN ACCELERATING ONTO FREEWAY, THEN EVENTUALLY STAYED SOLID. CODE CAME BACK AS AIR SENSORS. I REPLACED O SENSORS UP AND DOWN LEAN BANK 2S, AND THE BRAKE BOOSTER WENT OUT ON ME COMPLETELY, FOLLOWED BY CAR STALLING EVERYTIME BRAKE WAS APPLIED FOR LONGER THEN 15 SECONDS ON AND OFF . LONG STORY SH…
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FIRST MY ENGINE LIGHT WAS FLASHING WHEN ACCELERATING ONTO FREEWAY, THEN EVENTUALLY STAYED SOLID. CODE CAME BACK AS AIR SENSORS. I REPLACED O SENSORS UP AND DOWN LEAN BANK 2S, AND THE BRAKE BOOSTER WENT OUT ON ME COMPLETELY, FOLLOWED BY CAR STALLING EVERYTIME BRAKE WAS APPLIED FOR LONGER THEN 15 SECONDS ON AND OFF . LONG STORY SHORT PAID 2,000 ON REPAIRS. THEN ALL THE SUDDEN ENGINE LIGHTS BACK ON FOLLOWED BY LOW TONE RUMBLE AND POWER LOSS WHEN ACCELERATING TO FAST. I ALREADY REPLACED SPARK PLUGS AND COIL PACKS ALL 6, AIR FILTER AND HAD 3 OIL CHANGES. SAD PART JUST PURCHASED THE CAR 7 MONTHS AGO. HAVOC MODULE TO CHANGE AC TO HEAT ALSO WENT OUT ON BOTH SIDES BUT I DISCONNECTED AN RECONNECTED BOX ON BOTH SIDES TO FIX MYSELF .DON'T KNOW IF IT MAKES A DIFFERENCE ON AIR PRESSURE NEEDED FOR ENGINE.
NHTSA ODI #11115634
62,242 miles · Jul 24, 2018
Service Brakes
THE BRAKE BOOSTER FAILED INSPECTION FOR TOTAL PARTS AND LABOR COST OF $672. SOME 2013 FORD EDGES WERE RECALLED FOR THIS BUT NOT MINE. I CALLED FORD MOTOR COMPANY TO INQUIRE BUT ONCE I STATED MY QUESTION, REPRESENTATIVE HUNG UP. I TRIED CALLING BACK BUT NO ONE PICKED UP. I WANT TO KNOW WHY MY SPECIFIC EDGE WAS NOT INCLUDED WHEN I…
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THE BRAKE BOOSTER FAILED INSPECTION FOR TOTAL PARTS AND LABOR COST OF $672. SOME 2013 FORD EDGES WERE RECALLED FOR THIS BUT NOT MINE. I CALLED FORD MOTOR COMPANY TO INQUIRE BUT ONCE I STATED MY QUESTION, REPRESENTATIVE HUNG UP. I TRIED CALLING BACK BUT NO ONE PICKED UP. I WANT TO KNOW WHY MY SPECIFIC EDGE WAS NOT INCLUDED WHEN IT OBVIOUSLY SHOULD HAVE BEEN.
NHTSA ODI #11113342
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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