Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1380–25K
40825–50K
39750–75K
22375–100K
211100–150K
61150K+
1,438 reports with mileage · 363 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 686 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 274 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 261 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports7 injury reports
What owners actually said
1,801 reports
81,000 miles · Mar 9, 2017
Unknown Or Other
BACK UP CAMERA IS ONLY WORKING INTERMITTENTLY AND IF THE CAMERA DOES WORK- MOST OF THE TIME THE IMAGE IS UPSIDE DOWN. UPON RESEARCHING THIS ISSUE ONLINE I FOUND THAT MANY OTHERS ARE EXPERIENCING THIS ISSUE. MANY SUGGESTING RESETTING THE MYTOUCH SYSTEM TO FACTORY SETTINGS TO RESET CAMERA. I DID THIS- IT DID NOT WORK. BROUGHT CA…
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BACK UP CAMERA IS ONLY WORKING INTERMITTENTLY AND IF THE CAMERA DOES WORK- MOST OF THE TIME THE IMAGE IS UPSIDE DOWN. UPON RESEARCHING THIS ISSUE ONLINE I FOUND THAT MANY OTHERS ARE EXPERIENCING THIS ISSUE. MANY SUGGESTING RESETTING THE MYTOUCH SYSTEM TO FACTORY SETTINGS TO RESET CAMERA. I DID THIS- IT DID NOT WORK. BROUGHT CAR TO DEALER TODAY AND WAS TOLD CAMERA S BAD- COST OF NEW CAMERA $790!!! IF THIS IS AN ISSUE FOR MANY PEOPLE FORD SHOULD BE ASSISTING WITH REPAIRS AND FIXING ISSUE.
NHTSA ODI #10959873
60,000 miles · Mar 9, 2017
Electrical System
THE DRIVER'S SIDE DOOR SENSOR IS BROKEN, CAUSING THE CAR TO KEEP INTERIOR LIGHTS ON FOR EXTENDED PERIODS OF TIME EVEN WHEN THE CAR IS ON AND DRIVING. THIS CAUSES DIFFICULTY DRIVING IN THE DARK AS VISION IS HINDERED. THE LIGHTS ALSO STAY ON FOR 10-15 MINUTES AFTER THE CAR IS TURNED OFF AND LOCKED, AND WILL ALSO COME ON AT INTER…
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THE DRIVER'S SIDE DOOR SENSOR IS BROKEN, CAUSING THE CAR TO KEEP INTERIOR LIGHTS ON FOR EXTENDED PERIODS OF TIME EVEN WHEN THE CAR IS ON AND DRIVING. THIS CAUSES DIFFICULTY DRIVING IN THE DARK AS VISION IS HINDERED. THE LIGHTS ALSO STAY ON FOR 10-15 MINUTES AFTER THE CAR IS TURNED OFF AND LOCKED, AND WILL ALSO COME ON AT INTERMITTENT PERIODS OF TIME WHILE THE CAR IS OFF. THIS PROBLEM CAUSES THE CAR BATTERY TO DRAIN, RESULTING IN A DEAD CAR BATTERY. THE CAR DOORS DO NOT LOCK ONCE THE CAR IS ON AND THE "DOOR AJAR" LIGHT IS INDICATED. THE "DOOR AJAR" LIGHT MAY COME ON EVERY TIME THE CAR IS DRIVEN IN A DAY OR MAY ONLY COME ON PERIODICALLY OVER SEVERAL DAYS. WHEN ON, THE LIGHT INDICATOR WILL STAY ON WHEN THE CAR IS STATIONARY AND IN MOTION.
NHTSA ODI #10959872
81,000 miles · Mar 9, 2017
Unknown Or Other
YESTERDAY, I REPORTED ISSUE WITH DRIVER SIDE "DOOR AJAR" INDICATOR LIGHT NOT TURNING OFF. TOOK THE CAR TO FORD DEALER TODAY AND WAS TOLD, UPON INSPECTION, THAT THE PASSENGER SIDE "DOOR AJAR" SWITCH IS ALSO BEGINNING TO FAIL. THEY WANTED OVER $500 TO FIX EACH SWITCH. IF BOTH DOOR PARTS ARE FAILING AT THE SAME TIME, THIS IS NOT…
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YESTERDAY, I REPORTED ISSUE WITH DRIVER SIDE "DOOR AJAR" INDICATOR LIGHT NOT TURNING OFF. TOOK THE CAR TO FORD DEALER TODAY AND WAS TOLD, UPON INSPECTION, THAT THE PASSENGER SIDE "DOOR AJAR" SWITCH IS ALSO BEGINNING TO FAIL. THEY WANTED OVER $500 TO FIX EACH SWITCH. IF BOTH DOOR PARTS ARE FAILING AT THE SAME TIME, THIS IS NOT A COINCIDENCE. I INFORMED THEM THAT I RESEARCHED THE ISSUE AND FOUND THAT THE NHTSB RE-OPENED INVESTIGATION INTO THIS ISSUE AFTER RECEIVING MORE THAN 1500 COMPLAINTS AND THEY SAID THAT THEY WEREN'T TOLD TO ISSUE A RECALL YET, SO THE REPAIR IS NOT COVERED. THESE PARTS ARE OBVIOUSLY DEFECTIVE- WHY ARE CUSTOMERS HAVING TO PAY OUT OF POCKET FOR REPAIRS?? BAD ENOUGH WE SUFFER THE INCONVENIENCE OF BEING WITHOUT CARS FOR REPAIR TIME. NHTSB NEEDS TO STEP IN AND FORCE FORD TO ISSUE A RECALL. OBVIOUSLY FORD WILL NOT DO IT ON THEIR OWN.
NHTSA ODI #10959871
81,000 miles · Mar 8, 2017
Unknown Or Other
2011 FORD EDGE DOOR AJAR LIGHT REMAINS ON EVEN WHEN DOOR IS SHUT TIGHTLY. THIS KEEPS DOME LIGHTS ON IN CAR AND KILLS THE BATTERY. HAD TO SLAM CAR DOOR 20 TIMES TONIGHT WHEN I ARRIVED HOME TO GET LIGHT TO GO OUT. SEARCHED INTERNET AND SAW THAT MANY PEOPLE ARE HAVING THIS ISSUE AND THAT IN OCT 2016 NHTSA LAUNCHED INVESTIGATION I…
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2011 FORD EDGE DOOR AJAR LIGHT REMAINS ON EVEN WHEN DOOR IS SHUT TIGHTLY. THIS KEEPS DOME LIGHTS ON IN CAR AND KILLS THE BATTERY. HAD TO SLAM CAR DOOR 20 TIMES TONIGHT WHEN I ARRIVED HOME TO GET LIGHT TO GO OUT. SEARCHED INTERNET AND SAW THAT MANY PEOPLE ARE HAVING THIS ISSUE AND THAT IN OCT 2016 NHTSA LAUNCHED INVESTIGATION INTO THIS AFTER OF 1500 COMPLAINTS! CALLED FORD SERVICE THEY SAID THERE NO RECALL ON THIS, SO NO CUSTOMER SERVICE ASSISTANCE. TOLD ME TO GO TO DEALER AND HAVE PROBLEM DIAGNOSED. TOLD TO KEEP RECEIPT BECAUSE IF RECALLED IN FUTURE YOU CAN BE REIMBURSED. HOW CAN THEY IGNORE SOME MANY COMPLAINTS?? SOME INTERNET POSTS ABOUT ISSUE CLAIMED THEIR DOOR OPENED WHILE DRIVING... THIS IS VERY SCARY!
NHTSA ODI #10959671
72,000 miles · Mar 7, 2017
Electrical System
ALTHOUGH THE DRIVER SIDE FRONT DOOR IS CLOSED, "DOOR AJAR" WARNING IS STILL ILLUMINATED, CAR DOES NOT ALLOW LOCKING OF DOORS WHILE THIS WARNING APPEARS. ALSO, DOME LIGHT REMAINS ON FOR SEVERAL MINUTES, WHICH IS A HAZARD FOR NIGHT-TIME DRIVING. THIS WARNING APPEARS WHETHER OR NOT THE VEHICLE IS IN MOTION.
NHTSA ODI #10959059
110,000 miles · Mar 6, 2017
Electrical SystemExterior LightingStructure
THE DRIVERS SIDE DOOR LATCH DOES NOT CATCH. THIS CAUSES THE "DRIVERS DOOR AJAR" WARNING. THIS ALSO CAUSES THE LIGHTS TO NO TURN OFF WHEN THE CAR IS PARKED AND TURNED OFF. THIS RESULTING THE BATTERY BEING DRAINED. WHEN BATTERY IS DRAINED THE CAR WON'T START AND CAN LEAVE THE DRIVER STRANDED.
NHTSA ODI #10959013
44,000 miles · Mar 5, 2017
Electronic Stability Control (esc)
DRIVER'S DOOR AJAR LIGHT STAYS ON EVEN WHEN THE DOOR IS CLOSED.
NHTSA ODI #10958723
Mileage unknown · Mar 3, 2017
Exterior Lighting
THE PASSENGER DOOR IS SHOWING ON PANEL AS "DOOR AJAR" EVEN THOUGH IT IS CLOSED. IT WILL NOT LOCK AND THE DOME LIGHT WILL NOT SHUT OFF THEREFORE DRAINING MY BATTERY TOO.
NHTSA ODI #10958412
Mileage unknown · Mar 3, 2017
Exterior Lighting
THE DRIVER DOOR IS SHOWING "DOOR AJAR" EVEN THOUGH IT IS SHUT. THE PANEL LIGHTS AND DOME LIGHT WILL NOT SHUT OFF. THE DOORS WILL NOT LOCK. THE BATTERY IS BEING DRAINED FROM THE LIGHTS NOT TURNING OFF.
NHTSA ODI #10958408
60,000 miles · Mar 1, 2017
Structure
DOOR AJAR LIGHT WON'T GO OUT WHEN CLOSING DOOR, OR LIGHT JUST RANDOMLY COMES ON WHILE DRIVING, THIS IS CAUSING DOME LIGHTS AND CONSOLE LIGHT TO COME ON AND STAY , WHICH CAN BE DANGEROUS IN THE DARK THE LIGHTS ARE DRAINING BATTERY EVEN WHEN CARS NOT RUNNING , THIS COULD LEAVE DRIVER STRANDED WITH DEAD BATTERY AT ANYTIME
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
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