NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
177 reportsClear category filter103,000 miles · Dec 31, 2019
Unknown Or Other
CAR STARTS TO IDLE ROUGH PRIMARILY WHILE APPROACHING/SITTING AT STOP LIGHTS THOUGH HAS HAPPENED WHILE IN MOTION. IT STARTS TO SHAKE BEFORE LOW ENGINE OIL PRESSURE LIGHT AND/OR SERVICE ENGINE LIGHT COMES ON. CAR THEN "FREEZES" AS CAN'T STEER, CAN'T GO FORWARD OR REVERSE AND CAN'T SHIFT INTO ANOTHER GEAR. CAR TURNS OFF AND MAY RES…
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CAR STARTS TO IDLE ROUGH PRIMARILY WHILE APPROACHING/SITTING AT STOP LIGHTS THOUGH HAS HAPPENED WHILE IN MOTION. IT STARTS TO SHAKE BEFORE LOW ENGINE OIL PRESSURE LIGHT AND/OR SERVICE ENGINE LIGHT COMES ON. CAR THEN "FREEZES" AS CAN'T STEER, CAN'T GO FORWARD OR REVERSE AND CAN'T SHIFT INTO ANOTHER GEAR. CAR TURNS OFF AND MAY RESTART WITHOUT ANY ISSUE OR MAY STRUGGLE TO TURN BACK ON AFTER MANY TRIES (10) WITH NORMAL FUNCTION. ONLINE SEARCH INDICATES THIS IS A COMMON PROBLEM FOR THIS YEAR, MAKE & MODEL WITH PROBLEM BEING ATTRIBUTED TO ONE OF THE FOLLOWING: BAD OIL PRESSURE SENSOR AND/OR VALVE, BAD OIL SENDING UNIT, BAD BEARINGS, WATER PUMP ISSUE RESULTING IN ANTIFREEZE BACKUP, FAULTY TACHOMETER OR BAD BATTERY JUNCTION BOX
NHTSA ODI #11292207
76,500 miles · Nov 7, 2019
Unknown Or Other
DOOR AJAR SENSOR CONSISTENTLY TRICKERS WHEN DOOR IS CLOSED UNABLE TO DEACTIVATE. OCCURS WHEN OPENING THEN CLOSING DOORS TO DRIVE OUT OR PARKING TO DISMOUNT FROM CAR.
NHTSA ODI #11278619
Mileage unknown · Sep 12, 2019
Service BrakesUnknown Or OtherVehicle Speed ControlCrash
"TAKATA RECALL' - I CANNOT COUNT HOW MANY TIMES THIS HAS HAPPENED TO MY VEHICLE. THE BREAKS JUST REFUSES TO FUNCTION AND THE SPEED WOULD NOT DECREASE. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THEY CANNOT FIND ANYTHING WRONG WITH THE BREAKS AND THEY ARE NOT DOING ANYTHING ABOUT IT. LAST SUNDAY (SEPTEMBER 8,), MY FAMILY…
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"TAKATA RECALL' - I CANNOT COUNT HOW MANY TIMES THIS HAS HAPPENED TO MY VEHICLE. THE BREAKS JUST REFUSES TO FUNCTION AND THE SPEED WOULD NOT DECREASE. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THEY CANNOT FIND ANYTHING WRONG WITH THE BREAKS AND THEY ARE NOT DOING ANYTHING ABOUT IT. LAST SUNDAY (SEPTEMBER 8,), MY FAMILY AND I ALMOST DIED ON THE WAY TO CHURCH. THE VEHICLE WOULD NOT STOP!!! IT FINALLY CAME TO A HALT AFTER BEEN STOPPED BY A PAVEMENT. I HAD TO CALL FORD FOR A TOW TRUCK (WHICH I HAD TO PAY FOR BUT THEY GAVE ME A DISCOUNT). MY CAR HAS BEEN WITH THEIR SERVICE DEPARTMENT FOR THREE DAYS NOW. THEY KEEP SAYING THAT THEY CANNOT FIND ANYTHING WRONG WITH IT - THIS WAS EXACTLY WHAT HAPPENED THE FIRST TIME AND 1-2 MONTHS LATER, WE ARE BACK AT THE EXACT SAME SPOT!! THERE ARE SEVERAL PEOPLE ONLINE WITH THE SAME ISSUE. THIS CAR IS NOT SAFE. WHO ELSE IS SUPPOSED TO DIAGNOSE A CAR BUT THE MANUFACTURER?!! IF THE MANUFACTURER CANNOT FIND WHAT IS WRONG WITH IT, THEN THE WORLD IS IN BIG TROUBLE. I THANK GOD FOR ALWAYS PROTECTING MYSELF AND MY FAMILY. MY VEHICLE WAS IN MOTION FROM HIGHWAY TO TURNING TO RED LIGHT. THIS CAR IS NOT SAFE FOR THE ROAD. **ON THE NEXT PAGE: I ANSWERED YES TO "WAS THERE A CRASH" - I DIDN'T CRASH INTO ANOTHER VEHICLE, I CRASHED INTO A PAVEMENT AT CHURCH THAT STOPPED THE CAR.
NHTSA ODI #11255110
82,351 miles · Jun 28, 2019
Service BrakesUnknown Or Other
FROM JUNE 2018 TO JUNE 2019 I HAVE INVESTED OVER $4000 IN PRIMARILY THE BRAKING SYTEM OF MY CAR. I CONTINUE TO HAVE ISSUES WHEN AFTER FILLING MY GAS TANK THE CAR HESITATES IN STARTING. I HAVE REPLACED EVERYTHING THAT HAS TO DO WITH THE BREAKING SYSTEM FROM BRAKE PADS TO HCU SYSTEM TO THE ABS SYSTEM. EVEN THE NEW PARTS HAVE HAD T…
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FROM JUNE 2018 TO JUNE 2019 I HAVE INVESTED OVER $4000 IN PRIMARILY THE BRAKING SYTEM OF MY CAR. I CONTINUE TO HAVE ISSUES WHEN AFTER FILLING MY GAS TANK THE CAR HESITATES IN STARTING. I HAVE REPLACED EVERYTHING THAT HAS TO DO WITH THE BREAKING SYSTEM FROM BRAKE PADS TO HCU SYSTEM TO THE ABS SYSTEM. EVEN THE NEW PARTS HAVE HAD TO BE REPLACED BECAUSE THEY WERE FAULTY.
NHTSA ODI #11228282
114,000 miles · Jun 5, 2019
Unknown Or Other
WHEN DRIVING DOWN HIGHWAY 700 I WENT TO PUT ON BRAKES AND IT FELT LIKE I DIDN'T HAVE ANY IT WENT ALL THE WAY TO THE FLOOR BEFORE STOPPING! BASICALLY THE BRAKES ARE JUST BARLEY THERE. VERY DANGEROUS AND SCARY NOT TO MENTION I HAD 2 KIDS WITH ME. THIS HAPPENED BEFORE ABOUT 9 MONTHS AGO IT WAS A RECALL AND WAS FIX BUT NOW IT HAS HA…
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WHEN DRIVING DOWN HIGHWAY 700 I WENT TO PUT ON BRAKES AND IT FELT LIKE I DIDN'T HAVE ANY IT WENT ALL THE WAY TO THE FLOOR BEFORE STOPPING! BASICALLY THE BRAKES ARE JUST BARLEY THERE. VERY DANGEROUS AND SCARY NOT TO MENTION I HAD 2 KIDS WITH ME. THIS HAPPENED BEFORE ABOUT 9 MONTHS AGO IT WAS A RECALL AND WAS FIX BUT NOW IT HAS HAPPENED AGAIN. ALSO MY DOOR AJAR INDICATOR LIGHT KEEPS STAYING ON.
NHTSA ODI #11218210
118,000 miles · Jun 2, 2019
Unknown Or Other
DOOR AJAR ERROR. DOOR IS CLOSED BUT THE LATCH MECHANISM DOESN'T ENGAGE AND SEND A A PROPER SIGNAL TO THE CAR, SO LIGHTS STAY ON.
NHTSA ODI #11217428
123,000 miles · Jun 1, 2019
Fuel/propulsion SystemSteeringUnknown Or Other
TAKATA RECALL I PURCHASED MY 2012 FORD EDGE SEL APRIL 22, 2019. TODAY, MAY 31ST 2019 ON MY WAY HORNE FROM WORK THE VEHICLE LOST STEERING AND POWER. I HAD JUST PASSED A SEMI-TRUCK ON A SMALL FARM TOWN BLACK TOP ROAD AND CAME UP ON A STOP SIGN. IN THE PROCESS OF TURNING TO THE LEFT FROM THE STOP THE INCIDENT OCCURRED. LUCKILY I …
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TAKATA RECALL I PURCHASED MY 2012 FORD EDGE SEL APRIL 22, 2019. TODAY, MAY 31ST 2019 ON MY WAY HORNE FROM WORK THE VEHICLE LOST STEERING AND POWER. I HAD JUST PASSED A SEMI-TRUCK ON A SMALL FARM TOWN BLACK TOP ROAD AND CAME UP ON A STOP SIGN. IN THE PROCESS OF TURNING TO THE LEFT FROM THE STOP THE INCIDENT OCCURRED. LUCKILY I WAS ABLE TO MAKE IT OUT OF THE ROAD. AFTER SEVERAL ATTEMPTS TO RESTART THE VEHICLE I HAD TO FIND AN ALTERNATE WAY HOME. *WHEN STARTING THE VEHICLE THE ENGINE DID RUN HOWEVER IT SOUNDED AS IT WAS "STARVED" OR "MIS-FIRING", THERE WAS HEAVY WHITE SMOKE DISPERSING FROM THE EXHAUST AND WHEN I WOULD ATTEMPT TO PUT IT IN DRIVE IT WOULD DIE. THE OIL LEVEL IS FINE, THE ANTIFREEZE IS FINE, IT IS NOT OVERHEATING AND THERE WERE NO SIGNS OR SYMPTOMS OF AN ISSUE. THIS WAS COMPLETELY UNEXPECTED AND OCCURRED WITH NO WARNING. THE VEHICLE IS CURRENTLY PARKED WHERE IT DIED; A HALF HOUR AWAY FROM MY HOME. I AM THANKFUL MY 15 YEAR OLD DAUGHTER WAS NOT DRIVING WHEN THIS HAPPENED AND EVEN MORE THANKFUL THAT THIS SPORADIC ACTIVITY DID NOT RESULT IN A FATAL OR CRIPPLING CRASH WITH ANOTHER INDIVIDUAL. AS I RESEARCH THE CAUSES IT APPEARS THIS ISSUE IS NOT ISOLATED AND HAS BEEN OCCURRING SINCE 2008. I PRAY IT IS INVESTIGATED AND NOTICE IS SHARED BEFORE THE POTENTIALS BECOME A REALITY. PLEASE BE PROACTIVE VS REACTIVE AND ASSURE THIS ISSUE IS ADDRESSED FOR THE PEOPLE.
NHTSA ODI #11217220
75,000 miles · May 9, 2019
Unknown Or Other
I WAS DRIVING SLOWLY DOWN A STREET AT ABOUT 20-30 MPH AND TRIED TO CLOSE MY SUNROOF AND THE PLASTIC THAT HOLDS IT INTO THE MOVING TRACK BROKE OFF LEAVING IT STUCK IN THE OPEN POSITION. I TOOK IT TO FORD THINKING THAT SINCE THERE HAVE BEEN MULTIPLE ISSUES WITH THEIR EDGE CARS' ROOFS, THEY WOULD BE ABLE TO REPAIR IT. INSTEAD THEY …
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I WAS DRIVING SLOWLY DOWN A STREET AT ABOUT 20-30 MPH AND TRIED TO CLOSE MY SUNROOF AND THE PLASTIC THAT HOLDS IT INTO THE MOVING TRACK BROKE OFF LEAVING IT STUCK IN THE OPEN POSITION. I TOOK IT TO FORD THINKING THAT SINCE THERE HAVE BEEN MULTIPLE ISSUES WITH THEIR EDGE CARS' ROOFS, THEY WOULD BE ABLE TO REPAIR IT. INSTEAD THEY WANTED TO CHARGE ME $8,000 TO REPAIR THE WHOLE ROOF.
NHTSA ODI #11206514
Mileage unknown · Apr 17, 2019
Unknown Or Other
THE REAR DRIVER SIDE DOOR LATCH SENSOR DOES NOT DETECT WHEN THE DOOR IS CLOSED RESULTING IN A DOOR AJAR SIGNAL AND THE INTERNAL LIGHTS STAYING ON. ADDITIONALLY THE AUTO LOCK FUNCTION WHEN THE CAR IS DRIVING IS DISABLED.
NHTSA ODI #11197065
80,762 miles · Apr 13, 2019
Unknown Or Other
DOOR AJAR LIGHT IS ON TELLING DRIVER TO SHIFE TO PARK DOOR LOCKS WILL NOT STAY LOADED WHEN DRIVING, SO ANYONE CAN OPEN CAR DOOR WHILE TRAVELING DOWN THE ROAD , THIS IS NOT SAFE FOR SOMEONE MAY OPEN DOOR AND FALL OUT OR IF YOUR AT TRAFFIC LIGHT SOMEONE OUT SIDE OF CAR CAN OPEN DOOR, THIS IS UNSAFE , YOU STAND A CHANCE OF BEING …
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DOOR AJAR LIGHT IS ON TELLING DRIVER TO SHIFE TO PARK DOOR LOCKS WILL NOT STAY LOADED WHEN DRIVING, SO ANYONE CAN OPEN CAR DOOR WHILE TRAVELING DOWN THE ROAD , THIS IS NOT SAFE FOR SOMEONE MAY OPEN DOOR AND FALL OUT OR IF YOUR AT TRAFFIC LIGHT SOMEONE OUT SIDE OF CAR CAN OPEN DOOR, THIS IS UNSAFE , YOU STAND A CHANCE OF BEING CAR JACKKED OR SOME OTHER BAD THINGS CAN HAPPEN. I'D SAY CAR IS UNSAFE AND THE PROBLEM NEEDS TO BE RECALLED. I HAD FORD DEALER CHECK IT OUT AND SAID IT NEEDS A DRIVER DOOR LATCH ASSY. REPLACED THIS PROBLEM HAD OCCURRED ON AND OFF OVER THE PASS YEAR OR SO BUT WOULD SEEM TO FIX IT SELFWITH IN A FEW MILES BUT NOW IT STAYS ON
NHTSA ODI #11196012
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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