NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
47 reportsClear category filter104,000 miles · Aug 13, 2019
Power Train
TAKATA RECALL. MY VEHICLE IS EXPERINCEING THE SAME THING LISTED IN RECALL #14V393000 FOR THE SAME YEAR, MAKE, AND MODEL OF MY VEHICLE. HOWEVER MY VIN DOES NOT MEET THE RECALL. THE HALFSHAFT AND LINKSHAFT BECOME DISENGAGED WHILE DRIVING AND POWER IS NO LONGER BE TRANSMITTED TO THE WHEELS. I WAS DRIVING ON THE INTERSTATE WHEN THIS…
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TAKATA RECALL. MY VEHICLE IS EXPERINCEING THE SAME THING LISTED IN RECALL #14V393000 FOR THE SAME YEAR, MAKE, AND MODEL OF MY VEHICLE. HOWEVER MY VIN DOES NOT MEET THE RECALL. THE HALFSHAFT AND LINKSHAFT BECOME DISENGAGED WHILE DRIVING AND POWER IS NO LONGER BE TRANSMITTED TO THE WHEELS. I WAS DRIVING ON THE INTERSTATE WHEN THIS ACCURED FORCING ME TO PULL OF. ONCE IN PARK THE VEHICLE SHAKES. TURN THE ENGINE OFF. WAIT A MINUTE OR TWO AND START IT BACK UP AND IT RUNS FINE. THIS HAS ACCURED 6 TIMES IN THE LAST YEAR.
NHTSA ODI #11243533
85,000 miles · Mar 28, 2019
Electronic Stability Control (esc)Power TrainSteering
WHILE DRIVING THE VEHICLE SENSOR STAYING "LOW ENGINE OIL PRESSURE" APPEARED ON THE DASH, WHILE AT TREE SAME TIME THE LIGHTS FLICKERED, THE VEHICLE DIED COMPLETELY, AND TGE STEERING WHEEL LOCKED IN PLACE MAKING IT IMPOSSIBLE TO STEER THE VEHICLE OFF THE MAIN ROAD. THE VEHICLE HAD TO BE PLACED IN PARK AND RE-STARTED CONTINUOUSLY…
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WHILE DRIVING THE VEHICLE SENSOR STAYING "LOW ENGINE OIL PRESSURE" APPEARED ON THE DASH, WHILE AT TREE SAME TIME THE LIGHTS FLICKERED, THE VEHICLE DIED COMPLETELY, AND TGE STEERING WHEEL LOCKED IN PLACE MAKING IT IMPOSSIBLE TO STEER THE VEHICLE OFF THE MAIN ROAD. THE VEHICLE HAD TO BE PLACED IN PARK AND RE-STARTED CONTINUOUSLY UNTIL WE REACHED THE DRIVEWAY OF OUR HOME.
NHTSA ODI #11192096
69,536 miles · Mar 27, 2019
Power TrainService Brakes
I WAS OUT RUNNING ERRANDS AND EVERYTHING WAS FINE. LEFT A STORE TO PICK UP MY DAUGHTER FROM PRACTICE AND HAD TO STAND ON THE BRAKES TO GET THE VEHICLE TO STOP AT A RED LIGHT. THIS WAS AFTER STOPPING FINE AT THE PREVIOUS THREE STORES AND NUMEROUS LIGHTS I ENCOUNTERED. THIS ISSUE CONTINUED FOR THE NEXT 15 MILES OF LIGHTS AND TRAFF…
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I WAS OUT RUNNING ERRANDS AND EVERYTHING WAS FINE. LEFT A STORE TO PICK UP MY DAUGHTER FROM PRACTICE AND HAD TO STAND ON THE BRAKES TO GET THE VEHICLE TO STOP AT A RED LIGHT. THIS WAS AFTER STOPPING FINE AT THE PREVIOUS THREE STORES AND NUMEROUS LIGHTS I ENCOUNTERED. THIS ISSUE CONTINUED FOR THE NEXT 15 MILES OF LIGHTS AND TRAFFIC, UNTIL I GOT HOME. I DID STOP AT AN O'REILLYS AUTO PARTS ON MY WAY HOME AND CHECKED THE BRAKE FLUID LEVEL, WHICH WAS FULL. I HAVE PARKED THE VEHICLE AND HAVE BEEN DRIVING MY SON'S JEEP FOR THE PAST THREE DAYS. I HAVE AN APPOINTMENT TO DROP THE EDGE OFF AT WILLIAMSBURG FORD, WILLIAMSBURG, VA, ON 3/28/19. I HAVE RESEARCHED THIS ISSUE AND EVIDENTLY THERE IS A CUSTOMER SATISFACTION PROGRAM ANNOUNCEMENT OF A BRAKE BOOSTER ISSUE COVERED UNDER AN EXTENDED WARRANTY (13N01) AND HAVE READ MORE THAN 130 OTHER PEOPLE HAVE EXPERIENCED ISSUES IDENTICAL TO MINE. NOT UNDERSTANDING WHY THIS IS NOT A RECALL DUE TO THE NATURE OF THE FAILURE BEING BRAKES!!!!!!! FAILURE OCCURRED AT 69,536 MILES ON ODOMETER. I HAVE ALSO RECENTLY HAD AN ISSUE WITH HARD SHIFTING FROM PARK TO DRIVE. I FEEL AND HEAR A CLUNK WHEN SHIFTING AND TAKING OFF FROM BEING PARKED.
NHTSA ODI #11191778
45,970 miles · Dec 7, 2018
Power TrainInjury
PULLED OVER IN EMERGENCY LANE ON HIGHWAY 3 MILES FROM HOME. STOPPED CAR AND PLACED GEAR SHIFT IN PARK POSITION AND SET FLASHERS. ON GETTING OUT OF CAR NOTED CAR WAS MOVING FORWARD. RECHECKED TO SEE IF GEAR SHIFT WAS IN PARK WHICH WAS CONFIRMED BY PASSENGER. DRIVER ON GETTING OUT OF VEHICLE WAS UNABLE TO GET BACK IN WITH ATTEMPT …
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PULLED OVER IN EMERGENCY LANE ON HIGHWAY 3 MILES FROM HOME. STOPPED CAR AND PLACED GEAR SHIFT IN PARK POSITION AND SET FLASHERS. ON GETTING OUT OF CAR NOTED CAR WAS MOVING FORWARD. RECHECKED TO SEE IF GEAR SHIFT WAS IN PARK WHICH WAS CONFIRMED BY PASSENGER. DRIVER ON GETTING OUT OF VEHICLE WAS UNABLE TO GET BACK IN WITH ATTEMPT TO GRAB SEAT BELT AS LEVERAGE TO GET BACK IN. VICTIM WAS UNABLE TO GET BACK IN AND FELL OUT OF CAR RESULTING IN CAR BACK DRIVER SIDE TIRE ROLLING OVER VICTIM. RESULTED IN HOSPITALIZATION WITH RIGHT SIDE 8 BROKEN RIBS, T-1 FRACTURE, PUNCTURED LUNG ON RIGHT AND MULTIPLE BRUISES AND LACERATIONS ON LEGS AND BACK. RESULTED IN CHEST TUBE PLACEMENT, PLACEMENT OF NECK BRACE, HOSPITALIZATION FOR 10 DAYS, WOUND CARE TO CUT ON RIGHT ANKLE, INPATIENT REHAB FOR 5 DAYS WITH CONTINUED OUTPATIENT REHAB FOR MINIMUM OF 1 MONTH. F/U NEUROSURGERY APPOINTMENT 12/18/18 TO DETERMINE REMOVAL OF NECK BRACE. CONTINUING TO PROVIDE DAILY WOUND CARE TO ANKLE ABRASION THAT IS PREVENTING PAINLESS WALKING. BRUISES REMAIN ON LEGS WITH SWELLING OF LEFT CALF AND THIGH MUSCLES. HAVE POLICE REPORT THAT VERIFIES THAT GEAR SHIFT WAS IN PARK AT THE TIME OF ACCIDENT. HAVE PICTURES OF BRUISES, CHEST TUBE PLACEMENT BUT UNABLE TO DOWNLOAD.
NHTSA ODI #11156821
88,000 miles · Aug 8, 2018
Power TrainCrash
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHEN THE VEHICLE WAS SHIFTED INTO PARK, IT MOVED FORWARD AND STRUCK A TREE WITHOUT WARNING. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP AND DEEMED OPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFA…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. WHEN THE VEHICLE WAS SHIFTED INTO PARK, IT MOVED FORWARD AND STRUCK A TREE WITHOUT WARNING. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP AND DEEMED OPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
NHTSA ODI #11118458
87,500 miles · Jul 10, 2018
Power Train
WHILE DRIVING I LOSE POWER AND CAN NO LONGER ACCELERATE. THE PROBLEM IS THAT THE HALFSHAFT RETENTION CIRCLIP MAY NOT HAVE BEEN PROPERLY INSTALLED. AS A RESULT THE HALFSHAFT MAY MOVE OUTWARD AND DISENGAGE FROM THE LINKSHAFT WHILE DRIVING AND WITHOUT WARNING. IF THIS OCCURS, POWER WILL NO LONGER BE TRANSMITTED TO THE WHEELS, INCRE…
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WHILE DRIVING I LOSE POWER AND CAN NO LONGER ACCELERATE. THE PROBLEM IS THAT THE HALFSHAFT RETENTION CIRCLIP MAY NOT HAVE BEEN PROPERLY INSTALLED. AS A RESULT THE HALFSHAFT MAY MOVE OUTWARD AND DISENGAGE FROM THE LINKSHAFT WHILE DRIVING AND WITHOUT WARNING. IF THIS OCCURS, POWER WILL NO LONGER BE TRANSMITTED TO THE WHEELS, INCREASING THE RISK OF A CRASH.
NHTSA ODI #11110426
70,000 miles · Feb 13, 2018
EnginePower Train
WHILE DRIVING DOWN THE ROAD AND APPROACHING A STOP SIGN OR RED LIGHT THE VEHICLE STALLS AND LOSSES ALL POWER, NO STEERING, BRAKES ARE HARD TO APPLY. THIS IS EXTREMELY SCARY IN TRAFFIC
NHTSA ODI #11072483
26,000 miles · Jan 17, 2018
EnginePower Train
AFTER PULLING OUT IN TRAFFIC ON 1/15/18, GOING ABOUT 50 MPH, MY 2012 FORD EDGE SUDDENLY LOST POWER AND THE WRENCH WARNING LIGHT APPEARED. I HAD TO SHUT THE CAR DOWN AND RESTART IT SEVERAL TIMES TO SLOWLY GET IT OUT OF TRAFFIC - EACH TIME THE WRENCH WARNING LIGHT APPEARED AND THE VEHICLE LOST POWER. FINALLY, AFTER GETTING OUT O…
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AFTER PULLING OUT IN TRAFFIC ON 1/15/18, GOING ABOUT 50 MPH, MY 2012 FORD EDGE SUDDENLY LOST POWER AND THE WRENCH WARNING LIGHT APPEARED. I HAD TO SHUT THE CAR DOWN AND RESTART IT SEVERAL TIMES TO SLOWLY GET IT OUT OF TRAFFIC - EACH TIME THE WRENCH WARNING LIGHT APPEARED AND THE VEHICLE LOST POWER. FINALLY, AFTER GETTING OUT OF TRAFFIC I SHUT IT DOWN AND LET IT SIT FOR A FEW MINUTES, RESTARTED IT AND THIS TIME THE AWD WARNING LIGHT APPEARED BUT MY CAR IS NOT AN AWD VEHICLE. THEN THE WRENCH LIGHT APPEARED AGAIN. HAD IT TOWED TO THE LOCAL DEALER. THEY COULDN'T FIND ANY COMPUTER MEMORY RECORD OF WHAT HAPPENED AND HAD THEIR TECHNICIAN DRIVE IT HOME TO SEE IF THE PROBLEM DUPLICATED ITSELF. IT DID NOT. AFTER 3 DAYS AT THE DEALERSHIP THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE AND I PICKED IT UP AND DROVE IT HOME. I SHOULD ADD THAT MY VEHICLE HAS ONLY 26,000 MILES ON IT. IN READING THESE COMPLAINTS MINE IS NOT THE ONLY COMPLAINT ABOUT THIS ISSUE AND FORD NEEDS TO FIGURE OUT AND REPAIR THOSE VEHICLES AFFECTED BY THIS PROBLEM. THIS IS DEFINITELY A SAFETY ISSUE!
NHTSA ODI #11063376
35,270 miles · Nov 7, 2017
EnginePower Train
VEHICLE SUDDENLY STOPS GOING, NO ACCELERATION. HAPPENS WITHOUT WARNING, FORCING YOU TO GET OFF THE ROAD. MUST SHUT OFF VEHICLE AND RESTART. CREATES A VERY HAZARDOUS SITUATION WHERE YOU CAN BE TRAVELING ON THE INTERSTATE GOING 65 MPH & SUDDENLY HAVE NO POWER! ENGINE IS RUNNING BUT THERE'S NO ACCELERATION WHATSOEVER. MY WARRANT…
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VEHICLE SUDDENLY STOPS GOING, NO ACCELERATION. HAPPENS WITHOUT WARNING, FORCING YOU TO GET OFF THE ROAD. MUST SHUT OFF VEHICLE AND RESTART. CREATES A VERY HAZARDOUS SITUATION WHERE YOU CAN BE TRAVELING ON THE INTERSTATE GOING 65 MPH & SUDDENLY HAVE NO POWER! ENGINE IS RUNNING BUT THERE'S NO ACCELERATION WHATSOEVER. MY WARRANTY JUST RAN OUT & I HAVE LESS THAN 36000.0 MILES ON THIS CAR! ONLY HAPPENS WHEN YOU'RE TRAVELING WHICH MEANS YOU HAVE NO WAY OF PREPARING & PUTS YOUR LIFE IN JEOPARDY.
NHTSA ODI #11044225
50,000 miles · Oct 31, 2017
Power Train
2012 FORD EDGE RAPIDLY LOSES ACCELERATION AND COMES TO A STOP. THE ENGINE REMAINS RUNNING, BUT THE ACCELERATOR WILL NOT INCREASE SPEED. IT CAUSES A SERIOUS SAFETY HAZARD AS THE CAR WILL GO FROM 60 TO ZERO IN SECONDS. DRIVER MUST FIND A SAFE PLACE TO PULL OVER, (SOMETIMES IMPOSSIBLE) TO STOP ENGINE AND RESTART TO CONTINUE ON. …
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2012 FORD EDGE RAPIDLY LOSES ACCELERATION AND COMES TO A STOP. THE ENGINE REMAINS RUNNING, BUT THE ACCELERATOR WILL NOT INCREASE SPEED. IT CAUSES A SERIOUS SAFETY HAZARD AS THE CAR WILL GO FROM 60 TO ZERO IN SECONDS. DRIVER MUST FIND A SAFE PLACE TO PULL OVER, (SOMETIMES IMPOSSIBLE) TO STOP ENGINE AND RESTART TO CONTINUE ON. PROBLEM IS INTERMITTENT. REPAIR AT FORD SAYS THROTTLE BODY IS THE PROBLEM AND IT IS HAPPENING ON 2011-2105 FORDS. FORD DOES NOT CARE AND WILL NOT PAY FOR THE REPAIR IF YOU ARE OUT OF WARRANTY. THIS HAS HAPPENED FOUR TIMES IN THE LAST TWO WEEKS. VERY DANGEROUS.
NHTSA ODI #11041717
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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