NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
462 reportsClear category filter115,000 miles · Oct 15, 2020
Electrical System
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE EXTERIOR AND INTERIOR LIGHTS CEASED TO OPERATE, WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND PARKED AT A LOCAL GAS STATION. THE CONTACT HAD THE VEHICLE TOWED TO EVERGREEN FORD LINCOLN (1500 18TH AVE NW, ISSAQUAH, WA 98027) WHERE THEY DISCOVERED…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE EXTERIOR AND INTERIOR LIGHTS CEASED TO OPERATE, WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND PARKED AT A LOCAL GAS STATION. THE CONTACT HAD THE VEHICLE TOWED TO EVERGREEN FORD LINCOLN (1500 18TH AVE NW, ISSAQUAH, WA 98027) WHERE THEY DISCOVERED THAT THE VEHICLE HAD A DEFECTIVE WIRING HARNESS THAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER OFFERED TO REPLACE THE WIRING HARNESS WITH A USED ONE HOWEVER, THE CONTACT DECLINED THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. *BF *TR
NHTSA ODI #11364538
Mileage unknown · Oct 12, 2020
Electrical SystemExterior LightingUnknown Or Other
SAFETY ISSUE DOOR AJAR LIGHT NOT TURNING OFF WHEN DOOR IS CLOSED. DOORS WILL NOT LOCK WHEN CAR IS IN MOTION POSING A SAFETY THREAT TO FAMILY. BATTERY HAS DIED MULTIPLE DAYS TIMES AND REPLACEMENT WAS NECESSARY.
NHTSA ODI #11364000
80,000 miles · Sep 14, 2020
Electrical SystemExterior Lighting
MY DRIVER SIDE REAR DOOR SENSOR KEEPS SAYING IT IS OPEN WHEN IT ISN'T. THIS CAUSES ME TO DRIVE WITH THE LIGHT ON UNTIL IT EVENTUALLY TURNS OFF. WHEN I PARK AND LOCK THE CAR THE DOME LIGHT STAYS ON FOR A LONG WHILE. AND THE ALARM EVEN BEEPS TWICE TELLING ME THE LIGHT IS ON/IT THINKS THE DOOR IS STILL OPEN WHEN IT'S NOT.
NHTSA ODI #11354912
90,000 miles · Apr 6, 2020
Electrical System
DRIVER DOOR SENSOR KEEPS SHOWING DOOR AJAR WHEN DOOR IS CLOSED
NHTSA ODI #11320314
76,000 miles · Mar 25, 2020
Electrical SystemElectronic Stability Control (esc)Exterior Lighting
MY CAR IS A 2012 FORD EDGE AND HAS HAD PROBLEM WITH THE DOOR LATCHES AND THE LIGHTS, AND THE SHIFTER I HAVE HAD THIS CAR IN THE SHOP FOR THIS PROBLEM AND IT DOING AGAIN. THE CAR WHEN STARTED IT SAY TO PUT IN PARK AND SHIFT TO DRIVE AND DOORS DOES NOT LOCK AND ALL THE LIGHTS STAY ON IN THE CAR
NHTSA ODI #11319240
95,000 miles · Mar 14, 2020
Electrical SystemService Brakes
BRAKE PEDAL SOMETIMES GOES SOFT, SOMETIMES HAVE TO PUMP BRAKES TO STOP. BRAKE PEDAL IS SOMETIMES NOT WORKING WHEN CAR SITS FOR LONGER THAN 24HRS. HAD COMPLAINED TO FORD, UNABLE TO DUPLICATE ISSUE. PROBLEM 2. SOMETIMES ALARM GOES OFF RANDOMLY WHILE PARKED. DOOR SENSOR WILL SOMETIMES SAY DOOR OPEN WHEN IT IS CLOSED AND LOCK…
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BRAKE PEDAL SOMETIMES GOES SOFT, SOMETIMES HAVE TO PUMP BRAKES TO STOP. BRAKE PEDAL IS SOMETIMES NOT WORKING WHEN CAR SITS FOR LONGER THAN 24HRS. HAD COMPLAINED TO FORD, UNABLE TO DUPLICATE ISSUE. PROBLEM 2. SOMETIMES ALARM GOES OFF RANDOMLY WHILE PARKED. DOOR SENSOR WILL SOMETIMES SAY DOOR OPEN WHEN IT IS CLOSED AND LOCKED. PROBLEM 3 TOUCH SCREEN SOMETIMES SLOW, UNRESPONSIVE OR DOES NOT COME ON AT ALL.
NHTSA ODI #11317995
Mileage unknown · Jan 21, 2020
Electrical System
DRIVER DOOR AJAR WARNING LIGHT STAYS ON EVEN WHEN THE DOOR IS CLOSED. IT DRAINS THE BATTERY.
NHTSA ODI #11300615
109,000 miles · Dec 5, 2019
Back Over PreventionElectrical System
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE BACKUP CAMERA DID NOT WORK WHEN ACTIVATED. LEGACY FORD (27225 SOUTHWEST FWY, ROSENBERG, TX 77471, (800) 373-4156) STATED THAT THE INTERFACE MODULE WAS NOT WORKING AND THE CONTACT HAD MISSED A RECALL. THE DEALER STATED THAT THE RECALL WAS EXTENDED; HOWEVER, THE CO…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE BACKUP CAMERA DID NOT WORK WHEN ACTIVATED. LEGACY FORD (27225 SOUTHWEST FWY, ROSENBERG, TX 77471, (800) 373-4156) STATED THAT THE INTERFACE MODULE WAS NOT WORKING AND THE CONTACT HAD MISSED A RECALL. THE DEALER STATED THAT THE RECALL WAS EXTENDED; HOWEVER, THE CONTACT MISSED THAT TOO. THE MANUFACTURER STATED THAT NHTSA COULD EXTEND A RECALL FOR THE CONTACT AND TRANSFERRED HER TO NHTSA. THE FAILURE MILEAGE WAS 109,000.
NHTSA ODI #11287209
65,000 miles · Sep 11, 2019
Electrical System
THIS IS NOW MY SECOND DOOR TO HAVE THIS ISSUE. THE "DOOR AJAR" MESSAGE/ALERT COMES ON WHEN THE DOOR IS CLOSED. THE FIRST TIME WAS DRIVER SIDE PASSENGER DOOR. THIS TIME IS THE DRIVER DOOR. THIS MESSAGE DOES NOT GO AWAY WHEN I DRIVE. IT TELLS ME TO SHIFT TO PARK. IT CHIMES AT ME EVERY TIME I COME TO A STOP. IT MAKES MY DOME…
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THIS IS NOW MY SECOND DOOR TO HAVE THIS ISSUE. THE "DOOR AJAR" MESSAGE/ALERT COMES ON WHEN THE DOOR IS CLOSED. THE FIRST TIME WAS DRIVER SIDE PASSENGER DOOR. THIS TIME IS THE DRIVER DOOR. THIS MESSAGE DOES NOT GO AWAY WHEN I DRIVE. IT TELLS ME TO SHIFT TO PARK. IT CHIMES AT ME EVERY TIME I COME TO A STOP. IT MAKES MY DOME LIGHTS STAY ON. MOST IMPORTANTLY, MY DOORS DO NOT LOCK WHILE DRIVING. I HAVE TWO CHILDREN IN THE VEHICLE WITH ME. WHEN I RUN INTO A STORE AND MY DAUGHTER STAYS IN THE CAR, SHE IS NOT ABLE TO LOCK THE DOORS WHILE I AM OUT. THIS IS VERY UNSAFE! FROM WHAT I SEE ONLINE THIS IS A VERY COMMON ISSUE. I AM DISTRACTED BY DRIVING WITH ALL OF THESE THINGS GOING ON ALL THE TIME. I WAS JUST QUOTED $450 TO FIX THIS PROBLEM. FIXING THIS ISSUE FOR THE 2ND TIME. DIFFERENT DOOR, SO, TWO MORE TO GO! THIS NEEDS TO BE FIXED AND RECALLED.
NHTSA ODI #11254702
Mileage unknown · Sep 6, 2019
Electrical System
FORD EDGE 'DOOR AJAR' INDICATOR STAYS ON DESPITE DOOR BEING CLOSED. THIS HAS THE EFFECT OF BEING UNABLE TO LOCK DOORS EVEN WHEN DRIVING. THIS HAS BEEN CONSTANT AND UNRELENTING PROBLEM FOR APPROX 1 YEAR.
NHTSA ODI #11253665
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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