THE BRAKES HAVE BEEN ACTING FUNNY FOR THE LAST WEEK AND ON 8/22/2014 UPON PULLING INTO MY GARAGE I ALMOST DROVE THRU THE WALL INTO MY MASTER BEDROOM. I CONTACTED ELK GROVE FORD THE LOCAL DEALER AND TOOK MY VEHICLE INTO THEM THE NEXT DAY. I EXPLAINED TO THEM THAT WHEN PRESSING ON THE BRAKE IT WAS EITHER REALLY STIFF AND IT ACTE…
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THE BRAKES HAVE BEEN ACTING FUNNY FOR THE LAST WEEK AND ON 8/22/2014 UPON PULLING INTO MY GARAGE I ALMOST DROVE THRU THE WALL INTO MY MASTER BEDROOM. I CONTACTED ELK GROVE FORD THE LOCAL DEALER AND TOOK MY VEHICLE INTO THEM THE NEXT DAY. I EXPLAINED TO THEM THAT WHEN PRESSING ON THE BRAKE IT WAS EITHER REALLY STIFF AND IT ACTED AS IF THE BRAKE PEDAL DID NOT WANT TO PRESS DOWN OR IT WOULD GO ALL THE WAY TO THE FLOOR AND IT WOULD MAKE A HISSING SOUND. THIS SOUND WHEN THE PEDAL WOULD GO ALL THE WAY TO THE FLOOR WOULD SOUND LIKE THE AIR BEING LET OUT OF A BALOON. SOMETIMES YOU WOULD HAVE TO PUMP ON THE BRAKE TO GET THE CAR TO STOP. WHEN I TOLD THIS TO THE SERVICE ADVISOR HE ACTUALLY LAUGHED AT ME. APROXIMATELY 2 HOURS LATER I WAS TOLD MY CAR WAS READY. I WAS LIKE GREAT WHAT WAS WRONG WITH MY BRAKES? HE STATED "IT IS THE BRAKE BOOSTER PUMP AND IT IS ON NATIONAL BACKORDER, WE HAVE NO IDEA OF HOW LONG IT IS GOING TO BE. IT MAY BE A MONTH AND IT MAY BE 6 MONTHS." THIS IS PUTTING MY LIFE IN JEAPORDY HAVING TO DRIVE A CAR WITH FAULTY BRAKES. *TR
NHTSA ODI #10629464
36,185 miles · Aug 25, 2014
Service Brakes
WHEN I WENT TO STEP ON BRAKES THEY WENT ALL THE WAY TO THE FLOOR. WAS MAKING A SQUISHY NOISE AS WELL. HAD TO REPLACE THE POWER BOOSTER? *TR
NHTSA ODI #10628069
25,000 miles · Aug 25, 2014
Service Brakes
BRAKES MAKE HISSING NOISE AND PEDAL IS VERY HARD WHILE CAR IS IN PARK OR DRIVE. CAR DOES NOT STOP NORMALLY AND REQUIRES LARGE SPACE TO COAST TO STOP. BRAKE BOOSTER FAILURE. UNSAFE TO DRIVE WITHOUT FEAR OF COLLISION. *TR
NHTSA ODI #10627947
42,000 miles · Aug 21, 2014
Service BrakesCrash
BRAKES STARTED BECOMING DIFFICULT TO APPLY REGARDLESS OF SPEED, ETC. MOST OFTEN MOST DIFFICULT TO APPLY AFTER THE CAR WAS SHUT OFF FOR A PERIOD OF TIME. TOOK THE CAR TO THE DEALER AND THEY REPLACED THE BOOSTER. SERVICE REPRESENTATIVE ATTEMPTED TO BACK THE CAR OUT OF THE SERVICE BAY THE BOOSTER FAILED. COULDN'T STOP THE CAR SO H…
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BRAKES STARTED BECOMING DIFFICULT TO APPLY REGARDLESS OF SPEED, ETC. MOST OFTEN MOST DIFFICULT TO APPLY AFTER THE CAR WAS SHUT OFF FOR A PERIOD OF TIME. TOOK THE CAR TO THE DEALER AND THEY REPLACED THE BOOSTER. SERVICE REPRESENTATIVE ATTEMPTED TO BACK THE CAR OUT OF THE SERVICE BAY THE BOOSTER FAILED. COULDN'T STOP THE CAR SO HE PUT IT IN DRIVE AND IT LUNGED FORWARD AND HIT A CAR LIFT, CREASING THE FRONT BUMPER, BEFORE IT STOPPED. ATTEMPTED TO REPLACE THE BOOSTER AND THE DEALER SAID IT "FAILED" IN THE BOX. NUMBER THREE BOOSTER WAS INSTALLED AND IT FAILED. MASTER CYLINDER ALSO FAILED. THE DEALER CLAIMS THE NEW MASTER CYLINDER AND THE FOURTH BOOSTER IS WORKING FINE. CAR IN THE BODY SHOP GETTING THE FRONT BUMPER REPAIRED. FORD REGIONAL CUSTOMER CARE REPRESENTATIVE WAS TO CALL ME AND THREE DAYS HAVE PASSED WITHOUT ANY RESPONSE. NO ONE CARE TELL ME FORD HAS CORRECTED ANYTHING. ALL THEY ARE DOING IS THROWING PARTS WITH AN ATTEMPT IT WILL FIX ITSELF. *TR
NHTSA ODI #10627280
17,300 miles · Aug 20, 2014
Service Brakes
BRAKES WERE REALLY HARD TO PRESS TO GET CAR TO STOP. FREQUENCY OF OCCURRENCE INCREASED. KEY INCIDENT WAS DIFFICULTY STOPPING AT STOP SIGN WHEN A FAMILY WAS CROSSING STREET IN FRONT OF ME. HAD TO PRESS REALLY HARD ON BRAKES TO STOP. BROUGHT INTO DEALER ON 8/19/2014. TOLD ME IT WAS ISSUE WITH BOOSTER AND PART IS ON BACK ORD…
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BRAKES WERE REALLY HARD TO PRESS TO GET CAR TO STOP. FREQUENCY OF OCCURRENCE INCREASED. KEY INCIDENT WAS DIFFICULTY STOPPING AT STOP SIGN WHEN A FAMILY WAS CROSSING STREET IN FRONT OF ME. HAD TO PRESS REALLY HARD ON BRAKES TO STOP. BROUGHT INTO DEALER ON 8/19/2014. TOLD ME IT WAS ISSUE WITH BOOSTER AND PART IS ON BACK ORDER, SO HAD TO GIVE ME A RENTAL CAR FOR 2-3 WEEKS (HAD PREMIUM WARRANTY SERVICE). BASED ON THE NUMBER OF PROBLEMS I SEE ON THIS SITE, WHEN IS FORD GOING TO ISSUE A RECALL? WE ARE TALKING BRAKES!!!!!!! DOES SOMEONE HAVE TO DIE OR BE INJURED BEFORE SOMETHING IS DONE? *TR
NHTSA ODI #10626756
78,600 miles · Aug 20, 2014
Service Brakes
PULLING OUT OF PARKING SPACE AND NOTICED BRAKES FELT DIFFERENT. NOT DEPRESSING TO NORMAL AMOUNT. PULLED FORWARD AND WHEN COMING TO STOP SIGN AGAIN NOTICED THE DIFFERENCE IN THE BRAKE PEDAL MOVEMENT BUT NOW ALSO THE VEHICLE DID NOT STOP AS QUICKLY AS IT USED.TO. IT SLOWED BUT WAS NEVER ABLE TO GET IT TO A COMPLETE STOP, SEEMED…
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PULLING OUT OF PARKING SPACE AND NOTICED BRAKES FELT DIFFERENT. NOT DEPRESSING TO NORMAL AMOUNT. PULLED FORWARD AND WHEN COMING TO STOP SIGN AGAIN NOTICED THE DIFFERENCE IN THE BRAKE PEDAL MOVEMENT BUT NOW ALSO THE VEHICLE DID NOT STOP AS QUICKLY AS IT USED.TO. IT SLOWED BUT WAS NEVER ABLE TO GET IT TO A COMPLETE STOP, SEEMED LIKE IT COASTED TO A STOP. AFTER DRIVING A FEW MILES BRAKES RETURNED TO NORMAL. NEXT DAY EXPERIENCED THE SAME THING EXCEPT NOW THE VEHICLE DOES NOT COME TO A COMPLETE STOP, IT COASTS TO A STOP AT ALL TIMES NOW. ALSO HAVE TO PUT EXTREME PRESSURE TO GET THE VEHICLE TO BEGIN TO SLOW DOWN, MUCH LESS STOP THE CAR. RESEARCH ONLINE SHOWS MANY OTHERS EXPERIENCING THE SAME PROBLEM. WILL BE TAKING VEHICLE TO DEALERSHIP ON NEXT DAY OFF. *TR
NHTSA ODI #10626678
32,000 miles · Aug 14, 2014
Service Brakes
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL BECAME EXTREMELY HARD TO DEPRESS AND THE VEHICLE MADE A LOUD HISSING SOUND WHEN BACKING UP A BOAT. THE CONTACT MENTIONED THAT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE …
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL BECAME EXTREMELY HARD TO DEPRESS AND THE VEHICLE MADE A LOUD HISSING SOUND WHEN BACKING UP A BOAT. THE CONTACT MENTIONED THAT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE BRAKE PEDAL STILL FELL SPONGY WHENEVER IT WAS DEPRESSED. THE MANUFACTURER WAS NOT MADE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
NHTSA ODI #10622358
21,000 miles · Aug 12, 2014
Service Brakes
WHEN I APPLY PRESSURE TO THE BRAKES THE CAR WOULD NOT STOP. IT WOULD SLOW DOWN, BUT NEVER COME TO A COMPLETE STOP. WE WERE JUST AT THE DEALERSHIP GETTING OUR VEHICLE SERVICED AND RECEIVED NO MENTION OF A RECALL. *TR
NHTSA ODI #10621831
52,495 miles · Aug 8, 2014
Service Brakes
JULY 31, 2014 - I RAN A RED LIGHT WHEN THE BRAKES ON MY 2012 EDGE FAILED. IT FELT AS IF THERE WAS ZERO PRESSURE & THE BRAKE PEDAL SUNK ALL THE WAY TO THE FLOOR. AFTER PUMPING THEM, OR REALLY "STANDING" ON THE PEDAL, THE CAR FINALLY SLOWED DOWN. AFTER THIS INCIDENT, THERE WAS AN AUDIBLE "HISS" WHEN THE BRAKES WERE APPLIED. I H…
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JULY 31, 2014 - I RAN A RED LIGHT WHEN THE BRAKES ON MY 2012 EDGE FAILED. IT FELT AS IF THERE WAS ZERO PRESSURE & THE BRAKE PEDAL SUNK ALL THE WAY TO THE FLOOR. AFTER PUMPING THEM, OR REALLY "STANDING" ON THE PEDAL, THE CAR FINALLY SLOWED DOWN. AFTER THIS INCIDENT, THERE WAS AN AUDIBLE "HISS" WHEN THE BRAKES WERE APPLIED. I HAD NOTICED FOR SEVERAL WEEKS PRIOR TO JULY 31ST, MY BRAKES FELT "DIFFERENT". WHEN PRESSURE APPLIED FOR PUSH BUTTON START, THEY FELT VERY STIFF. AT OTHER TIMES, WHEN APPLYING PRESSURE TO SLOW OR STOP COMPLETELY, CONSIDERABLY MORE PRESSURE WAS NECESSARY THAN HAD BEEN PREVIOUSLY ADEQUATE. THE NEXT DAY (AUGUST 1ST), OUR LOCAL FORD SERVICE CENTER CONFIRMED THAT MY MODEL WAS UNDER THE EXTENDED WARRANTY FOR THE BRAKE VACUUM BOOSTER. HOWEVER, THE PART IS ON BACK ORDER & THERE IS NO ETA FOR A NEW PART. I EXPECT MY CAR TO BE THERE SEVERAL WEEKS, IF NOT MONTHS. WHY IS THIS ITEM NOT A NATIONAL RECALL?! THIS IS A SERIOUS, KNOWN, ISSUE THAT COULD RESULT IN SERIOUS INJURY OR DEATH. *TR
NHTSA ODI #10620933
27,262 miles · Aug 8, 2014
Service Brakes
APPLIED THE BRAKES AND I WAS NOT STOPPING THE VEHICLE. I HEARD A HISSING NOISE AND THE BRAKE PEDAL WAS EXTREMELY STIFF BUT I WAS UNABLE TO APPLY ENOUGH PEDAL FORCE TO ACTUATE THE BRAKES. I THEN PUMPED THE BRAKES AND THE PEDAL ALMOST WENT TO THE FLOOR AND THE VEHICLE BRAKES APPLIED BUT WAY TOO MUCH AND THE CAR CAME TO AN ABRUPT…
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APPLIED THE BRAKES AND I WAS NOT STOPPING THE VEHICLE. I HEARD A HISSING NOISE AND THE BRAKE PEDAL WAS EXTREMELY STIFF BUT I WAS UNABLE TO APPLY ENOUGH PEDAL FORCE TO ACTUATE THE BRAKES. I THEN PUMPED THE BRAKES AND THE PEDAL ALMOST WENT TO THE FLOOR AND THE VEHICLE BRAKES APPLIED BUT WAY TOO MUCH AND THE CAR CAME TO AN ABRUPT STOP. I TOOK THE CAR TO A FORD DEALER AND THEY SAID IT WAS THE BRAKE BOOSTER. DEALER DROVE CAR AND DETERMINED IT WAS UNSAFE TO DRIVE. FORD REGIONAL SAID THERE WAS A PROGRAM FOR THE BRAKE BOOSTER AND THAT ACCORDING TO THE FORD TECH TEAM THE CAR WAS SAFE TO DRIVE UNTIL A REPAIR PART COULD BE LOCATED. THIS IS NOT THE CASE. THE BRAKES DO NOT WORK. BOTH I AND THE DEALER SERVICE STAFF AGREE THAT THERE IS A MAJOR ISSUE INVOLVING THE BRAKE BOOSTER MAKING THE CAR UNSAFE. CAR HAS BEEN AT DEALER SINCE 7/31/14. NO PARTS AVAILABLE AND CAR IS UNDRIVABLE. HOW THIS CAR PASSED FMVSS 135 AND 136 IS BEYOND ME. *TR
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2012 Ford Edge Problems, Complaints & Recalls | Skip That Year
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