Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1380–25K
40825–50K
39750–75K
22375–100K
211100–150K
61150K+
1,438 reports with mileage · 363 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 686 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 274 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 261 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports7 injury reports
What owners actually said
1,801 reports
62,000 miles · Dec 31, 2016
Structure
THE DRIVER DOOR SENSOR IS NOT WORKING CORRECTLY. THE DRIVER DOOR AJAR NOTIFICATION REMAINS ON ONCE THE DOOR IS CLOSED, AND THE INTERIOR LIGHT WILL NOT TURN OFF. I ALSO CANNOT LOCK MY DOORS. I END UP DRIVING WITH THE INTERIOR LIGHT ON BECAUSE IT WILL NOT GO OUT. AT NIGHT TIME, THIS IS ESPECIALLY DANGEROUS, NOT TO MENTION IT DRAIN…
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THE DRIVER DOOR SENSOR IS NOT WORKING CORRECTLY. THE DRIVER DOOR AJAR NOTIFICATION REMAINS ON ONCE THE DOOR IS CLOSED, AND THE INTERIOR LIGHT WILL NOT TURN OFF. I ALSO CANNOT LOCK MY DOORS. I END UP DRIVING WITH THE INTERIOR LIGHT ON BECAUSE IT WILL NOT GO OUT. AT NIGHT TIME, THIS IS ESPECIALLY DANGEROUS, NOT TO MENTION IT DRAINS THE BATTERY BY STAYING ON WHEN NOT BEING DRIVEN. WHEN I EXIT THE CAR AND SHUT THE DOOR, IT TAKES ME UP TO FIVE MINUTES SOMETIMES TO OPEN AND RE-SHUT THE DOOR TO EVENTUALLY GET THE SENSOR TO REGISTER AND THE LIGHT TO GO OFF. IT'S RIDICULOUS AND FRUSTRATING. I HOPE THAT THIS ISSUE WILL LEAD TO A RECALL BECAUSE I HAVE SEEN A LOT OF COMPLAINTS ABOUT IT. MY CAR JUST HIT 62K MILES. I SAW OTHERS HAVING THE SAME ISSUE AT THE SAME MILEAGE.
NHTSA ODI #10938928
65,000 miles · Dec 29, 2016
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHEN PARKING AND EXITING THE VEHICLE, THE DOME LIGHT AND DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED AND WOULD ONLY GO OFF WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. WHEN PARKING AND EXITING THE VEHICLE, THE DOME LIGHT AND DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED AND WOULD ONLY GO OFF WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
NHTSA ODI #10938544
69,000 miles · Dec 29, 2016
Structure
TAKATA RECALL THE DRIVER'S SIDE DOOR LATCH DOES NOT WORK PROPERLY CAUSING THE ALARM TO GO OFF UNEXPECTEDLY, AS WELL AS "DOOR AJAR" DISPLAYED WHEN YOU GET INTO THE VEHICLE AND CLOSE THE DOOR. MANUALLY FLIPPING THE SWITCH UP WITH FINGERS SOMETIMES WORKS, BUT NOT RELIABLE AND SEEMS TO BE A CONCERN FOR DRIVING DOWN THE INTERSTATE H…
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TAKATA RECALL THE DRIVER'S SIDE DOOR LATCH DOES NOT WORK PROPERLY CAUSING THE ALARM TO GO OFF UNEXPECTEDLY, AS WELL AS "DOOR AJAR" DISPLAYED WHEN YOU GET INTO THE VEHICLE AND CLOSE THE DOOR. MANUALLY FLIPPING THE SWITCH UP WITH FINGERS SOMETIMES WORKS, BUT NOT RELIABLE AND SEEMS TO BE A CONCERN FOR DRIVING DOWN THE INTERSTATE HEARING AIR COMING IN BECAUSE THE DOOR ISN'T SECURELY LATCHED. THIS NEEDS TO BE ADDRESSED BY FORD AS IT SEEMS TO BE AN ENGINEERING ERROR. *TR
NHTSA ODI #10938433
35,000 miles · Dec 27, 2016
Electrical System
DOOR AJAR LIGHT REMAINS ON CONSTANTLY. DOME LIGHT STAYS ON AFTER CAR IS OFF, DRAINING THE BATTERY. UNABLE TO LOCK DOORS WHILE CAR IS RUNNING. DOME LIGHT REMAINS ON UNTIL SPEED OF 15 MPH IS REACHED, MAKING IT VERY DIFFICULT TO SEE AT NIGHT.
NHTSA ODI #10937773
80,000 miles · Dec 27, 2016
Engine
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT DRIVING AT 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE STALLED. THE ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WA…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT DRIVING AT 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE STALLED. THE ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
NHTSA ODI #10937617
Mileage unknown · Dec 26, 2016
Electrical System
DRIVER DOOR LIGHT AJAR COMES ON EVEN IF THE DOOR IS CLOSED. IT KEEPS THE INTERIOR LIGHTS ON FOR LONG PERIODS OF TIME AND I HAD TO REPLACE A BATTERY ALREADY. THOUGHT IT WAS JUST A SENSOR.NOW I FOUND OUT OTHERS ARE HAVING THE SAME PROBLEM... *TR
NHTSA ODI #10937474
37,706 miles · Dec 21, 2016
Electrical System
DOOR AJAR WARNING LIGHT REMAINED ON EVEN WHEN DOOR WAS TIGHTLY CLOSED. VEHICLE ISSUE WAS REPAIRED BY FORD DEALER ON 20 MAY 2016 AT COST OF $314.35
NHTSA ODI #10936672
78,000 miles · Dec 20, 2016
Exterior LightingInterior Lighting
DOOR AJAR LIGHT STAYS ON. NOT SURE IF DOOR IS OPENED OR CLOSED DRIVER SIDE.. WORRIED THAT THE DOOR WILL OPEN WHILE DRIVING. BATTERY HAS DIED IN THE CAR ALREADY BECAUSE THE INTERIOR LIGHTS STAY ON. *TR
NHTSA ODI #10936618
108,500 miles · Dec 20, 2016
Electrical System
DOOR SENSOR: DOOR SENSOR LIGHT STAYS ON BECASUSE EITHER DOOR LATCH OR DOOR SENSOR HAS BEEN COMPROMISED. WHEN THE DOOR SENSOR IS 'ON' OR 'LIT' SYSTEM DOES NOT ENABLE AUTO LOCK WHEN SPEEDS ARE OVER 10 MPH. OVERHEAD LIGHTS STAY ON AT LOW SPEEDS.
NHTSA ODI #10936509
101,800 miles · Dec 20, 2016
Engine
THIS VEHICLE HAS AN INTERNAL WATER (COOLANT) PUMP THAT FAILED WITH NO WARNING OR INDICATIONS OF ANY TYPE. WHEN THE PUMP FAILS THE ENGINE OVERHEATS RAPIDLY AND THE ENGINE SHUTS DOWN AND LOCKS UP. AT THE TIME OF THE FAILURE, I WAS DRIVING AT HIGHWAY SPEED AND WAS FORCED TO PULL OVER IMMEDIATELY, FORTUNATELY TRAFFIC WAS LIGHT, OR T…
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THIS VEHICLE HAS AN INTERNAL WATER (COOLANT) PUMP THAT FAILED WITH NO WARNING OR INDICATIONS OF ANY TYPE. WHEN THE PUMP FAILS THE ENGINE OVERHEATS RAPIDLY AND THE ENGINE SHUTS DOWN AND LOCKS UP. AT THE TIME OF THE FAILURE, I WAS DRIVING AT HIGHWAY SPEED AND WAS FORCED TO PULL OVER IMMEDIATELY, FORTUNATELY TRAFFIC WAS LIGHT, OR THIS COULD HAVE CAUSED A SERIOUS AND CATASTROPHIC ACCIDENT.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
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