NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
462 reportsClear category filterMileage unknown · Oct 4, 2016
Electrical System
UPON STARTING THE VEHICLE THE "DRIVER DOOR AJAR" LIGHT STAYS ON, CLOSING THE DOOR NUMEROUS TIMES AND LIGHT WILL NOT GO OUT AND THE "SHIFT INTO PARK" LIGHT COMES ON WHEN LETTING OFF THE BRAKE LIKE WHEN I PUT IT IN REVERSE, OR AT EVERY STOP THIS IS ANNOYING. ESPECIALLY IN TRAFFIC THE CHIME GOES OFF (DRIVER DOOR AJAR OR SHIFT INTO …
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UPON STARTING THE VEHICLE THE "DRIVER DOOR AJAR" LIGHT STAYS ON, CLOSING THE DOOR NUMEROUS TIMES AND LIGHT WILL NOT GO OUT AND THE "SHIFT INTO PARK" LIGHT COMES ON WHEN LETTING OFF THE BRAKE LIKE WHEN I PUT IT IN REVERSE, OR AT EVERY STOP THIS IS ANNOYING. ESPECIALLY IN TRAFFIC THE CHIME GOES OFF (DRIVER DOOR AJAR OR SHIFT INTO PARK)AND YOUR TRYING TO KEEP FROM CAUSING AN ACCIDENT CHECKING OUT THE LIGHTS TO SEE WHY THE CHIME IS GOING OFF. THIS IS FRUSTRATING.
NHTSA ODI #10913578
38,000 miles · Oct 3, 2016
Electrical System
OUR 2012 FORD EDGE DASHBOARD INDICATES "DOOR AJAR" WHEN THE DOORS ARE COMPLETELY SHUT. THE PROBLEM IS WITH THE DRIVER SIDE DOOR AND WILL CAUSE BOTH THE INTERIOR LIGHTS TO REMAIN LIT AND THE FACTORY ALARM TO ACTIVATE. WE PAID THE LOCAL FORD DEALER $135.60 (9/02/15 INVOICE ATTACHED) FOR THEIR REPAIR OF THE ISSUE BUT THE ERRONEOUS …
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OUR 2012 FORD EDGE DASHBOARD INDICATES "DOOR AJAR" WHEN THE DOORS ARE COMPLETELY SHUT. THE PROBLEM IS WITH THE DRIVER SIDE DOOR AND WILL CAUSE BOTH THE INTERIOR LIGHTS TO REMAIN LIT AND THE FACTORY ALARM TO ACTIVATE. WE PAID THE LOCAL FORD DEALER $135.60 (9/02/15 INVOICE ATTACHED) FOR THEIR REPAIR OF THE ISSUE BUT THE ERRONEOUS "DOOR AJAR" WARNING CONTINUES TO OCCUR. NOW WE TREAT THE PROBLEM OURSELVES BY SCOURING THE DOOR LATCH WITH CONTACT CLEANER AND A TOOTHBRUSH. BUT LIKE THE DEALER FIX, THIS IS ONLY TEMPORARY. THE "SAFETY" ISSUE FOR US IS THE PROSPECT OF A DEAD BATTERY INTERRUPTING WHAT WOULD IDEALLY BE A PROMPT EXIT FROM A PARKING GARAGE, TRAIN STATION OR AIRPORT PARKING LOT, LATE AT NIGHT. FORD KNOWS ABOUT THE PROBLEM AND HAS THUS FAR DONE NOTHING TO EXTEND THEIR WARRANTY OR ISSUE A REPLACEMENT FOR THE FAULTY LATCH MECHANISM. MANY AMATEUR FIXES CAN BE FOUND ON YOUTUBE. WHY THEY HAD TO OUTFIT A LATCH WITH FICKLE ELECTRONICS WHILE DOING AWAY WITH A TRUSTY DOOR JAMB PLUNGER SWITCH IS BEYOND ME!
NHTSA ODI #10913553
57,000 miles · Oct 3, 2016
Electrical SystemStructure
DRIVERS SIDE DOOR AJAR LIGHT STAYS ON THE WHOLE TIME DURING DRIVING CONDITIONS ON MY 2012 FORD EDGE, THE DOME LIGHT ALSO STAYS ON MAKING IT VERY DIFFICULT TO DRIVE THE CAR IN THE NIGHT TIME. WHEN PARKED THE DOME LIGHTS STAY ON DURING THIS PERIOD ALSO. THIS STARTED HAPPENING ON A FULLTIME BASIS IN SEPT 2016
NHTSA ODI #10911187
60,000 miles · Sep 29, 2016
Electrical System
"DOOR AJAR" - MY 2012 FORD EDGE SEL WILL HAVE THIS PROBLEM ON A DAILY BASIS INTERMITTENTLY THROUGHOUT THE DAY. DOOR WILL BE CLOSED & DASH WILL LIGHT WITH DOOR AJAR WARNING. AT TIMES THE WARNING WILL GO AWAY & AUTO LOCK WILL LOCK AFTER I START DRIVING. OTHER TIMES I CAN MAKE A LONG DRIVE & OPEN & RECLOSE THE DOOR NUMEROUS TIME…
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"DOOR AJAR" - MY 2012 FORD EDGE SEL WILL HAVE THIS PROBLEM ON A DAILY BASIS INTERMITTENTLY THROUGHOUT THE DAY. DOOR WILL BE CLOSED & DASH WILL LIGHT WITH DOOR AJAR WARNING. AT TIMES THE WARNING WILL GO AWAY & AUTO LOCK WILL LOCK AFTER I START DRIVING. OTHER TIMES I CAN MAKE A LONG DRIVE & OPEN & RECLOSE THE DOOR NUMEROUS TIMES WITHOUT THE WARNING GOING AWAY. BECAUSE THE DOOR JUST RANDOMLY THINKS IT'S UNLOCKED DURING THE DAY AND NIGHT TIME THIS IN TURN MAKES MY SYNC SYSTEM INTERIOR LIGHTS & SOMETIMES HEADLIGHTS AND TAILLIGHTS CYCLE ON AND STAY ON FOR DIFFERENT INTERVALS AS WITNESSED BY MY MANY NEIGHBORS, HUSBAND & MYSELF. THIS HAS HAD A DRAIN ON MY BATTERY & WE HAVE HAD TO REPLACE IT & JUMP IT BEFORE. ALSO, WE ARE EXPECTING OUR FIRST CHILD & ARE VERY CONCERNED ABOUT THIS ISSUE BECAUSE WE CANNOT MAKE THE CAR THINK THAT THE DOOR SHOULD BE LOCKED. WE LIVE IN TEXAS WHERE IT'S QUITE HOT & CAN BE COLD FOR INFANT IN THE WINTER I NEED TO BE ABLE TO HAVE A REMOTE STARTER TO PRE-HEAT & PRE-COOL MY VEHICLE FOR THE BABY. I CANNOT LEAVE VEHICLE UNLOCKED WHEN RUNNING BECAUSE I HAVE A NEIGHBOR WITH DEMENTIA WHO WILL GET IN THE VEHICLE & TRY TO DRIVE AWAY SO FOR ME THIS IS A HUGE SAFETY CONCERN. THIS ALSO GIVES FORD A BAD REPUTATION JUST BY EVERYONE IN MY SUBDIVISION SEEING THIS CAR AND IT'S ERRATIC CYCLING OF LIGHTS INTERIOR AND EXTERIOR. IF SOMEONE IS TRYING TO MUG ME OR RAPE ME I CANNOT EVEN LOCKED MYSELF IN MY VEHICLE BECAUSE IT WILL LOCK THE DOOR AND THEY WILL AUTOMATICALLY UNLOCK WHEN THE VEHICLE IS RUNNING BECAUSE MY DOOR "IS AJAR". I HAVE READ MANY POSTINGS ALL OVER THE INTERNET & YOUTUBE WITH PEOPLE HAVING THE SAME PROBLEM WITH MANY FORDS ESPECIALLY A 2012 FORD EDGE. THIS IS OUR FIFTH FORD VEHICLE FOR MY HUSBAND & MYSELF. MY DAD WORKED FOR FORD FOR A NUMBER OF YEARS & WAS A MANAGER AT A FORD, BUT SAFETY ISSUES FOR MY FAMILY LIKE THIS MAKING ME NOT WANT ANOTHER.
NHTSA ODI #10910671
49,000 miles · Sep 26, 2016
Electrical SystemStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE ACCELERATING FROM A STOP, THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE DRIVER'S SIDE DOOR. THE CONTACT ALSO STATED THAT THE DOORS WOULD NOT LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS INFORMED THAT THERE WAS NO WARRANTY AND THE …
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TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE ACCELERATING FROM A STOP, THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE DRIVER'S SIDE DOOR. THE CONTACT ALSO STATED THAT THE DOORS WOULD NOT LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS INFORMED THAT THERE WAS NO WARRANTY AND THE REPAIR WOULD BE AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
NHTSA ODI #10909647
610,000 miles · Sep 21, 2016
Electrical System
DRIVERS SIDE DOOR ALARM SHOWS DOOR AJAR WHEN IT IS NOT. INTERIOR LIGHTS STAY ON. NO AMOUNT OF DOOR CLOSING MAKES IT STOP. IT WAS INCONSISTENT, NOW IT HAPPENS CONSTANTLY.
NHTSA ODI #10908574
Mileage unknown · Sep 13, 2016
Electrical SystemExterior LightingStructure
VEHICLE SAYS THAT THE DRIVERS SIDE DOOR IS AJAR BUT THE DOOR IS CLOSED AND LATCHED. CAUSING THE VEHICLE NOT TO LOCK AND THE INTERIOR LIGHTS TO STAY ON.
NHTSA ODI #10906055
52,000 miles · Sep 12, 2016
Electrical System
DOOR AJAR LIGHT REMAINS ON WHILE DRIVING, DINGS EACH TIME WHEN I ACCELERATE AFTER COMING TO A STOP, MESSAGE IS "SHIFT TO PARK".
NHTSA ODI #10905952
52,000 miles · Sep 12, 2016
Electrical System
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR AJAR INDICATOR WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
NHTSA ODI #10905924
68,000 miles · Sep 8, 2016
Electrical SystemStructure
THE FRONT DOOR AJAR LIGHT STARTED COMING ON AND STAYING ON NO MATTER HOW YOU SLAMMED THE DOOR SHUT (IT WAS NOT AJAR). WHEN STOPPING IT WOULD SAY TO PUT IT IN PARK AND SHUT THE DOOR. WHEN PARKED THE INSIDE LIGHTS WOULD REMAIN ON, DRAINING THE BATTERY, RUINING THE BATTERY.
NHTSA ODI #10904690
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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