NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
854 reportsClear category filter43,000 miles · May 4, 2015
Electrical System
DRIVER DOOR AJAR SENSOR FAILING. EVEN THOUGH THE DRIVER DOOR IS FULLY CLOSED AND LOCKED, THE DASH REPORTS THE DOOR IS AJAR. CAUSES DOME LIGHTS TO STAY ON, CHIMES TO SOUND, AND DRAINS BATTERY. CLEANING AND OILING WITH SILICON SPRAY HELPS SOME, BUT IS A TEMPORARY FIX AT BEST. FORD DEALER WANTS OVER $600 TO REPLACE LATCH AS…
Read full complaint
DRIVER DOOR AJAR SENSOR FAILING. EVEN THOUGH THE DRIVER DOOR IS FULLY CLOSED AND LOCKED, THE DASH REPORTS THE DOOR IS AJAR. CAUSES DOME LIGHTS TO STAY ON, CHIMES TO SOUND, AND DRAINS BATTERY. CLEANING AND OILING WITH SILICON SPRAY HELPS SOME, BUT IS A TEMPORARY FIX AT BEST. FORD DEALER WANTS OVER $600 TO REPLACE LATCH ASSEMBLY. *TR
NHTSA ODI #10714477
61,000 miles · May 4, 2015
Electrical System
DRIVER SIDE DOOR AJAR SENSOR BAD. NO MATTER HOW HARD YOU SLAM THE DRIVERS DOOR, THE SENSOR GIVES A DASH WARNING LIGHT THAT DRIVER DOOR IS AJAR. *TR
NHTSA ODI #10714314
28,000 miles · May 3, 2015
Electrical SystemExterior LightingStructure
DOOR AJAR SWITCH NOT WORKING PROPERLY - IT INTERMITTENTLY INDICATES THE DOOR IS STILL OPEN. THE INTERIOR LIGHTS STAY ON, AND "DOOR AJAR" WARNING IS ANNUNCIATED. ADDITIONALLY, THE DOORS WILL NOT LOCK WHILE DRIVING, AND CANNOT BE LOCKED AFTER PARKING IF TRYING TO USE THE EXTERIOR KEYPAD. *TR
NHTSA ODI #10714239
40,000 miles · May 1, 2015
Electrical SystemExterior Lighting
A CONSTANT DRIVER DOOR AJAR ALERT WHEN THE DOOR IS NOT AJAR. WILL TRY TO CLOSE THE DOOR MULTIPLE TIMES AND STILL GET THE SAME ALERT. THE INTERIOR LIGHTS WILL NOT GO OFF BECAUSE OF THE MESSAGE. THIS CAUSES A SAFETY HAZARD BECAUSE THE DRIVER WILL NOT KNOW IF THEIR DOOR IS AJAR OR NOT. THE INTERIOR LIGHTS WILL REMAIN ON AND THIS CA…
Read full complaint
A CONSTANT DRIVER DOOR AJAR ALERT WHEN THE DOOR IS NOT AJAR. WILL TRY TO CLOSE THE DOOR MULTIPLE TIMES AND STILL GET THE SAME ALERT. THE INTERIOR LIGHTS WILL NOT GO OFF BECAUSE OF THE MESSAGE. THIS CAUSES A SAFETY HAZARD BECAUSE THE DRIVER WILL NOT KNOW IF THEIR DOOR IS AJAR OR NOT. THE INTERIOR LIGHTS WILL REMAIN ON AND THIS CAUSES THE BATTERY TO WEAR OUT MUCH FASTER THAN NORMAL AND CAN CAUSE A VERY SERIOUS HAZARD FOR THE DRIVER AT NIGHT. *TR
NHTSA ODI #10714142
50,000 miles · May 1, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE OPERATING THE VEHICLE, THE DOOR AJAR WARNING MESSAGE FOR THE FRONT AND REAR DRIVER SIDE DOORS WOULD DISPLAY ALTHOUGH THE DOORS WERE COMPLETELY SECURED. THE CONTACT ALSO INDICATED THAT AFTER TURNING THE VEHICLE OFF AND CLOSING THE DOORS, THE BATTERY WOULD BECOME DRAINED DUE TO THE FAIL…
Read full complaint
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE OPERATING THE VEHICLE, THE DOOR AJAR WARNING MESSAGE FOR THE FRONT AND REAR DRIVER SIDE DOORS WOULD DISPLAY ALTHOUGH THE DOORS WERE COMPLETELY SECURED. THE CONTACT ALSO INDICATED THAT AFTER TURNING THE VEHICLE OFF AND CLOSING THE DOORS, THE BATTERY WOULD BECOME DRAINED DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS AND THE DOOR SWITCHES WERE CLEANED AND/OR REPLACED BUT THE FAILURE WOULD RECURRED APPROXIMATELY 10,000 MILES LATER. IN ADDITION THE CONTACT INDICATED THAT DUE TO THE FAILURE THE DOORS WERE UNABLE TO BE LOCKED WHILE OPERATING THE VEHICLE AND THE INTERIOR LIGHTS WOULD REMAIN ON. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
NHTSA ODI #10714079
52,314 miles · Apr 30, 2015
Electrical System
THE DRIVER DOOR AJAR ALERT STAYS ON EVEN WHEN THE DOOR IS COMPLETELY SHUT. IT IS KEEPING THE INTERNAL LIGHTS ON, AND ISN'T ALLOWING THE DOORS TO LOCK. IT IS ALSO NOT ALLOWING TO LOCK AFTER THE VEHICLE IS SHUT OFF WITHOUT OPENING AND SHUTTING THE DOOR SEVERAL TIMES. *TR
NHTSA ODI #10713947
52,000 miles · Apr 28, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. UPDATED 6/11/15*CN
NHTSA ODI #10713407
65,789 miles · Apr 27, 2015
Electrical SystemPower Train
MY LEFT REAR DOOR STAYS AJAR WHICH KEEPS THE LIGHTS ON WHICH KILLS MY BATTERY. ALSO WHEN I'M IN PARK MY DRIVE TRACTION CONTROL LIGHT TURNS OFF AND ON. AS A FORD CUSTOMER I WISH THEY WOULD RECALL THESE DEFECTS SO I WOULDN'T HAVE TO PAY FOR PARTS OUT OF MY OWN POCKET. *TR
NHTSA ODI #10713266
47,000 miles · Apr 27, 2015
Electrical System
MY 2013 FORD EDGE SUV IS IN THE FORD SHOP AS I WRITE THIS ? IT'S BEEN THERE SINCE FRIDAY, DUE TO A LATCH ISSUE ? WHICH IS A FORD PART MALFUNCTION. (A BAD PART) A PART THAT WILL NOT LAST AND MAY NEED TO BE REPLACE AGAIN.. *TR I GOOGLE IT FRIDAY AND SAW THERE ARE SO MANY COMPLAINTS ON THE PART, I DON'T UNDERSTAND WHY IT'S NOT…
Read full complaint
MY 2013 FORD EDGE SUV IS IN THE FORD SHOP AS I WRITE THIS ? IT'S BEEN THERE SINCE FRIDAY, DUE TO A LATCH ISSUE ? WHICH IS A FORD PART MALFUNCTION. (A BAD PART) A PART THAT WILL NOT LAST AND MAY NEED TO BE REPLACE AGAIN.. *TR I GOOGLE IT FRIDAY AND SAW THERE ARE SO MANY COMPLAINTS ON THE PART, I DON'T UNDERSTAND WHY IT'S NOT RECALLED OR THE FORD COMPANY I BOUGHT IT FROM CAN'T JUST REPLACE IT. FORD WANTS $484 FROM ME TO REPLACE THIS PART, I AM SO UPSET. PLUS THEY HAVE HAD MY CAR FOR THREE DAYS. AFTER THIS I AM DONE WITH FORDS!!! MY FIRST NEW SUV, MY FIRST FORD PURCHASE AND IT'S ALREADY IN A SHOP, DUE TO A PART THAT WAS NOT A GOOD PART TO START OUT WITH. IF YOU GUYS WANT TO BUY THIS SUV FROM ME, MAKE ME AN OFFER. I AM NOT A HAPPY CUSTOMER. READY TO GO TO TOYOTA OR A HONDA. *TR
NHTSA ODI #10713070
42,000 miles · Apr 25, 2015
Electrical System
BOUGHT THIS EDGE AND IN LESS THAN A MONTH LATER THE "DOOR AJAR" LIGHT STARTING COMING ON. ALMOST A YEAR LATER AND STILL NOTHING HAS WORKED IN FIXING IT. DEALER WANTS $400 TO FIX SOMETHING THAT SHOULD BE RECALLED BY FORD. MAJOR SAFETY HAZARD AS YOU CANNOT LOCK THE DOORS WHEN YOU HAVE THIS ERROR. *TR
NHTSA ODI #10712821
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Illustration