NHTSA owner reports · September 18, 2026 snapshot.
Exterior Lighting complaints
191 reportsClear category filter71,850 miles · Sep 19, 2015
Electrical SystemExterior Lighting
I WAS DRIVING MY FRIEND AND HER 9YR OLD TO THE STORE, MY DOOR LOCK SENSOR WAS NOT WORKING AND SAID DOOR AJAR SO I WAS UNABLE TO LOCK THE DOORS IN DRIVE I TRIED AND THEY WHOULD JUST UNLOCK. MY FRIENDS CHILD WAS ABLE TO OPEN THE DOOR WHILE I WAS GOING 45MPH SHE COULD HAVE FELL OUT. THIS DOOR AJAR PROBLEM HAS BEEN HAPPENING OFF. TH…
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I WAS DRIVING MY FRIEND AND HER 9YR OLD TO THE STORE, MY DOOR LOCK SENSOR WAS NOT WORKING AND SAID DOOR AJAR SO I WAS UNABLE TO LOCK THE DOORS IN DRIVE I TRIED AND THEY WHOULD JUST UNLOCK. MY FRIENDS CHILD WAS ABLE TO OPEN THE DOOR WHILE I WAS GOING 45MPH SHE COULD HAVE FELL OUT. THIS DOOR AJAR PROBLEM HAS BEEN HAPPENING OFF. THE DOME LIGHT STAYS ON AND IM UNABLE TO LOCK THE DOORS. I JUST BOUGHT THE CAR USED SO ITS NOT UNDER WARRANTY. IT IS A HUGE SAFTEY ISSUE AND I GUESS AFTER READING THE HUNDREDS OF COMPLAINTS ABOUT THE SAME ISSUE THAT NOTHING IS GOING TO BE DONE UNTILL THERE IS A DEATH INSTEAD OF TRYING TO AVOID ONE. ALSO I HEARD THE POLICE VERSION OF THE EXPLORER HAD A SIMILAR PROBLEM AND FORD RECALLED IT RIGHT AWAY WHY NOT THE CONSUMER IT SEEMS LIKE THEY DONT CARE ABOUT THE CONSUMERS SAFETY. PLEASE HELP BEFORE SOMEONE ACTULLY GETS HURT.
NHTSA ODI #10765257
30,000 miles · Sep 9, 2015
Electrical SystemExterior LightingVisibility/wiper
2013 FORD EDGE WITH 30,000 MILES ON IT. DOOR AJAR ALARM AND LIGHT COME ON AFTER VEHICLE IS UNDERWAY. OVERHEAD LIGHTS COME ON BLINDING DRIVER AT NIGHT. LIGHTS AND SWITCH REMAIN ON DESPITE REPEATED ATTEMPTS TO SLAM DOOR WHILE DRIVING. SMELL OF GASOLINE WHILE IDLING INDICATES FUEL LEAKING FROM SYSTEM POSING FIRE HAZARD. DEFECTI…
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2013 FORD EDGE WITH 30,000 MILES ON IT. DOOR AJAR ALARM AND LIGHT COME ON AFTER VEHICLE IS UNDERWAY. OVERHEAD LIGHTS COME ON BLINDING DRIVER AT NIGHT. LIGHTS AND SWITCH REMAIN ON DESPITE REPEATED ATTEMPTS TO SLAM DOOR WHILE DRIVING. SMELL OF GASOLINE WHILE IDLING INDICATES FUEL LEAKING FROM SYSTEM POSING FIRE HAZARD. DEFECTIVE PARTS CREATE DANGEROUS SITUATION FOR DRIVER AND PASSENGERS.
NHTSA ODI #10762641
31,800 miles · Sep 1, 2015
Electrical SystemExterior LightingUnknown Or Other
THE DRIVER DOOR AJAR SENSOR IS MALFUNCTIONING CAUSING MULTIPLE PROBLEMS. DOORS DON'T LOCK AUTOMATICALLY WHEN IN MOTION. IT CAUSES CABIN LIGHTS TO REMAIN ON ONCE DRIVING LIGHTS ARE ON CREATING VISIBILITY ISSUES. THIS ALSO CAUSES SOME OF THE DOOR LOCKING OPTIONS TO MALFUNCTION. WHEN DRIVING OR STOPPED IT GENERATES FALSE ALARMS OR …
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THE DRIVER DOOR AJAR SENSOR IS MALFUNCTIONING CAUSING MULTIPLE PROBLEMS. DOORS DON'T LOCK AUTOMATICALLY WHEN IN MOTION. IT CAUSES CABIN LIGHTS TO REMAIN ON ONCE DRIVING LIGHTS ARE ON CREATING VISIBILITY ISSUES. THIS ALSO CAUSES SOME OF THE DOOR LOCKING OPTIONS TO MALFUNCTION. WHEN DRIVING OR STOPPED IT GENERATES FALSE ALARMS OR WARNINGS.
NHTSA ODI #10760863
21,500 miles · Aug 11, 2015
Electrical SystemExterior LightingUnknown Or Other
RIGHT BEFORE OUR 3 YEAR WARRANTY EXPIRED THE "DRIVERS DOOR AJAR" WARNING LIGHT CAME ON. WE CHECKED IT OUT AND OTHER ITEMS AND ALL SEEMED TO BE OK. ONE OR TWO DAYS LATER IT CAME ON AGAIN AND CLEARED WHEN WE SHUT THE DOOR SEVERAL TIMES. NOW 8 DAYS OUT OF WARRANTY IT SEEMS TO COME ON ALMOST ALL THE TIME AND WON'T CLEAR. ALSO, THE D…
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RIGHT BEFORE OUR 3 YEAR WARRANTY EXPIRED THE "DRIVERS DOOR AJAR" WARNING LIGHT CAME ON. WE CHECKED IT OUT AND OTHER ITEMS AND ALL SEEMED TO BE OK. ONE OR TWO DAYS LATER IT CAME ON AGAIN AND CLEARED WHEN WE SHUT THE DOOR SEVERAL TIMES. NOW 8 DAYS OUT OF WARRANTY IT SEEMS TO COME ON ALMOST ALL THE TIME AND WON'T CLEAR. ALSO, THE DOME LIGHTS STAY ON TOO. I CALLED THE DEALER AND SAID IT WOULD COST ME $125 BUCKS TO DIAGNOSE PLUS REPAIR. HE SAID I COULD CALL FORD. I CALLED FORD AND SPOKE TO KEVIN WHO CREATED CASE # CAS7689552, BUT GOT DISCONNECTED. HIS STATEMENT WAS TO BRING IT IN TO A DEALER AND THEN THEY WOULD DECIDE WHAT THEY WOULD DO FOR ME AFTER INSPECTION. I REALLY THOUGHT FORD WOULD JUST FIX THIS. I THEN CALLED BACK AND SPOKE TO KENDRA WHO WAS NICE BUT SAME THING. I ASKED HER WHAT SHE THOUGHT I COULD EXPECT AND SHE SAID IN THE BEST CASE I WOULD BE RESPONSIBLE FOR A PORTION OF THE BILL. I LOOKED ONLINE AND SAW ONE GUY TAKE THE WHOLE DOOR OFF TO FIX AND ANOTHER WHO CLEANED FOR A TEMP FIX. THERE WERE A LOT OF OTHER PEOPLE REPORTING SAME PROBLEM. THIS HAS TO BE AN ENGINEERING FLAW AND FORD KNOWS THIS. IT IS ALSO UNSAFE TO DRIVE AFTER DARK WITH YOUR INSIDE DOME LIGHTS ON AND YOUR DOOR CHIMING. PLEASE GET A RECALL ON THIS! I DON'T KNOW WHAT TO DO YET BUT I CANNOT AFFORD A $500 REPAIR BILL ON SOMETHING SO STUPID AS THIS. SHAME ON FORD.
NHTSA ODI #10748006
Mileage unknown · Aug 7, 2015
Electrical SystemExterior LightingStructure
LEFT REAR DOOR AJAR WARNING MESSAGE STAYS ON, EVEN WHEN THE DOOR IS CLOSED. THE INTERIOR/DOME LIGHTS STAY ON WHILE DRIVING, EVEN AT NIGHT TIME, SO IT IS HARD TO SEE TO DRIVE. THE DOME LIGHTS STAY ON AS EVEN AFTER THE CAR IS PARKED AND TURNED OFF. THE DOORS DO NOT LOCK WHILE WE ARE INSIDE OUR VEHICLE. THIS IS A HUGE SAFETY ISSUE …
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LEFT REAR DOOR AJAR WARNING MESSAGE STAYS ON, EVEN WHEN THE DOOR IS CLOSED. THE INTERIOR/DOME LIGHTS STAY ON WHILE DRIVING, EVEN AT NIGHT TIME, SO IT IS HARD TO SEE TO DRIVE. THE DOME LIGHTS STAY ON AS EVEN AFTER THE CAR IS PARKED AND TURNED OFF. THE DOORS DO NOT LOCK WHILE WE ARE INSIDE OUR VEHICLE. THIS IS A HUGE SAFETY ISSUE FOR MYSELF, AND MY GROWING FAMILY. FOR ONE, NOT BEING ABLE TO LOCK THE DOORS TO KEEP OURSELVES PROTECTED AND SAFE INSIDE OUR VEHICLE HAS ME VERY CONCERNED. THIS VEHICLE IS SUPPOSE TO BE OUR FAMILY CAR THAT I FEEL SAFE AND SECURE IN WITH MY SPOUSE AND CHILDREN. ALSO, DRIVING AT NIGHT WHILE THE DOME LIGHTS CONTINUE TO STAY ON PREVENTS ME FROM SEEING EVERYTHING PROPERLY AT NIGHT. I SERIOUSLY FEAR FOR THE SAFETY OF MY FAMILY WHILE DRIVING THIS VEHICLE THIS WAY. THIS IS OUR FAMILY CAR THAT NEEDS THIS DOOR LATCHED REPLACED DUE TO A FAULTY LATCH. PLEASE, SEND OUT THE RECALL. HELP ME PROTECT MY FAMILY AND THOSE AROUND ME FROM ANY ACCIDENTS THAT MAY HAPPEN DUE TO THIS FAULTY DOOR LATCH. I HOPE THIS REACHES SOME ONE WHO CAN HELP PREVENT MY FAMILY FROM ANY ACCIDENTS, AND WHO WILL HELP OTHERS STAY SAFE THAT HAVE THIS VEHICLE PROBLEM. THANK YOU FOR READING MY CRY FOR HELP. *TR....UPDATED 10-27-15 *BF THE CONSUMER STATED WHEN THE DOOR WAS LOCKED. THE ALARM KEPT GOING OFF, BECAUSE THE SYSTEM WAS DETECTING THE LEFT REAR DOOR WAS OPENED. ALSO, THE INTERIOR LIGHTS KEPT COMING ON FOR A WHILE, AND EVENTUALLY THEY WENT OUT. THEY WOULD COME ON PERIODICALLY SINCE THE SYSTEM SENSED THE LEFT REAR DOOR WAS AJAR. UPDATED 01/15/16.*JB
NHTSA ODI #10746994
71,000 miles · Jul 25, 2015
Electrical SystemExterior LightingUnknown Or Other
AT FIRST I NOTICED THAT EVEN THOUGH THE DOOR BEHIND THE DRIVER WAS PROPERLY SHUT THE DOOR AJAR LIGHT WAS STILL ON IT WAS FOR A FEW DAYS UNTIL NOW THE INTERIORS LIGHTS NOW WON'T GO OFF WHEN I LEAVE THE CAR AND ACTIVATE THE ALAR.
NHTSA ODI #10743461
36,000 miles · Jul 17, 2015
Electrical SystemExterior LightingUnknown Or Other
DRIVER DOOR AJAR NOTIFICATION, DOME LIGHTS AND MIRROR LIGHTS STAY ON. COMES ON WHEN DRIVING. DONT ALWAYS KNOW IF THE DOOR IS CLOSED PROPERLY OR NOT. TOOK IT TO DEALER THEY TEMPORILY STOPPED IT, THEN IT STARTED AGAIN.
NHTSA ODI #10734891
Mileage unknown · Jul 15, 2015
Electrical SystemExterior Lighting
THE DRIVERS DOOR AJAR LIGHT STAYS ON 90% OF THE TIME WHILE DRIVING DOWN THE ROAD. WHEN YOU SHUT THE VEHICLE OFF AND EVEN IF YOU REMOVE THE KEYS THE LIGHTS ALL REMAIN ON AS IF YOU HAD THE DOORS OPEN AND RUN THE BATTERY DEAD, ONLY SHOWS DRIVERS DOOR, ALL OTHER DOOR SENSORS ARE FINE! I AM AN AVID FORD OWNER BUT I SEE SO MANY OTHERS…
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THE DRIVERS DOOR AJAR LIGHT STAYS ON 90% OF THE TIME WHILE DRIVING DOWN THE ROAD. WHEN YOU SHUT THE VEHICLE OFF AND EVEN IF YOU REMOVE THE KEYS THE LIGHTS ALL REMAIN ON AS IF YOU HAD THE DOORS OPEN AND RUN THE BATTERY DEAD, ONLY SHOWS DRIVERS DOOR, ALL OTHER DOOR SENSORS ARE FINE! I AM AN AVID FORD OWNER BUT I SEE SO MANY OTHERS HAVING THE SAME ISSUE, I HOPE TO SEE A RECALL TO FIX THIS PROBLEM OR OUR NEXT VEHICLE MIGHT NOT BE A FORD!
NHTSA ODI #10734427
36,100 miles · Jul 9, 2015
Electrical SystemExterior Lighting
DRIVERS DOOR AJAR LIGHT REMAINS ON EVEN AFTER DOOR IS SHUT, CAUSING DOME LIGHT TO CONTINUE TO STAY LITE. INFO STATES SHIFT TO PARK WHENEVER COME TO STOP.
NHTSA ODI #10732957
45,300 miles · Jul 3, 2015
Electrical SystemExterior LightingUnknown Or Other
DRIVER SIDE DOOR WILL SHUT, BUT INSIDE WILL SHOW "AJAR" WITH ALL DOME LIGHTS ON. AFTER NUMEROUS TIMES (20+) OF OPENING AND CLOSING THE DOOR, IT WILL SOMETIMES FINALLY CLOSE TO STOP SHOWING AJAR AND LIGHTS WILL TURN OFF. IN MY OPINION, THIS IS A SAFETY HAZARD IF DRIVING AT NIGHT AS I'VE EXPERIENCED ALREADY ONCE WITH MY DOOR NOT W…
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DRIVER SIDE DOOR WILL SHUT, BUT INSIDE WILL SHOW "AJAR" WITH ALL DOME LIGHTS ON. AFTER NUMEROUS TIMES (20+) OF OPENING AND CLOSING THE DOOR, IT WILL SOMETIMES FINALLY CLOSE TO STOP SHOWING AJAR AND LIGHTS WILL TURN OFF. IN MY OPINION, THIS IS A SAFETY HAZARD IF DRIVING AT NIGHT AS I'VE EXPERIENCED ALREADY ONCE WITH MY DOOR NOT WILLING TO CLOSE PROPERLY AT NIGHT, AND HAVING TO DRIVE WITH ALL DOME LIGHTS ON (HUGE ISSUE). WENT TO A FORD DEALER THAT SAYS THEY WILL RUN A DIAGNOSTICS TEST TO SEE WHAT'S WRONG, BUT THERE ARE HUNDREDS IF NOT THOUSANDS OF COMPLAINTS ALREADY ON-LINE OF PEOPLE HAVING THE SAME ISSUE AND THIS STILL HASN'T BEEN ADDRESSED BY FORD FOR A RECALL. MANY ARE SAYING THE COSTS ARE FROM $250-$500 FOR REPAIRS TO GET IT FIXED. FOR A 2 YEAR OLD CAR, THIS SHOULD NOT BE HAPPENING!
NHTSA ODI #10731878
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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