NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
247 reportsClear category filter140,000 miles · Apr 15, 2019
Service Brakes
AFTER STRONG BRAKING EVENT - BRAKE PEDAL BECAME VERY SOFT AND INCREASING PRESSURE ON THE PEDAL WAS REQUIRED TO STOP THE VEHICLE. TOOK INTO A FORD DEALER FOR REPAIR - BRAKE BOOSTER WAS REPLACED. A YEAR LATER AFTER A SIMILAR BRAKING EVENT - THE SAME SYMPTOMS RE-APPEARED. DEALER SAID IT WAS FAULTY BRAKE PAD INSTALL. PROBLEM PE…
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AFTER STRONG BRAKING EVENT - BRAKE PEDAL BECAME VERY SOFT AND INCREASING PRESSURE ON THE PEDAL WAS REQUIRED TO STOP THE VEHICLE. TOOK INTO A FORD DEALER FOR REPAIR - BRAKE BOOSTER WAS REPLACED. A YEAR LATER AFTER A SIMILAR BRAKING EVENT - THE SAME SYMPTOMS RE-APPEARED. DEALER SAID IT WAS FAULTY BRAKE PAD INSTALL. PROBLEM PERSISTED. 2 OTHER INDEPENDENT MECHANICS REPLACED THE MASTER CYLINDER AND BLED THE SYSTEM. PROBLEM PERSISTED. NOW DEALER SAYS ITS THE HYDRAULIC CONTROL MODULE. HOWEVER IT WOULD APPEAR TO BE THE BOOSTER AGAIN. THIS SEEMS TO BE A FAULTY PART THAT FORD WILL NOT ADMIT NEEDS TO BE RECALLED.
NHTSA ODI #11196404
96,242 miles · Apr 11, 2019
EngineService Brakes
INTERMITTENT LOSS OF BRAKES. BRAKE PEDDLE GOES TO THE FLOOR BOARD. ALSO ENGINE HAS NOW DIED TWICE WHEN IDLING ONCE AT A STOP, ONCE WHILE PARKED.
NHTSA ODI #11195669
120,000 miles · Apr 9, 2019
Service Brakes
I HAVE HAD TO BRAKE QUICKLY ON 2 OCCASIONS AND 1 OF THE TIMES I HAD TO SLAM ON MY BRAKES AS A CAR RAN A STOP SIGN COMING OFF THE HIGHWAY. THE PEDAL WENT ALL THE WAY TO THE FLOOR, I HAD TO SWERVE INTO THE OTHER LANE TO AVOID HITTING THE CAR AND BARELY WAS ABLE TO STOP MY CAR. THE SECOND TIME I HAD TO STOP QUICKLY AND BRAKE GRIN…
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I HAVE HAD TO BRAKE QUICKLY ON 2 OCCASIONS AND 1 OF THE TIMES I HAD TO SLAM ON MY BRAKES AS A CAR RAN A STOP SIGN COMING OFF THE HIGHWAY. THE PEDAL WENT ALL THE WAY TO THE FLOOR, I HAD TO SWERVE INTO THE OTHER LANE TO AVOID HITTING THE CAR AND BARELY WAS ABLE TO STOP MY CAR. THE SECOND TIME I HAD TO STOP QUICKLY AND BRAKE GRINDED TO A STOP IN HEAVY TRAFFIC AND A CITY STREET. BOTH TIME THE PEDAL WENT ALL THE WAY TO THE FLOOR. DURING MY NEW YORK STATE INSPECTION DID NOT PASS DUE TO A SOFT BRAKE PEDAL, I HAD THE BACK BRAKES REPLACED AND THEY DISCOVERED THE MASTER CYLINDER HAD A LEAK. I HAD IT REPLACED AS WELL AND THE BRAKES STILL ARE NOT WORKING PROPERLY. I HAVE AN APPOINTMENT THIS SATURDAY TO HAVE THE LONG PINS (I THINK THAT'S WHAT IT'S CALLED) REPLACED ON THE BACK BRAKES. THEY ALSO SAID IT'S POSSIBLE I WILL NEED TO HAVE THE POWER BRAKE BOOSTER REPLACED. AFTER SEVERAL HUNDRED DOLLARS AND 4 SATURDAY'S SPENT AT THE CAR REPAIR STORE AND STILL NOT RESOLUTION TO THE BRAKE PROBLEM. I'VE READ MULTIPLE COMPLAINTS ABOUT THE SAME ISSUES ON THE SAME YEAR, MAKE AND MODEL CAR MAYBE IT'S TIME TO ISSUE A RECALL BEFORE IT COSTS SOMEONE THEIR LIFE.
NHTSA ODI #11195015
69,536 miles · Mar 27, 2019
Power TrainService Brakes
I WAS OUT RUNNING ERRANDS AND EVERYTHING WAS FINE. LEFT A STORE TO PICK UP MY DAUGHTER FROM PRACTICE AND HAD TO STAND ON THE BRAKES TO GET THE VEHICLE TO STOP AT A RED LIGHT. THIS WAS AFTER STOPPING FINE AT THE PREVIOUS THREE STORES AND NUMEROUS LIGHTS I ENCOUNTERED. THIS ISSUE CONTINUED FOR THE NEXT 15 MILES OF LIGHTS AND TRAFF…
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I WAS OUT RUNNING ERRANDS AND EVERYTHING WAS FINE. LEFT A STORE TO PICK UP MY DAUGHTER FROM PRACTICE AND HAD TO STAND ON THE BRAKES TO GET THE VEHICLE TO STOP AT A RED LIGHT. THIS WAS AFTER STOPPING FINE AT THE PREVIOUS THREE STORES AND NUMEROUS LIGHTS I ENCOUNTERED. THIS ISSUE CONTINUED FOR THE NEXT 15 MILES OF LIGHTS AND TRAFFIC, UNTIL I GOT HOME. I DID STOP AT AN O'REILLYS AUTO PARTS ON MY WAY HOME AND CHECKED THE BRAKE FLUID LEVEL, WHICH WAS FULL. I HAVE PARKED THE VEHICLE AND HAVE BEEN DRIVING MY SON'S JEEP FOR THE PAST THREE DAYS. I HAVE AN APPOINTMENT TO DROP THE EDGE OFF AT WILLIAMSBURG FORD, WILLIAMSBURG, VA, ON 3/28/19. I HAVE RESEARCHED THIS ISSUE AND EVIDENTLY THERE IS A CUSTOMER SATISFACTION PROGRAM ANNOUNCEMENT OF A BRAKE BOOSTER ISSUE COVERED UNDER AN EXTENDED WARRANTY (13N01) AND HAVE READ MORE THAN 130 OTHER PEOPLE HAVE EXPERIENCED ISSUES IDENTICAL TO MINE. NOT UNDERSTANDING WHY THIS IS NOT A RECALL DUE TO THE NATURE OF THE FAILURE BEING BRAKES!!!!!!! FAILURE OCCURRED AT 69,536 MILES ON ODOMETER. I HAVE ALSO RECENTLY HAD AN ISSUE WITH HARD SHIFTING FROM PARK TO DRIVE. I FEEL AND HEAR A CLUNK WHEN SHIFTING AND TAKING OFF FROM BEING PARKED.
NHTSA ODI #11191778
87,000 miles · Mar 15, 2019
Service Brakes
WHEN TRYING TO STOP THE BRAKE PEDAL GOES ALL THE WAY TO BOTTOM BEFORE STOPPING. BRAKE FLUID IS FULL. PROBLEM STARTED IMMEDIATELY AND WITHOUT WARNING. VEHICLE WAS IN MOTION AT A LOW RATE OF SPEED PULLING INTO PARKING AREA.
NHTSA ODI #11187076
78,000 miles · Mar 5, 2019
Service Brakes
FIRST HAS BRAKE ISSUES ABOUT 1-2 YEARS AFTER I PURCHASED MY CAR IN 2012. THE BRAKE BOOSTER WAS REPLACED UNDER THE EXTENDED WARRANTY, AND I HAVE HAD NO ISSUES UP UNTIL JANUARY 2019. MY BRAKES WENT OUT WHILE STOPPING AT A TRAIN TRACK WITH A TRAIN COMING, REPLACED THE BRAKE BOOSTER AND ALL IS SEEMINGLY WELL. NOW ONE MONTH LATER, MY…
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FIRST HAS BRAKE ISSUES ABOUT 1-2 YEARS AFTER I PURCHASED MY CAR IN 2012. THE BRAKE BOOSTER WAS REPLACED UNDER THE EXTENDED WARRANTY, AND I HAVE HAD NO ISSUES UP UNTIL JANUARY 2019. MY BRAKES WENT OUT WHILE STOPPING AT A TRAIN TRACK WITH A TRAIN COMING, REPLACED THE BRAKE BOOSTER AND ALL IS SEEMINGLY WELL. NOW ONE MONTH LATER, MY BRAKES HAVE GONE OUT AGAIN WHILE STOPPING AT A STOPLIGHT IN THE RAIN (ALMOST HIT THE CAR IN FRONT OF ME), AND THE MECHANIC CAN'T FIGURE OUT WHAT IS WRONG. THEY'VE REPLACED THE BRAKE BOOSTER AGAIN, THE MASTER CYLINDER, FLUSHED THE LINES, CALLED FORD AND FLUSHED THE LINES THE WAY THEY RECOMMENDED, AND THE MOST THEY CAN GET MY BRAKES TO WORK FOR IS 30-40 MINUTES BEFORE THEY GO OUT AGAIN. THE MECHANIC LITERALLY TOLD MY DAD TO LIGHT A MATCH, AND LET THE INSURANCE TAKE CARE OF IT! WHY HASN'T THIS BEEN RECALLED BASED ON ALL OF THESE STORIES?!?
NHTSA ODI #11184359
72,000 miles · Feb 3, 2019
Service Brakes
WHILE DRIVING AND TRYING TO STOP THE BRAKE PEDAL BECAME VERY HARD TO PUSH. HAD THE BRAKE BOOSTER REPLACED. NOW AFTER ONLY 6 MONTHS THE BRAKE PEDAL IS SOFT. HAD THE MASTER CYLINDER REPLACED AND IT IS STILL ACTING THE SAME. THIS IS UNSAFE AND WILL NOT PASS INSPECTION. THIS IS A COMMON PROBLEM ACCORDING TO MY RESEARCH WITH FORD ED…
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WHILE DRIVING AND TRYING TO STOP THE BRAKE PEDAL BECAME VERY HARD TO PUSH. HAD THE BRAKE BOOSTER REPLACED. NOW AFTER ONLY 6 MONTHS THE BRAKE PEDAL IS SOFT. HAD THE MASTER CYLINDER REPLACED AND IT IS STILL ACTING THE SAME. THIS IS UNSAFE AND WILL NOT PASS INSPECTION. THIS IS A COMMON PROBLEM ACCORDING TO MY RESEARCH WITH FORD EDGES. THEY HAVE A REPLACEMENT PROGRAM IN PLACE FOR THE BRAKE BOOSTER BUT THIS WAS FIXED AND HAVE A SIMILAR PROBLEM. SO OBVIOUSLY THAT ISN'T THE ANSWER.
NHTSA ODI #11173773
45,000 miles · Jan 5, 2019
Service Brakes
BRAKE PEDAL WENT TO FLOOR. HAPPENED IN AN INSTANT. NO LOSS OF BRAKE FLUID, NO EXTERNAL TO ATMOSPHERE FLUID LEAK. TAKEN TO FORD DEALERSHIP. DEALER COULD NOT FIND ISSUE, JUST STARTED REPLACING PARTS. AT FORD DEALER OVER ONE MONTH AND ONE WEEK. COST TO REPAIR OVER $900.00. DEALER COULD NOT EXPLAIN WHAT WENT WRONG. I HAD TO…
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BRAKE PEDAL WENT TO FLOOR. HAPPENED IN AN INSTANT. NO LOSS OF BRAKE FLUID, NO EXTERNAL TO ATMOSPHERE FLUID LEAK. TAKEN TO FORD DEALERSHIP. DEALER COULD NOT FIND ISSUE, JUST STARTED REPLACING PARTS. AT FORD DEALER OVER ONE MONTH AND ONE WEEK. COST TO REPAIR OVER $900.00. DEALER COULD NOT EXPLAIN WHAT WENT WRONG. I HAD TO PUSH THE ISSUE HARD WITH THE SVC. MANAGER. FINALLY AFTER 2ND "SPECIAL BRAKE FLUSH" ISSUE WAS CORRECTED! NOW FOR THE SMOKING GUN..DAUGHTER HAS 2019 HONDA ODYSSEY VAN. RECENTLY GETS RECALL FOR BRAKE ISSUE. HONDA MUST BLEED REAR BRAKES. LOOKED UP RECALL. ISSUE WITH "COATING ON REAR INTERNAL DISC BRAKE PARTS CREATES AIR BUBBLES INSIDE SYSTEM CAUSING LOSS OF BRAKE PEDAL". LOOK UP WHO SUPPLIES BRAKES TO FORD AND HONDA (& MANY OTHERS)....COMPANY CALLED AKEBONO SUPPLIES TO MOST OF N.A.! THIS IS ANOTHER "TAKATA" ISSUE BREWING! I SUSPECT FORD IS COVERING UP ANY KNOWLEDGE OF THIS LOSS OF BRAKE ISSUE. AND, THIS LOSS OF BRAKE ISSUE WILL OCCUR ON THOUSANDS IF NOT MILLIONS OF OTHER VEHICLES, ITS JUST A MATTER OF TIME!
NHTSA ODI #11165389
117,000 miles · Dec 17, 2018
Service Brakes
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO JENNINGS ANDERSON FORD (31480 FRONTAGE RD, BOERNE, TX 78006) WHERE THE BRAKE BOOSTER WAS REPLACED. TWO WEEKS LATER, WHILE DRIVING 65 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT RESPOND. THE CONTACT HAD TO SWERVE OFF TH…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO JENNINGS ANDERSON FORD (31480 FRONTAGE RD, BOERNE, TX 78006) WHERE THE BRAKE BOOSTER WAS REPLACED. TWO WEEKS LATER, WHILE DRIVING 65 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT RESPOND. THE CONTACT HAD TO SWERVE OFF THE ROAD TO AVOID A CRASH. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT AND MASTER CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 117,000.
NHTSA ODI #11161998
100,000 miles · Nov 15, 2018
Service Brakes
THIS IS THE THIRD COMPLAINT I HAVE FILED IN AN ATTEMPT FOR THIS ISSUE TO BE INVESTIGATED. AS I WAS PULLING INTO MY GARAGE THIS EVENING, MY BRAKES FAILED AGAIN WITH NO WARNING. I NARROWLY MISSED HITTING THE WALL. I WAS TRAVELING AT A LOW SPEED. MY VEHICLE HAS APPROXIMATELY 100,000 MILES ON IT.
NHTSA ODI #11151839
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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