The backup camera works when it feels like it and the monitor glitches when it is working as well as things appear upside down and blurred when in reverse. The camera stays on for a minute after gear is placed in drive. The radio goes in and out. The screen freezes up after disconnecting a hands free call. The brakes feel like…
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The backup camera works when it feels like it and the monitor glitches when it is working as well as things appear upside down and blurred when in reverse. The camera stays on for a minute after gear is placed in drive. The radio goes in and out. The screen freezes up after disconnecting a hands free call. The brakes feel like they’re locking up when pressed and makes a clunking sound.
NHTSA ODI #11544301
Mileage unknown · Sep 8, 2023
Service Brakes
Started with a "spongy" pedal feel that included a noticeable effect on braking performance. Great force was necessary in order to stop the vehicle. Occurred and worsened quickly and felt incredibly unsafe - like my breaks would give out at any minute. Break booster was replaced at Ford dealership, but not covered under "Custo…
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Started with a "spongy" pedal feel that included a noticeable effect on braking performance. Great force was necessary in order to stop the vehicle. Occurred and worsened quickly and felt incredibly unsafe - like my breaks would give out at any minute. Break booster was replaced at Ford dealership, but not covered under "Customer Satisfaction Program" extended warranty #13N02. I was six months over the cut-off date. Not Happy.
NHTSA ODI #11543350
Mileage unknown · Aug 29, 2023
Service Brakes
While driving 45 mph the brake pedal suddenly lost pressure and went to the maximum distance before it started braking and the rate of braking was lowered. My safety and those around me were put at risk of an accident because I could no longer judge the proper pressure to apply to the brake pedal. The brake warning light is il…
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While driving 45 mph the brake pedal suddenly lost pressure and went to the maximum distance before it started braking and the rate of braking was lowered. My safety and those around me were put at risk of an accident because I could no longer judge the proper pressure to apply to the brake pedal. The brake warning light is illuminated. The problem was reproduced by service stations.
NHTSA ODI #11541561
Mileage unknown · Aug 29, 2023
Service Brakes
while driving brakes become stiff, hard to press pedal down. no lights came on or any other kind of warning. had a close call with vehicle in from of me, had to swerve out of way.
NHTSA ODI #11541361
Mileage unknown · Aug 29, 2023
Service BrakesCrash
Power Brake Booster Failure- No Warning Lights
NHTSA ODI #11541359
Mileage unknown · Aug 28, 2023
Exterior LightingService BrakesStructure
THE HEADLIGHTS HAVE BEEN A PORBLEM FROM DAY ONE. WE CHANGED THEM TO A BRIGHTER BULB AND WE CANT SEEM TO GET THEM ADJUSTED. DOOR AJAR HAS BEEN REPLACED ON THE RIGHT REAR AND NOW IS DOING THE SAME THING ON THE RIGHT FRONT PASSENGER DOOR. NOW THE BRAKE PEDAL SEEMS "HARD" WHEN WE PUSH IT AND I HAVE SEEN RECALLS FOR THE BRAKE BOOST…
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THE HEADLIGHTS HAVE BEEN A PORBLEM FROM DAY ONE. WE CHANGED THEM TO A BRIGHTER BULB AND WE CANT SEEM TO GET THEM ADJUSTED. DOOR AJAR HAS BEEN REPLACED ON THE RIGHT REAR AND NOW IS DOING THE SAME THING ON THE RIGHT FRONT PASSENGER DOOR. NOW THE BRAKE PEDAL SEEMS "HARD" WHEN WE PUSH IT AND I HAVE SEEN RECALLS FOR THE BRAKE BOOSTER YET IT SHOWS OUR EDGE HAS NO RECALLS. WE WILL BE TAKING IT TO OUR MECHANIC TO BE CHECKED.
NHTSA ODI #11541286
Mileage unknown · Aug 14, 2023
Service Brakes
Braking is delayed Car is still traveling once brake is applied Hear a hissing noise Took to auto repair Technician said he cannot fix This is the 8th Ford Edge that he has unsuccessfully repaired Believes it is actuator
NHTSA ODI #11538295
Mileage unknown · Aug 11, 2023
Service Brakes
In my experience, as I was driving the vehicle in July of 2021, I pressed on the brake pedal with my foot and the vehicle did not stop. I rolled directly into an intersection. Thankfully I was not traveling at a high rate of speed and no one was coming in the opposite direction. This could have 100% caused a serious accident.…
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In my experience, as I was driving the vehicle in July of 2021, I pressed on the brake pedal with my foot and the vehicle did not stop. I rolled directly into an intersection. Thankfully I was not traveling at a high rate of speed and no one was coming in the opposite direction. This could have 100% caused a serious accident. I feel extremely lucky that it did not. I have 2 young children that were in the vehicle. There was absolutely no prior warning that there was any issue with the brakes or anything else for that matter. According to the independent service center that the vehicle was taken to, the problem was confirmed to be a faulty Brake Booster. The Brake Booster was replaced for a total cost of $743.81 including parts and labor which I paid for out of my pocket. I am the second owner of this vehicle which I purchased in earlier in 2021. At the time of the repair I was not aware of the fact that Ford Motor company had issued an extended warranty for the Brake Booster (which has since expired). I only found this out in August 2023 when I brought my vehicle in for inspection. I have tried to contact Ford Motor Co regarding this issue and I have requested a reimbursement for the parts and labor which has been denied (even though the repair was made within the extended warranty period). I am strongly suggesting that this part be RECALLED as it presents a serious life safety concern that Ford Motor Co is obviously aware of.
NHTSA ODI #11537912
Mileage unknown · Aug 10, 2023
Service Brakes
My vehicle on paper would qualified for the Ford Customer Satisfaction Program 13N02 for brake booster replacement. Not sure why VIN is not coming up under the program. I have a 2013 Edge and just had a brake booster failure with delayed braking (not sure when the vehicle would come to a stop) and hissing when brake pedal is pre…
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My vehicle on paper would qualified for the Ford Customer Satisfaction Program 13N02 for brake booster replacement. Not sure why VIN is not coming up under the program. I have a 2013 Edge and just had a brake booster failure with delayed braking (not sure when the vehicle would come to a stop) and hissing when brake pedal is pressed. I took it to a Ford affiliated repair shop for diagnostic and found brake booster "inoperable". Other 2013 Edge vehicles assembled at the same factory in the same year were included in the replacement program. I have attempted to contact local Ford dealerships and Ford corporate with no response. This extension of warranty was 10 years or 150,000 mile. I purchased the vehicle January 2014 as a new car.
NHTSA ODI #11537733
Mileage unknown · Jul 19, 2023
Service Brakes
* Brake booster failure. * Ford posted a letter dated 1/9/14; it’s a Customer Satisfaction Program (CSP) 13N02 for “certain” 2010-2013 Edge and MKX vehicles; an extended warranty coverage for brake boosters. * Vehicles covered; “certain” vehicles built at the Oakville Assembly Plant from 5/3/10-3/28/13. * The program extends th…
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* Brake booster failure. * Ford posted a letter dated 1/9/14; it’s a Customer Satisfaction Program (CSP) 13N02 for “certain” 2010-2013 Edge and MKX vehicles; an extended warranty coverage for brake boosters. * Vehicles covered; “certain” vehicles built at the Oakville Assembly Plant from 5/3/10-3/28/13. * The program extends the coverage of the brake booster to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first; it is a one time repair program. * Reason for additional coverage; brake booster may develop a small tear in the diaphragm; if this happens there is a “hissing” noise when the brake pedal is depressed and there is also a “spongy” pedal feel. * Service action; dealers will replace the brake booster at no charge. Details about my 2013 Edge: * It was built in Nov 2013 at the Louisville Assembly Plant. * I purchased it in April 2014; a little over 9 years ago. * It has almost 77,200 miles. * My brake booster has a “hissing” noise and a “spongy” pedal. Why does this CSP extended warranty only cover vehicles built at the Oakville Plant and not other plants? I “assume” my Edge has the same brake booster in it as the ones built in Oakville. That’s the only reason mine is not covered. Ford obviously knows they had problems with these brake boosters but only provided the extended warranty to vehicles built at the Oakville Plant. Why? I think it should cover ALL brake boosters from the manufacturer who made the ones for Oakville regardless of where the vehicle was built. What difference does it make where a vehicle was built if it has a defective brake booster? Please review and assess the situation and advise at your earliest convenience. Thank you. Ernest Franklin (Frank) Burdette Jr. 2061 Wilkerson Road Ringgold, VA 24586 efburd@yahoo.com 434-489-6045
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2013 Ford Edge Problems, Complaints & Recalls | Skip That Year
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