TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE PARKED, THE PASSENGER DOOR AJAR WARNING LIGHT ILLUMINATED WHEN THE DOOR WAS CLOSED. IN ADDITION, THE INTERIOR LIGHTS ILLUMINATED FOR A LONGER PERIOD AFTER EXITING THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE M…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE PARKED, THE PASSENGER DOOR AJAR WARNING LIGHT ILLUMINATED WHEN THE DOOR WAS CLOSED. IN ADDITION, THE INTERIOR LIGHTS ILLUMINATED FOR A LONGER PERIOD AFTER EXITING THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,800.
NHTSA ODI #10810158
Mileage unknown · Dec 12, 2015
Electrical System
DOOR AJAR WARNING CONTINUES TO COME ON EVERY DAY. I HAVE HAD THE CAR IN ALREADY STILL DOES IT I HAVE TO SLAM DOOR TO GO OFF. STATIONARY AND IN MOTION.
NHTSA ODI #10809849
60,000 miles · Dec 11, 2015
Electrical System
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE ALARM ACTIVATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE M…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE ALARM ACTIVATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10809743
Mileage unknown · Dec 9, 2015
Electrical SystemElectronic Stability Control (esc)
WHILE VEHICLE STILL UNDER WARRANTY ON JULY 1, 2015 TOOK VEHICLE TO DEALER FOR DOOR AJAR LIGHT NOT GOING OFF. ON 12/7/2015 TOOK IT IN AGAIN BUT HAD TO PAY A DEDUCTIBLE SINCE THE 36 MONTH WARRANTY/MILEAGE HAD EXPIRED. FIRST THE DEALER KEPT THE VEHICLE OVER NIGHT TO FIX BUT THE SECOND TIME THEY STATED THAT I HAD TO PAY THE DEDUCT…
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WHILE VEHICLE STILL UNDER WARRANTY ON JULY 1, 2015 TOOK VEHICLE TO DEALER FOR DOOR AJAR LIGHT NOT GOING OFF. ON 12/7/2015 TOOK IT IN AGAIN BUT HAD TO PAY A DEDUCTIBLE SINCE THE 36 MONTH WARRANTY/MILEAGE HAD EXPIRED. FIRST THE DEALER KEPT THE VEHICLE OVER NIGHT TO FIX BUT THE SECOND TIME THEY STATED THAT I HAD TO PAY THE DEDUCTIBLE FOR A DOOR LATCH. I ASKED THE REP SEVERAL TIMES WHAT WAS DONE BEFORE AND WHY THAT I HAD TO PAY FOR SOMETHING THAT THE WORKMANSHIP DID NOT LAST AND SHE STATED I'LL HAVE TO SEE BUT NEVER GAVE ANY INFORMATION WHEN I PICKED THE VEHICLE UP. FORD SHOULD RECALL FOR DOOR AJAR PROBLEMS AND I SHOULD GET MY DEDUCTIBLE BACK.
NHTSA ODI #10809303
68,000 miles · Dec 9, 2015
Electrical System
DRIVER'S DOOR SWITCH MALFUNCTIONING CAUSING VEHICLE TO THINK LEFT FRONT DOOR IS AJAR, EVEN WHEN IT'S SECURELY LATCHED. THIS CAUSES THE CAR TO EMIT A CONSTANT WARNING CHIME WHILE THE KEY IS IN THE IGNITION UNDER ANY OPERATING CONDITIONS: VEHICLE OFF, ACCESSORY, KEY ON, NOT RUNNING, AND IN RUN. THE CHIME ALSO SOUNDS EACH TIME THE …
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DRIVER'S DOOR SWITCH MALFUNCTIONING CAUSING VEHICLE TO THINK LEFT FRONT DOOR IS AJAR, EVEN WHEN IT'S SECURELY LATCHED. THIS CAUSES THE CAR TO EMIT A CONSTANT WARNING CHIME WHILE THE KEY IS IN THE IGNITION UNDER ANY OPERATING CONDITIONS: VEHICLE OFF, ACCESSORY, KEY ON, NOT RUNNING, AND IN RUN. THE CHIME ALSO SOUNDS EACH TIME THE BRAKE PEDAL IS RELEASED AFTER EACH STOP, WITH THE CHIME OVERRIDING THE TURN SIGNAL SOUND. INTERIOR LIGHTS DO NOT SHUT OFF AT LOW SPEEDS, OBSCURING VISION AT NIGHT. ALSO, ALL DOOR LOCK FUNCTION IS OVERRIDDEN (AUTOMATIC AND MANUAL), ALLOWING ANY DOOR TO BE OPENED AT ANY TIME - WHETHER VEHICLE IS IN MOTION OR NOT. IN MY SPECIFIC CASE, THE DOOR AJAR WARNING COULD OCCASIONALLY BE CURED BY AGGRESSIVELY SLAMMING THE DRIVERS DOOR SHUT SEVERAL TIMES. OUR VEHICLE HAS THE EXTREMELY EXPENSIVE AND INHERENTLY FRAGILE ACOUSTIC GLASS INSTALLED, WHICH SHATTERED WHEN THE DOOR WAS SLAMMED WITH THE WINDOW IN THE DOWN POSITION. I AM REPLACING THE FAULTY LATCH AND DOOR GLASS MYSELF AT MY OWN EXPENSE, BUT I INTEND TO SEEK REIMBURSEMENT FROM FORD EITHER THROUGH A RECALL OR POTENTIALLY THROUGH A SMALL CLAIMS LAWSUIT.
NHTSA ODI #10809183
48,000 miles · Dec 7, 2015
Electrical SystemStructure
DRIVERS SIDE DOOR AJAR INDICATOR CONTINUOUSLY GOING OFF WHEN DOOR IS SHUT. CONTINUES TO STAY ON AFTER SEVERAL ATTEMPTS TO SHUT DOOR TO MAKE ALARM GO OFF. MAKES IT A DRIVING DISTRACTION.. HAS BEEN AN ONGOING ISSUE AND WE JUST TOOK IT TO THE DEALERSHIP TO HAVE REPAIRED. OUR EXTENDED WARRANTY WILL NOT COVER THE PROBLEM AND THE D…
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DRIVERS SIDE DOOR AJAR INDICATOR CONTINUOUSLY GOING OFF WHEN DOOR IS SHUT. CONTINUES TO STAY ON AFTER SEVERAL ATTEMPTS TO SHUT DOOR TO MAKE ALARM GO OFF. MAKES IT A DRIVING DISTRACTION.. HAS BEEN AN ONGOING ISSUE AND WE JUST TOOK IT TO THE DEALERSHIP TO HAVE REPAIRED. OUR EXTENDED WARRANTY WILL NOT COVER THE PROBLEM AND THE DEALERSHIP WANTED OVER $500 TO REPAIR. WE CANNOT AFFORD THE REPAIR RIGHT NOW SO WE HAVE TO DEAL WITH IT UNTIL WE CAN. AGAIN, A MAJOR DRIVING DISTRACTION
NHTSA ODI #10808940
44,000 miles · Dec 5, 2015
Electrical System
THE DOOR AJAR LIKE STAYS ON WHILE DOOR IS CLOSED. THE DOOR IS CLOSED. I HAVE TO OPEN AND CLOSE THE DOOR SEVERAL TIMES TO GET IT TO SHUT OFF. THE INSIDE LIGHT ALSO STAYS ON UNTIL THE DOOR AJAR LIGHT GOES OFF. THE OTHER DOORS DO NOT LOCK WHILE THIS IS HAPPENING. THIS IS A REAL SAFETY HAZARD AND SHOULD BE FIXED BY FORD UNDER A RECA…
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THE DOOR AJAR LIKE STAYS ON WHILE DOOR IS CLOSED. THE DOOR IS CLOSED. I HAVE TO OPEN AND CLOSE THE DOOR SEVERAL TIMES TO GET IT TO SHUT OFF. THE INSIDE LIGHT ALSO STAYS ON UNTIL THE DOOR AJAR LIGHT GOES OFF. THE OTHER DOORS DO NOT LOCK WHILE THIS IS HAPPENING. THIS IS A REAL SAFETY HAZARD AND SHOULD BE FIXED BY FORD UNDER A RECALL
NHTSA ODI #10808554
67,008 miles · Dec 4, 2015
Electrical System
FAULTY DOOR AJAR SENSOR. RELATED TO THE TSB-14-0011.
NHTSA ODI #10808363
55,000 miles · Dec 4, 2015
Electrical System
DOOR AJAR SENSOR CONSTANTLY TURNS ON AND WON'T SHUT OFF - AT TIMES I HAVE TO SLAM THE DOOR 10+ TIMES TO GET IT TO SHUT OFF. ALL INTERIOR LIGHTS STAY ON AND DOORS DON'T LOCK. VERY UNSAFE CONDITIONS. IT HAS GONE ON FOR 6 MONTHS AND I HAVE FINALLY HAD ENOUGH. COST TO GET IT FIXED IT $300. ONCE THIS RECALL GOES THRU I WILL BE REQUES…
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DOOR AJAR SENSOR CONSTANTLY TURNS ON AND WON'T SHUT OFF - AT TIMES I HAVE TO SLAM THE DOOR 10+ TIMES TO GET IT TO SHUT OFF. ALL INTERIOR LIGHTS STAY ON AND DOORS DON'T LOCK. VERY UNSAFE CONDITIONS. IT HAS GONE ON FOR 6 MONTHS AND I HAVE FINALLY HAD ENOUGH. COST TO GET IT FIXED IT $300. ONCE THIS RECALL GOES THRU I WILL BE REQUESTING MY MONEY BACK. I SEE THEY RECALLED SEVERAL YEARS WORTH OF VEHICLES OF FORDS, JUST NOT THE NEWER ONES. RIP OFF.
NHTSA ODI #10808352
46,000 miles · Dec 1, 2015
Electrical SystemUnknown Or Other
DRIVER DOOR ALARM BEEPS WHEN DOOR IS CLOSED. INTERIOR LIGHTS STAY ON. THIS OCCURRED EARLIER THIS YEAR AND FORD 'CLEANED OFF' THE SENSOR. STARTED TO HAPPEN AGAIN SEVERAL WEEKS AGO. FORD IS REPLACING THE SENSOR, BUT WE HAVE TO PAY FOR THIS BECAUSE THE ISSUE HAS NOT QUALIFIED FOR A RECALL. PLEASE SUBMIT A COMPLAINT IF THIS IS …
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DRIVER DOOR ALARM BEEPS WHEN DOOR IS CLOSED. INTERIOR LIGHTS STAY ON. THIS OCCURRED EARLIER THIS YEAR AND FORD 'CLEANED OFF' THE SENSOR. STARTED TO HAPPEN AGAIN SEVERAL WEEKS AGO. FORD IS REPLACING THE SENSOR, BUT WE HAVE TO PAY FOR THIS BECAUSE THE ISSUE HAS NOT QUALIFIED FOR A RECALL. PLEASE SUBMIT A COMPLAINT IF THIS IS HAPPENING TO YOUR 2013 FORD EDGE.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2013 Ford Edge Problems, Complaints & Recalls | Skip That Year
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