NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
462 reportsClear category filter76,000 miles · Sep 11, 2017
Electrical System
VEHICLE IS STATIONARY. DASH WARNING "DRIVER'S DOOR IS AJAR". DOOR IS CLOSED, BUT COMPUTER INDICATES THE DOOR IS NOT CLOSED. WHEN THIS OCCURS, A WARNING LIGHT APPEARS ON THE DASH INDICATING "DOOR IS AJAR". IF I DRIVE WITH THAT LIGHT ON, ANOTHER WARNING IS DISPLAYED TO "SHIFT TO PARK". WHEN WARNING IS ON, THE DOME LIGHTS …
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VEHICLE IS STATIONARY. DASH WARNING "DRIVER'S DOOR IS AJAR". DOOR IS CLOSED, BUT COMPUTER INDICATES THE DOOR IS NOT CLOSED. WHEN THIS OCCURS, A WARNING LIGHT APPEARS ON THE DASH INDICATING "DOOR IS AJAR". IF I DRIVE WITH THAT LIGHT ON, ANOTHER WARNING IS DISPLAYED TO "SHIFT TO PARK". WHEN WARNING IS ON, THE DOME LIGHTS STAY ON. IF I ATTEMPT TO LOCK THE CAR WITH THE REMOTE, THE HORN BEEPS TWICE (AS OPPOSED TO ONCE), INDICATING THE DOORS ARE NOT LOCKED.
NHTSA ODI #11022662
85,000 miles · Sep 8, 2017
Electrical System
THE DOOR AJAR WARNING STAYS ON WHEN DOOR IS CLOSED
NHTSA ODI #11022378
Mileage unknown · Aug 24, 2017
Electrical SystemElectronic Stability Control (esc)Unknown Or Other
THE DRIVERS SIDE OF THE CAR BLOWS EXTREMELY HOT NO MATTER THE TEMP SETTING. THIS HAS BEEN HAPPING FOR OVER A YEAR NOW OFF AND ON. IT STARTED LAST WINTER WHEN THE PASSENGER SIDE BLEW ICY COLD NO MATTER THE TEMPERATURE SETTING. MY DRIVER SIDE DOOR ALWAYS SHOWS AJAR THEREFORE MY KICKS WILL NOT ENGAGE WHILE DRIVING . THIS MALFUNCTIO…
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THE DRIVERS SIDE OF THE CAR BLOWS EXTREMELY HOT NO MATTER THE TEMP SETTING. THIS HAS BEEN HAPPING FOR OVER A YEAR NOW OFF AND ON. IT STARTED LAST WINTER WHEN THE PASSENGER SIDE BLEW ICY COLD NO MATTER THE TEMPERATURE SETTING. MY DRIVER SIDE DOOR ALWAYS SHOWS AJAR THEREFORE MY KICKS WILL NOT ENGAGE WHILE DRIVING . THIS MALFUNCTIONED 2 YEARS AGO
NHTSA ODI #11019375
103,000 miles · Jul 26, 2017
Electrical System
WHEN YOU CLOSE THE FRONT DRIVER'S SIDE DOOR, THE DOOR AJAR LIGHT REMAINS ON. ALL THE INTERIOR LIGHTS STILL LIT. THEY EVENTUALLY GO OFF ONCE YOU START DRIVING BUT WHEN YOU STOP IT DINGS, TELLING YOU TO PUT THE VEHICLE IN PARK DUE TO THE DOOR BEING AJAR. YOU CAN NOT LOCK ANY OF THE DOORS AT ALL, WHICH IS A SAFETY HAZARD. DUE T…
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WHEN YOU CLOSE THE FRONT DRIVER'S SIDE DOOR, THE DOOR AJAR LIGHT REMAINS ON. ALL THE INTERIOR LIGHTS STILL LIT. THEY EVENTUALLY GO OFF ONCE YOU START DRIVING BUT WHEN YOU STOP IT DINGS, TELLING YOU TO PUT THE VEHICLE IN PARK DUE TO THE DOOR BEING AJAR. YOU CAN NOT LOCK ANY OF THE DOORS AT ALL, WHICH IS A SAFETY HAZARD. DUE TO THIS ISSUE IT CAN DRAIN YOUR BATTERY IF YOU DON'T SHUT THE DOOR OVER AND OVER AGAIN UNTIL IT REGISTERS THE DOOR IS CLOSED.
NHTSA ODI #11010862
104,000 miles · Jul 19, 2017
Electrical System
DOOR JAR LIGHT REMAINS ON (DRIVERS SIDE REAR DOOR). DRAINS BATTERY, CAUSES INTERIOR LIGHT TO TURN ON WHILE DRIVING. IT'S A KNOWN PROBLEM WITH THE SWITCHES IN THE 2011-13 FORD EDGE AND FORD IS DOING NOTHING TO FIX THE PROBLEM.
NHTSA ODI #11006359
60,000 miles · Jul 11, 2017
Electrical System
DOOR AJAR LIGHT STAYS ON EVEN WHEN DOOR IS CLOSED. INTERIOR LIGHTS STAY ON WHILE DRIVING, DANGEROUS AT NIGHT. HAS ALREADY RAN BATTERY DOWN AND ALMOST STRANDED. I PURCHASED THE VEHICLE NEW AND NEVER BEEN MISTREATED AND GARAGE KEPT.
NHTSA ODI #11004284
90,000 miles · Jul 5, 2017
Electrical System
DRIVER'S DOOR LATCH IS NOT REGISTERING AS CLOSED. LIGHTS STAY ON, I CANNOT LOCK MY DOORS. MY BATTERY DIES IF IT IS NOT "SHUT". A LOT OF MONEY LOSS IN BATTERIES AND TIME LOST IN STANDING IN SOMETIMES SNOW OR RAIN FOR MINUTES TRYING TO GET IT TO REGISTER. ALSO, I HAVE CHILDREN AND WOULD PREFER MY CHILD IS UNABLE TO OPEN THEIR DOOR…
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DRIVER'S DOOR LATCH IS NOT REGISTERING AS CLOSED. LIGHTS STAY ON, I CANNOT LOCK MY DOORS. MY BATTERY DIES IF IT IS NOT "SHUT". A LOT OF MONEY LOSS IN BATTERIES AND TIME LOST IN STANDING IN SOMETIMES SNOW OR RAIN FOR MINUTES TRYING TO GET IT TO REGISTER. ALSO, I HAVE CHILDREN AND WOULD PREFER MY CHILD IS UNABLE TO OPEN THEIR DOOR WHILE IN MOTION. PURCHASED THE CAR USED IN NOVEMBER 2015 AND IT STARTED MALFUNCTIONING AFTER A MONTH. I FIND IT SHOCKING THAT THERE IS NOT A RECALL ON THIS. IT IS AN OBVIOUS SAFETY ISSUE AND VERY WELL KNOWN WITH DEALERSHIPS AND REPAIR SHOPS, BUT THE FIXING PRICE IS AROUND $500.
NHTSA ODI #11003174
32,000 miles · Jul 5, 2017
Electrical System
DRIVER DOOR AJAR WARNING STAYS ON EVEN AFTER SEVERAL ATTEMPTS TO CLOSE DOOR.
NHTSA ODI #11003091
48,676 miles · Jun 19, 2017
Electrical SystemLatches/locks/linkages
TL* THE CONTACT OWNS A 2012 FORD EDGE. EACH TIME THE PASSENGER DOOR WAS CLOSED, THE DOOR AJAR INDICATOR ILLUMINATED. THE DOOR HAD TO BE OPENED AND CLOSED A COUPLE OF TIMES IN ORDER FOR THE WARNING INDICATOR TO GO OFF. THE VEHICLE WAS TAKEN TO BOULEVARD FORD IN LEWES, DELAWARE WHERE IT WAS DIAGNOSED THAT THE SENSOR AND LATCH NEED…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. EACH TIME THE PASSENGER DOOR WAS CLOSED, THE DOOR AJAR INDICATOR ILLUMINATED. THE DOOR HAD TO BE OPENED AND CLOSED A COUPLE OF TIMES IN ORDER FOR THE WARNING INDICATOR TO GO OFF. THE VEHICLE WAS TAKEN TO BOULEVARD FORD IN LEWES, DELAWARE WHERE IT WAS DIAGNOSED THAT THE SENSOR AND LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR TWO MONTHS. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 48,676. ...UPDATED 10/23/17 *BF UPDATED 10/24/2017*JS
NHTSA ODI #10995899
33,000 miles · Jun 16, 2017
Electrical System
DRIVER'S SIDE DOOR INDICATES OPEN/AJAR WHEN CLOSED. THIS LEADS TO MULTIPLE PROBLEMS -- DOORS WON'T LOCK, INTERIOR LIGHTS STAY ON, ETC.
NHTSA ODI #10995463
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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