MY 2012 FORD EDGE A YEAR OLD AND ONLY 9,350 MILES HAD A CATASTROPHIC BRAKE FAILURE WHILE I WAS TRYING TO GO DOWN STEEP HILL. LUCKILY THAT I REALIZED THE PROBLEM IMMEDIATELY SO I DID NOT HURT OTHERS OR MYSELF. I PROCEEDED TO CONSULT A LOCAL MECHANIC AND HE STATED THAT I HAVE A BOOSTER ISSUE AND I SHOULD NOT DRIVE MY CAR. I HAVE …
Read full complaint
MY 2012 FORD EDGE A YEAR OLD AND ONLY 9,350 MILES HAD A CATASTROPHIC BRAKE FAILURE WHILE I WAS TRYING TO GO DOWN STEEP HILL. LUCKILY THAT I REALIZED THE PROBLEM IMMEDIATELY SO I DID NOT HURT OTHERS OR MYSELF. I PROCEEDED TO CONSULT A LOCAL MECHANIC AND HE STATED THAT I HAVE A BOOSTER ISSUE AND I SHOULD NOT DRIVE MY CAR. I HAVE TOWED MY CAR TO THE NEAREST DEALER THE FOLLOWING DAY (TODAY). I HAVE BEEN WAITING TO HEAR FROM THE DEALER SERVICE ADVISOR SINCE 10 AM AND NO ONE HAS CONTACTED ME. I FINALLY DECIDED TO STAY ON HOLD SO I CAN TALK TO HIM IN PERSON. I HAVE BEEN ON HOLD MORE THAN 20 MINUTES. AFTER SEARCHING ON GOOGLE I REALIZED THIS IS A RECURRING PROBLEM AND FORD NEVER ISSUED ANY WARNING TO INFORM ITS CUSTOMER OF THE POTENTIAL LIFE DAMAGING SITUATION. I AM WILLING TO BET THAT FORD IS AWARE OF THIS ISSUE BUT THE COST OF RECALL OR NOTIFICATION IS WORTH MORE THAN CATASTROPHIC HUMAN LIFE LOSS DUE TO BRAKE FAILURE. *TR
NHTSA ODI #10514545
15,000 miles · May 22, 2013
Service Brakes
BAD BRAKES (?BRAKE BOOSTERS?) - I AM EXTREMELY UPSET AND AMAZED THAT MY NEW 2012 FORD EDGE, PURCHASED ONE YEAR EARLIER AND ONLY HAS 15,000 MILES HAD A CATASTROPHIC BRAKE FAILURE. MY WIFE HAD BEEN DRIVING THE VEHICLE WITH MY FIVE (5) MONTH OLD BABY AND DISCOVERED THE VEHICLE WOULD NOT STOP. MY WIFE ALMOST CRASHED THE VEHICLE; P…
Read full complaint
BAD BRAKES (?BRAKE BOOSTERS?) - I AM EXTREMELY UPSET AND AMAZED THAT MY NEW 2012 FORD EDGE, PURCHASED ONE YEAR EARLIER AND ONLY HAS 15,000 MILES HAD A CATASTROPHIC BRAKE FAILURE. MY WIFE HAD BEEN DRIVING THE VEHICLE WITH MY FIVE (5) MONTH OLD BABY AND DISCOVERED THE VEHICLE WOULD NOT STOP. MY WIFE ALMOST CRASHED THE VEHICLE; POTENTIALLY INJURING HER AND MY NEWBORN. BELIEVING IT WAS MAYBE A RANDOM EVENT, I SEARCHED GOOGLE FOR ?FORD EDGE BRAKE FAILURE? AND I WAS ASTONISHED TO FIND THAT THIS IS A COMMON OCCURRENCE. SEVERAL BLOGS DESCRIBED DIFFERENT EXPERIENCES WITH BRAKE PROBLEMS RELATED TO A BRAKE ?BOOSTER?; PEOPLE ALMOST CRASHING. SO I CALLED A LOCAL DEALER (GREENWAY FORD) AND HAD MY VEHICLE TOWED IN FOR REPAIR. I WAS ADVISED BY THE SALESPERSON THAT IT WAS IN FACT THE ?BRAKE BOOSTER? AND THAT HE HAD SEEN THREE (3) RECENTLY AT THE DEALERSHIP FOR THIS SAME ISSUE. THIS IS CALLED A ?CLUE? THAT SOMETHING IS WRONG WITH THE PART ITSELF AND FORD IS NOT BEING A RESPONSIBLE COMPANY AND CORRECTING THE ISSUE. APPARENTLY, THE COST OF A LIFE IS MEASURED IS OUTWEIGHED BY COST OF A RECALL AND WHAT YOUR COMPANY MAY LOSE IN CIVIL LITIGATION. THE DEALER (GREENWAY FORD) IS REPAIRING THE VEHICLE UNDER WARRANTY AND AFTER A DAY OF NOT COMPLETING THE JOB OFFERED A FREE RENTAL VEHICLE. THE VEHICLE HAS NOW BEEN AT THE DEALERSHIP FOR TWO DAYS. THE DEALER ALSO NOTED THAT THEY HAVE SEEN SEVERAL VEHICLES WITH THIS SAME ISSUE. ALSO, SEVERAL ONLINE BLOGS HAVE DOCUMENTED THE ISSUE. IT APPEARS THIS IS A KNOW ISSUE AND FORD HAS DONE NOTHING ? PROACTIVELY ? TO CORRECT THE ISSUE. *TR
NHTSA ODI #10513079
10,000 miles · May 15, 2013
Service Brakes
I WAS DRIVING DOWN A STEEP HILL (PARKING LOT FROM WORK) THIS LEADS ONTO A BUSY AVENUE. WHEN I PRESSED ON THE BRAKES I NOTICED MY VEHICLE ROLLED ONTO THE STREET,I COULD NOT STOP. I QUICKLY TURNED RIGHT. THANK GOD THERE WERE NO CARS COMING. HOWEVER, HAD I NOT QUICKLY TURN, THE CAR WOULD HAVE ROLLED RIGHT ONTO THE CENTER OF THE …
Read full complaint
I WAS DRIVING DOWN A STEEP HILL (PARKING LOT FROM WORK) THIS LEADS ONTO A BUSY AVENUE. WHEN I PRESSED ON THE BRAKES I NOTICED MY VEHICLE ROLLED ONTO THE STREET,I COULD NOT STOP. I QUICKLY TURNED RIGHT. THANK GOD THERE WERE NO CARS COMING. HOWEVER, HAD I NOT QUICKLY TURN, THE CAR WOULD HAVE ROLLED RIGHT ONTO THE CENTER OF THE STREET AND I WOULD HAVE GOTTEN SIDE SWAPPED BOTH WAYS. I COULD NOT PULL OVER SO I DROVE SLOW GOING UNDER 10 MPH AND TURNED ON TO A ROAD AND PULLED INTO A PHARMACY PARKING LOT IN WHICH I LET THE CAR ROLL INTO A PARKING SPACE AND I CALLED THE TOWING COMPANY AND HAD IT TOWED TO THE DEALER I PURCHASED IT FROM. I WAS TOLD YESTERDAY THAT THE BRAKE BOOSTER FAILED. AFTER ASKING WHAT IT WAS, I THEN ASKED WHY AND HOW DID IT FAIL. THEY STATED IT WAS DEFECTED AND THINGS LIKE THIS HAPPEN AND THAT IS WHY NEW CARS HAVE WARRANTY'S. THEY WERE WAITING TO RECEIVE THE PART SO THEY CAN REPLACE IT. I'M NOT CONFIDENT THAT MY CAR IS SAFE AND I TOLD THEM I HAD A 5 YEAR OLD DAUGHTER AND WAS CONCERNED ABOUT THE SAFETY OF THE CAR. THE DEALER SAID THEY CAN'T GUARANTEE NOTHING ELSE WILL HAPPEN, BUT THAT IS WHY NEW CARS ARE UNDER WARRANTY. I'M NOT CONFIDENT ANYMORE AND FORD SHOULD REALLY BEGIN RECALLING THESE BRAKE BOOSTERS. I COULD HAVE DIED. IT WAS GOD WATCHING OVER ME THAT I'M UNHARMED. SOMETHING NEEDS TO BE DONE SOON! *TR
NHTSA ODI #10512275
12,970 miles · Apr 17, 2013
Service Brakes
ON SEVERAL OCCASIONS EITHER BACKING OUT OF GARAGE/PARKING SPACE OR STOPPING AT RED LIGHT/STOP SIGN THERE WAS A NEED TO APPLY EXTREMELY HARD PRESSURE ON BRAKE PEDAL TO STOP THE CAR COMPLETELY. WITHOUT EXTREMELY HARD PRESSURE ON THE BRAKE PEDAL, THE CAR ROLLED TO A STOP WHILE PRESSURE WAS APPLIED TO BRAKE PEDAL. *TR UPDATED 3/…
Read full complaint
ON SEVERAL OCCASIONS EITHER BACKING OUT OF GARAGE/PARKING SPACE OR STOPPING AT RED LIGHT/STOP SIGN THERE WAS A NEED TO APPLY EXTREMELY HARD PRESSURE ON BRAKE PEDAL TO STOP THE CAR COMPLETELY. WITHOUT EXTREMELY HARD PRESSURE ON THE BRAKE PEDAL, THE CAR ROLLED TO A STOP WHILE PRESSURE WAS APPLIED TO BRAKE PEDAL. *TR UPDATED 3/5/14*CN
NHTSA ODI #10508561
7,500 miles · Apr 1, 2013
Service Brakes
ON 2 BACK TO BACK OCCASIONS BACKING OUT OF GARAGE AND DOWN THE DRIVEWAY, WHICH IS RATHER STEEP, THERE WAS NEEDED AN EXTREMELY HARD PRESSURE ON BRAKE PEDAL TO STOP THE CAR. IT WAS LIKE STOPPING A CAR WITHOUT POWER BRAKES, LIKE WHEN THE ENGINE IS OFF. ONCE CAR WAS ON FLAT ROAD IT BRAKED NORMALLY. THERE IS A SIMILAR COMPLAINT NOTED…
Read full complaint
ON 2 BACK TO BACK OCCASIONS BACKING OUT OF GARAGE AND DOWN THE DRIVEWAY, WHICH IS RATHER STEEP, THERE WAS NEEDED AN EXTREMELY HARD PRESSURE ON BRAKE PEDAL TO STOP THE CAR. IT WAS LIKE STOPPING A CAR WITHOUT POWER BRAKES, LIKE WHEN THE ENGINE IS OFF. ONCE CAR WAS ON FLAT ROAD IT BRAKED NORMALLY. THERE IS A SIMILAR COMPLAINT NOTED ABOUT THIS MODEL YEAR EDGE. *TR UPDATED 3/5/14*CN
NHTSA ODI #10505216
3,000 miles · Aug 20, 2012
Service Brakes
CAR WAS IN REVERSE, BACKING OUT OF A GARAGE. THE POWER BRAKES FAILED ALTHOUGH I WAS STILL ABLE TO STOP THE CAR BY PRESSING HARD ON THE PEDAL. IT WAS AS IF THE POWER-ASSIST WENT OUT & PEDAL TRAVELED ALL THE WAY TO THE FLOOR. PROBLEM REPEATED, AGAIN WHEN IN REVERSE AND PARALLEL PARKING, ON 7/31. HAD THE CAR CHECKED AT THE FORD…
Read full complaint
CAR WAS IN REVERSE, BACKING OUT OF A GARAGE. THE POWER BRAKES FAILED ALTHOUGH I WAS STILL ABLE TO STOP THE CAR BY PRESSING HARD ON THE PEDAL. IT WAS AS IF THE POWER-ASSIST WENT OUT & PEDAL TRAVELED ALL THE WAY TO THE FLOOR. PROBLEM REPEATED, AGAIN WHEN IN REVERSE AND PARALLEL PARKING, ON 7/31. HAD THE CAR CHECKED AT THE FORD DEALER ON 8/4 BUT THEY DID NOT IDENTIFY A PROBLEM. SYMPTOMS REPEATED ON 8/10 WHILE BACKING OUT OF A PARKING SPACE AND ON 8/19, ALSO WHILE BACKING OUT OF A PARKING SPACE. SO FAR THIS HAS ONLY HAPPENED AT LOW SPEED WHILE THE CAR IS IN REVERSE, BUT I FEAR IT WILL HAPPEN WHILE DRIVING AT NORMAL SPEED. THIS CAR IS UNSAFE TO DRIVE. *TR UPDATED 3/5/14*CN
NHTSA ODI #10471508
680 miles · Jun 17, 2012
Service BrakesStructureVehicle Speed ControlCrash
DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (CHRYSLER 2009) VEHICLE WHICH T…
Read full complaint
DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (CHRYSLER 2009) VEHICLE WHICH THERE WAS NOT AN APPRECIABLE DIFFERENCE IN PEDAL HEIGHT, STEPPED ON THE ACCELERATOR PEDAL, THINKING SHE WAS STEPPING ON THE BRAKE.... RESOLUTION: DISCUSSING THE INCIDENT, THE WOMAN WAS SEATED IN THE FORD EDGE AND ASKED TO SEE IF SHE FELT A DIFFERENCE IN HEIGHT OF THE BRAKE VS ACCELERATOR PEDALS. SHE DID, AND HAS SINCE PRACTICED GOING BETWEEN PEDALS, LIFTING HER FOOT TO ACCESS THE BRAKE, RATHER THAN MERELY SLIDING HER FOOT TO THE LEFT........ IT IS THIS WRITERS OPINION THAT MANY OF THE UNEXPLAINED ACCIDENTS WHERE A PERSON, ESPECIALLY WHEN AN ELDERLY PERSON IS DRIVING, HAS MISTOOK THE ACCELERATOR FOR THE BRAKE IS DUE TO THE HEIGHT OF PEDAL DIFFERENCE. ................ IT MIGHT BE WISE TO MAKE AWARE THIS PROBLEM TO MANUFACTURERS AND THE PUBLIC. ........ THANKS *TR
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2012 Ford Edge Problems, Complaints & Recalls | Skip That Year
Illustration